# TOGO'S Sandwiches — user reviews > 132 indexed App Store user reviews of TOGO'S Sandwiches by TOGO'S Sandwiches, rated 4.70/5 from 2,098 ratings. - Source: https://appshunter.io/ios/app/togos-sandwiches/id952788593/reviews - App overview in markdown: https://appshunter.io/ios/app/togos-sandwiches/id952788593.md - Rating breakdown: 5★ 1,836 · 4★ 148 · 3★ 29 · 2★ 21 · 1★ 64 ## What do users think of TOGO'S Sandwiches? Overall sentiment: neutral **Pros** - 🚀 Convenient app for ordering - 👍 Easy to navigate - 🚀 Fast pickup - 👍 Friendly staff at some locations - 🚀 Efficient ordering process **Cons** - 🐛 App issues and bugs - 🤔 Limited customization options - 😕 Order accuracy problems - 🤨 Automatic tip added without consent - 🤔 Inconsistent customer service **Commonly reported bugs** - App crashes and freezes - Login and password reset issues - Incorrect orders and missing items - Delivery and pickup problems - Rewards program syncing issues **Most requested features** - Allow customization of sandwiches - Integrate with mobile payment options - Improve order tracking and status updates - Provide better communication on order issues - Streamline the ordering process ## Newest reviews (12 of 132) ### 2/5 — App difficult *2026-08-23, version 29* Could not access gift card balance. But inside store was very good help ### 2/5 — Love the sandwiches, hate the app *2026-07-15, version 28.0* I’ve been enjoying Togo’s products for over 30 years. Product quality is consistently good. The latest app update is horrible. It’s buggy, it constantly badgers me to allow location tracking even though I already declined that, and it reloads frequently during the ordering process causing the user to lose information and have to start over. Such a pain! Hire a better app developer!! ### 4/5 — Togo’s *2026-06-23, version 28.0* Don’t like that you change the program to earn rewards ### 5/5 — Listen to customers *2026-05-29, version 28.0* I recently ordered a hot turkey cranberry sandwich. When I got home, it was cold like it just came out of the refrigerator. Please listen to customers and use active listening skills. ### 5/5 — Love our local Togo’s *2026-05-25, version 28.0* We love our local Togo’s. The gentleman working today is so polite and friendly. Great customer service! ### 5/5 — Togos *2026-05-24, version 28.0* Very Easy To Use App ### 5/5 — Great Service/Sandwich *2026-05-20, version 28.0* Great customer service, great sandwich! Store was fairly clean, floors and chairs needed to be cleaned. But overall a great experience! ### 5/5 — Pretzel Rami *2026-05-14, version 27* I love this sandwich. Please bring at back soon! ### 2/5 — Updated app *2026-05-08, version 27* Had to update my app, lost all my points ### 5/5 — Love my Togos Folsom *2026-05-06, version 27* Customer service always friendly and top rate! ### 5/5 — Taste of Heaven!!! *2026-05-02, version 27* Awesome service and great food!!! Coming back tomorrow!!! ### 2/5 — Why remove customization? *2026-05-02, version 27* Using the over-publicized new version (May 2026) of app. Who in their right mind took out the toggles to remove/include sandwich toppings? Making it less usable won’t win over customers ## Most critical reviews (10 lowest-rated) ### 1/5 — Birthday mandatory? *2026-08-17, version 29* Gross misuse of data to require a birthday to use your app. Contact your loyalty software provider and make this optional. Makes me wonder about whether you’re actually CCPA compliant. Maybe I’ll submit a right to forget request and see ### 1/5 — Broken App *2026-07-11, version 28.0* When you update it takes you to this page that says you have to migrate. So you say ok and you go to a page where it asks for infi that you have provided before but have to do again now. Once you enter the info, the submit bottom doesn’t work. Just sits there. It’s bad that they force customers to do their data migration for them. Seems a shoddy design. But then they built a non functional app. Wonder if the other sandwich places care about their customers as little as Togo’s does? ### 1/5 — All points lost *2026-06-09, version 28.0* I’ve tried to log into the app. It says my password is wrong. I ask to reset. I get a message account was found and check email. I never get the email. I’ve tried 5 different day. So 5 different times it didn’t work so I went to the competition for dinner. ### 1/5 — Bad app Bad rewards *2026-06-02, version 28.0* Terrible rewards program the old 10 dollars off was way better. The codes for app do not work. Plus truly terrible deals anyway. 5 dollars off is great for the company but not for me. ### 1/5 — Keeps losing everything *2026-05-26, version 28.0* Every few weeks this app loses all my previous orders, all my favorites, and my address. I know I’m logged in because it addresses me by name, but everything else is just gone. ### 1/5 — Lost Points *2026-05-12, version 27* Don’t know what happened with Togo’s some kind of a under new management thing happened and unfortunately, our points have disappeared and my wife can’t even log into her account or make a new one ### 1/5 — Massive regression *2026-05-10, version 27* The new app is absolutely awful. Super poorly performing, and bewilderingly unintuitive to use. The old app was 10x better! :( ### 1/5 — Togos app *2026-05-09, version 27* Togos needs to fix the app I can’t seem to get in since the new update ### 1/5 — New App prevents login! *2026-04-30, version 27* I tried to save my points in the new app, but it told me the email address for my account is already taken! Of course it was! I have an existing account! That’s why I want to save my points! Do I have to create a new account with a different email address? Neither the app or the Togo’s website is helpful. Thanks Togo’s for marketing a new and improved app that doesn’t work. ### 1/5 — Terrible *2026-04-18, version 25.12.0* This app is trash, do better! ## Most praised reviews (10 highest-rated) ### 5/5 — Au Ju Dipping Broth *2026-07-31, version 28.0* Did Togo’s get rid of their dipping au ju for the hot roast beef sandwich? We ordered a hot roast beef but we did not get any dipping sauce. ### 5/5 — Deals and more deals! *2026-07-30, version 28.0* I love thatTogo’s have deals 1 time a week and the sandwiches I love! ### 5/5 — THEN DIE was here! *2026-07-25, version 28.0* yummmm ### 5/5 — Love it! *2026-07-24, version 28.0* Best sandies always! ### 5/5 — Togo’s *2026-07-17, version 28.0* Very friendly! ### 5/5 — How amazing your employees are *2026-07-13, version 28.0* This is the best store ever there sandwiches are great. The service is absolutely wonderful and I am just very blessed to be a customer here. ### 5/5 — 50-Year Fan! *2026-07-07, version 28.0* Just ordered yet another sandwich and wrap and remembering ordering my first Togos in 1976 — a large The Italian sandwich. Same great place it was back then. Where else can you go and have the owner make you a sandwich and she even remembers our favorite orders with all the changes. Rhonda in El Dorado Hills is the best. God bless GREAT service and ownership. BRAVO! ### 5/5 — Excellent Customer Service *2026-06-03, version 28.0* I really enjoy coming to Togo in Pinole, Ca. Amer is absolutely thr best when it comes to customer service. He is truly dedicated to making the customer experience exciting and rewarding. ### 5/5 — Jesse is great *2026-06-02, version 28.0* Jesse is very friendly, helpful and makes good and fast sandwiches! Thank you! ### 5/5 — Love this place *2026-05-31, version 28.0* Good service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*