# Toolqit Service Desk — Help desk for MSP techs

> Mobile help desk console for managed service provider technicians. (iPhone/iPad app by Toolqit Inc..)

- Source: https://appshunter.io/ios/app/toolqit-service-desk/id6783984980 (this page in markdown: same URL + `.md`)
- Developer: [Toolqit Inc.](https://appshunter.io/developer/1707133372)
- Category: Productivity
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 16.4 · 37 MB
- Languages: American English
- Released: 2026-06-30
- Data updated: 2026-08-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/toolqit-service-desk/id6783984980/reviews.md

## What is Toolqit Service Desk?

Toolqit Service Desk is the mobile console for MSP technicians. Manage your support tickets, reply to customers, and keep work moving from anywhere.

Built for technicians who live in the queue:

  · Inbox and My Tickets: see what is assigned to you and what needs a reply, sorted by priority.
  · Team Queue: pick up org-wide tickets and stay on top of incoming work.
  · Reply fast: draft and send customer replies, with AI assist to polish your message before it goes out.
  · Voice to ticket: dictate a reply and have it transcribed and composed into a clean message.
  · Attach evidence: snap a photo or pull a screenshot from your library straight onto a ticket.
  · Create tickets: log a new issue in seconds with the guided new-ticket flow.
  · Knowledge base: search your team docs and walkthroughs without leaving the app.
  · Time tracking: capture time on a ticket as you work it.
  · Push notifications: get pinged when a ticket needs you.
  · Secure sign-in with two-factor authentication.

Toolqit is an AI-powered help desk for managed service providers. This app connects to your Toolqit workspace. An active Toolqit account is required to sign in.

## Key features

- Ticket management
- Customer replies with AI assist
- Voice-to-ticket dictation
- Attach photos/screenshots
- Knowledge base search
- Time tracking
- Push notifications


## Frequently asked questions about Toolqit Service Desk

### What is Toolqit Service Desk?

Toolqit Service Desk is the mobile console for MSP technicians, allowing them to manage support tickets, reply to customers, and access their knowledge base from anywhere. It connects to an active Toolqit workspace.

### Does Toolqit Service Desk require an account?

Yes, an active Toolqit account is required to sign in and use the Toolqit Service Desk mobile app. It is built for technicians who live in the queue.

### Can I reply to customers with AI assistance?

Yes, Toolqit Service Desk offers AI assist to help polish your customer replies before sending them. It also features voice-to-ticket functionality for dictating replies.

### How does Toolqit Service Desk handle attachments?

You can attach evidence directly to tickets by snapping a photo or selecting a screenshot from your library. This helps provide context for issues.

### Is Toolqit Service Desk available on multiple platforms?

Based on the provided data, Toolqit Service Desk is currently supported on iPhone. Information about Android availability is not specified.

### How often is Toolqit Service Desk updated?

The app was last updated on June 30, 2026, with version 1.0. Further update frequency details are not provided.

### What is the user rating for Toolqit Service Desk?

Toolqit Service Desk has a perfect rating of 5.0 stars from 1 rating. This indicates a highly positive initial user experience.

### Does Toolqit Service Desk have ads?

No, Toolqit Service Desk does not contain advertisements. The app is free to use and does not have in-app purchases.

## Version history (last 2 releases)

### 1.0.1 — 2026-07-28

Performance improvements

### 1.0 — 2026-06-30

No release notes.

## More apps by Toolqit Inc.

- [ElevareMinds](https://appshunter.io/ios/app/elevareminds/id6466257196)

All apps by Toolqit Inc.: https://appshunter.io/developer/1707133372

## Related topics

[service desk](https://appshunter.io/ios/topics/service-desk)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*