# T.J.Maxx — user reviews > 292 indexed App Store user reviews of T.J.Maxx by The TJX Companies, Inc, rated 2.46/5 from 3,843 ratings. - Source: https://appshunter.io/ios/app/tjmaxx/id1231524763/reviews - App overview in markdown: https://appshunter.io/ios/app/tjmaxx/id1231524763.md - Rating breakdown: 5★ 886 · 4★ 253 · 3★ 174 · 2★ 305 · 1★ 1,805 ## What do users think of T.J.Maxx? Overall sentiment: negative **Pros** - ⭐ Awesome app! - 💳 Easy to manage credit card **Cons** - 🔒 Cannot link credit card - 🔍 Useless search function - 🤖 Terrible customer service - 🤯 Impossible to log in - 🤔 Confusing account management - 🐢 Slow and unresponsive - 💸 Charges incorrect amounts - 🚫 Cannot cancel/modify orders **Commonly reported bugs** - Rewards not syncing to app - App crashes frequently - Login issues and password reset problems **Most requested features** - Auto-delete used rewards certificates - Ability to track orders - Unified login across website and app - Improved search and filtering options ## Newest reviews (17 of 292) ### 2/5 — Worst *2026-07-28, version 17.1* This is the worst app I have ever used. I have issues constantly it’s this app. I have had to change my password so many times in the last year. Even if I have the correct one, it says it’s wrong. I have never been more frustrated in an app. If I didn’t pay my bills on line I would delete it all together. ### 1/5 — Horrible *2026-07-15, version 17.1* I can’t stand this app. I can’t pay for anything. I can’t even remove stuff from my cart. It freezes all the dam time . ### 2/5 — BIG FAIL IN 17.1 UPDATE *2026-07-14, version 17.1* The so called enhanced credit card management in update 17.1 eliminated the option to freeze and unfreeze the credit card! Unacceptable! ### 1/5 — Cannot check out with the app *2026-07-12, version 17.1* It allows you to see everything. It offers an added to the cart,but no matter how many times you try to check out it is a blank screen, and it will not let you check out. ### 1/5 — Gift cards stolen off this app! *2026-07-11, version 17.1* I had nearly $300 in gift cards downloaded onto this app last time I checked. Today, the app shows a zero balance for gift cards. Lucky for me I saved all the physical cards with the receipts showing the balances. I called customer care and they confirmed all the cards had zero balances and were used at random stores in Texas. I don’t live anywhere near Texas. The customer care rep escalated the case because this situation was a new one for her and her supervisor had never heard of this happening either. Not sure what will happen but I won’t be using this app anymore. Don’t use this app! ### 1/5 — App no longer functions with the new login system *2026-07-09, version 17.1* This is one of the worst updates I’ve ever seen. After a lot of unnecessary trouble, I finally got a new account set up on the browser for their new system, but neither my username or password works with the app. I really want it to work on the app and if it doesn’t, I may close my TJ Maxx account for good. Yes, I am that done with flawed technology.🤦🏼‍♀️ ### 1/5 — Awful *2026-07-07, version 17.1* Doesn’t link rewards or card. Tried to resend email multiple times. Checked junk folder/ inbox, nothing. If you’re going to direct people to the app to use their rewards in store, make sure the app works. ### 3/5 — Cart *2026-07-03, version 17.1* Why not working cart in the app? More than 6 months cart is empty, only white screen ### 1/5 — App rewards *2026-07-03, version 17.1* What in the world!! It’s like a MAZE to try to find your rewards!! And I have not been able to redeem them because I can’t get to them!! Fix this! ### 1/5 — Doesn’t work *2026-07-01, version 17.1* Was working fine one day and then not at all. I get to the log in page on my app. Type in my credentials. Click submit and nothing. I’ve tried uninstalling and reinstalling, I’ve tried changing password I’ve tried updating and nothing. No error message. Nothing. Ridiculous. ### 1/5 — App SUCKS *2026-06-27, version 17.1* I signed in to my account to pay my bill. After I get to the billing tab it wants me to sign in again???? When I sign in again WITH THE SAME USER ID AND PASSWORD that I just used to sign in in the first place, the app says user or password not recognized. This happened over and over again. I’m going to the store to pay my bill and cancel my card. ### 1/5 — I hate the app, but love the store *2026-06-27, version 17.1* I got this app to see what I could find on there, but when I opened it, it kept saying something went wrong. So I refreshed it, it kept saying the same thing. And yes, I have good internet and everything is fine, but the app isn’t. I bet this app would have potential if it actually worked. ### 1/5 — Un happy shopper *2026-06-23, version 17.0* Went shopping Saturday bought 2 bracelets from show case one with diamond look one with cross and diamond. Went to church Sunday cross bracelet broke on way home at the edge of the cross tried to return it today (Tuesday I know I didn’t have a receipt but they refused to exchange or refund it without my receipt it’s out of their hands I won’t b buying from tj max again their return policy not a good experience their loss ### 1/5 — Terrible! Don’t bother downloading! *2026-06-13, version 17.0* I tried twice to link my card and like other reviews have said it absolutely doesn’t work; it just reloads and makes you try all over again!! 😡 ### 1/5 — Sign in? *2026-06-04, version 17.0* I can’t even sign in anymore. I tried to reset my password at least five times now. None of my new passwords are acceptable. Yet, all say they meet the requirements. I’ve even let my phone choose them several times. Why make it so difficult?!? ### 1/5 — Terrible *2026-06-03, version 17.0* Can never log in. Always issues. Please fix !!!! ### 1/5 — TJM Card with Synchrony Bank is my problem *2026-05-31, version 17.0* Ongoing issues with errors in receiving statements, links with my bank disappeared, posting payments inaccurately, charging late fees and interest when it’s Synchrony’s error and TJM corporate won’t help. I love shopping at TJM, Home Goods and Marshall’s but too big a hassle with Synchrony. awards are not worth my time to correct mistakes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Aggravated! *2026-08-04, version 17.1* I hate this app. Every time I try to get in I can’t. Call customer service. Got in and now I had to delete app 5 times. I’m tired of trying. Please fix the GD APP!! ### 1/5 — Signing in to Synchrony *2026-08-02, version 17.1* JSchons ### 1/5 — App Needs Improvement *2026-08-01, version 17.1* I love shopping at TJ Maxx and have been a loyal customer for years. Unfortunately, the app has stopped working properly. I’ve been using my TJ Maxx credit card through the app for about two years without any issues, but for the past month I haven’t been able to sign in or access the “Pay My Bill” section to make my payment. This has been very frustrating. The app needs to be improved, and when technical issues occur, it should provide a customer service phone number so users can get help instead of being left without a way to resolve the problem. ### 1/5 — Not a good app *2026-07-31, version 17.1* Too hard logging in! I have to keep resetting my password and it still does not work! Not worth the hassle! Disappointed! ### 1/5 — Credit card *2026-07-30, version 17.1* Do not get tj maxx credit card! It’s not a rewards card like they say. It’s a credit card with high interest rates ### 1/5 — Doesn’t recognize me *2026-07-29, version 17.1* I’ve updated my new number with customer support and links and photos of my ID to access my rewards, after the 5th time my number changed but didn’t work out, they have to mail me my rewards with paper certificates. Sometimes it doesn’t even recognize my login to manage my credit card payments Everyone just blames it the third party system, the problem is that it’s an awful third party system lol If you get the credit card, I do NOT recommend trying to get your rewards or manage bills on the app or website, just have them mail the rewards to you & pay bills through the robot lady phone call. ### 1/5 — Awful *2026-07-23, version 17.1* It was suggested by a cashier that I download the app. She stated it would be helpful in pulling up my rewards quickly. This app is a**. I cannot login even after trying to reset my password time and time again. ### 1/5 — Beware Gift Cards Stolen off app *2026-07-22, version 17.1* Beware if you load your gift cards and kept your rewards certificates on this app, you will lose them. Mine have disappeared and no one can seem to tell me why. It is not worth it, just dont download the app. ### 1/5 — My Bag Screen Is Blank - Frozen In Time? *2026-07-18, version 17.1* I am only able to shop signed out as a guest because the screen goes blank when I click on my cart. I have to make note of what I’m going to buy then add all to my bag then checkout. TJMaxx are you moving backwards? You know what’s true? I have saved a lot since your app is glitching, ALOT! I should be thanking you not complaining! ### 1/5 — Review *2026-07-18, version 17.1* Unable to sign in ever. Continue to reset password and not allowed in. J gave a lot if rewards and have no way to access them. When this card expires I will not renew. Worst app and card service ever. ☹️ ## Most praised reviews (10 highest-rated) ### 5/5 — Rewards Tjx *2026-06-21, version 17.0* 1911 ### 5/5 — I love ordering online! *2026-06-16, version 17.0* I have ordered items from the app a few times now, and I really enjoy the convenience of shopping at TJ MAXX from home. My online shopping experience has been positive, and I’ve been able to find an assortment of things that would have cost much more elsewhere. I love TJ MAXX! ### 5/5 — Very convenient and easy to use now *2026-06-12, version 17.0* I rarely leave reviews for apps, but now I feel compelled for this one. I shop here all the time so I have the card and this app (I have an iPhone 16e if that helps). The loading is a little slow to pull up the credit card information or to pay the bill. But otherwise it’s all in the app and for me it makes it very easy to manage. I don’t find anything difficult about using the app and can navigate it well. I’m not sure if there was a major update prior to this because it seems like everyone else had a hard time with this app. But I love the app, it’s so convenient and easy to use for me. ### 5/5 — Rosanna *2026-05-22, version 17.0* Sánchez ### 5/5 — Love thee app ! *2026-04-03, version 16.7* I love the app easy to get to rewards, pay bill and to use digital card. First time i did have a hard time then of course i had my daughter help me im rusty in the computer use. First mistake is adding app then after that press rewards and says link to card! After that were in easy! ### 5/5 — Retired *2026-01-30, version 16.6* Excellent store to shop in!! Very clean and neat!! ### 5/5 — The max Jbl pleas laptop Jbl laptop gaming PC pleas *2025-09-30, version 16.6* Jbl laptop Jbl white Lenovo laptop PC gaming pleas..:)! ### 5/5 — Awesome App! *2025-06-07, version 16.6* This app is so easy to use. It is user friendly and intuitive. I highly recommend getting this app if you have the TJ Maxx rewards card. ### 5/5 — What happened to this app? *2023-08-13* Update: I am able to shop, see my rewards, load my gift cards and access my credit card information in this app! This is a great app! The issues I was having are now completely resolved and it is working perfectly!! I used to be able to see my rewards in this app or shop but now all I can see is my credit card information. I used this app to show the cashier my rewards. Now I will have to print them out to redeem them. Now it’s useless except for paying your bill. **Developer response:** Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-888-0776, select 1 for instore customer service. We look forward to hearing from you. Thank you! ### 5/5 — I think it’s great. *2023-03-26* Saw all the negative reviews and was wary to download or give it a try; but I see a new version was update a month ago so I’m sure a lot has been improved and the previous reviews were outdated. From my humble experience I can say so far it was quick and easy to register my account, but I appreciated they had security methods. I like that I can make payments to the card etc, that I was able to also register that separately and manually ok the same app; as it gave me reassurance of security. I also like they link the accounts easily and you can see the rewards. I also think it’s great they offer a digital card once you sign in, except I would feel safer if they had a digital dummy for those cases that we could approve, not the card number itself, but I still like it in case I miss it the actual card and don’t have it at hand. I have not tried shopping on the app yet because I enjoy going in their stores so much more, but I am sure with my busy life I will inevitably do that as well; when I do this I’ll update this review. I did check it out briefly however, It was very fast and simple to navigate. Nice useable front. I enjoyed looking through their new arrivals and the discovery tab. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*