# Token Transit — user reviews > 139 indexed App Store user reviews of Token Transit by Token Transit, Inc., rated 3.30/5 from 424 ratings. - Source: https://appshunter.io/ios/app/token-transit/id1163625818/reviews - App overview in markdown: https://appshunter.io/ios/app/token-transit/id1163625818.md - Rating breakdown: 5★ 175 · 4★ 48 · 3★ 45 · 2★ 30 · 1★ 126 ## What do users think of Token Transit? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Great customer service - 💡 Eliminates need for cash/change - 🚀 Fast and efficient **Cons** - 🐛 Frequent crashes and errors - 🐛 Unreliable app performance - 🐛 Disappearing purchased passes - 🔒 Privacy concerns with phone number requirement **Commonly reported bugs** - Account suspension issues - Inability to transfer passes to new devices - Activation/expiration date problems - Repeated login/logout issues **Most requested features** - Offline pass support - Apple Watch compatibility - More pass/ticket options - Improved sync between devices ## Newest reviews (17 of 139) ### 4/5 — Contactless would be better *2026-01-16, version 4.7.3* The app itself is fine, works well but contactless would be nice ### 2/5 — Disappearing *2026-01-03, version 4.7.3* Purchases be disappearing. I counted 3 last night and this morning on my way to work, I tried to use it. It said error and disappeared. This is not the first time this has happened either or the third. More than 4 times. This is ridiculous. ### 1/5 — Scam *2025-09-17, version 4.7.2* This app is a scam I got an annual pass thats supposed to last a year August 20th 2025 but it says it expires September 19th 2025. When I contacted support they told me it’s nothing they can do about it because supposedly the annual pass that I got August 20th 2025 was activated September 2024 that’s why it expires September 2025 even though I bought the pass August 2025 and activated the pass the same day I bought it. ### 1/5 — Youll find out *2025-09-17, version 4.7.2* How this app is ğãý ### 3/5 — Keeps switching *2025-09-08, version 4.7.2* Was cool at first now I can’t buy discounted rides for myself or my kids ### 1/5 — The card was better *2025-08-14, version 4.7.2* Why make this an app? What happens when your phone dies? What if someone doesn’t have a smart phone? What an Utter waste of money ### 1/5 — Won’t send a verification code *2025-08-09* I’m trying to sign in to but tickets for a bus but it won’t send me a verification code ### 1/5 — Terrible *2025-08-05, version 4.7.2* The app does not work and is a waste of my time. I downloaded it and it says it will send me a code via text to continue the registration process. I never got a text even though I kept pushing resend. Is this a fraudulent id stealing scheme???? ### 1/5 — Privacy concerns *2025-08-01* I receive too many scam calls. Why this 3rd party business needs my phone number and other personal info to ride a bus? If I buy the tix at the bus stop I can preserve my privacy and keep my phone number out of data brokers. ### 1/5 — Horrible customer service *2025-07-29, version 4.7.1* Customer service has not responded when I tried to request a refund for a 31 day pass because it wasn’t scanning! ### 4/5 — Token Transit App *2025-07-18, version 4.7.1* Your app should allow for off-line capabilities; to being able to scan stored passes purchased to ride public transportation. ### 1/5 — Waited to long to get a code *2025-07-01, version 4.7.1* Was recommended this app as an alternative to just paying the bus fee in person. The issue began with opening the app and having to put your phone number in only to wait ten whole minutes for the code before giving up. I assumed it was the phone or Wi-Fi, had to try different devices only to run into the same problem. ### 2/5 — What’s wrong with this app *2025-06-12, version 4.7.1* Good only when it wants to work having trouble logging out of nowhere was just using the thing yesterday ### 1/5 — Absolutely Garbage *2025-06-12, version 4.7.1* It used to work fine. Now it won’t even let me log in. It’s literally unusable.. ### 1/5 — No tech support *2025-06-12, version 4.7.1* the app shows unknown error and not working. ### 2/5 — App *2025-06-12, version 4.7.1* The app is glitching right now and I have to buy a ticket right now ### 1/5 — Will not buy another pass *2025-06-11, version 4.7.1* I will not be purchasing another pass from them they withdrew another amount from my account which put me in the negative I paid for a pass on June 7th and it was posted to my account on June 10th and now out of no where on today June 11th at 2:44 am they took another payment and put me in the negatives on my account why repost it to put me in the negatives for what ## Most critical reviews (10 lowest-rated) ### 1/5 — FRAUDULENT & DANGEROUS - STOLE MY MONEY *2026-04-25* Do not trust this app. I purchased a 30-day pass, and after a simple device reset and login, the app completely deleted my active pass and history. Even with a bank receipt and proof of purchase, their support (specifically "Alex") has ghosted me for over a week. This isn't just a technical glitch; it's a safety liability. I am currently recovering from a C0-C1 spinal fracture, and because this app failed, I am being forced into hostile confrontations with bus drivers who think I'm fare-evading. Token Transit is aware of my injury and the liability, yet they refuse to restore my service or even respond to emails. They take your money instantly but offer zero support when their software fails. If you rely on public transit for your safety and livelihood, stay away from this garbage app. Total scam. ### 1/5 — Scammed *2026-04-21, version 4.7.4* Deleted the app for like 30 minutes while a pass was active and now I can’t access it. No live customer service so now I have to pay extra money out of pocket to get to the food stamps office while I’m already broke. Unbelievable. ### 1/5 — I was lied to by customer service *2026-04-02, version 4.7.4* I hate this app. When I try to use a specific card for bus fare it just declines regardless if there is money on the card or not. I tried to contact customer support and sadly their response sounded like AI and their suggestions to troubleshoot the card was no help at all. On the email I received, they stated that they accept all cards as well as google pay, Apple Pay, as well as various other cards. This is a boldface lie because my card declines every time I try to use it on the app. I called my bank and they said it should be fine to purchase online or through apps. But nope. I continue to get declined. And they have no live agents helping you for your inquiries. You can send an email but they don’t have a direct line where you can talk to someone directly and get your issue resolved in a timely manner. This is unacceptable for a company that covers so many transit systems. Unacceptable. I hate to be a Karen but his is ridiculous. And when I called my local transit system, they said that it is out of their hands and there is nothing they can do. Why use a company that barely responds as it is. As a company, do better. Be reliable. Because whatever is going on at the moment, I wouldn’t recommend dealing with this company on my worst enemy. Token transit you get an F for horrible customer service and continuing to decline my card for no damn reason when I have plenty of funds on the card. ### 1/5 — Deleting passes *2026-03-20, version 4.7.4* It deleted two of my passes after activating them & still no response from their team, very disappointing. ### 1/5 — Why did I just get charged for??? *2026-03-07, version 4.7.3* I’m visiting from out of town and trying to catch the bus to get to my hotel and the website sent me to this link to download the app so I could get a bus fare. All of a sudden my Apple Pay shows that a 21.59 charge just came through my bank acct. then the app asks me to select the fare I want (which is a $2 day pass half fare since I’m a veteran) what did I just get charge for??? ### 1/5 — Highway robbery *2026-02-18* These prices are practically a robbery? $3.50 per ride for a service that barely runs to get you anywhere conveniently? And barely covers even the downtown? NYC arguably has 10x coverage charges under$3. This is highway robbery from people who can’t afford have cars! City officials - stop outsourcing to these greedy companies and put some effort into building a system that doesn’t conduct online robberies. Aka - do your jobs and stop delegating to inept people and passing on those costs to your constituents. ### 1/5 — Apple Pay pops up *2026-02-12, version 4.7.3* Holding the phone near the reader triggers the NFC chip, so Apple Pay pops up and blocks the QR code. Most annoying!Check the Pittsburgh transport app where they disable the Apple Pay trigger while inside the app ### 1/5 — Does not work on new iPad *2025-12-20, version 4.7.3* This app does not work well on my new iPad. I can’t do anything on it. ### 1/5 — App Clip to App bug *2025-10-21* I used the App Clip to activate my pass this morning, and thought it would be a good idea to download the actual app because it annoys me to have to go to the app library to open it multiple times a day instead of it being on my home screen. The app recognized my account automatically but I went to check my active pass and it popped up an error dialog that says "Error: Pass already active on another device". It is most definitely not active on another device. I just activated it on this device, with the App Clip. Then I downloaded the app and it thinks I'm on a different device. Yikes. I'm hoping customer service can resolve this before I have to use my pass again later today to go home from work. ### 1/5 — Tickets *2025-10-08* I can’t send tickets to my daughters to use it ## Most praised reviews (10 highest-rated) ### 5/5 — 5 stars *2025-10-15, version 4.7.3* It’s a good app for work but it has a lot of stops to get to the right app ### 5/5 — Excellent and seemless *2025-09-03, version 4.7.2* Was able to download app, add payment card, and buy ticket all while powerwalking to my bus stop. This is precisely what you want in an app! Yes!! 🙏💪 ### 5/5 — Best app and customer service *2025-08-09, version 4.7.2* I know that some of you out there doesn’t like the app but they sure do have the best customer service ### 5/5 — Easy and quick *2025-05-28, version 4.7.1* Purchasing a ticket is easy, just familiarize yourself with your area so that you don’t buy the wrong tickets. I needed service because I changed my phone number and my old phone number had three unused passes. That’s $10.50 I recovered! Real-time data and location of the bus! Just show them the pass and enjoy low priced travel! Great app! Buses are almost always clean! I rarely have to ask questions about the times of the other buses because it’s ALL IN THE APP! ### 5/5 — Issue *2023-12-15, version 4.5.4* The brightness issue had been resolved ### 5/5 — Finally, easy payments for public transit *2023-11-21* This app makes bus travel convenient again! I live in Detroit and haven’t ridden the bus in years because of the inconvenience of needing exact change or an expensive monthly card.. 2 dollars paid instantly via the app just gave me a trip to and from the coffee shop. Use this with an app like Transit, and it’s almost as convenient as Uber or Lyft, but for 1/15th the price. I love that the app isn’t trying to do too much, so it is simple and fast. Great work! ### 5/5 — Finally, paying for transit is easy *2023-07-21, version 4.5.4* Token Transit makes one of the most daunting parts of riding the bus simple- understanding the fare and paying without cash. I’m really thankful for this service! ### 5/5 — Great app! *2023-05-17* I no longer carry cash on person and to be able to purchase a bus ticket through an app has help me out tremendously. If running I can purchase on the way to the bus stop, I no longer worry about making sure I have the correct change or if I brought the money with me, thanks for creating this convenience! ### 5/5 — Fab *2022-12-06, version 4.5.1* Love that I can use my phone for bus rides. I’m new at bus riding. So easy and when I purchased the wrong fares online and inquired about a refund, I was contacted promptly and got my refund. Way to go ! ### 5/5 — Efficient *2022-10-26, version 4.5.0* I find app efficient. Great customer service. Received refund with no issues after making wrong purchase. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*