# TomTom MyDrive™ — user reviews > 140 indexed App Store user reviews of TomTom MyDrive™ by TomTom, rated 1.70/5 from 366 ratings. - Source: https://appshunter.io/ios/app/tomtom-mydrive/id796854394/reviews - App overview in markdown: https://appshunter.io/ios/app/tomtom-mydrive/id796854394.md - Rating breakdown: 5★ 28 · 4★ 27 · 3★ 17 · 2★ 41 · 1★ 253 ## What do users think of TomTom MyDrive™? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient features - 💡 Helpful for road trips **Cons** - 🐛 Connectivity issues - 🔍 Unreliable traffic updates - 📱 Compatibility problems with newer devices - 🔧 Difficult to troubleshoot - 🕰 Outdated app **Commonly reported bugs** - Frequent crashes - Bluetooth connection problems - Syncing failures **Most requested features** - Landscape mode support - Improved route planning and syncing - Better integration with phone features ## Newest reviews (17 of 140) ### 2/5 — Landscape Mode - The App Crashes when adding places *2024-02-23, version 2.13.2* I really like TomTom’s products, but our sense of convenience is constricted through your lack of versatility in the MyDrive app. There’s no Landscape Mode for your application so it limits how I can use my IPad while your using your application, and sometimes the application shuts down completely when I add new places to my device through MyDrive or when I try to send addresses to my phone. Can you help us out TomTom? ### 2/5 — Planned Obsolescence? *2023-09-01, version 2.13.2* Not compatible on iOS 16+ ! Bluetooth pairing appears to complete but devices cannot communicate. Connection drops out. Tried with three different devices running iOS 16. - Issue repeats with all devices. ### 2/5 — Could not connect to rider 550 *2023-05-06, version 2.13.2* Always says there is a problem without any reason. Even though the device is connected to my phone. ### 1/5 — Désolant. *2023-04-23, version 2.13.2* Ne fonctionne plus avec mon rider 400, impossible de se connecter. De plus aucune mise-à-jour depuis 2 ans. De retour chez Garmin bientôt. ### 2/5 — Is this app dead? *2023-03-29, version 2.13.2* I try and use this app. I really do. But it does seem like there really is no support for Apple devices from the developer. I have two TomTom devices, both a TomTom Rider 550 and Go Supreme. Both work great, they just do not connect with my phone and that is a real bummer. There have not been any updates in over a year, even though there have been new devices from both Apple and TomTom. The developer support link also appears to be dead as well. Some feedback or assistance would be great. ### 2/5 — Great idea, very glitchy app *2023-03-22, version 2.13.2* I want to love this app. It saves me the hassle of having to program everything manually into my TomTom, but it’s extremely glitchy. I have to log out and in to get it to properly upload my new map. The only way to upload my trip is through WiFi, Bluetooth connects but it won’t update. It will lock up if I leave the app, return and try to select another location. If I add too many locations to my trip the app will lock up and crash. It’s an extremely great idea, just loaded with issues from my experience. ### 1/5 — Junk *2023-03-21, version 2.13.2* I paid for the traffic and phone pairing with the app. Will not connect have gone through the pairing process, reset Tomtom, deleted and reinstalled the app restarted my phone all done several times still doesn’t work. Other reviews say the same thing. Worked when I first purchased but has not worked in over 2 years. Please fix the app! I have purchased other Tomtom products but if the app is not corrected this will be my last. ### 2/5 — Flaky *2023-02-13, version 2.13.2* Keep trying to create account. Message “error, unable to create account”. What is the issue?? Very frustrating ### 1/5 — Don’t Bother *2023-01-03, version 2.13.2* A waste of time - inconsistent performance combined with disappointing online experience ### 1/5 — App Does NOT Work *2022-12-14, version 2.13.2* Do not waste your time or money. This app does not work. Period. I spent hours trying to make it work without success. The MyDrive website is not any better. Totally useless app and website. ### 1/5 — Trucker maps *2022-11-17, version 2.13.2* I have my Tom Tom 600 and the app won’t connect to my gps I need solutions because I paid for a gps for my job and I cant use with my iPhone ### 2/5 — Never connects to the device *2022-10-29, version 2.13.2* I have both a device and the nevigation app. I am confused why the don’t use the navigation app to communicate to the device. I have to have this that is well never communicates. On top of that i was told to use my phone as a hotspot. But I don’t nor want to use an unlimited data stream while I am driving. No where can I see any mention of data usage. I expect more from a Dutch company ### 1/5 — Ok if you are using only this to navigate. *2022-10-11* If you are only using this to navigate? It’s ok once you get past that you usiallhave to search twice to get to the route screen. Most of the time searching will get the destination on the drop down, but when tapping on the destination? It usually gets you back to a blank search again. Second time works flawlessly. My experience working in conjunction with my Go Supreme? Might as well just get the destination sent to it. Planning a route is worthless on the app when it only sends the destination. Being that they do not update this app too often; I will put connectivity issues on the phone updates. I will get a month of it staying connected only to find it a hassle at times to just get it connected. Otherwise a good research tool. Not the best, but which one is? 11 oct 22 update I assume the app is not ready for iOS 16? Or is it just getting worse. I now get the my new phone paired to the supreme but the app will not recognize it? Cannot even use it as a navigation tool now. Still wants me to pair the phone to my navigation device! It IS paired! I have owned 5-6 TomTom devices. They used to be good. No Mr/Mrs developer; I do not want a link to your support website. Tired of trying to find solutions on your site. **Developer response:** Hey there, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.  Please contact us here  https://bit.ly/2XAL8wi  Thanks' ^Rahyl ### 1/5 — Frustrating *2022-09-21, version 2.13.2* The app doesn’t connect to my devices. I go to my iPhone settings and see 2 Bluetooth connections for both of my devices, but only one connection will connect. I go to the app on my phone and it says that it isn’t connected. I can’t get the messages or phone calls to work. ### 1/5 — I regret ever buying my TomTom Rider *2022-08-30, version 2.13.2* This is impossible to use unless you just want to turn it on and follow where it wants to take you. Absolute garbage. UPDATE I’m in the middle of a cross-Canada trip and I have been ready to pour gasoline on my TomTom and set it alight several times now. I’m not usually at a loss for words but I cannot seem to articulate how much I despise this app. It’s been trash for years but they already have my money so they obviously do not care in the least. In the market for a GPS? BUY A GARMIN! ### 2/5 — Unsupported *2022-06-03, version 2.13.2* My dinosaur of a tomtom still doesnt connect even with the app. And im so lost as to how to update this thing ### 1/5 — Can’t Connect to Rider 400 *2022-05-22, version 2.13.2* Does mot work ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work with new iPhones *2025-06-25, version 2.13.2* Any chance this might get updated for new iPhones/iOS versions. It’s been years and it won’t connect to my 16 Pro. ### 1/5 — Don’t even try *2024-10-30, version 2.13.2* Doing everything for a 5 hours ! Absolutely impossible to connect app with the GPS Computer programmer ! ### 1/5 — Connect *2024-10-06, version 2.13.2* App will not connect to my Tom Tom 400. It use too until the update. The device and phone go through the process as they should, they show as paired, but the device will not jive with the app. ### 1/5 — Awful *2023-11-12, version 2.13.2* Won’t stay connected and hasn’t for years. Maybe planned obsolescence so you’ll purchase again? Won’t work in my case. ### 1/5 — Crapware! Prefer to support subscription app *2023-09-11, version 2.13.2* ACK! TomTom would prefer to develop its subscription app. iPhone 14 connects-disconnects repeatedly. Even when connected no syncing is done. 1 star is 5 too many. ### 1/5 — Useless *2023-07-28, version 2.13.2* Error connection ### 1/5 — Terrible *2023-06-25* All the reviews are correct, maybe this app is dead and all those with TomTom devices are left with a useless device. My old original TomTom worked great for years and displayed real time traffic conditions all by itself! Now, With a newer TomTom, you have to download a cumbersome app and connect your phone to the device via Bluetooth just to get traffic. The Bluetooth connection never works! And the app suggests, in case of connectivity issues to use your cell phone hotspot!! The whole reason for me using a TomTom on long trips was to NOT use my phone/data/battery. So what’s the point of the TomTom when it requires an additional phone navigation app to work properly! (And then doesn’t!!) Definitely not an improvement and a waste of money. ### 1/5 — No longer work on newer iPhones in 2023 *2023-05-08, version 2.13.2* No longer works, tomtom maybe out of business? ### 1/5 — Not working *2023-05-07, version 2.13.2* I just purchased a Tom Tom rider 550. Tried connecting to my iPhone 14 and won’t connect. One of the reasons I purchased was to see incoming messages and Siri. App just seems to not be compatible. If you try and click on watch video or read the FAQ within the app the video is private and you can’t play and read the FAQ redirects you to a page that doesn’t load. Too much of a hassle. Will be deleting app and returning gps. ### 1/5 — J-U-N-K *2023-05-01, version 2.13.2* This app is and always has been a complete POS. The Tom Tom rider 550 is a fantastic piece of hardware, too bad it’s ruined by garbage software. Bluetooth my a*s. Tom Tom, given the number of complaints about this, and your inaction to resolve the issues, you are negligent. I wouldn’t even consider buying a Tom Tom product in the future. ## Most praised reviews (10 highest-rated) ### 5/5 — App Crashes When Using Trip Planner *2021-02-06, version 2.12.2* Up until this latest update, the app worked without a hitch. Now when I use the trip planner with multiple stops and attempt to send it to my device, the app inexplicable closes. When I tab back into it, the entire trip is cleared out. I’ve tried dozens of times to get it to work to no avail. The entire appeal of purchasing the device was this time saving feature. I’m disappointed, to say the least. ### 5/5 — I did a 1 star at first.... *2020-05-20, version 2.10.1* If you can update your device it’ll sync phone to it. I was having troubles until I got home and updated the gps. ### 5/5 — Great *2018-11-24, version 2.5.2* Could not imagine using my navigation without it. Awesome features. ### 4/5 — I was confused by the instructions *2023-08-08, version 2.13.2* I'm using the app with the Go 520. Aside from navigation, traffic is very important. I couldn't get traffic to work until I, just by chance, turned on my phone's personal hotspot. It would have been nice if this was part of the instructions. ### 4/5 — Only missing one feature *2023-06-09, version 2.13.2* First I would like to say we love the TomTom Rider 550 and the MyDrive app. However, there is one feature missing from the iOS app. The fifth star would be awarded if I could only import a .gpx file. I know I can do imports on the desktop browser version but I don’t bring a computer with me on road trips. This feature would be very useful on the mobile app as well. iOS has access to file storage like the iCloud or Dropbox which will facilitate importing route files. ### 4/5 — Not able to paired my new iPhone *2022-10-18, version 2.13.2* I recently upgrade my iPhone and I’m now unable to paired my new phone with my Tomtom go 60. I current keep getting the error MyDrive is not on (It is), and Bluetooth is not on (it still is) on my Tomtom screen. It’s was working just fine with my old iPhone 7. Please help me to correct this problem. I’ve enjoyed this product until now. Thanks ### 4/5 — Unable to connect - Resolved *2022-05-10* Unable to connect to Tom Tom MyDrive. Bluetooth connects fine by can’t sync traffic Update: I was finally able to connect after two days of troubleshooting and contacting customer service. Found a post on the forum. If you have an older TomTom device, you have to click “TomTom device does not have Bluetooth in the Settings menu.” And then it magically connects. It’s working great now but still leaving a 4 start reviewing for the inaccurate support troubleshooting steps. **Developer response:** Hey there, We appreciate you taking the time to confirm this with us. We will share it with the concerned team and alternatively if you need help with something just let us know. Cheers! ^Harry ### 4/5 — It's better than it was *2021-09-06, version 2.13.2* Traffic works now, and it keeps connection. The only issue seems to be "send destination" or "send to device" it keeps saying sync failed. Garmin seems to be so far ahead of tomtom on everything but the maps. That's why I still use tomtom. But please fix the bugs ### 4/5 — Room for improvement *2021-03-20, version 2.13.1* Like everything there is room for improvement, but it works. The annoying “PLAN ROUTE” issue that occurred after an update resolved itself without having to uninstall and reinstall the app. I did, however, restart my phone, which is something I do every morning. ### 4/5 — Great when it works, not so much when it doesn’t *2020-06-01, version 2.10.1* When the Bluetooth connection is good, this app is great. Unfortunately, a lot of times when I turn my TomTom back on, it just won’t connect and I have to re-pair the TomTom with my phone. Everything else that I connect to with Bluetooth works fine, and the TomTom will connect to my phone’s wifi so it must be this app that’s the problem --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*