# tkts — user reviews > 87 indexed App Store user reviews of tkts by Theatre Development Fund, rated 3.05/5 from 129 ratings. - Source: https://appshunter.io/ios/app/tkts/id391589404/reviews - App overview in markdown: https://appshunter.io/ios/app/tkts/id391589404.md - Rating breakdown: 5★ 35 · 4★ 24 · 3★ 17 · 2★ 16 · 1★ 36 ## What do users think of tkts? Overall sentiment: negative **Pros** - 👍 Real-time discount ticket availability information - 💰 Helps find affordable Broadway tickets - 📍 Multiple location access for TKTS booths - 📱 Free app with useful theatre information - 🎭 Shows scheduling and theatre details - ⭐ Occasionally fast and responsive performance **Cons** - 🚫 Cannot purchase tickets directly through app - ⏳ Requires standing in line at physical booths - 🌍 Limited to USA only (no London support) - 🐛 Frequent crashes and freezing issues - ⚠️ Inaccurate or outdated show listings - 😤 Poor customer service at booths - 🔄 Inconsistent data matching physical boards - 📊 Slow loading with graphics-heavy design - 🔐 Login and authentication problems - ❌ App becomes unresponsive or blank screens **Commonly reported bugs** - App crashes immediately upon opening - Crashes when scrolling or clicking on shows - Login screen freezes and won't load show listings - Blank screens with no content displayed - Won't load past startup screen - Filter buttons non-functional - Data doesn't match physical booth boards - Shows list fails to update before booth opens - Crashes when clicking on Times Square location - Outdated ticket information (showing 2015 dates) - Server connection errors - App bounces around and issues inaccurate tickets **Most requested features** - Direct ticket purchasing capability through app - London TKTS booth support - Push notifications for rare show availability - Simple list view instead of graphic-heavy interface - Filter and sort functionality on main screen - Date range search capability - Mobile ticket display/confirmation - TDF member integration and account management - Advance booking options - Show availability prediction before visiting booth ## Newest reviews (18 of 87) ### 2/5 — Problem to fix *2022-10-10, version 2.5.1* Yes. Keeps asking me to log in. Can not get to page where all shows are listed. Can only open individual shows listed in email. Serious glitch in your system. Shows will not be happy that we can not get access as members. Please fix immediately. ### 2/5 — Still disappointing *2021-12-01, version 2.5.1* As a TDF member I was hoping by now TDF would offer an app for members… but after years of waiting I still it is still an app for TKTS. ### 2/5 — What about London? *2021-09-26, version 2.5* Downloaded the app before I realised it was only NY. Crap! ### 2/5 — hello? is anybody home? *2019-12-24, version 2.4* I am a TDF member. The app constantly asks for my log in and doesn’t seem to commune with the TKTS side of the app. I cant view what events are available to TDF membership. Like literally: the purple view button opens nothing. Online is fine. Tedious use of date by date—why not be able to search by a date range. 21st Century here! Get with the program! ### 1/5 — New version useless *2018-10-22, version 2.4* This app used to work flawlessly. Now it is totally useless. If you are a member and want to search Broadway shows you can no longer filter as the filter page has no way to activate your choice. Who wants to sift though over 300 venues to access 23 or less Broadway shows? The online site is the same so useless as well. Also it does not recognize renewals. Wish I had not renewed. Developers have ruined a perfectly good thing. Should have the ability to rate 0. One star is one too much. ### 1/5 — Useless App *2018-10-10, version 2.4* I was very excited to see a TKTS app was available, but what is the point of this app if you can’t use it to purchase tickets? You still have to go stand in line. I would happily see more shows (and spend more money in the city) if I could purchase tickets using the app and save the time that used to be spent standing in line. Without the ability to purchase tickets, the app is useless to me. ### 1/5 — Frozen TKTS *2018-07-24, version 2.4* My phone is up to date but the site has frozen and none of the suggestions.....App Store, download again, click on your few locations that keep sending me back to the original site work. It USED to be great. Now it’s worthless. ### 1/5 — 2015?? *2017-11-11, version 2.4* Link for Rockettes tickets says 2015. ### 1/5 — No info. *2017-09-30, version 2.4* Literally just a blank screen. ### 1/5 — Not much good if it can't be opened! *2017-08-29, version 2.4* This is a problem that has happened within the last month or so. ### 1/5 — Crashes Immediately *2017-05-31, version 2.4* The app crashes quickly upon opening it, rendering it useless. ### 1/5 — Crashbandigo *2017-05-21, version 2.4* Pretty useless as it crashes as soon as you scroll for more info Not worth the bandwidth to downloading ### 1/5 — Won't open *2017-05-07, version 2.4* Quits during startup screen ### 1/5 — App keeps crashing *2017-03-30, version 2.3* I heard great things about this app and downloaded it but it's completely unusable. I opened it it searches for shows and then just crashes. I even deleted it and reinstalled the app, same thing. I have an iPhone 6s and update to date OS ### 1/5 — Crashes *2017-03-30, version 2.3* It was great for many years. Last 2 days, opens and crashes immediately. Deleted and reinstalled but, still crashes.????? ### 1/5 — Crashes every time *2017-03-30, version 2.3* As another reviewer wrote, this app is not functioning. It crashes within seconds. Please fix. ### 1/5 — Won't load-keeps crashing *2017-03-30, version 2.3* Would love to use but crashes every time I attempt to open it. Have tried deleting and reloading. Annoying. ### 1/5 — Crashes shuts down *2017-03-29, version 2.3* Would like to try this but it keeps shutting down and closing itself when I try to open. Have removed and reinstalled still not working ## Most critical reviews (10 lowest-rated) ### 1/5 — London? *2026-01-13, version 2.7.3* Used to be able to book seats for London. Really convenient. Now that facility seems to have been withdrawn and it’s only for the USA. Will be deleting the app. ### 1/5 — Deleted it for the 2nd time. *2023-06-22, version 2.5.1* Scam likely. Fake lotteries and rush tickets to up sell you later. Will not be using or downloading again. A waste. ### 1/5 — Useless app *2022-12-01, version 2.5.1* So you can browse to see showtimes but can’t purchase the discounted tickets on the app? You have to stand in line and HOPE to get a tickets? Then what’s the point of downloading the app?! ### 1/5 — Garbage *2021-12-26, version 2.5.1* Absolute scam. Don’t waste your time with this app. There is not a deal to be found on here and tickets are unable too exchange. I will never use this useless app ever again ### 1/5 — me. *2021-01-04, version 2.4* Bought ticket to Ratatouille, sorry !!! Couldn't figure out how to see it. I have to remind myself: Never buy a ticket thru ToadyTix again. i can't help thinking they're into disenfranchising: Buy ticket, won't let me use it by making the process for watching complicated and time-consuming. I've spent more time trying to figure out how to watch it that it takes to watch it!!! ### 1/5 — Doesn’t replace the booth *2020-01-19, version 2.4* There is no point to this app. I thought that it would take the place of the booth- see what’s available day off, buy tickets through the app. Nope! You can see what’s available and that’s about it. Still had to go to the booth to buy tickets. ### 1/5 — Totally SCAM *2019-07-18, version 2.4* They are not responsible for what they said. Definitely charge you more than official price. Use official website or theater ticket booth. Or you'll waste your time and money. From my personal experience. You should never believe what they say. ### 1/5 — Go back to the old app version *2019-03-15, version 2.4* Not every change is an improvement. App is useless now. ### 1/5 — Horrible customer service!!!! *2019-02-22, version 2.4* Waited in line for good one hour only to find out that the show we want to purchase are sold out 10 minutes ago. There we’re PLENTY of staff standing around that COULD HAVE announced the sold out shows so patrons would not be standing in line WAITING FOREVER. Meanwhile, the staff in front of the line are just chatting, or on the phone, not tending to the customers. What a waste of staff and wage for a very unorganized company. Definitely will NOT BUY here again!!! Corporate office, better check your slacker employees!!! What a waste of wages, definitely NEED better system!!!! ### 1/5 — App is a mess *2018-11-10, version 2.4* The app bounces around and issues inaccurate tickets. Never had this problem before. Not sure what happened to it. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2022-03-30, version 2.5.1* Fantastic discount seats. Rush always worth it. But always check the original company to see if cheaper as sometimes they add a markup. ### 5/5 — Great app *2018-03-12, version 2.4* If you can’t open the app, update your phone. Works great for me, on an up-to-date iPhone 7. ### 5/5 — Love TKTS! *2016-12-02, version 2.3* And love this app!! Can't get enough of it and so easy to use. ### 5/5 — So fast! *2016-07-13, version 2.2* New update is so much faster and cooler! Love it! ### 5/5 — Love the update *2016-07-12, version 2.2* Thanks TKTS, the app just keeps getting better. ### 5/5 — Faster than ever *2016-07-07, version 2.2* Nicer list view and the images load ### 5/5 — Makes it so easy! *2016-06-28, version 2.1* This is the best way to find out what's currently available for cheap on Broadway. ### 5/5 — Love it!!! *2016-01-20, version 2.1* Such a nicely redesigned app, absolutely loving it! ### 5/5 — TKTS *2016-01-07, version 2.0* Love the new format! Will make it so easy to quickly find out what's available when I'm in NYC. Fam in DC already using it. I don't mind scrolling -- sometimes I find hidden gems. ### 5/5 — Amazing app! *2016-01-06, version 2.0* Great app! Life changer! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*