# Tocaya Organica — user reviews > 72 indexed App Store user reviews of Tocaya Organica by Tocaya Organica LLC, rated 4.80/5 from 7,765 ratings. - Source: https://appshunter.io/ios/app/tocaya-organica/id1192424606/reviews - App overview in markdown: https://appshunter.io/ios/app/tocaya-organica/id1192424606.md - Rating breakdown: 5★ 7,150 · 4★ 311 · 3★ 99 · 2★ 46 · 1★ 159 ## What do users think of Tocaya Organica? Overall sentiment: mixed **Pros** - 👍 Great service and food - 🚀 Efficient ordering process - 🌟 Delicious and fresh food - 💚 Abundance of vegan options **Cons** - 🐛 Buggy and unstable app - 🔍 Confusing and cumbersome user interface - 🔄 Issues with order history and reordering - 🤑 Problems with rewards and discounts **Commonly reported bugs** - App crashes when trying to reorder - Unable to add credit card or update payment info - Incorrect menu options or unavailable items - Location-based issues and errors **Most requested features** - Add ability to customize orders - Improve app stability and reliability - Provide better integration with rewards program - Offer more healthy and non-fried menu options ## Newest reviews (11 of 72) ### 3/5 — Promos aren’t working *2024-10-09, version 34.2.11* This app doesn’t work well for me. ### 3/5 — Food is great. App can be very clumsy. *2024-04-05* Sometimes this app makes me start over with an order simply because I change from delivery to pick up or vice versa. Very cumbersome. Other times it won’t take the order and I have to figure out what the issue is. Should be more straightforward. ### 3/5 — LOUD *2024-01-17, version 16.3.0* Food is good but music inside is TOO loud! Fine sound level outside if you’re dressed for weather ### 4/5 — Again!? *2023-09-15* Why does every other update ruin something in the app…? More specifically, and most often — re-ordering from history. After going through the rigmarole to order (menu/order history/previous/order ####/order again/reorder and update location…) — it just returns a “your cart is empty.” 🤦🏻‍♂️ Instead of just rushing to fix something else, why not test the app and its functionality, first. **Developer response:** Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Tocaya@thanx.com? ### 3/5 — Unstable *2023-08-17, version 15.1.1* This ap is unstable or just doesn’t work. It took multiple times to get my credit card entered. It would let me schedule ahead for the next day. ### 4/5 — good but can improve *2023-05-08, version 12.0.1* enjoy the aesthetic of the app however it can be slow and too overbearing at times. i don’t like how often there are notifications to add your card details. would want a faster cleaner and less distraction filled interface. ### 3/5 — App is too restrictive *2022-10-29* They keep making changes to their menu that are less healthy. They deleted their shrimp taco and substituted with deep fried fish and deep-fried mushrooms, tacos, and other similarly lame unhealthy options. There’s no longer brown rice and they should allow us to build our own bowls and wraps/burritos... Bring back more fish and seafood options that are not deep fried?! **Developer response:** Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Tocaya@thanx.com? ### 2/5 — Food is good, but the app is crap. *2022-10-18, version 9.0.7* Trying to simply re-do a “previous“ order, and simplify the process — fails every time. Fully updated, but a waste of time. Next time I feel like ordering for four people, I might bother. In the meantime, it’s just easier to eat somewhere else. **Developer response:** Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Tocaya@thanx.com? ### 4/5 — I wish sides of roasted cauliflower and Brussel sprouts were still available *2022-07-01, version 9.0.7* I hope they are added back to the menu. Thank you ### 4/5 — List of Ingredients *2022-06-07, version 9.0.7* Some can’t see for GF contain or limit word only apps problem ### 3/5 — Doesn’t Apply Taco Tuesday Discount *2022-03-01* I love the app and reward program but find it annoying that the price of tacos doesn’t change to $2 each on Tuesdays— meaning, I have to go to the store to place an order, making this app completely useless on the days I go to Tocaya the most. Hopefully an update will fix that! ## Most critical reviews (10 lowest-rated) ### 1/5 — OLOs don’t work *2026-08-25* App was working fine, but now order history doesn’t show, points weren’t tracked on, and OLO stopped working so I have to call in or place in person. Tried uninstalling, changing the card on file, checked permissions and turning phone off. Reached out to support and let the restaurant know. Support never replied and no one at the store level knows how to fix. Had the same issue at Urbane Cafe recently too - same exact glitch. Since I didn’t hear from support, leaving this review in hopes someone will fix. Thank you! ### 1/5 — Please fix the “order again” error *2023-10-07* Super frustrating that for over a month this app has not been working when you go to order history and choose “reorder.” It just prompts you with an “update location” pop up and then clears your cart. I haven’t ordered on the go from here since the update so this is loosing tocaya money at this point. **Developer response:** Thank you for reaching out and providing this feedback! We sincerely apologize for any inconvenience you have experienced when trying to place an online order. Can you please reach out to us correctly at: tocaya@thanx.com We would love to help resolve this issue! Thank you and have a great day! ### 1/5 — Terrible *2023-08-15, version 15.1.1* Awful app not user friendly at all. Incredibly cumbersome ### 1/5 — Had reward but could not use *2023-05-24* Had a birthday reward to use from Tocaya and ordered it from the app to then lose my reward. This is the 2nd time I’ve gotten an email for a earned free reward and then when I order it in the app and try to redeem it. The app says I cannot use the reward and then it goes away, like it never existed. Since this happened twice, i have no interest in using the app in the future. Why get a reward and then lose all the progress because of a faulty application. Also tried to use a $10 off reward and redeemed it at the store, to then find out that they wouldn’t accept the reward and take money off my total. They said it would be credited back to my bank account. Which was definitely not the case. These rewards don’t exist, or tocaya doesn’t want me to get free rewards when I’ve spent $$$ hundred of dollars. Why not just go to del taco or chipotle who have better apps and have no issues. **Developer response:** Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at tocaya@thanx.com. ### 1/5 — Great food, terrible app *2023-02-07, version 11.0.5* The food’s great but the ordering experience on the app is dreadful and maddening. ### 1/5 — Almost choked on a bone *2022-11-12, version 9.0.7* I just ordered a Fajita Del Rey chicken bowl and almost choked on I believe to be a chicken bone! Not good at all, way to ruin my night… ### 1/5 — Terrible app, excellent food *2022-10-13, version 9.0.7* This app is enormously frustrating! It continually forces me to create a new account. It refuses to acknowledge that there is a restaurant right next-door to where I am. ### 1/5 — NOT user friends app!!! So annoying!!! *2022-09-18, version 9.0.7* NOT user friends app!!! So annoying!!! ### 1/5 — Took my points *2022-05-07, version 9.0.7* Restarted my point rewards nobody told these bums to do so ### 1/5 — Worst app ever *2022-02-25, version 9.0.7* You can’t login and you have to wait to get an email Then you have to “reorder” to update the location of the restaurant If your card expires you can’t update it. You have to delete it. But then when you try to add it again it says it’s already there. Total morons built this app. Horrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick & easy *2026-08-19, version 57.0.0* Super love the food and the vegan option ### 5/5 — Best Service. Nicest Staff *2026-01-28, version 47.12.2* The best and friendliest service at any location from Playa Vista to Century City. ### 5/5 — Great service & great food! *2024-09-06* Gabriella with the amazing customer service at the downtown LA location! Also the ambiance is extraordinary. Recommend to anyone looking for a healthy mexican food ### 5/5 — I eat there often *2024-08-29, version 32.14.5* Food is great. Many choices. Nice environment at Toluca Lake, California ### 5/5 — Incredible app *2024-08-05, version 32.1.0* The rewards program is the best of the best ### 5/5 — Great, fresh made food *2023-07-26* You can tell they make the food fresh to order because it takes a bit longer to get it. It’s so worth the wait. The wait staff are really friendly here especially Alex. I come here at least once a week. I usually order on the app and it tells me when it’s ready. They always package very nicely. If you want to eat inside it does have a nice ambiance although the music might be a bit loud for some people. I will bring my AirPods if I plan to stay. ### 5/5 — Huge bug *2023-07-13* When ordering a breakfast burrito, it forces you to select egg type, and the only option is “no eggs”. Can’t even order a breakfast burrito because of this ### 5/5 — App is not working properly *2022-10-21* Love Tocaya and used to love the app. It hasn’t been working properly for at least a month. I can no longer order food with the app. All of the choices and options are not available. Please fix this!!! ### 5/5 — Joyous Eating Experience *2022-03-13* The food here is absolutely astounding. I especially enjoy the abundance of vegan options offered. This is one of the best Mexican restaurants I have ever eaten at. If anyone has not been here yet, then they should definitely come. ### 5/5 — Minor issue *2022-02-11* I wish you were allowed to edit ingredients --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*