# Tom's Drive In — user reviews > 24 indexed App Store user reviews of Tom's Drive In by Tomsons of Appleton, Inc., rated 4.27/5 from 166 ratings. - Source: https://appshunter.io/ios/app/toms-drive-in/id1531500114/reviews - App overview in markdown: https://appshunter.io/ios/app/toms-drive-in/id1531500114.md - Rating breakdown: 5★ 115 · 4★ 21 · 3★ 6 · 2★ 6 · 1★ 15 ## Newest reviews (4 of 24) ### 2/5 — Getting better *2024-09-15, version 24.12.2024090901* I can authenticate now. Charge for sauces has been removed. Still can’t order onion rings. Invalid size error. ### 2/5 — Stop Changing Your App! *2024-06-28, version 24.8.2024060703* It is really disappointing that they changed the app. You end up losing all of your built up points and combos. Yes, they do offer you a $5 discount but lost more than that switching to the new app. I was one meal away from a free combo and was only 50 points away from the discount. ### 2/5 — Toms rating *2022-08-09, version 21.7.0* It good ### 1/5 — What do I do? Very rude ladies at drive thru. *2022-03-22* Very rude ladies at the drive thru on Wisconsin avenue location today at 1:30. Very very rude ladies at the drive thru. Shoved the food at me saying “here’s your food”, and closed the window so fast on me I didn’t get a chance to say thank you. So I put my car in park and waited for them to notice I was still sitting there. After a couple of minutes the lady opened the window and asked why I was still there. Boy did I give her a piece of my mind. Guess I’ll start going somewhere else twice a week for lunch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t order *2026-03-27, version 25.21.2025090802* Why can’t I order at any location. Just constantly says restaurant is not taking orders. I understand you are updating the POS systems but this have been over a month now. I really would prefer to use the app. ### 1/5 — boo this app sucks *2025-12-17, version 25.21.2025090802* this app has aged me dramatically and i think that you should probs workshop this ish asap ### 1/5 — Love Tom’s, hate the app (updated) *2025-12-02, version 25.21.2025090802* I frequently cannot checkout in the app, with no error messages. Just click and nothing. Update: Several months later still can’t check out in the app, AND turns out they have been saving card information without asking for every order I placed. GET IT TOGETHER TOMS. This is embarrassing. ### 1/5 — The worst burgers *2025-10-28, version 25.21.2025090802* Burgers was cold sloppy nasty mayo with wilted lettuce mayo was disgusting. There was so much on there.Cold fries and was there before the time was up from ordering online worst burgers don’t order online if u want hot food it was completely gross never seen that kind of food come out of the Neenah Wisconsin store like that ### 1/5 — Never works *2025-10-10, version 25.21.2025090802* This app needs serious help. It never works properly. App shows apple pay as a payment option, and then doesn’t work. I’m always having to re-enter or re-submit several times. Usually end up frustrated and abandoning my order. Really annoying ### 1/5 — Love Tom’s, hate the app *2025-10-08* I frequently cannot checkout in the app, with no error messages. Just click and nothing. ### 1/5 — Can’t make purchases *2025-10-07, version 25.21.2025090802* I have not been able to make any purchases using the app for several weeks. I have uninstalled it, reinstalled it, it’s even on a new phone now, it still will not work. No point to it if I can’t use it to buy food. ### 1/5 — Won’t let me create account *2025-09-25, version 25.21.2025090802* As stated it will not let me create an account just keeps saying this mobile phone is already registered but neither of my emails have been used to create account so when I try to click forgot password nothing is sent to either. Bummer! ### 1/5 — Failure ordering *2024-07-25* Can’t order. Keeps stating problem with email address and it validates through my phone number. ### 1/5 — Terrible app *2024-06-27, version 24.8.2024060703* Won’t let you place order for drive-thru after the lobby closes even though the drive-thru is open for almost 2 hours. Fairly useless app. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy!!! *2025-03-17, version 24.12.2024090901* Now that I can do each item separately it’s so nice. Well done!!! ### 5/5 — Best Burgers in Town! *2022-12-28, version 21.7.0* If you’re anywhere near the Fox Valley you need to have a Tominator! Great food. Great prices. Great service! ### 5/5 — Best food for the price in the Valley *2022-08-23, version 21.7.0* Best ### 5/5 — Kreski 1 *2021-12-25, version 21.7.0* Great App. Easy to use! ### 5/5 — Tomsfood *2021-08-12, version 21.4.3* Easy to use app ### 5/5 — Love it! *2021-05-13, version 21.2.1* I order from Toms regularly and since the pandemic I’ve taken full advantage of using the app to order ahead and pick in drive thru! ### 3/5 — Needs work for iOS *2024-09-22, version 24.12.2024090901* Can’t order onion rings through app , Discount code doesn’t work ### 3/5 — Showing phone *2022-08-20, version 21.7.0* I wish you had a better way to use promo codes instead of having to show your phone. I also wish there was a way to manually enter a receipt for when you forget the phone ### 2/5 — Don’t try a pick up order with ASAP *2026-05-07, version 26.10.2026031902* I’ve tried multiple times to order an advance, and by the time you get to the checkout screen, the pick up window is expired and it will not let you alter the option and cancels the order. Promo codes are great to offer for discounted online ordering if it would actually work. ### 2/5 — plz fix *2026-03-18, version 25.21.2025090802* i can’t order at any location & im hungry --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*