# TJC Shop — user reviews > 209 indexed App Store user reviews of TJC Shop by The Jewellery Channel, rated 4.50/5 from 4 ratings. - Source: https://appshunter.io/ios/app/tjc-shop/id1198139498/reviews - App overview in markdown: https://appshunter.io/ios/app/tjc-shop/id1198139498.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of TJC Shop? Overall sentiment: mixed **Pros** - 👍 Intuitive and easy to use - 💎 Great quality products - 💰 Affordable prices - 🛒 Convenient online shopping - 🤩 Amazing deals and bargains **Cons** - 🐛 App crashes and freezes frequently - 🤔 Inconsistent and unreliable app performance - 📞 Poor customer service and lack of responsiveness - 🔍 Difficulty finding and accessing order history - 💳 Issues with payment processing and refunds **Commonly reported bugs** - App crashes when trying to view item details - Bidding process is buggy and unreliable - Basket items disappear unexpectedly - Incorrect product information and sizing - Persistent login and account issues **Most requested features** - Improve app stability and reliability - Enhance customer service and communication - Provide better order tracking and history management - Streamline payment and refund processes - Offer more advanced search and filtering options ## Newest reviews (20 of 209) ### 4/5 — Good Value *2026-06-15, version 2.18.67357* A lovely selection of jewellery for all tastes. I have been very pleased with my purchases and any misbuys are easily done refunded. ### 2/5 — Out of date *2026-06-08, version 2.18.67354* Come on TJC your web team needs to get up to date. The app is so very limited. It should have an option to cancel items instead of having to phone customer service number were they don’t work 24hrs . The app is not that intuitive and often crashes. It’s also SLOW. DO BETTER ### 2/5 — Disappointed *2026-05-30, version 2.18.67354* Starts off really good then 6 months later you see the same item £150 cheaper on the same channel ### 5/5 — Good App *2026-05-27, version 2.18.67351* Easy to use the App when ordering from TJC for both live presentations or just browsing through offers. ### 5/5 — Great products *2026-05-19, version 2.18.67351* Great range of products at good prices. ### 5/5 — Always quality *2026-05-18, version 2.18.67351* Love shopping on TJC everything is made with care and whether you are buying jewellery, handbags, beauty or household items you won't be disappointed. Prices are always on point too!! ### 5/5 — Trusted for years *2026-05-17, version 2.18.67351* I’ve ordered quite a variety of products from TJC over some years . Trusted, reliable, excellent customer service. Never any problems. Give it a go! ### 5/5 — Lovely products *2026-05-15, version 2.18.67351* Great Products. A great variety of products at great value. Thank you TJC ### 5/5 — Good Deals *2026-05-10, version 2.18.67351* App has much improved ### 5/5 — An Eclectic Shopping Experience *2026-05-08, version 2.18.67351* I’ve purchased so many different items from TJC all of them great value for money. ### 5/5 — Love shopping with TJC *2026-05-06, version 2.18.67351* So much choice excellent value easy to shop good quality i would not shop anywhere else great customer service ### 5/5 — Mr *2026-04-30, version 2.18.67351* Morris ### 5/5 — Continues to be a favourite *2026-04-28, version 2.18.67351* I’ve reviewed this store several times and each time my opinion of it remains high, very high. They offer lots of different and interesting ways to shop, have a huge range of mostly jewellery, but lots of other items too, from clothes to toiletries. Great customer service, really work hard to make the shopping experience as pleasant and enjoyable as possible. ### 5/5 — Stunning jewellery *2026-04-26, version 2.18.67351* Laborite ### 5/5 — Quality *2026-04-21, version 2.18.67351* Gorgeous jewellery reasonably priced ### 5/5 — Great site *2026-04-20, version 2.18.67351* Lots of good bargains ### 5/5 — Easy to shop *2026-04-18, version 2.18.67351* This app is so easy to use! Literally just shop while watching, it’s quicker than a phone call! I love it!! ### 5/5 — Easy to shop online *2026-04-10, version 2.18.67351* Products are always great quality ### 5/5 — TJC *2026-04-10, version 2.18.67351* Love the app great place to shop if something catches my eye I will have a good Look at the item. ### 5/5 — Grab a bargain *2026-04-09, version 2.18.67351* Love this site but it’s a bit addictive, always go on the £1 auction always a big variety and you’re guaranteed to find something you like at a fraction of the cost ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer care is a *2026-01-01, version 2.18.67343* Customer care is a joke operators lair and do not get back to and do not publish unfavourable reviews you can’t get to speak to a manager shame on you TJC ### 1/5 — Rubbish *2025-12-26, version 2.18.67343* App has been updated and now does not run right.Waste off time tbh.As said in another review you are better to order via the free phone number.would give 0 stars if it would let me ### 1/5 — Not happy *2025-10-20, version 2.18.67330* I’ve just purchased a ring from the bidding section. Only thing is, I didn’t bid on it. Just by scrolling through the list, you can accidentally hit the bid button, and place a bid. There is no ‘review’ of the bid before placing it, or anyway of withdrawing the bid. And I couldn’t find contact details, to see how I could remove my bid or because I ‘won’, not have to make the payment. ### 1/5 — What is the problem with this app? *2025-09-10, version 2.18.67319* When you try to take a look at the details of an item on the auction section the whole thing freezes on a grey screen with the only thing that you can do is exit it, remove it and reinstall. Such a pain have stopped bothering with it altogether. ### 1/5 — Keeps crashing *2023-02-22, version 2.18.67225* Does not operate correctly keeps crashing despite sever reloads ### 1/5 — Bluest1960 *2022-12-02, version 2.18.67218(671218)* You don’t deserve any stars You say on your invoice 2 days delivery then when you ring up its 5 to 7 days the phone goes straight through to India !!! When you say you have emailed them actually 4 times they say they haven’t received any emails really !!!!! The live chat doesn’t work !!!! What kind of company is this ???? And then you have to give yourself a star rating otherwise it doesn’t go through ### 1/5 — Payment *2022-10-19, version 2.18.67206* Absolutely shocking my daughter placed a order and payed with my card The product wasn’t as described on the website so we returned it They keep trying to take payments out and then a few months later they took over £100 out in one day a total of four payments and never got nowhere with them the card was in my name they didn’t have the authority to do this and I never got a refund absolutely disgusting ### 1/5 — Tjc *2022-09-17, version 2.18.67205* Used to work and now doesn’t work so it’s gone from being useful to useless. Meant to help people to get hold of items for cheap prices to easy locations but now doesn’t work. Can’t see items, can’t purchase items. I wish it was as useful as it was before. ### 1/5 — TJC *2022-05-25, version 2.18.67194(671194)* The app is crap basically. For instance the live tv is not working. I’ve contacted online and nothing back from them. Nobody replied and I’m sitting here not able to use it. ### 1/5 — TJC app is dreadful *2022-02-14, version 2.18.67187* Don’t use it, it crashes and freezes all the time. I placed and order on 22 January 2022, and they can’t find it. I’m trying to get them to cancel the order that they can’t find, but it’s like talking to my pet cat! ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs Ampofo *2026-06-21, version 2.18.67357* Good stuff ### 5/5 — Amazing *2026-06-10, version 2.18.67354* Top quality shopping channel there products and prices are amazing and customer service is excellent too ### 5/5 — Chain length *2026-06-08, version 2.18.67354* Chain length is important and if I don’t find, I like it, I can always return it which is a rarity for me! ### 5/5 — 36” Spiga Chain *2026-06-07, version 2.18.67354* I’ve been a customer since the beginning of this channel. Everything I’ve bought has been excellent value for money. I don’t buy all the time cos I’m a disabled pensioner, but when I see something I really like I find the money for it. Thank you ### 5/5 — Fantastic prices *2026-06-07, version 2.18.67354* Always something lovely to buy and as i don’t go shopping it’s extremely helpful and convenient lv Tjc ### 5/5 — Brilliant bargains *2026-06-07, version 2.18.67354* Just love it!! ### 5/5 — Champagne Diamond Ring *2026-06-05, version 2.18.67354* Have only just ordered it but it looks beautiful and can’t wait to receive it. Great value as I know it would cost a lot more in the shops. ### 5/5 — Great store thanks *2026-06-04, version 2.18.67354* Great store with diverse products on sale and good payment options ### 5/5 — Molly *2026-06-03, version 2.18.67354* Always good quality and great price point ### 5/5 — Good value *2026-05-29, version 2.18.67354* Easy to navigate site --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*