# TNFR — user reviews > 18 indexed App Store user reviews of TNFR by New Flat Rate Inc, The, rated 4.37/5 from 51 ratings. - Source: https://appshunter.io/ios/app/tnfr/id1257180491/reviews - App overview in markdown: https://appshunter.io/ios/app/tnfr/id1257180491.md - Rating breakdown: 5★ 41 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 8 ## Newest reviews (6 of 18) ### 5/5 — Straightforward *2024-03-12* The navigation and organization for the app makes sense and is easy to use. It’s well designed and good for business! ### 5/5 — Very well done! *2024-03-12* The app is very helpful and easy to use. Huge fan of this company! The app has made a massive change in how we do business and very worth it!!! ### 5/5 — Excellent!! *2021-12-01* Very clean app and tremendous support. This is a game changer and well worth your investment! ### 5/5 — Great App *2020-11-23* When I’m not connected to internet or WiFi sometimes there can be errors but for the most part that is easily remedied. Thanks for all you do New Flat Rate! ### 5/5 — TNFR is Awesome ! *2019-09-23* This changes everything in hvac plumbing and electrical I can’t say enough good things about it. Get the training it’s well worth it. And it all makes sense. ### 5/5 — A much simpler way *2019-01-02* New flat rate gives me the ability to send less time selling my work and more time getting paid for it and they are better at selling my contracting work than I ever was. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot create a new account *2025-08-01* Hard to use if you can’t create a account ### 1/5 — Doesn’t work half the time. *2024-03-25* I have to redownload the app ever other day because it won’t pull up my active calls. The app wasn’t always this problematic. Very frustrating. ### 5/5 — Has been a huge change in success rate! *2026-06-24* This company has gotten me skeptical until I truly applied what they offered. They have turned my career possibilities around tremendously. ### 5/5 — Progressive app for trade jobs *2026-06-15* The TNFR App continues to improve with regular updates that keep pricing current and relevant for today’s service calls. The menu-style presentation makes it easy for customers to choose the option that best fits their needs and budget at the time of service. The app is user-friendly, easy to navigate, and designed to help technicians present options with confidence. One of the biggest advantages is the support behind is Tech Support and The New Flat Rate team are always responsive, knowledgeable, and available to assist with any questions. A great tool that keeps getting better and helps create a smoother experience for both contractors and customers. ### 5/5 — Great app and even better technical support. *2025-09-24* Matt (The owner) personally helped me start to finish on a call and gave me crucial feedback to take my service to another level. If you’re wanting to take the next step in becoming an all around better technician these are your people. ### 5/5 — Awesome *2025-08-08* Tnfr has changed my business in turn changed my life. There resources are awesome. Suzanne and Matt are just awesome. ### 5/5 — Great drive great team *2025-08-08* The team at TNFR is committed to the best customer experience given and dives heavily into the training of everyone in their network!!! Highly recommend this team for anyone tryna get to the next level in the home service world ### 5/5 — GREAT APP AND PEOPLE!!! *2025-08-08* Shout out to Matt and Suzanne for a great training! ### 5/5 — Jon a technician *2025-08-08* This is an amazing company designed to keep families together and makes business profitable. Suzanne and Matt are amazing. Great company by far. ### 5/5 — Game changer *2024-10-08* Really changed our ability to provide our customers with the best options possible ## Most praised reviews (2 highest-rated) ### 5/5 — Wow!!! *2024-09-17* The script in the app simplifies how we do our job day to day. From quick access to pricing a job right down to a script that never fails to make a customer comfortable and confident. Great detail went into this program! ### 5/5 — Quality *2024-09-17* This program has allowed me to bring home 30% more income in just two years of use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*