# TNT - Tracking — user reviews > 124 indexed App Store user reviews of TNT by TNT Express Nederland BV, rated 4.57/5 from 2,955 ratings. - Source: https://appshunter.io/ios/app/tnt-tracking/id1064421604/reviews - App overview in markdown: https://appshunter.io/ios/app/tnt-tracking/id1064421604.md - Rating breakdown: 5★ 2,410 · 4★ 225 · 3★ 100 · 2★ 48 · 1★ 172 ## What do users think of TNT? Overall sentiment: negative **Pros** - 🚀 Efficient and easy to use - 👍 Sleek and simple interface - 🚀 Punctual delivery service **Cons** - 🐛 Inaccurate tracking information - 🔍 Lack of real-time delivery updates - ❌ Poor customer service and communication - 🕰️ Unreliable delivery times - 🤖 Unhelpful AI assistant **Commonly reported bugs** - Tracking numbers not recognized - Delivery history not displayed in chronological order - App crashes and errors when trying to access features **Most requested features** - Ability to schedule/reschedule deliveries - More detailed delivery status updates - Live GPS tracking of packages - Notification options for delivery progress ## Newest reviews (20 of 124) ### 3/5 — App Improvement Suggestion *2024-12-19, version 2.8.16* Could not find a thread on the app to include delivery or contact details. ### 3/5 — Obvious bugs *2024-12-11, version 2.8.16* The shipment history is not in chronological date order, looks like alphabetical order ### 1/5 — No window *2024-07-02, version 2.8.16* No time window have to wait in all day ### 1/5 — Ms *2024-06-17, version 2.8.16* 6 days Im waiting delivery. The driver wrote in comment that the recipient wasn’t at home. I’m still waiting him.No one even knocked on the door 😔 ### 1/5 — unreliable! *2024-06-10, version 2.8.16* said that I refused my delivery! while there was no attempt to deliver at all! ### 1/5 — Don’t use *2024-06-01, version 2.8.16* Waited in all day and night. Driver did not arrive to collect parcel. Have tracked on the App which clearly doesn’t work. No communication whatsoever. Just a joke. Glad I am not paying for this appalling service ### 1/5 — Rubbish *2024-05-29, version 2.8.16* No help at all ### 1/5 — Absolute Rubbish *2024-05-29, version 2.8.16* Delivery a week late. Attempted three times they say - never a card left. Cannot do anything without the card number. The assignment number says cannot find it. Then when I finally get through on chat they say it’s held because the address is wrong. Avoid TNT like the plague! ### 1/5 — Très déçue *2024-05-09, version 2.8.16* Je suis toujours en attente de recevoir mon colis que je devais recevoir en dedans de cinq jours ouvrables du Portugal. J’avais payé un extra pour ça! ### 1/5 — Delivery service *2024-04-06, version 2.8.16* Really poor ### 1/5 — Awful, would give 0 stars if I could *2024-04-05, version 2.8.16* App still says my item is in Pembroke. It was delivered yesterday by a man in a plain white van! Absolutely useless ### 1/5 — Non existent tracking *2024-04-04, version 2.8.16* There is little point in TNT providing tracking as their trucks apparently are not fitted with gps hence they just provide a day of delivery sometime before 6pm and do not know where any given delivery is. Even more annoying when you stay in all day waiting until 6pm only to see on the app that time constraint prevented delivery. No idea when it is scheduled for delivery now. ### 1/5 — Can’t deliver a split parcel *2024-03-26, version 2.8.16* Totally bad service, delivered parcel 2of2 to my address and 1of 2 to an address in London and won’t even talk to me about it. Would not trust TNT with anything. ### 1/5 — Outdated app & poor non informative service *2024-02-28, version 2.8.15* Received email stating arrival for today 28 February, waited until in all day l, checked on the app that stated delivery 6 March by 6pm, this service is unacceptable, DPD service is far better and provides a delivery window. ### 1/5 — Borgense to Calvia *2024-02-28, version 2.8.15* Asked and paid for Monday delivery, and I’m still waiting on Wednesday !! ### 1/5 — Delivery history *2024-02-16, version 2.8.15* Laptop show full details and this iphone does not show all details. ### 1/5 — Why any stars at all? *2023-12-27, version 2.8.15* Well I gave it 2 stars originally because it allowed me to see just how bad this company is. Express letter posted Switzerland on 12th December. Delivery is still “pending”. It wasn’t to Australia or Patagonia but to the UK. Google Maps tells me it would have taken 11 days to walk the letter there and deliver by hand. It has taken 12 days and no delivery as yet. Is this some sick joke? Do they understand the word Express? IF THE POST OR SHIPPER USES THIS COMPANY FIND ANOTHER DELIVERER. UPDATE: they have found the letter - sent to Australia - “mis-routed”. SO WHY DOES THE APP FOR 10 DAYS TELL ME IT IS IN THE UK? SEEMS THE APP IS NO MORE THAN A SCAM. ### 1/5 — As useless as the company, about time they managed to get to the level of DPD or even EVRI *2023-12-15, version 2.8.15* It does tell you they have your parcel but nothing more useful than that and you can get that info from the text they send or the link online. Don’t bother installing! ### 2/5 — Impossible to contact *2023-11-25, version 2.8.15* Impossible to contact ### 1/5 — Shame they can’t deliver on time *2023-11-10, version 2.8.15* Wasted a day at home waiting for the delivery. Still showing as due by 18:00 today but found out via the chat it won’t be here until Monday. Thanks for nothing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely worst delivery service ever. *2025-02-04, version 2.8.16* No phone call/txt/email about the delivery. ### 1/5 — Poor track and trace *2025-02-03, version 2.8.16* For a customer using the app waiting on a delivery, the track and trace is unhelpful. Yes I know it’s out for delivery but where am I in the queue? Will I be notified of a window smaller than the whole day? The only information available is that it should be delivered by 6pm. Useless. ### 1/5 — No communication from tnt *2025-01-20, version 2.8.16* I am trying to find my shipment and tnt are doing NOTHING TO HELP, I cannot speak to a person. Dreadful customer service just awful ### 1/5 — ? *2025-01-03, version 2.8.16* Need to get in touch to reschedule and impossible and left no options to do so , and impossible to talk to someone ### 1/5 — Useless *2024-12-06, version 2.8.16* Tells you nothing about the delivery. Deliver between 8-6pm and all it says is delivering - at no time does it give you a reduced window ### 1/5 — Terrible service *2024-11-27, version 2.8.16* As if it couldn’t get any worse, it did. They never contacted us for anything. Initially told at the time of purchase our product would be out in 10 days and we never got any messages. We had to reach out again in ten days to be told they had no delivery status. Once we set it in place to come on a specific date because we would be out of town, they delivered it a day early which we were not there for. I only found out because o had not gotten any updates once again. Just to be told they would deliver it tomorrow and they stated they couldn’t call me about the delivery if there were any issues because they drivers don’t have phone. What a cheap company not to provide their workers with adequate tools. They told me just look on the website for updates. I hope to never deal with them again after I receive my product. I now have to download this stupid app to try and have better access to my delivery. Terrible service. ### 1/5 — Delivery *2024-11-22, version 2.8.16* Trying to get this parcel delivered. System says delivery was attempted but wasn’t no way of getting in touch. No messages left . Only AI to respond. Need to improve tracking and communication. ### 1/5 — Useless customer service and website *2024-10-24, version 2.8.16* The AI attendant sent me round in a loop and the website does not allow me to reset the delivery date. We were originally told the 4 boxes would reach us this week but it is set now according to your tracker to arrive by next Tuesday 29 October at 18.00. Your website doesn’t allow us to choose an appropriate re delivery date. We have tried to get this done by ringing the customer service but the virtual assistant just sent us back to the website saying she couldn’t help. Good luck with your takeover by FedEx. I hope they can straighten you out. DHL is by far superior in its customer service and should be used as an examplar. ### 1/5 — Steve Sugden *2024-09-25, version 2.8.16* According to the schedule I opened my delivery was made to Ireland from Poland being as the parcel was picked up from Luton and should have arrived in Merseyside I am now quite alarmed!!!! ### 1/5 — Who is the customer here? *2024-08-27, version 2.8.16* Item already in Deesside Depot on Saturday 24th but not scheduled for delivery until Tuesday 27th. Attempted several times to arrange collection on Sat morning but only alternatives offered were Wed 28th or Thursday 28th! Infuriating!…what sort of a service is this in this day and age. Is it run by Royal Mail? ## Most praised reviews (10 highest-rated) ### 5/5 — Efficient and easy *2022-12-27* I am just an Owners Rep and Gaurd at And international-based company in Conroe, Texas. I receive packages for the men who work here. And this is the most efficient tracking system I have ever used. The United States shipping and logistics could do better. ### 5/5 — Thanks guys *2019-06-12, version 2.8* A very good services. ### 5/5 — Nyia *2018-11-16* gives great status & gives good information ! ### 5/5 — Perfect *2018-10-16* Really clear, not too many things but just what we need. Good looking app easy to use, Deserves 5 stars. ### 5/5 — Saedjamaan *2018-10-04, version 2.5.2* As so far excellent ### 5/5 — Good *2018-08-26, version 2.5.2* Very good company ### 5/5 — Excellent service *2018-07-26* I’m delighted that we have reason to use TNT again after an enforced break. I needed to update our contract and I spoke with Aaron in customer services. Not only did he help us ship a consignment on our customer account (as they requested), he completed and sent the documents to me by email, sorted out a small alteration and arranged the updating of our account. In one call! Definitely looking forward to using TNT again... 5 stars! Michael, Cambrai Covers ### 5/5 — 👍 *2018-03-26, version 2.4.1* Very punctuate ### 5/5 — Great *2017-02-10, version 1.6.6* Its a great one i like it ### 5/5 — TNT u change the life so easier *2017-02-09, version 1.6.5* Best app and best aerobics with lowest price ranges. I love TNT coz it make life easier and far more advanced to send our stuffs round the clock with amazingly fast delivery services. TNT Thanks for coming in the people's life to make and share happiness --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*