# TNAS mobile — user reviews > 98 indexed App Store user reviews of TNAS mobile by Noon Technology Company Limited, rated 1.71/5 from 49 ratings. - Source: https://appshunter.io/ios/app/tnas-mobile/id1244630532/reviews - App overview in markdown: https://appshunter.io/ios/app/tnas-mobile/id1244630532.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 4 · 2★ 2 · 1★ 36 ## What do users think of TNAS mobile? Overall sentiment: negative **Pros** - ✅ Works well after configuration fixes - 🎬 Media playback capability - 📱 Photo and video backup functionality - 🔧 Access to NAS configuration options - ⚡ Fast backup speeds when functioning - 🌐 Remote access to NAS files **Cons** - 🐛 Frequent crashes and app instability - ❌ Connection failures despite correct credentials - 🔐 Login issues and session timeouts - ⏱️ Extremely slow performance - 🚫 Limited file type support (photos/videos only) - 📱 Poor iPad/landscape orientation support - 🔄 Breaks after firmware updates - ⚠️ Incompatibility with TOS 5.0 - 🖼️ Pixelated image display - 🎥 Video streaming problems - 🔌 Network discovery failures - 📂 Cannot display nested folders properly - 🔤 Special character password limitations - 🎯 Inconsistent auto-login behavior - 💾 Backup feature unreliable **Commonly reported bugs** - App crashes on launch or during navigation - Login fails with correct credentials - Session logs out unexpectedly - Illegal operation/illegal action errors - Device not found on same network - Incompatible with iOS 14 and later - Incompatible with TOS 5.0 firmware - Backup feature fails mid-process - Folders with special characters not displayed - Nested folders not visible - Video playback broken after updates - Photo preview shows only thumbnails - HEIC format preview issues - App freezes during file operations - Connection parameters error on external access - Portrait mode only for video playback - File upload fails silently - Data fields add unwanted spacing to credentials **Most requested features** - iPad landscape/horizontal orientation support - Apple Files app integration - Bulk file upload and management - General document file upload support - NAS power on/off and restart functionality - Biometric authentication (Touch ID/Face ID) - File sharing capabilities - Advanced file manager with delete/move operations - Video streaming with subtitle support - Auto-backup reliability improvements - Better error handling and user guidance - Synology-like interface and features - Russian language localization - Live Photos support - Better gallery interface like Google Photos ## Newest reviews (17 of 98) ### 2/5 — Couldn’t even connect to my device *2025-01-15, version 2.4.15* No matter how hard I try, I just couldn’t connect to my device. This is useless. ### 4/5 — Worked after assigning a reserved static ip *2024-07-29, version 2.4.15* I was having issues logging in, was giving me an illegal operation error. After assigning a static ip address through my eero it works. Would be helpful if instructions to deal with errors were present on the app. Everything seems to work properly after this change, including the backup feature. ### 4/5 — Simple but effective *2023-07-22* It wouldn’t connect in the past but now it does ### 3/5 — Sécurité faible *2023-04-15* Pas possible de mettre de caractères spéciaux dans le mot-de-passe SMB. ### 1/5 — Se desconecta *2022-10-22* no se… haciendo backup y se queda colgada…. paras, empiezas de nuevo… y asi…. 28000 imagenes para mover con ese app es imposible por que peta cada 3 min… ### 3/5 — 什么时候支持5.0 *2022-10-16, version 2.4.15* 不支持5.0 ### 1/5 — What is it for? *2022-09-16, version 2.4.15* Absolutely nothing useful in this. Nothing works. No help. No clues. Utterly useless. ### 3/5 — Error, please try again! *2022-09-12* Установил на NAS TOS 5, не подключается с мобильного приложения. Брандмауэр отключал, порты прописывал в правилах сетевого экрана. Ничего не помогает. Помогите!!! ### 1/5 — Cannot use after login *2022-09-12* Cannot use after login ### 1/5 — Не работает с TOS 5.0 *2022-09-11* F2-423 по дефолту шла с версией TOS 4, все прекрасно работало. Обновил до TOS 5 и приложение перестало работать - выдаёт ошибку и не может соединиться с NAS. ### 3/5 — Сделайте пожалуйста русификацию! *2022-09-07* Сделайте пожалуйста русификацию! ### 1/5 — Subir archivos *2022-09-02* Después de leer los comentarios…a mi que me expliquen cómo se pueden subir archivos desde esta aplicación al nas, SÓLO te permite subir fotos o vídeos, pero ningún archivo más. Veo una aplicación con futuro pero aún está muy pobre para lo que se podría llegar a hacer. ### 1/5 — Application inutile *2022-08-25* Aucune action possible ### 1/5 — Wasn’t great before but *2022-07-30, version 2.4.15* It wasn’t a great app before, but now I’ve upgraded to TOS5 it doesn’t work at all! ### 1/5 — Actualización *2022-07-21* Desde la ultima actualización no funciona mas en mi IOS tengo el tnas y no lo puedo usar para las fotos de mi celular ### 1/5 — Don’t update mine doesn’t work now *2022-06-18* Everything was working fine then I updated the app on my phone now and nothing works don’t update ### 1/5 — Non funziona *2022-06-16* L’app dopo ultimo aggiornamento non si connette più. Ma anche prima era abbastanza mediocre, come del resto il t-nas. Di scarsissimo utilizzo e accesso almeno per I non addetti ai lavori ## Most critical reviews (10 lowest-rated) ### 1/5 — Never find the TNAS even in the same network *2025-01-18* This is such a useless application. Not usable at all. Wifi connected PC finds the TNAS easily but this app in the same WiFi network never finds it with the same account login info. Terrible. ### 1/5 — Does not work *2025-01-02* Can’t find my Terramaster NAS. Huge disappointment. My Synology iPhone app works great with my Synology NAS. Should have bought a second Synology unit. ### 1/5 — Waste of time *2023-11-18, version 2.4.15* Can’t log in There is no support despite they claim Gives error all time ### 1/5 — Abbandonati *2023-11-06* Il supporto ci ha abbandonati e l’app ha smesso di funzionare e fare ciò che faceva meglio: far caricare le foto dal cell al nas in modo semplice e veloce. Ora non funziona più, e credo sia davvero vergognoso smettere di supportare così i propri clienti. Non comprerò mai più nulla della terramaster 😡 ### 1/5 — Waste of time *2023-10-11, version 2.4.15* Totally pointless it logged me out and I can’t log back in keeps saying illegal action ### 1/5 — App is just as crap as their hardware *2023-09-22, version 2.4.15* rubbish. rubbish software, rubbish OS, rubbish hardware, rubbish app. This company is utter trash ### 1/5 — Pessima scelta *2023-08-28* Ha funzionato (male) per un paio di mesi. Dopo qualche aggiornamento ha smesso di essere accessibile dall’esterno. Ora lo utilizzo come unità di rete su cui salvare dati ma la sua funzione principale non l’assolve. Servizio assistenza pessimo. Scegliete altro, questo non funziona come dovrebbe. ### 1/5 — 闪退 *2023-04-16* app会闪退 ### 1/5 — Crasha non va *2023-03-04* Non funziona crasha subito su iphone 14 pro ### 1/5 — Not compatible anymore *2022-11-16* This version is not compatible with the new firmware. ## Most praised reviews (10 highest-rated) ### 5/5 — Fonctionne parfaitement après mise à jour *2024-07-22* L’installation est facile après identification, l’interface est intuitive mais il faut être à jour pour que tout fonctionne ### 5/5 — Terra mobile *2023-06-06* Debería adaptarse al IPad para verlo en horizontal. Encuentro que se debería gestionar como un administrador de archivos, pidiendo borrar, subir, mover carpetas y archivos, solo se puede hacer uno a uno que es muy engorroso. ### 5/5 — Appa *2023-05-16* Very limited and useless apps for the older models like the 2 bay F2-210 and there is no latest firmware updates. ### 5/5 — Great *2021-06-25* Works great for me. Backs our two phones fast. No problems at all ### 5/5 — It’s doing what he should do *2021-01-22, version 2.4.3* Great app,you can access your NAS media and files and even play all media Backup your entire photo/video. ### 5/5 — Connections *2020-12-15, version 1.8.8* Fonctionne très bien sûr mon Ipad. ### 5/5 — Va de lujo... *2020-02-12* Aplicación perfecta para controlar tu NAS y tus archivos, los que dicen que no funciona simplemente serán mas torpes que un becerro... que facil es criticar si tener ni p. idea ### 5/5 — TNAS *2019-12-12* Works pretty good ### 5/5 — Surprisingly functional *2019-10-12, version 1.7.14* Gives access to quite a lot of configuration options for your NAS, making this more convenient than using the web interface. ### 5/5 — Top *2019-05-17* App macht was sie machen soll ☺️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*