# TompkinsBank — user reviews > 75 indexed App Store user reviews of TompkinsBank by Tompkins Financial Corporation, rated 4.80/5 from 8,659 ratings. - Source: https://appshunter.io/ios/app/tompkinsbank/id1254441877/reviews - App overview in markdown: https://appshunter.io/ios/app/tompkinsbank/id1254441877.md - Rating breakdown: 5★ 7,713 · 4★ 589 · 3★ 176 · 2★ 52 · 1★ 129 ## What do users think of TompkinsBank? Overall sentiment: positive **Pros** - 👍 Easy to use - 👍 Convenient banking - 👍 Great customer service - 🚀 Simple and easy app - 🚀 Flawless app performance **Cons** - 🐛 Difficult mobile deposit - 🐛 Glitchy app during transitions - 🐛 Unreliable login process **Commonly reported bugs** - Mobile deposit issues - Login and account access problems **Most requested features** - Zelle integration - Increased mobile deposit limits ## Newest reviews (11 of 75) ### 3/5 — Transactions Do Not Show Up Well… *2026-04-05, version 3.32.0* When I check my bank sometimes it says I gain like a dollar then show up some transactions from a few days on top instead of my recent transactions. ### 2/5 — Can’t view messages *2026-03-12, version 3.32.0* On the phone app, there is a button to send a new secure message, but I can’t find any way to read messages on already existing threads. ### 3/5 — Mobile deposit is awful *2026-02-11, version 3.30.2* It has become very difficult to process any mobile deposit without the check being rejected. I had to write mobile deposit on the back of my check three times in order for your system to understand. ### 3/5 — Mobile deposit is painful *2025-05-23, version 3.23.1* The software is cumbersome when depositing. ### 5/5 — Long time customer *2025-05-03, version 3.22.0* Opened this checking account in August 1974 with my high school graduation money.Have had numerous loans and other accounts.Always treated with the hometown bank feeling of friendly,caring men and women.Always professional first.thanks ### 5/5 — Easy to Use *2025-01-28, version 3.19.1* Great app and very easy to use. Nice to be able to make deposits from home and transferring money. ### 5/5 — Website easy yo use. *2024-12-14, version 3.18.0* This site is easy to use, navigate to what I want to see and understand what I am looking at! ### 5/5 — Fraud *2024-12-12, version 3.18.0* You have a great staff in helping with fraud and getting me back to normal in my account!!! Stephanie P was just awesome in solving the problem!! Thank you so much!!!!!!! Duane C. ### 5/5 — Wonderful and easy *2024-12-07, version 3.18.0* Outstanding this is awesome. ### 5/5 — Tompkins *2024-12-02, version 3.18.0* I love Tompkins banking-we’ve been with them for almost 30 years! I can always get a person when I call for customer service & answers to my questions right away!! Please keep up the good work!! ### 5/5 — The best service and app. Particularly love bill pay *2024-11-30, version 3.18.0* This is the simplest easiest app we have ever used Thanks to whoever designed it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buffering *2026-07-26, version 3.36.0* This app is constantly buffering. Half of the time I can’t even see what my account balance is. They need to do better. Shouldn’t be that hard to see how much money is in my bank account. ### 1/5 — Does not work with older iPhone *2026-06-03, version 3.28.0* Poor backward compatibility. iPhone says not enough memory and now this app says can’t work without new iOS ### 1/5 — App *2026-05-31, version 3.28.0* I deal with many banks, this is by far the worst app I have ever used. Fails on a consistent basis. ### 1/5 — Deposits *2026-05-24, version 3.34.1* It will make me retake a perfect picture 5 times with all the right endorsements and everything and it won’t even cash it so I have to do it in person ### 1/5 — How can they even be a bank!!! *2026-05-22, version 3.34.1* Did a simple transfer. It went through 5 times. 5 days later they still can’t figure out how to straighten it out. Told me to update the app. There is NO UPDATE on the Apple Store. Just terrible. Gonna have to close my accounts and start all over at a new bank. ### 1/5 — Transaction *2025-07-26, version 3.25.1* Take too long to see all your transactions for the day and the worst part 99% of all banks are using Zelle that makes transactions easy the Tompkins DONT provide this kind of services ### 1/5 — Poor customer support *2025-06-28, version 3.24.0* Although there are funds available, I received an insufficient funds notification. ### 1/5 — Not working *2025-06-12, version 3.23.1* Initially worked fine but after a week after code is put in nothing… ### 1/5 — Annoying app! *2025-03-28, version 3.21.0* Deposit pics have to be PERFECT to be accepted and direct deposits are pending all day on the day received ### 1/5 — Of no use *2024-04-12, version 3.5.0* The new version leaves out older phone owners. I have to get a new iPhone with newer updates to be able to once again use this app. Totally useless to me now and has me rethinking my banking choices. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile Deposit App *2026-07-23, version 3.36.0* Mobile deposits are easy. Fast and reliable! I use it all the time ### 5/5 — Great service *2026-05-18, version 3.33.0* Quick to use, no issues at all! ### 5/5 — Quality Assured *2026-05-11, version 3.33.0* Over eight years of with Tompkins and no matter the issues whether scams, hacking or getting money transferred safely, Tompkins team has helped our family use our finances to win at life. ### 5/5 — Arcade Location *2026-04-07, version 3.32.0* Best bank I’ve ever experienced ### 5/5 — Best Period *2026-04-03, version 3.32.0* From the Dryden Branch to online banking everything is EZ-PZ. They know everything Also, the convenience of location of that branch is indescribable! Thanks for being there! ### 5/5 — Online App banking *2026-03-08, version 3.31.2* Works good sometimes except the online check deposit! Kind of sketchy ### 5/5 — I like my bank *2026-02-10, version 3.30.2* Could use a walk up atm at Brewster branch. ### 5/5 — Very happy *2026-01-17, version 3.30.0* Love the app ### 5/5 — Customer service *2025-09-23, version 3.27.0* The greatest customer service around. I notified the bank on Labor Day that my card had been compromised. They immediately responded via the app on the holiday. I am so grateful for the quick response and resolution to my problem. ### 5/5 — Excellent *2025-06-24, version 3.24.0* This app has never let me down! Super easy to navigate and makes mobile banking a breeze! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*