# Tixr - Event Tickets — user reviews > 179 indexed App Store user reviews of Tixr by Tixr, Inc., rated 4.80/5 from 11,247 ratings. - Source: https://appshunter.io/ios/app/tixr-event-tickets/id843423849/reviews - App overview in markdown: https://appshunter.io/ios/app/tixr-event-tickets/id843423849.md - Rating breakdown: 5★ 10,315 · 4★ 468 · 3★ 129 · 2★ 48 · 1★ 287 ## What do users think of Tixr? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth checkout experience - 💡 Waitlist feature is useful - 🤘 Great customer service - 🌟 Sleek and modern design **Cons** - 🐛 Login issues and account verification problems - 🤯 Confusing and unintuitive UI - 🔒 Lack of basic security features (e.g., password managers) - 💸 Expensive service fees - 🤔 Inconsistent app performance **Commonly reported bugs** - Tickets disappearing from accounts - App crashes and freezes - Inability to transfer or resell tickets - Incorrect event information displayed **Most requested features** - Add support for Apple Pay and other digital wallets - Improve event filtering and sorting options - Provide better account management tools - Enhance customer support channels (e.g., phone support) ## Newest reviews (17 of 179) ### 2/5 — Frustrating experience *2026-08-09* Used twice for two separate events and was very frustrated by the experience. Wallet kept showing it was empty and kept getting a black screen when trying to launch from the confirmation email. ### 2/5 — Terrible *2026-07-23* I had a very frustrating experience with Tixr. The ticket transfer process was confusing and didn’t work as expected. The app lacked basic features that the support instructions referenced, making it nearly impossible to complete the transfer. Customer support was also difficult to reach, especially when I needed help quickly before an event. For a platform handling event tickets, I expected a much smoother and more reliable experience. Instead, I was left stressed and worried about whether my tickets would be transferred in time. I hope Tixr improves both its app functionality and customer service because this experience was disappointing. ### 1/5 — If I could rate 0 stars I would *2026-07-15, version 2.35.0* This app has been the least helpful in trying to transfer a ticket and connecting me with the support team and not an AI bot. I will never use them again. Strongly recommend not using them if you ever think you’ll need to transfer a ticket in the future. ### 1/5 — Super disappointed *2026-07-13* Went to ask for some help on their support, it’s been 2 days with 0 replies I’ve made 2 tickets trying to get ahold of them and nothing thus far. I bought 2 tickets by accident and needed help to see what the next steps were and their ai bot just says I’m being transferred to someone that can help and no one comes. I’m super disappointed and spent 140$ just because they weren’t willing to send a response back. Idk why’d you have a support system if no one ever gets back to you. Extremely frustrating and disappointing. **Developer response:** Hi Jaden, sorry for the frustration this has caused. If you've submitted tickets and still haven't received a reply yet, it's worth checking your spam/junk folder in case a response landed there. Our Fan Support team does respond to all emails as soon as possible — if you haven't already, please email support@tixr.com directly so we can locate your case and follow up. ### 1/5 — Search button doesn't work *2026-07-10, version 2.34.0* Search button on the app has not worked for several days now. ### 1/5 — Retrieving Tickets is a hassle *2026-07-09, version 2.34.0* Why is it so difficult to retrieve my tickets every time I buy them? It shouldn’t matter what is linked to what. The tickets should just show up! Customer service is frustrating. No direct solution until you jump through a million hoops. ### 1/5 — They won’t log me in *2026-06-19, version 2.33.0* It says I need to click the link in an email to confirm, it was done prior. I can easily log in via the website, but the app won’t and doesn’t send me a new email with like. So basically this app is useless ### 1/5 — Such a bummer *2026-06-13, version 2.33.0* I miss being able to share tickets to events. I wasn’t able to attend a show, but with the changing QR codes, I couldn’t give the tickets to a friend or family member. Just went to waste. Kind of sucks! ### 1/5 — Shay *2026-06-13, version 2.33.0* You can’t even get in contact with anyone if there is an emergency. ### 1/5 — Transfer or sell *2026-05-28, version 2.31.0* You kaynt transfer or sell on this mfcca ### 1/5 — Sucks *2026-05-28, version 2.31.0* This ap sucks. Good luck if you need update when you’re trying to log in and see your tickets ### 1/5 — The worst *2026-04-20, version 2.29.0* It showed my wallet empty. I knew I bought tickets. Went through 3 password resets and finally found the tickets. Printing should be allowed ### 3/5 — Hard to view *2026-04-09* I wish for the Outdoor comedy you made the seating map easier to see. The black makes it challenging then trying to zoom in you lose perspective of the seating area **Developer response:** Hi Karen, thanks for the feedback — we've passed this along to our team. Some elements of the seating map and event page are configured by the event organizer, but we are always working to improve how designs render in the app. ### 1/5 — Login process sucks! *2026-04-05, version 2.28.0* Your login process sucks! Why do i gave to make a new password every time! ### 1/5 — Do NOT recommend *2026-04-03* Refund request guidelines are absurd. Life happens outside of serious events. Buying protection for tickets is not guaranteed a refund. No reason to even purchase it. Will not be using Tixr again or even recommend to anyone. Now I have to eat a $80 loss because of travel date/time issues with a baby. But that’s not a reason for a refund per Tixr. **Developer response:** Refund policies are set by the event organizer, not Tixr — we're the ticketing platform they use to sell tickets. Order Protection is a third-party product provided by Protecht, and whether a claim qualifies is determined by their terms, which are presented before purchase is completed. Tixr isn't part of that process or those decisions. You can reach out to the event organizer if you have additional concerns. If you have platform-related questions, our team is available at fansupport.tixr.com or support@tixr.com. ### 1/5 — Terrible support. Season ticket holders beware *2026-03-02* They have the worst support I have ever experienced in my life. After ai chat responds with the same article that led you to chat all it does is tell you to wait. Then after a bit forces you to open a ticket. You cannot see your open tickets by the way. To make matters worse I sold season tickets for two games and have yet to be paid for any of it. It doesn’t show up in my pending payouts. Supposedly you are supposed to receive an email if there is an issue with your payout information. That didn’t happen. I wouldn’t recommend this app to anyone for any reason. I am stuck with it as long as I’m a season ticket holder and the organization uses it. **Developer response:** Hi there — we’re sorry for any inconvenience. Our Fan Support team does respond to support tickets quickly, typically within 1–2 business days. If you haven’t heard back already, please email support@tixr.com so we can review your account directly. Regarding payouts, they won’t appear if payout details or verification haven’t been completed yet. Our team can check this for you and help resolve it as soon as possible. ### 1/5 — Horrible app *2026-02-27, version 2.25.1* Very difficult to accept tickets ## Most critical reviews (10 lowest-rated) ### 1/5 — Ugh! *2026-08-18* This may be the worst ticketing app ever invented. Last year I bought a two day pass, and the second day the ticket wouldn’t scan as the gates opened, and I missed my rail spot I waited out for all day. Other people I knew with 2 day pass had same issue. This year I’m forced to use it again and my ticket is nowhere to be found in the app, even though I got an email telling me that it was ready to load. Trying to get support from the company has proven as difficult as the ticket loading process. If I could give a negative 10 stars review, I would. ### 1/5 — It's me, not you *2026-08-15, version 2.36.0* I always struggle with logging in. ### 1/5 — Ticket issues *2026-08-09* I’m not one to complain or leave reviews. Especially not bad ones. But I do not recommend buying tickets through TIXR. I ordered 3 evening tickets for an event, after I ordered them it said I ordered 2 morning ticket and 1 evening ticket. They wouldn’t change them for me so I asked for a refund so I could reorder them for the correct times. I spent $44 for the refund protection plan. They still would not give me a refund. I spent over $400 in all for these tickets. They are very misleading so I definitely do not recommend using TIXR for anything. ### 1/5 — Bad platform *2026-07-31* Biggest issue is you can’t list soccer tickets for less than $31. So most of our tickets for matches we can’t attend go unsold. 2nd issue, they don’t transfer the funds for sold tickets until after the match. 3rd issue, they don’t transfer tickets cannot be posted on other ticket sites to get around the $31 price block. I hate this platform. Will probably not renew my season seats as I am losing too much money for unattended matches. Bring back Ticketmaster! ### 1/5 — !?!? *2026-07-29, version 2.35.0* Signed on from presale. Had tickets in cart and kept giving me an error that I had multiple tabs open when I could not. Ended up selling out and not getting tickets within 6 minutes of show going on sale. Very disappointed ### 1/5 — Useless app *2026-07-23* Bought tickets. Got email that tickets are available. Log in to app. No tickets available. Wait a few days. Try again. No tickets available. Email support, no reply. Log in with same login but on a browser, tickets are there. Check again by logging in to app, no tickets available in app. Deleting the app now. ### 1/5 — Would not use *2026-07-22, version 2.35.0* I will never use this app again I thought I would get my money back for a ticket I sold and still nothing at this point. I’ve been emailing them none stop and they are terrible at emailing. Again please don’t use this app use a different ticketing app. ### 1/5 — Unable to Access Valid Ticket Transfer *2026-07-18* This was my first experience with Tixr, and it was extremely disappointing. I received the ticket transfer emails without any problem, but every transfer link immediately showed “This transfer offer is no longer available,” even after the tickets were resent by the organizer. My Wallet remained empty the entire time. I spent more than an hour trying to troubleshoot the issue and ultimately had to cancel my plans with a friend because I couldn’t access my tickets. A ticketing platform should make attending an event easier, not prevent people from attending after they’ve received valid transfer emails. **Developer response:** Hi there, we're sorry for the trouble and the impact on your plans. If the link showed as unavailable and your Wallet stayed empty, the transfer process did not go as intended. We'd like to look into what happened on our end to ensure we can fix this issue going forward. Please email support@tixr.com with your order details so our team can investigate and ensure no other fans run into this issue. To understand more about how accepting transferred tickets on Tixr works, please read our support article at: fansupport.tixr.com/en/articles/11395549-how-to-accept-ticket-transfers ### 1/5 — This app is terrible. Gives me constant problems. *2026-07-18, version 2.35.0* I don’t know why, given the fact that it is the year 2026, something is simple as a ticketing app can suck so bad. I have constant problems with this app and I am begging venues to stop using it. My tickets are often very difficult to find. Sometimes they’re not available at all and I have to print out the PDF from the venue to get in. What’s the point of the “convenience“ of this thing. TIXR is BAD ### 1/5 — Terrible experience *2026-07-16, version 2.35.0* Terrible experience with Tixr log in and password reset. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun concept and useful *2026-06-10* Lowkey only got this app so I can get tickets to bfdia 25 in theatres, so i barely know much about the app. But the concept is very cool and I got my tickets! Thank you app! **Developer response:** Thank you for the 5-star review! ### 5/5 — 12/10 highly recommend *2026-04-27* Couldn’t have asked for an easier experience with recovering my account. Always loved this app but now I know my money is safe with them. Mia was to the point and responded in a reasonable time frame. SSBD 26 🎉 **Developer response:** Thank you for the wonderful review! Glad we could help and happy to have you in the Tixr community. ### 5/5 — Fabulous Experience *2026-04-25* Tixr has a very intuitive interface. It is easy to find my tickets and add them to my phone’s wallet. The app is also very quick. Certain other apps would timeout or have to sign-in multiple times. **Developer response:** Thank you so much for the 5-star review, we value your feedback! ### 5/5 — It’s great! *2026-02-21, version 2.24.1* My first time using these apps an it’s super user friendly and easy to navigate :) ### 5/5 — New Years Eve *2025-12-31, version 2.22.0* Rusted Blue & Terry Oates & Mudcats… awesome show ### 5/5 — QR code *2025-12-31, version 2.22.0* Decadence is tomorrow and I still do not see my QR code on my tickets. ### 5/5 — Customer service 🤘🏼👍🏼 *2025-11-18* I know I’ve read that people weren’t happy with Customer Service but my personal experience was a very pleasant one. I got locked out of my account and forgot what email was used to purchase tickets one week to the event date. I had purchased them back in June 25 and 1 week to the November show I couldn’t recover them or get into my account. Customer Service worked with me to identify my email address use with the tickets purchased. With just a screenshot of the venue info and sone info validation they were able to help me recover my tickets and enter my account. You guys are awesome thank you so much! ### 5/5 — Amazing App *2025-10-09, version 2.17.0* Amazing deals. Best app. ### 5/5 — Easy to use and got off the waitlist! *2025-07-31* I’ve used Tixr a bunch of times now for concerts and comedy shows and honestly it's just super easy to use. Buying tickets is quick, the app is clean, and everything's in one place which I really appreciate. One of my favorite things is the waitlist. I couldn’t get tickets to a show at first but joined the waitlist and ended up getting in a couple days later without having to constantly check. Big win. Check-in was fast too. Just opened the app and the ticket was right there ready to scan. No digging through emails or anything. Way smoother than other ticket apps I’ve used. Definitely sticking with Tixr. **Developer response:** Thank you so much for the great review! ### 5/5 — Awful Customer Service, Fraudsters, and Crooks — The WORST Ticketing App ever! *2025-07-26* Had an event cancelled on me and had to refund the ticket; Tixr then blocked my account! I advised them that the event was cancelled — and thus a refund was warranted — and they’d have none of it! If this isn’t an example of the poorest service one could get, I don’t know what is! It gets even worse: when I transferred another ticket I didn’t need from an old account they told me to close to a new account they told me to open, they prevented me from actually transferring it to someone who wanted it! I lost over $375 because of their horrific, awful, and fraudulent games…. This activity is criminal — or should be! **Developer response:** Hi, we take reviews seriously and have reviewed your communication with our support team, including our response on April 7 at 12:28 PM Pacific. As explained, your account was automatically frozen because you initiated a chargeback with your bank rather than waiting for a refund through the event organizer. When this happens, the bank pulls the funds, cancels the order, and locks the account to prevent further purchases — a standard fraud-prevention step across ticketing platforms. Regarding your note about a transferred ticket, transfers can only be completed when the account is in good standing. Because of the chargeback, we no longer had the ability to process that transfer or access the related funds. At that point, the process is fully handled by your bank. We recommend following up with them directly, and we remain available for any other concerns regarding your Tixr account or orders. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*