# Tokyo Joe's Ordering — user reviews > 111 indexed App Store user reviews of Tokyo Joe's Ordering by Tokyo, Inc, rated 2.97/5 from 410 ratings. - Source: https://appshunter.io/ios/app/tokyo-joes-ordering/id1084008095/reviews - App overview in markdown: https://appshunter.io/ios/app/tokyo-joes-ordering/id1084008095.md - Rating breakdown: 5★ 142 · 4★ 36 · 3★ 39 · 2★ 55 · 1★ 138 ## What do users think of Tokyo Joe's Ordering? Overall sentiment: negative **Pros** - 🚀 Convenient ordering - 💡 Customizable orders - 🔒 Secure payment options - 👍 Easy to navigate **Cons** - 🐛 Frequent crashes - 👀 Difficult to read font color - 🤔 Confusing menu navigation - 🤕 Incorrect/missing orders - ⚠️ Unreliable delivery/pickup **Commonly reported bugs** - Login/account issues - Payment processing errors - Compatibility problems with newer iOS versions - Inconsistent order tracking **Most requested features** - Add Apple Pay support - Improve order history and reordering - Allow more customization options - Fix font color contrast issues - Streamline checkout process ## Newest reviews (19 of 111) ### 2/5 — Thumbs down *2026-06-13, version 25.12.2025090401* This app is terrible… you can’t track your order, and it just seems almost incomplete? It’s super weird ### 2/5 — Not what is ordered *2025-06-18, version 25.4.2025040402* They continually mess up our order. One time got no chicken on a white chicken bowl. Also ordered 2X edamame and they only gave us 1. ### 2/5 — Requires 5 veggie selections *2025-05-10, version 25.3.2025031406* When placing an order, I should be able to choose 0-5 vegetables and not be required to choose a minimum of 5. I should also be able to select more than 5. ### 3/5 — No order history *2025-02-12, version 25.1.2025012301* The latest update removed the order history and the ability to quickly reorder something you’ve already ordered. Especially for the build your own bowls, this is tedious and defeats the point of online ordering. Please consider bringing this feature back. Thank you!! ### 3/5 — Fix the app *2025-01-16, version 24.11.2024080201* Haven’t even eaten here yet, but the quality of the app makes me not want to try it. The font color of yellow against the white background makes it almost impossible to read anything on the app. I get it, those are your colors, but it should be about the ease of use for the customers. ### 2/5 — Food delicious, app awful *2024-12-12, version 24.11.2024080201* TJs is one of our go-tos for no-cooking nights. Here to review the app, not the food. The app is extremely difficult to read with orange text on light gray background. Very fussy menu that requiring adding to the basket multiple times. The “remember the credit card” feature doesn’t work - in fact if it’s on, the payment won’t go through. Pls fix. ### 2/5 — Your App needs work *2024-10-24, version 24.11.2024080201* Your app needs real work. The color of the font, orange or kind of yellow/orange is extremely hard to read. Also, your font is too small. And the app doesn’t flow well. Please find a professional to resolve these issues with your app. Basically what I’m saying, is that your app Looks very amateurish and it’s hard to read. ### 2/5 — Great food, terrible app *2024-09-21, version 24.11.2024080201* With so many great developers in Denver, I would have thought this app would have gotten a major makeover by now. The yellow type against a light background makes this app terribly inaccessible for anyone with visual disabilities (or aging eyes!). As others noted, the ordering system is clunky, making you add things multiple times just to get it in the basket. It’s always a toss up whether it remembers my last order or not. And then sometimes won’t even let me change the location midway through adding things to my basket…completely emptying everything making me start over from scratch. Friends, we have been loyal to Tokyo Joe’s since the early 2000’s…this app should reflect the quality of the company and its values instead of whatever this mess turned out to be. Invest in a refresh…it’s beyond time! ### 1/5 — App Glitches All The Time & Now You Can Choose Only 1-5 Veggies *2024-09-13, version 24.11.2024080201* Horrible app. It glitches all the time when trying to check out and try adding a card to pay. Even when you have Apple Wallet connected and choose this method to pay, it makes you try adding a card to the wallet when you already have it set up. And now, to make this app even worse, you can only choose between 1-5 veggies to add if you don’t choose the “Top 5 Veggie Mix.” It’s a shame, because Tokyo Joe’s food is delicious. The poor quality of this app will serve as a deterrent for people who wanted to order here. ### 2/5 — Payment errors *2024-08-01, version 24.6.2024052001* I haven’t been able to order through the app for over a week now. Every time I get to the payment screen, I get errors when trying to pay with a card. When I do Apple Pay, I get an error stating that I need a valid card to use, which I can’t add because of the errors. It had deleted the card I was using. I deleted the app and logged in again and it didn’t help. ### 1/5 — Mobile Order No Longer Works After Update *2024-08-01, version 24.6.2024052001* Mobile order no longer works since the app update. Now just throws an error when trying to make a payment. How this got past QC is amazing. ### 1/5 — Can’t Actually Order *2024-07-31, version 24.6.2024052001* The payment process fails every time. It’s not an issue with my credit card, because I can order through their website. Also, the devs need to change the text color. The yellow text used has poor contrast with the background. It’s a basic, yet glaring, accessibility failure. ### 1/5 — Not accessible to the visually impaired *2024-07-06, version 24.6.2024052001* I’ve tried many ways to tell this company how horrible this app is to the visually impaired. The yellow text on white background is impossible to read. Apparently, Tokyo Joes just doesn’t care about a certain segment of their customers. Extremely disappointed! ### 3/5 — Please fix font color! *2024-05-26, version 24.6.2024052001* It’s so hard to read the yellow font. Otherwise love the app for ordering ### 2/5 — App stopped working with the iPhone 15 *2024-05-20, version 22.14.2022090101* I've been using this app for years and I've always loved it, however, when I upgraded to an iPhone 15, the app disappears every time I try to open it. It just automatically closes. I've deleted the entire app and re-downloaded it multiple times and still cannot get it to work. ### 1/5 — App keeps crashing *2024-05-19, version 22.14.2022090101* An updated or something needs fixed. The app keeps crashing and I can’t get into my account and use my points. ### 1/5 — App crashes on latest iOS update *2024-05-18, version 22.14.2022090101* Please fix! It’s convenient, ordering from the app! ### 1/5 — Hasn’t worked on my phone in ages *2024-05-15, version 22.14.2022090101* not sure what is going on but i haven’t been able to use the app for months, have been using it on my friend’s samsung ### 1/5 — The app that doesn’t *2024-05-13, version 22.14.2022090101* Crashes. Fix it please. If not just let us download the previous version. ## Most critical reviews (10 lowest-rated) ### 1/5 — Use the website instead *2026-05-18, version 25.12.2025090401* While it’s better than it was, it’s still a usability nightmare. There are so many sub-pages that you have to go into for no reason. There’s not a way to quickly go to another page. Just plain hard to use. It also wanted my geolocation even when the app is closed. What is it doing? Why is it stalking me? ### 1/5 — Still broken *2026-04-11, version 25.12.2025090401* Tried using the app about a year ago, it crashed. Tried again today and I can’t get past the first registration screen, tapping “next” does nothing. ### 1/5 — Terrible *2026-03-31, version 25.12.2025090401* Wayyy too salty and ghetto ### 1/5 — Don’t waste your time *2026-03-13, version 25.12.2025090401* Don’t bother with the app. I tried to sign up and after entering all my basic info, it won’t even let me tap “Next” no matter what I do. So it’s impossible to sign up and use. iOS 26.3.1 on a 16 Pro. It’s completely useless. ### 1/5 — Must make acct to view menu *2025-10-04, version 25.12.2025090401* I wanted to check the menu but the home page of the app doesn’t let you do that without signing up for an account first. So in the time it would have taken me to give YET ANOTHER app my information just to see a menu to find out if I even WANT to eat there in the first place… I came here to write this review and uninstall it instead. ### 1/5 — Way too spicy that it burned my lips for hours *2025-09-28, version 25.12.2025090401* The aioli was unbearably hot. I had to toss the whole thing. It’s not usually that hot but it wrecked my mouth and my stomach for HOURS ### 1/5 — Does not work *2025-06-19, version 25.4.2025040402* I’ve tried to use this app multiple times to order from Tokyo Joe’s and it never saves my information. I’ve entered and re-entered my email. Very frustrating. Every time I enter my order try to login when I checkout but getting an error. Every time I try multiple times to login so I can save my order and my payment information, but ultimately I either end up checking out as a guest or just going there and ordering in person. ### 1/5 — Downhill *2025-02-16, version 25.1.2025012301* the app was already bad, but these new updates are making them worse. ui is horrible to navigate through and the app doesn't remember your past orders anymore like it used to. difficult to order food ### 1/5 — Unable to use *2024-11-21, version 24.11.2024080201* Does not recognize my email. Will not let me register a new account. Can’t place an order. Terrible! ### 1/5 — Very crummy app *2024-10-18, version 24.11.2024080201* It does not work! Have to walk a mile to pick up food. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place for celiac & gluten allergy *2024-08-30, version 24.11.2024080201* This place makes the best steak bowls and they’re so carful with my celiac disease and cross-contamination. Plus the GF teriyaki sauce is delicious! I eat here quite a bit and haven’t been sick yet, just make sure you tell the staff about your allergy. ### 5/5 — Gooooodddddddd *2024-04-13, version 22.14.2022090101* Good! ### 5/5 — Awesome app *2022-06-07* I’m not gonna lie, I eat a lot of Tokyo joes so this app is super nifty! The only things I would change is the yellow font on the white background but I might just be blind so idk if that’s just a me issue¯\_(ツ)_/¯ also if you edit your item it does delete all the options but otherwise I really can’t be mad! ### 5/5 — Easy App to Navigate *2019-04-03, version 18.10 (2018101701)* Nice app and easy to navigate. That’s key when you are trying to place food orders. I typically run into apps that won’t let you customize your order, but this app easily allows for customizing even if it’s simply adding a comment. ### 5/5 — Just placed my first order *2019-01-29* I'm waiting on my first order to get here as I type this and just have to say.....I LOVE this app. It runs smoothly, and is very easy to order through it. This will be my first time having Tokyo Joes, so I'm really excited. I'm hoping to place many more in the future. And I just got a text saying my order is heading out (with an estimated delivery time)...what a nice surprise. ### 5/5 — Tokyo Joe’s rocks *2018-06-10, version 1.3* The app is easy to use and Find all of your favorite locations! You can create a profile, store payment information, and they even integrated with delivery. They definitely want it to be easy to get some Tokyo Joe’s. ### 5/5 — Easy to use *2017-07-01, version 1.3* Great app. Really like that I can easily modify my order. Saves my addicts info so everything I order using the app is applied towards earning the free entree. Ability to apply the free entree in the app now, makes it even better!! The food is great too!! ### 5/5 — Love love love this app *2017-06-05, version 1.3* Super easy to customize orders and save what you usually get. Love TJs and love using this app to quickly order and pay. I just walk in, pick up my food and walk out. ### 5/5 — Great app *2017-05-14* Great app! The only slightly annoying thing about it is every word in any comment you write are always automatically capitalized. It took a bit longer to write my comments because I had to tap shift before typing every word. Other than that, the app steps through all the menu choices well, and reviews the order in a neat way before you purchase. I also love the "Favorites" order list. It'll be an awesome and quick way to reorder meals without having to go through the entire order again. Well done TJ! ### 4/5 — 4.5 stars *2023-04-03* I’ve ordered from the app about 6-7 times and I haven’t had an negative experience yet. The app is kind of boring and not pleasing to look at compared to other chains, but given the size of the Tokyo Joe’s chain the app isn’t that bad. It functions properly and has everything that you would expect in a fast food app: i.e. reward system, refer a friend etc. If you’re getting food to go I would definitely recommend using the app. It beats standing in line and they always have the food ready in roughly 15 minutes after placing an order. The only reason why I’m not giving it a 5 star rating is because the app can feel a bit overwhelming/ confusing at first especially when compared to bigger chains. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*