# Tiqets - Museums & Attractions — user reviews > 777 indexed App Store user reviews of Tiqets by Tiqets International BV, rated 4.80/5 from 34,823 ratings. - Source: https://appshunter.io/ios/app/tiqets-museums-and-attractions/id1212818451/reviews - App overview in markdown: https://appshunter.io/ios/app/tiqets-museums-and-attractions/id1212818451.md - Rating breakdown: 5★ 31,186 · 4★ 1,853 · 3★ 467 · 2★ 231 · 1★ 1,086 ## What do users think of Tiqets? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient app - 🚀 Efficient booking - 👍 Great customer service - 🚀 Helpful app - 👍 Reliable **Cons** - 🐛 Technical issues - 🔒 Poor customer service - 💰 Overpriced tickets - 🤷‍♀️ Misleading information - 🤦‍♂️ Unreliable - 🚫 Avoid this app **Commonly reported bugs** - Tickets not delivered - Tickets not accepted at venues - App functionality issues **Most requested features** - Add ability to reschedule or cancel tickets - Improve communication with customers - Offer refunds for unused tickets ## Newest reviews (10 of 777) ### 3/5 — Busy busy *2026-08-26, version 2026.9* Hop on hop off is a bit of a misnomer, while in theory you can do that, it’s so busy, you’re unlikely to get on again!!! The fumes from the engine are pretty potent too and I would advise sitting on the right as you will get better views. I was only in Granada for a few days so thought this would be a good option however I don’t think I saw much worth looking at, unfortunately !!! ### 4/5 — Not processing payment *2026-07-21, version 2026.8.1* I’ve tried using multiple forms of payment both in the app and on the website, with no success. ### 4/5 — How do I speak to someone about specific details of some trips? Questions about handicap access? *2026-07-01, version 2026.7* Very little info on walking ability/ age limits/ and more is left out ### 1/5 — Pase de Florencia - estafa *2026-06-28, version 2026.6* No pongo 0 porque no se puede. Denunciables. Absoluta estafa, mienten con lo que ofrecen y se paga el doble de los precios oficiales. Pagué por la audio guía por la descripción, y al descargarla descubrí que todo era mentira, solo una brevísima descripción de los sitios sacada de la introducción de wikipedia. Vergüenza les tendría que dar, saben que por esto no nos vamos a meter en abogados, pero se merecen una denuncia ### 4/5 — Ah les petits chefs… *2026-06-17* Vers 14 h, très mal accueilli ( comme les gens avant nous) par le (la) cerbère qui contrôlait les billets d’entrée au musée Jacquemart André alors que le dysfonctionnement venait du réseau informatique (vive les billets électroniques) Habitué du musée, c’est la première fois que cela m’arrive ### 1/5 — Don’t Bother *2026-06-08, version 2026.4* This app does not work. Unbelievable that they even take your money. ### 1/5 — Oszustwo *2026-06-06, version 2026.4* Oszukali nas we Włoszech, nie polecam. Nie dostałyśmy biletów, nie chcieli uznać reklamacji. Stwierdzili że dostałyśmy bilety. ### 5/5 — Paris *2026-06-04, version 2026.4* Muy práctico!! El mejor🙌🙌 ### 5/5 — Inadmissible ! Tarif de service prohibitif ! Scandaleux ! *2026-05-31, version 2026.4* Les billets fournis, pour les Musées du Vatican, indiquaient, chacun, 25€ : (20€ entrée + 5€ réservation). « Tiqets » nous les a fait payer 65 € ! Le service est donc estimé à 40 € (pour chaque visiteur): c’est invraisemblable et inadmissible !! D’autant plus que tout a été fait pour nous faire croire qu’il n’y avait pas d’autre possibilité, et nous laisser ignorer le « vrai » tarif jusqu’à la dernière minute… De plus, dans notre groupe, deux personnes avaient des cartes de personnes handicapées : normalement, pour chacun, et pour un accompagnateur, il y a tarif moins cher ou même gratuité : Tiqets ne propose PAS ce service … Ceci revient à voler ces personnes ! ### 4/5 — Aquopolis *2026-05-30, version 2026.4* Aquapolis ## Most critical reviews (10 lowest-rated) ### 1/5 — Torino 1 day pass *2026-08-22, version 2026.9* Don’t bother!!! If places are fully booked you can’t get in better off to pay as you go. ### 1/5 — 门票 *2026-08-14, version 2026.8.1* 门票价格大概是官网的两三倍。 ### 1/5 — 詐欺会社 *2026-08-07, version 2026.8.1* 某テーマパークのチケットを購入しました。QRコードが開かず現地についてスタッフに確認したところ購入履歴はありません。と言われました。問い合わせようとホームページを見ても電話番号が掲載されてなくメールで問い合わせましたが、何度も何度も確認しますの繰り返しで一向に返金されませんでした。90日間有効のチケットのため、利用規約にも不備があった場合は全額返金と書いてあるにもかかわらず返金は出来かねますとの一点張り。何より腹立つのが人ではなく自動送信のような返信ばかりで話にもならず諦めました。本当にここで買うのは皆さんオススメしないです。 ### 1/5 — Sketchy Company *2026-08-05, version 2026.8.1* I recently bought 2 tickets for me and my girlfriend to go to The Bubble Museum in Miami. Each ticket was $35, $70 total. 2 minutes after I booked it, I saw I bought them in the Seattle location instead of the Miami location. I immediately went to their support team. I explained the situation. They told me I could not switch my booking to Miami or cancel for a refund. I escalated to a supervisor and the claims team, same result. I understand the cancellation policy, but the fact that I reached out 2 minutes after I bought the tickets on an honest mistake in the wrong location and they weren’t willing to refund or switch my booking that soon after i bought the tickets is a very poor show of customer service. I never write reviews, but this company is the most unprofessional ticketing company I have ever worked with. ### 1/5 — Avoid TIQETS *2026-08-04, version 2026.8.1* Avoid unless you're prepared to double and triple-check everything. The Tiqets app confirmed tickets for 27 July, but when I later opened the PDF ticket to gain entry, it had somehow been issued for 28 July - apparently it is normal for their booking system to adjust the date? YET ON THE APP IT DEFINATELY SHOWED CONFIRMED FOR THE 27TH!. As a result, we were refused entry so as we had travelled I had to pay directly! The app showed one date, while the pdf ticket showed another, making it very easy to miss the discrepancy on a mobile phone. At another attraction, Tiqets provided QR code tickets and detailed entry instructions in the app, so naturally I assumed I had everything required. However, when we arrived, we were told those tickets were not valid and that a completely different ticket type was needed. After a lengthy discussion with Tiqets chat, I was informed that this alternative ticket had been sent the night before by a separate third-party vendor, not by Tiqets itself, and the email had gone into my junk folder. There was no clear warning in the app that the 'new' bar code ticket Tiqets had been sent. As a result of these issues, I ended up paying for entry again at the gates for a family of 4 and am now approximately €150 out of pocket. What's most disappointing is that, despite the problems arising from a confusing and fragmented ticketing process, customer service has so far been surprisingly unhelpful in resolving the matter or offering appropriate compensation. A ticketing company should make entry simple, not create confusion over which ticket is valid. My experience was stressful, expensive, and completely avoidable had I booked directly with the attractions. I would not use Tiqets again, and I struggle to reconcile my experience with the platform's very high review rating. ### 1/5 — تم الغاء الحجز قبل استلام السيارة *2026-08-01, version 2026.8.1* تم الغاء الحجز قبل استلام السيارة ولم يتم توضيح السبب ### 1/5 — Scam *2026-07-28, version 2026.8.1* Terrible do not use bought tickets to Harry potter world tour that was surposed to pick us up in London but no coach was there at the time it said and the staff there had no idea ### 1/5 — Nunca aparecieron las entradas *2026-07-18, version 2026.8* Un desastre , no aparecieron las entradas en la App, un timo , no uséis esta aplicación ### 1/5 — No Customer service *2026-07-08, version 2026.7* Not the first time I’ve used this app, but it is the last. I booked a full day directly from one venue’s website. I bought four tickets to a museum using this app. When my email confirmation arrived, tickets were for the wrong date. Their customer service chat does not work properly, and did not display all of the text in the conversation. Obviously a problem with their App. The person who was supposed to be “helping me” said he was having trouble. And yet, they told me I must’ve booked the tickets wrong. They issued tickets for the wrong date and just took my money. I suggest you use GetYourGuide or book directly on attraction sites. v I live in France. Epic customer service fail. ### 1/5 — It’s a con! *2026-07-08, version 2026.7* This is a trick, don’t fall for it, they claim the website is the official website for the museum of Naples but it’s not. It’s just a link to their ticket agency. The site told me there were no tickets available today so I had to take a guided tour and pay more. It was a lie, there are plenty of tickets available at the door. It’s a dirty trick. ## Most praised reviews (10 highest-rated) ### 5/5 — Zak Kunce *2026-08-30, version 2026.9* Amazing park, amazing day! Wish we had fast track though! But loved it! ### 5/5 — Tiqets: more like tiq-fun *2026-08-07, version 2026.8.1* I simply adore this app and can’t get enough of it. I must spend 4 hours a day on it. ### 5/5 — Liz *2026-08-07, version 2026.8.1* De maravilla, muy rápido y fácil ### 5/5 — Judy G Williams *2026-08-05, version 2026.8.1* Keeps our large family communicating yet won’t interrupt everyone with text all day long! It works !!!! Judy G ### 5/5 — Estradas *2026-08-01, version 2026.8.1* Muy fácil sacar entradas con Tiqets ### 5/5 — Bilety do Barcelony *2026-07-05, version 2026.7* Polecam 🥰 ### 5/5 — All is good! *2026-06-20, version 2026.5* Thank you! ### 5/5 — Billets *2026-06-14* Efficace ### 5/5 — Easy to use *2026-06-12, version 2026.5* Our 24 hr hop-on hop-off tour of Barcelona was well-organised and was hassle-free. The buses were frequent (around every 5 minutes), but on one of them the air-con seemed to malfunction which meant a pretty uncomfortable 30-40 minutes. Other than that, chapeaux and bravo! ### 5/5 — It was pleasant walk through the Doge’s palace *2026-06-04, version 2026.4* It was easy to enter with that ticket without waiting on the queue. We were ask to store our backpacks in a locker room free of charge. I do not think it was necessary but… rules! It was a very pleasant walk. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*