# TOMTOP: Coupons, Deals, Promos — user reviews > 50 indexed App Store user reviews of TOMTOP by SHENZHEN TOMTOP TECHNOLOGY CO., LTD., rated 4.03/5 from 356 ratings. - Source: https://appshunter.io/ios/app/tomtop-coupons-deals-promos/id1027264288/reviews - App overview in markdown: https://appshunter.io/ios/app/tomtop-coupons-deals-promos/id1027264288.md - Rating breakdown: 5★ 253 · 4★ 12 · 3★ 10 · 2★ 10 · 1★ 71 ## What do users think of TOMTOP? Overall sentiment: mixed **Pros** - 💰 Excellent prices and competitive deals - 📦 Wide variety of products available - 👍 User-friendly app interface - 🚀 Fast shipping options available - ⭐ Good quality merchandise - 💳 PayPal payment security option **Cons** - 🐛 App crashes frequently - ⏱️ Slow and unreliable shipping times - 📞 Poor customer service responsiveness - 🚫 False advertising and misleading product descriptions - 📱 Dark mode display issues on iPhone - 🔍 Tracking information doesn't work properly - ❌ Counterfeit and knock-off products - 🤐 Difficulty reaching support (no phone line) - 💔 Unresponsive to refund requests - ⚠️ Unethical review manipulation practices **Commonly reported bugs** - App crashes when accessing account/purchases section - App freezes when viewing certain products - Tracking number links crash the app - Dark mode text visibility issues on iPhone 12 - Search bar text invisible in dark mode - App crashes when checking tracking information **Most requested features** - Phone number for customer support - Improved tracking system - Coupon/discount codes - USPS shipping option instead of FedEx SmartPost - Better dark mode compatibility - Live chat support availability - Faster shipping estimates ## Newest reviews (10 of 50) ### 3/5 — App crashes a lot!!! *2021-04-09, version 3.7.6* Lately the app has been crashing a lot, doesn’t let you check tracking info from the app ### 3/5 — needs massive amount of improvements *2020-12-10, version 3.7.5* I use dark mode on my iphone 12 and I can not even see any of letters when typing in on the search bar and when browsing categories... must be fixed if to keep customers ### 4/5 — Use PayPal; Use Website. Got some awesome DJ lights *2020-09-30, version 3.7.5* For all this complaining about not receiving their things, just use PayPal. PayPal verifies sellers and secures your transaction so if the seller doesn’t send you the stuff PayPal can just reimburse you. There’s a bug that crashes the app when you try to look at your purchases/tracking so just use the website on a browser for seamless use. I Got four Lixida Moving head gobos lights and they are some pretty awesome lights and even though shipping took a while it wasn’t a big deal unless you pay for expedited. Wish there were coupons but you can’t have everything. **Developer response:** Dear customer, thank you for your patronage, our technical department has fixed this bug, thank you for your feedback, have a nice day! ### 2/5 — Not very responsive! *2018-05-20, version 3.3.5* They don’t care about their customers unless they use Paypal so they can get paid. Then you ask about why it’s taking so long to get a purchase and they tell you to be patient. And when they prove to be right and the item breaks they don’t want to believe you! I purchased several things through this site but no more! **Developer response:** Hi there, it's a regret to hear your complaint. Would you reach out to support center by addressing your specific concern to us? Then we can check the problem and figure out a proper way to your satisfaction. ### 1/5 — Wrong item. False advertising. *2018-04-14, version 3.3.5* The item in the pictures is not what you actually get. They advertise real L.O.L dolls and they are fake. They smell aful of spray paint. I got for my 3 year old and we were so excited when they came in. The 2 big dolls were the same exact doll, with no clothes and legs pop off. So cheap and nasty. I ordered a total of 6 dolls. 4 were small boxes and "little sisters" who bodies didn't fit their heads anyway, but that's not even what I ordered, they weren't supposed to be small. I had to throw them out due to the aful chemical smell. False advertising and lies!!! What a waiste of money!!!I want my 34 bucks back. Junk. Do NOT order from this site!!! **Developer response:** Hi there, it's a regret to hear your complaint. Would you reach out to support center by addressing your specific concern to us? Then we can check the problem and figure out a proper way to your satisfaction. ### 2/5 — Customer service *2018-03-30, version 3.3.5* Ordered from here and paid priority shipping, as I need this item asap. It’s not been 5 days and haven’t gotten a shipping confirmation. When I emailed to ask them what was going on I got no response. Be careful when using this app. ### 5/5 — Fixed *2018-03-09, version 3.3.5* Had an issue but it was eventually corrected ### 1/5 — This site is horrible!!! *2018-02-06, version 3.3.4* Do not buy from them they are horrible. They sent the wrong size of my order and said it was my fault and I would have to pay for shipping for there mistake. I try to let everyone know not to order from this site it’s horrible service. ### 5/5 — Great prices! *2018-01-31, version 3.3.4* App is easy to use and you can find pretty much anything you want. Shipping could be a little faster. It takes quite a few days to get stuff, but it will eventually get to you. ### 1/5 — No Product. No Tracking. No Service. *2018-01-11, version 3.3.3* Not worth a few dollars of savings, for potentially a knock-off. I’ve had other companies ship things from overseas and it never took this long. 28 days have gone by & I have NO idea of whether the product is headed my way or not. Multiple attempt to contact to support has yet to be answered. Plenty other legitimate sellers out there, this one is not one. I am disputing the charges with PayPal and hope to at least get my money back. **Developer response:** Dear Customer, Thank you for your feedback. We're sorry for the inconvience. If you experience any dissatisfaction during your shopping experience, please refer to FAQ and contact customer service team directly via live chat or email support. They will provide you professional service. Kind regards. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2020-06-22, version 3.7.5* I purchased a lenovo X smart watch it took forever to be delivered then it was in a foreign language I assume it’s Chinese. How am I supposed to use it? Can’t reach any customer service. Try accessing my account with their app it crashes when I choose my account. It will allow me to shop more no problem but try to access my account such as previous orders and it crashes! I wasted my hard earned money! Wish I could rate it at no stars! **Developer response:** Dear Customer, So sorry to hear that, we are working hard on all of aspects. Please kindly note that we will try our best to resolve the issue for each customer. Could you please send us more details such as your order number via support@tomtop.com, we will handle it for you right away. Many thanks. ### 1/5 — Don’t use this company scammers *2019-01-12, version 3.5.5* Purchased a drone from these guys the purchase cleared my credit card but tracking number does not work every time I click on the tracking number on the app or on the browser it crashes my whole app their scam artist they don’t have a phone numbers and they don’t respond to emails!!!!!! ### 1/5 — Do not buy from this site *2018-09-07, version 3.4.7* I updated my last glowing review of TOMTOP to now mk sure u don’t buy from them. The 1st item I bought is hardly working anymore but as it was only $10 I’m not fighting it. The 2nd item is a bladeless fan 4 $60 that’s the problem. It didn’t look or wrk as described & barely wrkd at all unless u did everything manually & not thru the remote. They say u can return any item 4 any reason within 14 days. Not true. They asked 4 a video 2 prove I was telling the truth so I sent 1 in. Received an email saying they were sending it 2 their tech dept 2 see if they could help. I just want my money back. After not hearing from them 4 over 2wks I wrote in 2 more times. Received another email asking me 2 send in a video w the problem. I’ve had enough. Have no choice but 2 dispute the charge. Btw don’t go by the reviews on their site or any 5 star reviews on here. I got several coupons 4 giving my original 5 Star review on here. On their site I gave them 4 1/2 stars on my 1st item & was told if I changed it 2 5 stars they’d give me xtra coupons. Still have the email since I was stunned. U need an xtra 1/2 Star that bad, it’s just sad. ### 1/5 — Don’t buy here *2018-09-06, version 3.4.6* I placed an order for an item. I tried to look on the website to tracking information only to learn that they have no information about my order yet the money was taken out of my account. They never answer the phone when you call and whoever is responding to the online chat asks the same question over and over in a different way. I would never recommend this company to anyone and they should be shut down **Developer response:** Dear, Thank you for highlighting this issue. We are working hard on all of aspects. Please kindly note that we will try our best to resolve the issue for each customer. Please send us more details such as your order number via [Live Chat] or [Email Support]. Once again apologize for any inconvenience. Many thanks. ### 1/5 — Not a good place to buy anything *2018-08-30, version 3.4.2* I bought three things from this app and received none of them. The orders go back to February so obviously there is no hope I would receive what I paid for in US dollars. Every time I contacted their customer service they said check your post office. Deleted the app and reported it to PayPal who’s trying to return my money. Never had that with eBay. ### 1/5 — NOT an honest company *2018-08-23, version 3.4.2* I have been dealing with TomTop for the last few years. They are slow with delivery but thats to be expected since theyre shipping from China. My problem is that recently they have been using false advertising techniques. I bought a window cleaning sprayer but they DID NOT include the soap powder. No where in their add did they state that the soap powder WAS NOT included. I mean, would you buy a window cleaning product WITHOUT the cleansing powder? And for almost $10??!!! Also, I purchased a gel cushion with a photograph of a black cover. The cover DID NOT arrive with the gel cushion. A picture of a black cover (with FREE cover displayed on mailing box) was shown in their advertisement. I WILL NOT be dealing with TomTop in the future. I contacted their Customer Service and they were quick to respond. They were completely unyielding in their response. ORDER# BA18E10P4802-SXIS1H, Order# BA18E10P5718-BXBWW3 **Developer response:** Dear Customer , We sincerely apologize for this issue, and our customer service will contact you later. Please feel free to contact us via [Live Chat] or [Email Support]. Thank you again for bringing this to our attention. Have a nice day! ### 1/5 — “1-3 day shipping”... *2018-08-07, version 3.4.2* I purchased a drone on this site and it said it would come in within 1-3 business day(s). And I needed this by a specific date (my vacation).I thought I could trust this site by delivering by then! Before you judge me, I understand that there could be shipping delays and other thing, but really, TWO weeks! I had already come back from my vacation! The drone was nice but I was quite disappointed in the time that that it took to get to my address. So before you checkout on this website consider that the shipment time may be a lot longer than you thought. And I really hope the company plans on providing customers with a more accurate shipment delivery date. **Developer response:** Dear: Please note that we promised "Usually will be shipped in 72 hours", it mean that your drone will be shipped within 72 hours, not sent to your home within 72 hours. Wish you have a nice day! ### 1/5 — DO NOT BUY FROM HERE *2018-08-02, version 3.4.2* Super shady!!! I have tried to talk to their “support center” multiple times and have gotten nothing but rude remarks and comments, and no help whatsoever with what I was actually asking about. I paid extra for 5-12 day shipping and now, more than a month later I still don’t have the product I ordered. Also, there is by way to track your package or anything. I have no idea if it’s coming via fedex, ups, usps, etc. I am not happy at all about this. I have emailed the “support center” multiple times since they stopped being available to talk to online and on the app, and have gotten no response even though it says they’ll get back to me as soon as possible. But seriously DO NOT use this company. The prices may be cheaper, but you may not be getting what you’re ordering. You’re better off to pay a little extra elsewhere. **Developer response:** Dear , Thank you for your feedback. We're sorry for the inconvience. If you experience any dissatisfaction during your shopping, please refer to [Contact US] and contact our CS team directly via [Live Chat] or [Email Support] for professional service. Wish you have a nice day. ### 1/5 — DONT BUY HERE!!! *2018-05-28, version 3.3.5* I placed an order with this company before reading reviews and when I found all the bad reviews they had I decided it’s best if I don’t shop here so within minutes of the order being place I call the company and can’t get ahold of anyone just a bad quality recording of a girl with broken English giving an automated message, clearly at that point I realize it’s a company in Asia. So I decide to write them an email, maybe because the time difference they missed my call. I had a bad feeling about it so I called the bank and did a stop payment on the transaction. The next day I receive an email that my item has already been shipped and they can’t do a return or cancel it cuz it’s on it’s way to America. I said really I called and wrote you guys within minutes to make sure my order was cancelled and they write back a day later saying it’s too late??? WOW! That’s not how we do business in America. But it’s okay they wanted to be shady and messed themselves up, my bank is doing a stop payment and I've got a free gift on the way. But based on common reviews I don’t think I’ll want the products anyways. Save yourself the trouble and just don’t buy from this company **Developer response:** Hi there, it's a regret to hear your complaint. Would you reach out to support center by addressing your specific concern to us? Then we can check the problem and figure out a proper way to your satisfaction. ### 1/5 — BUYERS BEWARE *** SCAM *2018-04-21, version 3.3.5* On March 9 I purchased a bunch of LOL dolls for my daughter for Easter. They didn’t come in in time for Easter. When April 1st came I tried looking for a phone number to call. Of course there wasn’t any. Only a “live” chat session which every time O tried to “chat” live there was no one there. How convenient! I emailed TOMTOP 3x and no response. Yesterday on April 20 I finally received my order and all the LOL dolls were knock offs!!! They weren’t even the glitter dolls but tiny 1 inch babies and here’s the kicker... the head and body comes separate and you can’t fit the dolls head on the body AND the faces weren’t painted on.. it was just a plastic circle with no face !!! My daughter and myself were very upset and disappointed! I called my credit card company and told them since I never received a response from “live chat” and the 3 messages I left and my credit card company gave me all my money back!! Do NOT BUY from this company!! FRAUD! **Developer response:** Hi there, it's a regret to hear your complaint. Would you reach out to support center by addressing your specific concern to us? Then we can check the problem and figure out a proper way to your satisfaction. ## Most praised reviews (10 highest-rated) ### 5/5 — Tom top *2023-01-11, version 3.7.6* Nice, app/ like how’s that working perfectly and what is the best method for me is so many things to find! Thanks, Dewis, Jackson Michigan! ### 5/5 — Good place for shopping *2020-03-27, version 3.7.3* Good experience with shopping there. Great customer service, sometime need to wait couple hours for email response because different time zone but I got my issue professionally resolved. Very acceptable free shipping time. Thank you. ### 5/5 — New app *2019-08-18, version 3.7.0* Still getting used to it but it has some amazing deals and items for great prices ### 5/5 — The best *2018-06-07, version 3.3.5* Tom top has everything you need and very fast shipping. What more could you ask for and they have the best customer service ### 5/5 — Loving the site so far. *2018-05-31, version 3.3.5* Only two orders so far, but stuff has arrived and there is more to come. ### 5/5 — Amazing *2018-05-17, version 3.3.5* Amazing shopping app items I got from this site are always worth of their prices and amazing quality ### 5/5 — I have been using a lot of these since then it *2018-05-02, version 3.3.5* I’m just going into ### 5/5 — Top Notch *2018-05-02, version 3.3.5* I’ve ordered several items from TOMTOP and have not been disappointed. Everything has been fantastic. Great quality and great price. ### 5/5 — Great place to shop *2018-05-01, version 3.3.5* Had got nothing but good items from the store ### 5/5 — Good quick shipping *2018-04-24, version 3.3.5* Ordered a guitar kid, I thought it would take forever but I wasn’t in a big hurry so wasn’t a big deal, it shipped quickly arrive within 6 days very reasonable. I definitely didn’t see that coming, no pun intended, will definitely order again To be continued. 😎 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*