# Token Transit — Public Transit Passes

> Mobile app for purchasing and activating public transit passes. (iPhone/iPad app by Token Transit, Inc..)

- Source: https://appshunter.io/ios/app/token-transit/id1163625818 (this page in markdown: same URL + `.md`)
- Developer: [Token Transit, Inc.](https://appshunter.io/developer/1163625817)
- Category: Travel
- Price: Free
- Rating: 3.30/5 from 424 App Store ratings · 139 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 20 MB
- Languages: American English, European Spanish
- Released: 2016-12-10
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/token-transit/id1163625818/reviews.md

## What is Token Transit?

1. Purchase - Select your preferred fare type in the Token Transit app.
2. Activate - Your phone holds all your tickets. When you are ready to ride, tap your ticket to activate. 
3. Ride - As you board the vehicle, show the driver your digital ticket or scan it on the validator.

Download and start riding today!

Live in over 200 cities across North America including:

- NFTA Metro, Buffalo, NY
- RTA, New Orleans, LA
- Miami Dade Transit, Miami, FL
- CTtransit, Hartford, New Haven & Stamford, CT
- JTA, Jacksonville, FL
- Metro Transit, Minneapolis/St. Paul, MN
- DDOT, Detroit, MI
- Omnitrans, San Bernardino, CA
- Roam Transit, Banff, AB
- RTC, Reno, NV
- TARC, Louisville, KY

See the full list of available transit agencies here: https://tokentransit.com/agency

## Key features

- Purchase transit fares
- Activate digital tickets
- Store tickets on phone
- Supports over 200 cities
- Tap to activate

## Chart rankings

- #145 in Top Free · Travel (US App Store)

## What do users think of Token Transit?

Overall sentiment: neutral

**Pros**

- 🚀 Convenient and easy to use
- 👍 Great customer service
- 💡 Eliminates need for cash/change
- 🚀 Fast and efficient

**Cons**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable app performance
- 🐛 Disappearing purchased passes
- 🔒 Privacy concerns with phone number requirement

**Commonly reported bugs**

- Account suspension issues
- Inability to transfer passes to new devices
- Activation/expiration date problems
- Repeated login/logout issues

**Most requested features**

- Offline pass support
- Apple Watch compatibility
- More pass/ticket options
- Improved sync between devices

## Recent user reviews (10 of 139)

All indexed reviews: https://appshunter.io/ios/app/token-transit/id1163625818/reviews.md

### 1/5 — FRAUDULENT & DANGEROUS - STOLE MY MONEY

*2026-04-25*

Do not trust this app. I purchased a 30-day pass, and after a simple device reset and login, the app completely deleted my active pass and history. Even with a bank receipt and proof of purchase, their support (specifically "Alex") has ghosted me for over a week.

This isn't just a technical glitch; it's a safety liability. I am currently recovering from a C0-C1 spinal fracture, and because this app failed, I am being forced into hostile confrontations with bus drivers who think I'm fare-evading. Token Transit is aware of my injury and the liability, yet they refuse to restore my service or even respond to emails.

They take your money instantly but offer zero support when their software fails. If you rely on public transit for your safety and livelihood, stay away from this garbage app. Total scam.

### 1/5 — Scammed

*2026-04-21, version 4.7.4*

Deleted the app for like 30 minutes while a pass was active and now I can’t access it. No live customer service so now I have to pay extra money out of pocket to get to the food stamps office while I’m already broke. Unbelievable.

### 1/5 — I was lied to by customer service

*2026-04-02, version 4.7.4*

I hate this app. When I try to use a specific card for bus fare it just declines regardless if there is money on the card or not. I tried to contact customer support and sadly their response sounded like AI and their suggestions to troubleshoot the card was no help at all. On the email I received, they stated that they accept all cards as well as google pay, Apple Pay, as well as various other cards. This is a boldface lie because my card declines every time I try to use it on the app. I called my bank and they said it should be fine to purchase online or through apps. But nope. I continue to get declined. And they have no live agents helping you for your inquiries. You can send an email but they don’t have a direct line where you can talk to someone directly and get your issue resolved in a timely manner. This is unacceptable for a company that covers so many transit systems. Unacceptable. I hate to be a Karen but his is ridiculous. And when I called my local transit system, they said that it is out of their hands and there is nothing they can do. Why use a company that barely responds as it is. As a company, do better. Be reliable. Because whatever is going on at the moment, I wouldn’t recommend dealing with this company on my worst enemy. Token transit you get an F for horrible customer service and continuing to decline my card for no damn reason when I have plenty of funds on the card.

### 1/5 — Deleting passes

*2026-03-20, version 4.7.4*

It deleted two of my passes after activating them & still no response from their team, very disappointing.

### 1/5 — Why did I just get charged for???

*2026-03-07, version 4.7.3*

I’m visiting from out of town and trying to catch the bus to get to my hotel and the website sent me to this link to download the app so I could get a bus fare. All of a sudden my Apple Pay shows that a 21.59 charge just came through my bank acct. then the app asks me to select the fare I want (which is a $2 day pass half fare since I’m a veteran) what did I just get charge for???

### 1/5 — Highway robbery

*2026-02-18*

These prices are practically a robbery? $3.50 per ride for a service that barely runs to get you anywhere conveniently? And barely covers even the downtown? NYC arguably has 10x coverage charges under$3. This is highway robbery from people who can’t afford have cars!

City officials - stop outsourcing to these greedy companies and put some effort into building a system that doesn’t conduct online robberies. Aka - do your jobs and stop delegating to inept people and passing on those costs to your constituents.

### 1/5 — Apple Pay pops up

*2026-02-12, version 4.7.3*

Holding the phone near the reader triggers the NFC chip, so Apple Pay pops up and blocks the QR code. Most annoying!Check the Pittsburgh transport app where they disable the Apple Pay trigger while inside the app

### 4/5 — Contactless would be better

*2026-01-16, version 4.7.3*

The app itself is fine, works well but contactless would be nice

### 2/5 — Disappearing

*2026-01-03, version 4.7.3*

Purchases be disappearing. I counted 3 last night and this morning on my way to work, I tried to use it.  It said error and disappeared.  This is not the first time this has happened either or the third.  More than 4 times.  This is ridiculous.

### 1/5 — Does not work on new iPad

*2025-12-20, version 4.7.3*

This app does not work well on my new iPad.  I can’t do anything on it.

## Frequently asked questions about Token Transit

### What does the Token Transit app do?

The Token Transit app allows you to purchase and activate digital transit passes directly from your smartphone. Your phone then serves as your ticket, which you can show or scan when boarding public transportation.

### How do I use the digital tickets?

Once you have purchased and activated your ticket within the app, you can simply show the digital ticket to the driver or scan it on the validator as you board the vehicle.

### Is Token Transit free to use?

The Token Transit app itself is free to download and use. The cost associated with using the app is for the purchase of the transit fares themselves, which vary by transit agency and fare type.

### Which cities does Token Transit support?

Token Transit is available in over 200 cities across North America. This includes major transit agencies in cities like Buffalo, New Orleans, Miami, and Minneapolis/St. Paul, among many others. A full list is available on their website.

### What are the benefits of using Token Transit?

Using Token Transit offers convenience by allowing you to purchase and store all your transit tickets on your phone, eliminating the need for physical tickets. It streamlines the boarding process by enabling quick activation and display of your digital pass.

## Version history (last 5 releases)

### 4.7.6 — 2026-07-15

Snazzier app deep links are now supported. This will make it easier to purchase a pass by scanning a QR code when you're in line to board the bus at state fairs and other large events!

### 4.7.5 — 2026-04-24

Accessibility improvements:

- Updated color scheme for higher text contrast
- Added landscape mode
- Fixed some text resizing when using dynamic font size

### 4.7.4 — 2026-03-13

Bug fixes and product improvements including improved handling of suppression of NFC when displaying QR tickets.

### 4.7.3 — 2025-10-07

Updates and bug fixes including improved support for iOS 26 and payment options in App Clips.

### 4.7.2 — 2025-07-31

Bug fixes and updates including improved phone number validation.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*