# Tira: Online Beauty Shopping — user reviews

> 46 indexed App Store user reviews of Tira by Reliance Retail Private Limited, rated 4.10/5 from 72 ratings.

- Source: https://appshunter.io/ios/app/tira-online-beauty-shopping/id1619767136/reviews
- App overview in markdown: https://appshunter.io/ios/app/tira-online-beauty-shopping/id1619767136.md
- Rating breakdown: 5★ 48 · 4★ 7 · 3★ 2 · 2★ 4 · 1★ 11

## Newest reviews (13 of 46)

### 2/5 — Technical issues and poor customer support

*2026-02-18*

I recently tried to place an order on the Tira app, but I wasn’t able to complete the checkout or payment. Because of this issue, I missed out on a discount that was valid for only one day. I reported the problem through the app and even uploaded screenshots, but after raising the ticket, there was no way to track it and I didn’t receive any update or follow-up call from your team. I had to contact customer service myself, and I was told to make the purchase through the website instead and to write a separate email if the problem happens again.
It is frustrating that even after reporting an issue through the app’s support section, the customer still has to chase updates and find workarounds on their own. Poor technical support and weak customer service.

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Doesn’t work

*2025-10-08*

The PIN code says “something went wrong.” I can’t add anything to cart because of this. Have updated, deleted, reinstalled, tried multiple PIN codes, all the things- can’t purchase anything.

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Extremely Disappointed – Fraud & No Accountability

*2025-06-11*

I had a terrible experience with Tira. I placed an order through their app, and shortly after, someone called me claiming that their Cash on Delivery system was down. They provided full details of my order and convinced me to pay online. Later, I suspected something was off and called Tira customer care, only to be told that it was a fraud and likely an information breach from their end.

It’s now been nearly a month and every time I contact their support (which is practically every third day), I’m met with the same line: “It’s under investigation.” No refund, no follow-up, no accountability. If my personal information was compromised, I deserve transparency and prompt resolution — not scripted responses and endless delays.

Honestly, this experience has shattered my trust in the brand. Until they fix their security systems and treat customer concerns with seriousness, I wouldn’t recommend using this app to anyone.

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Pathetic tira points program! SCAM

*2025-05-17*

So you earn tira points with every purchase and those points will expire on any random dates. Tira wants it’s customer to keep a track of dates to be able to efficiently redeem the points else no exception will be considered even if you have accumulated around 2400+ points out of which 1300+ were expired since no alerts or text message was sent out advising that your points will be expiring today. Customer service is horrible. Supervisor was so rude and kept on repeating the same verbiage. They can spam you with 100+ texts every month but cannot send you one single text informing about possible points expiration in near future. How miserable as a brand! I will never recommend tira to anyone now. Firstly points should not be expired, that’s how the rewards function works. I spent money, I should be able to redeem points whenever I wish to redeem. Don’t do scam please!

**Developer response:** Dear Debby,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — WARNING Fraudsters - pathetic first experience

*2025-04-29*

I placed an order on TIRA for first time first of all they take ages to deliver your order Nykaa or purple deliver with 1-3 days but TIRA took more than a week to deliver my order and guess what they sent me an incorrect order of way less value then the product I had originally ordered and this product was of no use to me and upon that their customer care is pathetic their app support is even more pathetic they will make you do 100 steps so that you can return the wrong product they sent and still nothing will work out the customer service agents are pathetic the escalation levels are not available and above all they are not at all apologetic for their mistakes and offer any kind of help and you will be stuck with wrong product of way less value and you will feel robbed I’m requesting please don’t use TIRA they are real frauds running a scam here please stick to Nykaa and purple which are real good apps

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 3/5 — Honest review

*2025-04-29*

I’ve been using this app for a while now, and while the interface is clean and user-friendly, I feel there’s still room for improvement. Many popular and budget-friendly brands that are widely used and loved by people are missing from the platform. It would be great if the brand range is expanded to include these well-known names.
One thing I appreciate is that TIRA provides good offers on bulk or collective orders, which is helpful for those who shop in larger quantities. However, I would really love to see better offers on single products as well. Many other beauty apps provide attractive discounts on individual items, which makes them a more affordable and convenient choice for everyday shoppers.

I hope the app considers these points in future updates—it has great potential but just needs a few tweaks to make it more competitive.

**Developer response:** Dear Customer,

Thank you for taking the time to rate us. We're dedicated to improving your experience. If you have any specific feedback, please reach out to our customer service team at feedback@tirabeauty.com.

### 3/5 — Low price late delivery

*2025-04-27*

From Nykaa i have turned to tira now.. since it’s more affordable and prices are lower than other shopping sites.. tho tira has its drawback as well..its delivery timing.. it takes too long to deliver which i guess since its newly launched i guess they are coping with the things or whatever the reason is other than that I haven’t yet had faced any issue (nazar na lage🧿)so far. But i donno about future since i have already seen a complaint over here i hope & wish it would not happen to me as well coz i recently cancelled a parcel for which i already paid and i hope i get my refunds safely and smoothly without any hassle and not asking ME to go to bank and check for some amount which should be smoothly done. So hoping for a good response from tira, I hope they won’t disappoints.🤞

**Developer response:** Dear Customer,

Thank you for taking the time to rate us. We're dedicated to improving your experience. If you have any specific feedback, please reach out to our customer service team at feedback@tirabeauty.com.

### 2/5 — Order

*2025-04-05*

Ordered advice serum of body shop from TIRA received a completely damaged opened, used product very close to expiration date. Please be careful of receiving used an expired goods from TIRA.

**Developer response:** Dear Customer, 

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 3/5 — Needs to fix bugs

*2025-02-16*

Okay so great app over all and a good variety of wonderful products really loved all the products I purchased from them but there are a few bugs I keep getting logged out automatically and every single time I have to wishlist something or look at my orders I need to login again and again which is so annoying at this point and that’s the reason I’m giving a three star review otherwise great app really love it but I hope they take my review into consideration and fix the bug please!

**Developer response:** Dear Customer,

Thank you for taking the time to rate us. We're dedicated to improving your experience. If you have any specific feedback, please reach out to our customer service team at feedback@tirabeauty.com.

### 1/5 — Worst app

*2025-01-28*

These people dont deliver my products and don’t return my money its been 10days i placed the order and i am not even able to track my order such a worst service don’t ever order anything from them

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 2/5 — HIGHLY GLITCHY APP

*2024-12-17*

Took me 15 payment tries to get the order confirmed.

**Developer response:** Dear Sonali, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Stupid app that glitches

*2024-11-18*

I order yesterday and today it shows that cancelled by customer. Like i ordered before sleeping and saw cancellation after i woke up. Like bro customer so rahi thi to cancel kisne kiya? Customer ke bhoot ne??? Now they are letting me to order again like wth???? And for my first order it took like a week to get my products and on top of that my products were expired!!! Tira is a big disappointment. Yeh log sirf paise ke piche hain shame on reliance

**Developer response:** Dear Customer, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — BIGGEST FRAUD AND SCAM IS THIS APP

*2024-10-14*

I recently placed an order from their app and these people are just fooling the customers and this is such and absurd behaviour they are promising of giving out very eye catching free products and when they deliver the products there is no such thing as promised their customer service agents are also irresponsible cannot provide a solution to their customers problems i don't Know why is this app running in the first place if they do not know how to run in the business i came here to see the reviews and to my horror almost all the reviews about this app are BAD!!!!!!! I placed my order and there were items missing i contacted their customer services 3-4 times and now in the end they do not deliver what they promise to the customers and for a lollypop solution they give out random points to their customers are we fools that we ll. be shopping again from u to use those points its just A trapp to keep our money stuckk !!!! Horrible experience from this platform BIGGEST SCAMMER IN THE MARKET ! Do not waste ur money people buy from reliable and trustworthy places

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

## Most critical reviews (10 lowest-rated)

### 1/5 — HORRIBLE APP HORRIBLE BRAND

*2026-08-22*

One of the worst online shopping experiences I’ve had with a so-called reputed platform.

I placed my order on 15th August, and it reached the nearest courier distribution centre on 16th August. The promised delivery date was 19th August. It’s now 22nd August, and I still haven’t received my order.

I have already called customer care twice, and all I get is, “We’ll try to get this sorted.” I paid for the entire order upfront and deliberately ordered well in advance because I was travelling. Yet, I’m left chasing Tira for an order that has been sitting at the local distribution centre for days.

What makes this even worse is that an order I placed with Nykaa around the same time was delivered within 48 hours. That’s the difference between efficient service and complete negligence.

When I escalated the issue, I was told that the team would “try to deliver the order repeatedly.” What does “try” even mean when the parcel has already reached the nearest distribution centre?

I was also told that Tira needs 3 business days just to contact the courier company and escalate the matter. Three business days to address a delivery that is already significantly delayed?

This is not customer service. It is poor accountability, poor communication and an unacceptable lack of urgency.

Tira may spend heavily on marketing and positioning itself as a premium beauty platform, but no amount of advertising can compensate for a terrible customer experience.

Extremely disappointed. I would seriously think twice before ordering from Tira again.

**Developer response:** Dear Chandni, 
We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

### 1/5 — The WORST

*2026-07-09*

I orderd the wrong shade of a foundation and wants to return so that i can reorder the correct one and the product is entact and they refused!! Worst worst worst aap ever!!!!!!!!! Nykaa is so much better now i love nykaa so much more and atleast not stressed about losing my money to this scam!! Love nykaa

**Developer response:** Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

### 1/5 — Extremely Disappointed With the Handling of My Support Request

*2026-07-04*

I am extremely disappointed with how my support request has been handled.

Out of 5 items in my order, only one item was incorrect. It may have been worth only around ₹100, but that’s not the point. I ordered it because I wanted that specific product, and what I received was incomplete.

After raising the support request, I was asked to share clear images. I promptly did so. Then another representative emailed asking for the same images again. I shared them again. This happened repeatedly with different representatives, and in total I sent the requested images around five times.

What is most frustrating is that it feels like none of my emails were ever read. Every response looked like a generic template asking for the same information I had already provided multiple times.

Despite repeatedly complying with every request, I then received an email stating that my return request was invalid, without addressing any of the evidence I had already shared. To make matters worse, I received the same rejection email again the following day.

This is not about ₹100. It is about the complete lack of attention given to a genuine customer concern. I spent my time responding to repeated requests, only to feel that no one actually reviewed my case.

**Developer response:** Dear customer, 
 
We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

### 1/5 — Tira the fraud app

*2026-06-20*

Tira is the biggest fraud app i ordered item worth 3.5k and they delivered only the charger and the real product from the package was missing and the sent the return option but they didn’t accept anyone who is reading this please don’t order anything from tira.

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Mostly Scam

*2026-05-20*

I have been experiencing this ever since I started using the app. They repeatedly send wrong, missing, or even expired products, and then refuse to take them back. The entire process becomes a headache because customers are forced to constantly send emails and explain themselves just to be heard. They confidently claim that every order goes through “quality checks,” but that clearly isn’t true. If proper quality checks were actually being done, customers wouldn’t be receiving incorrect, incomplete or expired products in the first place. I faced this multiple times in the beginning, which is why I stopped using the app for a while and gave them the benefit of the doubt. But now Tira has become such a huge company, and despite that, their inconsiderate treatment of customers has remained completely consistent. With so many employees and resources, the one thing they’ve managed to stay consistent at is sending wrong products and refusing to take accountability for them.

**Developer response:** Dear Aashii,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Scammers

*2026-04-08*

I ordered products worth more than 4000 and I received only the freaking package with no product inside and also there was another product missing from the package and the other product was missing when i opened and later found in box and i have contacting to resolve this and they theres no solution because their team confirmed my order was packaged correctly but I didn’t freaking receive the product so basically I freaking paid for nothing so please don’t ever purchase from this app because they will scam you please go for macaron or nykaa as they have good service and we can trust them

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Like brooo never seen an beauty app that delivery products that late

*2026-03-12*

I have ordered from TIRA like 2 to 3 times. I am with my own account. I didn’t deliver order when I placed the order. Got shipped out for delivery came but not have called us, but the product has gone to its origin like after 3 to 4 times of trying to deliver, but they never contacted us, and I have approached them like why did they have contacted me, and you know the customer service for the worst worst and worst? Because they say the same thing again and again that they will try to make you order come to you, but they would do nothing, and if you guys do a prepaid, the money will not be returned soon. It will take time to so instead of ordering in TIRA, wasting your time, ordering my card, Myntra, and some other app. Don’t waste your time here like it’s been like five days since I have ordered. It’s a prepaid. It’s like a huge amount for me, but they didn’t even pack the product and I have am asking. Why did you guys not what is happening in all they have replied this. We trying to pack your order. We are trying to deliver your product. What is this like? I’m out of the product. Will never order from TIRA again. So disappointed love their offers and the products, but the delivery is like worst packaging delivery service is the worst. I never seen any app like this?

**Developer response:** Dear Swetha,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Late dilevery

*2026-02-09, version 5.6.0*

Bahut he late dilevery krta hai 15 din ho gye ab tk order Nhi aaya

### 1/5 — Cheap app

*2025-12-13*

Counterfeiters send duplicate products.😡😡

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 1/5 — Rs 500 off on app scam

*2025-12-07*

It says that if you download the app you’ll get 500 off your purchase and then nothing when you’re checking out.

**Developer response:** Dear Customer,

We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

## Most praised reviews (10 highest-rated)

### 5/5 — Shop More, Save More with Tira!

*2026-08-07*

I’ve had a wonderful shopping experience with Tira. The app is easy to use, offers a huge selection of authentic beauty products, and the delivery is always quick with secure packaging.

One of the things I love the most is the rewards program. You can earn points on your purchases and redeem them on future orders, which makes shopping even more rewarding. Tira also offers amazing discounts, exclusive coupons, and regular deals that help you save a lot while buying your favorite brands.

The combination of genuine products, great customer service, reward points, and exciting offers makes Tira one of my favorite beauty shopping apps. I highly recommend it to anyone looking for a reliable place to shop for skincare, makeup, and haircare.♥️🫶🏻

**Developer response:** Dear Naina, thank you for the kind words and 5-star rating! We're so glad you've had a positive experience with Tira and we appreciate your support.

### 5/5 — Love it

*2026-06-25*

Absolutely LOVE the crazy coupons and sales the prices are SO GOOD i compare the cart total with other beauty apps every time before checking out and tira always wins!

**Developer response:** Dear Customer,

Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

### 5/5 — Best one!!!!

*2025-11-11*

They delivery so fast and the packaging is amazing and safe. Till date i have never seen any app so reliable and quick. Thank you so much for that TIRA! Lots of love

**Developer response:** Dear Customer,
 
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

### 5/5 — Fresh product with great offer price m satisfied with service also

*2025-11-10*

Nice product and  nice offer in price

**Developer response:** Dear Tenzin,
 
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

### 5/5 — Best app; love the personalised experience

*2025-01-05*

Great app!

**Developer response:** Dear Customer,
 
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

### 5/5 — Excellent products and great Quality

*2024-08-15*

Tira offers an impressive selection of products, catering to a wide range of preferences and needs. The variety is exceptional, with numerous options available in each category. Whether you're looking for everyday essentials or something more specific, Tira provides diverse choices that make shopping convenient and enjoyable. The platform's user-friendly interface enhances the experience, allowing easy navigation and quick access to the products you need. With competitive prices and quality items, Tira stands out as a reliable shopping app, ensuring satisfaction with every purchase. Highly recommended for those seeking both variety and value in one place.

**Developer response:** Dear Paras, thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

### 5/5 — DO NOT BUY FROM TIRA !!

*2024-07-24*

Made the mistake twice of ordering from TIRA..the first order got delayed by a month & mind you these products were easily available on Nykaa & other offline stores as well..but I thought to give it a try since the offers were good & it was supposed to be a wedding gift for a close family member..imagine my horror when even after ordering 3 weeks prior,I got them after the wedding was over & that too after numerous mails & calls & the 2nd time my order got cancelled even after i had made the payment!!. no reason given..their payment modes also suck..unlike Nykaa they don’t have a COD option either!!..when I contacted them the customer support executive was like “it was a technical glitch” that’s why it got cancelled..we’ll make sure it won’t happen again!🤷🏻‍♀️

**Developer response:** Dear Customer, we apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

### 5/5 — Damaged and Fingerprints on the product received TWICE!

*2024-03-06*

DO NOT BUY FROM TIRA!!! 
1. I received a damaged product that had a fingerprint in one of the pans. Hygiene much? 
2. The packaging was horrible. It was just in a bubble wrap. Just expensive products were just thrown in a box. Ofcourse they will break. 
3. Customer service was horrible. I asked to speak to the senior, and she was using words like "I guess this won't happen again" , "maybe it won't happen again". 
4. My overall shopping experience was horrible and service was atrocious. 

I ordered an ABH pallette from them, and when I received it was damaged and there was a fingerprint on one of the pans!!!!! 
Last week a friend had ordered the same pallette for me from their account and when I received that and I opened it, the pallette was damaged and there was a fingerprint in it. So I returned it. 
After a week when I ordered from my account, I received the SAME PALLETTE I had returned. 

This shows that they will resell their damaged products and try to get as money as much as money as possible. 
Horrible experience with tira. Will never buy from them again and will not recommend it to anyone ever!!!!!

**Developer response:** Dear Customer, 



We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

### 4/5 — About Tira shopping

*2024-12-02*

Easygoing on ur fingertips even the luxurious products

**Developer response:** Dear Customer,

 Thank you for your rating and support! If you have any more thoughts or questions, please feel free to reach out to us at help@tirabeauty.com.

### 3/5 — Delivery

*2026-08-11*

The team needs to improve on the delivery part. Delivery agents aren’t ready to deliver it to certain locations. It would be better if the tira team itself had its delivery agencies rather than 3rd party

**Developer response:** Dear Customer, thank you for your rating and for being a valued Tira customer! We take all reviews seriously and will use this as a chance to improve our app and better meet your expectations. Please reach out to our customer service team at feedback@tirabeauty.com with any specific feedback.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*