# toolani: International Calling — user reviews > 419 indexed App Store user reviews of toolani by toolani, rated 4.10/5 from 1,760 ratings. - Source: https://appshunter.io/ios/app/toolani-international-calling/id770725904/reviews - App overview in markdown: https://appshunter.io/ios/app/toolani-international-calling/id770725904.md - Rating breakdown: 5★ 1,191 · 4★ 151 · 3★ 73 · 2★ 53 · 1★ 292 ## What do users think of toolani? Overall sentiment: negative **Pros** - 💬 Clear and reliable calls - 💰 Affordable international rates - ⏱️ Fast and easy to use - 🔍 Convenient contact management **Cons** - 🔇 Poor call quality and connection issues - 🔒 Lack of customer support and unresponsive to issues - 💸 Unexpected charges and credit deductions - 🔌 Unreliable service and frequent disconnects **Commonly reported bugs** - Calls not connecting or dropping unexpectedly - Account deactivation and credit loss issues - Inconsistent performance across devices and locations **Most requested features** - Add low credit balance alerts - Improve international coverage and reliability - Provide better customer support channels ## Newest reviews (12 of 419) ### 2/5 — Bad connection. Call very delayed and unclear. *2026-06-23, version 3.4.0* Yes ### 1/5 — local access number doesnt work *2026-03-01, version 3.4.0* I topped up a bit and even then local access number doesn't work fix this bug asap pls ### 1/5 — Arnaque *2026-01-05* Grosse arnaque ça n’a jamais fonctionné pour moi malgré une recharge. À éviter ### 1/5 — Doesn’t work *2025-11-24, version 3.4.0* Ivanh ### 1/5 — Poor customer service *2025-11-07, version 3.4.0* Im unable to make phone calls all of a sudden to any international numbers even though I have £19 credit . I emailed customer support but got no help at all neither there is an option to call them to discuss this issue. I need a refund. Very poor service ### 1/5 — Disappointed *2025-09-07, version 3.4.0* So many times I have tried calling my mum abroad we will talk first one minute after that the call keeps repeating what she was saying to me like it’s recorded from then we can’t communicate. I feel scammed to be honest . ### 1/5 — Not sure *2025-08-19, version 3.4.0* It never worked for me. Wasted my money ### 1/5 — Non fa chiamare! *2025-07-30, version 3.4.0* È da molto tempo che utilizzavo questo app, prima funzionava… ma ora è gia piu di un anno che non funziona e il credito rimane li!!! ### 1/5 — Rip-Off *2025-07-25, version 3.4.0* I have £10 in my account and can’t make calls. This is fraud!!!! ### 1/5 — Does not work *2025-06-17, version 3.4.0* I tried to call my Mother in Europe never went through ### 1/5 — Mauvais acheminement des appels *2025-05-28, version 3.4.0* Débit d’appel mal acheminés ### 1/5 — Nie polecam *2025-04-30, version 3.4.0* Doładowałam za £5 i pisze że nie mogę wykonać tego połączenia! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Service *2026-07-27, version 3.4.0* Bad experience as I topped up £5.00 and I was calling to India from UK, To only hear - SORRY WE ARE UNABLE TO MAKE A CALL NOW’ - they don’t have any customer support telephone or web chat. Only to email and wait for days for reply. Requested a full refund and advising the users to not to use this app. ### 1/5 — Failed calls, no support *2026-06-07, version 3.4.0* I am unable to make any calls and raised this with the customer service since more than 2 weeks. They do not even acknowledged the mail. Pathetic customer service. I regret using them and will not recommend to anyone. ### 1/5 — Scam *2026-05-28, version 3.4.0* Before the calls works now when you call a number someone is responding and just holding you untill you consume your credits without transferring the call to the desired number ### 1/5 — Be warned. *2026-05-21, version 3.4.0* Be warned. I had already recharged my account, then an additional payment was taken unintentionally. I contacted support requesting a refund for the extra charge and received no response. Instead, my account was blocked entirely, including access to my remaining balance of around USD $32. Multiple emails have been ignored. Extremely disappointing experience. ### 1/5 — Connecting *2026-05-02, version 3.4.0* Never been able to connect to other end ### 1/5 — Sound *2026-04-29, version 3.4.0* Sound not so good ### 1/5 — Possible scam *2026-04-26, version 3.4.0* First free call went through ok, first and second call were also ok after adding credit to my account. After that I was unable to make any other calls, reached out to customer care multiple times without any response. ### 1/5 — Very Unhappy *2026-03-22, version 3.4.0* The app keeps charging me for phone calls that never get connected. I’m being charged just for dialling the numbers! Ridiculous. ### 1/5 — ABSOLUTE RUBBISH *2026-03-18, version 3.4.0* Don’t waste your time or money the App does work. It’s useless. They just want access to your details. ### 1/5 — Gimmick *2026-03-15, version 3.4.0* Does NOT WORK! The line for international call NEVER answers! ## Most praised reviews (10 highest-rated) ### 5/5 — Cheap rates *2025-12-20, version 3.4.0* Have used it for years & happy with it ### 5/5 — Keine Verbindung möglich und keine Hilfe vom „Support“ *2025-11-18, version 3.4.0* Finger weg! ### 5/5 — Phone calls *2025-10-17, version 3.4.0* This app is great for international calls. It is not expensive and I have been using it for many years. ### 5/5 — App is glitching *2025-09-12* I don’t know what happened to this app, it used to be good. Now for some reason takes forever to log in and when it does, literally few seconds later it kicks me out again and I have to try to log in again and then I’m stuck in this loop. Developers need to file an incident and work on fixing this issue asap. ### 5/5 — Mauvaises connections ou / coupures *2025-08-02, version 3.4.0* Je suis contente en général mais parfois la connection ne se fait pas, notamment sì j’appelle depuis la France. ### 5/5 — Dirk *2025-07-02, version 3.4.0* Excellent value for money, I’ve been using this app for a long time ### 5/5 — Overseas Phone Company *2025-06-19, version 3.4.0* An excellent service from an excellent Company on ### 5/5 — It works *2025-05-15, version 3.4.0* Great ### 5/5 — Pour le Sénégal *2025-03-09* Je conseille d’utiliser TOOLANI j’en suis satisfait ! **Developer response:** Bonjour, merci pour votre validation. Envoyez moi un message à philippe.dubois@toolani.com contenant le numéro destinataire, avec le lequel vous rencontrez des problèmes. Je suis sûr, que nous pouvons vous aider très rapidement. Cordialement, Philippe Dubois ### 5/5 — Difficulties *2025-02-24, version 3.4.0* Doesn’t always connect, or stops during the call. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*