# toothsi \| skinnsi is now makeO — user reviews

> 80 indexed App Store user reviews of toothsi | skinnsi is now makeO by AMPA Orthodontics Private Limited, rated 4.50/5 from 35 ratings.

- Source: https://appshunter.io/ios/app/toothsi-skinnsi-is-now-makeo/id1573537173/reviews
- App overview in markdown: https://appshunter.io/ios/app/toothsi-skinnsi-is-now-makeo/id1573537173.md
- Rating breakdown: 5★ 28 · 4★ 1 · 3★ 3 · 2★ 0 · 1★ 3

## Newest reviews (16 of 80)

### 3/5 — Toothsi Aligners - Worst customer service

*2025-10-15, version 5.1.6*

I am using a set of aligners and they were hurting my gums and had caused some infection and I am calling the andheri center from the past four days they either say doctor is busy call later, we will give you a call back or call me in the clinic and when I informed I won't be able to come to the office they say we will confirm for online appointment, sometimes they don't even pick the call. Worst customer service ever and the same experience I faced while my aligner kit was delivered a week later. They don't care after you pay the money. And I am writing this review after just one month of my treatment. Hope my next eight months go smoothly.

### 1/5 — Worst support after purchase

*2025-09-25, version 5.1.6*

I’ve purchased their makeO toothsi plan. My treatment is for 1.2 years 
Pre-sales :they called my thousands of time so that i purchase their treatment plan and kept on interacting with me. 
Post sales: customer service team hardly takes the call, priority has dropped to ZERO. Orthodontist with tell you something and whereas the email shows different information. 
Booking a consultation is hard. Response rate dropped to 48-72hr. 
Chat support doesn’t get connected. 
No body calls to provide update or alinger care check-in is scheduled but no doctor have connected with me from 4 days. There is a wait time of 2hrs but there is no reply from 4 days. 

Toothsi sounds good in the starting with the attention and care they show before you make the payment. But it’s like I’m stuck in this for 1.2 yrs now. 
There are a lot of people involves in this and different promises. One of the person promised to give me 2 set of post treatment alingers. But then everyone else says that it will be only 1 set. 
Toothsi is messy and will cause a headache throughout the treatment period. My friends want to get into alinger treatment but I’m slept iCal to advise them toothsi. 
Very poor service and feels like trap post the sale is completed.

### 1/5 — Not responsive after first set of aligners got delivered

*2025-09-20*

It’s been over a month since I was promised my second set of aligners and even though they said 15-20 days now when I ask either they do not respond to my ticket for days or repeat the same jargon over and over. Your aligners are in production, I can’t commit to a date. The tracking details will be shared as soon as the production ends. Over and over for every question. The bigger problem is the payment was taken upfront and one cannot do anything for the poor service. So far because of the incompetence of their doctor I have Injested metal bands and plastic buttons because they didn’t glue it right, have faced lack of accountability because they just said come to the clinic and get the button placed again. My teeth have been damaged beyond repair because of the plastic and the extra material they add and with all this they are only interested in selling more and more of their products.

**Developer response:** We urge you to kindly share your details with us. This will enable our team to initiate communication with you. We are awaiting your response.

### 1/5 — absolute scam

*2025-09-11, version 5.1.5*

i have paid 12000 for toothsi care to get aligners and as soon as payment was done all treatment was immediately stopped when i called at customer care they put me on hold and never receive any call from my side. i have emailed dozens of times with no reply. they have taken money with no service from their side. please save your time and never trust in this company

### 1/5 — Breach of service

*2025-08-09, version 5.1.4*

I started my teeth alignment treatment with Tootsie and initially, things went well. The first box of aligners was good and their service at the beginning was satisfactory. However, upon receiving my second box, the experience completely changed.

They failed to schedule my appointments, which meant the doctor never called me for the required session. As a result, I have been unable to get my teeth attachments and start my second phase of treatment. Instead of resolving the issue, they have been delaying the process and refusing to take proper responsibility.

This has caused a huge delay in my treatment, and I feel like I’m being scammed. I trusted them with something as important as my dental health, but the lack of professionalism and accountability has been extremely disappointing. I would strongly advise others to think twice before choosing Tootsie for their dental needs.

### 1/5 — Extremely disappointing experience.

*2025-04-30, version 5.1.2*

I have been struggling for the past 10 days to get any support for my Toothsi aligners team. Once the product is sold, they completely forget about you. Daily calls, repeated online support requests, and even in-person visits to their clinic have been met with zero resolution. The staff doesn’t greet you properly and shows no willingness to help. Their customer service is absolutely unresponsive and indifferent. I strongly advise others to think twice before trusting this company. I will be highlighting this issue across other social platforms as well.

### 1/5 — Worst customer support

*2025-04-17*

This is the worst customer support with i have had spoken to. I was chasing them for almost a year regarding refund for my hydra facial treatment. As the treatment is not upto the mark i got pimples after every session and i complaint about it but no response from them. Then i stop taking the sessions. They didn’t follow up for 6 months then i told them to initiate the refund but they said we can modify the package but cant initiate the refund. Now i told them to give me the lifetime sessions as i was taking laser hair reduction pkg along with hydra. I got 8 sessions complete last year. Then i book maintenance sessions again last year told them to modify my hydra amount they didn’t do anything. 
Now i told them again to do lifetime sessions along with my hydra amount and use my makeo coins. Also cancel the laser pkg as well. As it will cost more in the pkg it was for 54,000 and i took maintenance in 20k my hydra was for 16k. 
So if they use my make o coins 10,000 along with refund for laser that is 17,500 and hydra refund is 11,000. The amount total is 38,500. I will pay the rest amount for sue i have no problem with that. But i cant have laser 7 sessions along with life time sessions. It will cost more. So plz understand what i’m trying to say here. My money which i earn i dont want to spend like penny. For us 50K is big amount to spend on. Bcoz i have already gave you 20k maintenance and 16k in hydra and again i give you 50k. I’m sorry i will not do this. You have to guys do it in my way. Today again they did the same they always hung up on me. You have to show us empathy not your attitude. You guys are getting paid bcoz of us. If we will not taking the packages you will be getting your salaries on time. Plz look into that matter.

**Developer response:** Hi, We did not intend for you to have such an experience and shall surely have this taken care of. Please share your registered contact number via email at customersupport@skinnsi.in  to quickly get in touch with you.

### 1/5 — I have never seen the company like that

*2025-04-08, version 5.1.1*

I have book for a 3D scan and makeover plan dated 8th of April 2025 at 8:00 AM nobody came for a 3D scan and after 3 hours they told me that we can’t do the 3D scan in your city. Then asked me to choose video consultation but why I choose video consultation when I book for a 3D scan. I asked then if you can’t give me the services I choose then cancel it and refund me and they are saying that it can’t be refunded. They are just fooling people with flashy ads and 3D scan thing they don’t even have doctors available and they already know about that but still asking people to pay them and forget the 3D scan it’s clearly a fraud and I should report that to consumer court.

### 1/5 — BEWARE – TOOTHSi is a Scam! Fraud Alert!

*2025-04-07, version 5.1.1*

I booked a treatment with Toothsi in good faith. During the consultation, they were extremely responsive and promised that I could easily continue my aligner treatment from the UK via video calls. I trusted them and made the full payment of ₹40,000.

But once the payment was made, their attitude completely changed. Suddenly, they said I must come in person for a dental procedure — which was never mentioned before. I reminded them that I was already in the UK, as I had clearly informed them during the initial discussions.

After multiple frustrating calls and emails, I decided to cancel the treatment in December 2024 and requested a refund. They said they would deduct ₹11,000 and refund ₹29,000. Although unfair, I agreed — just to end the matter.

But till now, I haven’t received a single rupee from them.

Every time I call, they give fake promises of a “callback.” When it came to collecting payment, they were calling and following up like anything. But when it’s about refunding a customer’s hard-earned money — total silence.

Toothsi is a fraud. They are dishonest, misleading, and unprofessional. Do NOT trust them with your money or your dental health.

I am exploring legal options now. If anyone else has had a similar experience, we should raise our voices together.

### 1/5 — A Complete Scam – Toothsi Is Cheating Customers!

*2025-03-11*

I had initially trusted Toothsi and even referred my friend to their aligner plan, believing in their service. As part of their referral program, I was supposed to receive ₹4,500 as a referral bonus. I followed all their instructions, submitted my bank details and a canceled cheque through their app, and was informed that the amount would be credited within 15 days. However, it has now been over a month, and the money is still not credited.

What’s worse is their customer service—every time I call, they give the same scripted response: “We will arrange a callback.” Despite multiple follow-ups, they have done nothing except delay the process. They keep saying that my issue has been marked as “high priority” and that they will check with the accounts team, but in reality, no one is taking responsibility.

It is clear that Toothsi is running a fraudulent operation under the guise of a referral program. They lure customers in with false promises but never honor their commitments. This is nothing short of a scam, and I am now left with no option but to escalate the matter legally by filing a complaint with the consumer forum.

I strongly advise everyone to stay away from this app and company. Their unethical business practices and blatant dishonesty show that they have no intention of fulfilling their promises. Save yourself the trouble and do not fall for their misleading schemes!

**Developer response:** Hello, we sincerely apologize for the inconvenience you faced with Toothsi. We value your feedback and would like to address your concerns promptly. Kindly share your registered phone number and email address with us via email at customersupport@toothsi.in, allowing our team to reach out and assist you as soon as possible.

### 1/5 — A Group of Liars and Cheaters

*2025-02-17, version 5.0.55*

Taken Face Peel and Hydra services more than a year back to make my skin even tone. They promised me and charged me a good amount for this.

In the name of Peel they only did my lips peeling with excuses it's too hot summer so not good for the skin but they counted these sessions and cut my maximum sessions like this. Even in Hydra, they did peeling n peeling. Due to excessive n hard peeling, I got many black spots on the nose and other parts of my face. Attached are some pics for reference.

LIVING WITH THESE MARKS BECAUSE OF THEM!

I raised tickets many times but they closed it without even talking. I raised this on mail and through App but they are not listening.

Dr. Kriti, Dr. Develina, Shivani these are the name who are only doing fake promises and closing my tickets without doing anything.

Dr. Kriti left Skinsi without giving any download to the current doctor and now she is telling App showing your Hydra and Peeling sessions are done.

They are only ready to sell packages and products.

I would strongly say . don't go to them. they are fake .

I don't want to cross the line otherwise I would have written something worse they deserve.

DON'T GO TO SKINSI

If there will be any provision to submit the images, I would have. I have sent images to them but again closed the tickets

### 2/5 — Honest Review of Toothsi Aligners – Disappointing Experience

*2025-02-06*

I started my Toothsi aligners journey at the end of 2021, and while the initial process seemed professional and promising, my experience quickly took a disappointing turn.

🔹 Lack of Follow-ups: As soon as I made the payment and received my kit, the communication from their end completely stopped. There were no follow-ups or guidance, which made the process feel very disconnected.

🔹 Pending Clinic Visit: It’s been three years, and my clinic visit is still pending. Despite repeated delays, there has been no proactive effort from their team to schedule or complete it.

🔹 No Reminders or Support: Since aligners require discipline, I expected some form of reminders or check-ins to ensure I stayed on track. Unfortunately, there was zero support from their side, which made it even harder to follow the treatment properly.

🔹 Extra Costs: Every time I misplaced or broke an aligner, I had to pay an additional amount to get a replacement. This added unexpected expenses to what was already a costly treatment.

Final Verdict:
While the initial consultation was great, the lack of follow-ups, poor customer service, and extra costs made this experience frustrating. If you're considering Toothsi, be prepared for minimal support after payment. I wish I had gone for a more reliable option with better post-treatment care.

⭐ Rating: 2/5

**Developer response:** Hello, we sincerely apologize for the inconvenience you faced with Toothsi. We value your feedback and would like to address your concerns promptly. Kindly share your registered phone number and email address with us via email at customersupport@toothsi.in, allowing our team to reach out and assist you as soon as possible.

### 1/5 — Worst serviceeee

*2025-01-31, version 5.0.55*

This is such utter waste of money..they provided me the wrong set of aligners when i lost my aligners..they dont even have my scanned aligners info in the database (they have only for the first scan info not the second one)they confirmed rescan will be done..i have been trying to follow up since one and half month..no response from them they just say we will call back..even after visiting hospital,doctors also wont have full information regarding our previous scans how many times it was done since it is not updated in databasee..my teeth is relapsing and im definitely fedup of toothsi wasted my money and time..not recommending for anyonee..

### 1/5 — Smile Journey

*2025-01-14, version 5.0.53*

I spent roughly 60k on teeth alignment. I feel I just drained it in gutter. First of all there is no regular doctor consultation, and the dentist are also not experienced or well versed mostly they are just starting out after finishing their education. 
I regularly followed each and every step till wearing retainers for about 1.5 years but still I experience relapse. And my teeth were not in exact shape what is expected in last stage of retainers. I consulted experienced orthodontist later, they said they have just not taken any consideration of how the teeth alignment will affect your jawline, now my teeth is not properly aligned for biting and it is causing huge problems 
Overall, makeO is extremely useless 
Please go for a real experienced orthodontist

### 1/5 — Worst app ever with Fraud

*2024-12-14*

So they have deleted my comment again and again. Because i spoke reality. I had been promised it would be smooth treatment but from starting 1st session i got rashes achne and black spots. Even after consultation dr they just suggested allergic medicine. After 4 sessions my hair growth got more heavier and darker. No solution was ever provided to me after too many consultations. When i raised my concern more they came up with 1 thing that left over sessions would be refund. For that refund they actually took 2 months as they were giving unnecessary reasons. Till the time i got no call from senior person. Now my face and body have got worsen and literally so many marks and just got refund for pending sessions after a lot of fight but what about the money loss i faced. The package they provide is way expensive den of others but i had really trusted this app but they just want to have money in their pockets. I wish every app rating could be zero star plus the company won't be able to delete your comment. Plus don't let them play with your skin. They don't even care about their clients or about they skin concerns. Please learn basic ethics and be honest with your clients if you are running a company.

**Developer response:** Hello! Our team sent you an email on December 10, 2024, at 6:47 PM regarding your concern. We kindly request you to refer to it and reply to the email for further assistance. Thank you!

### 1/5 — Worst service - they are a scam

*2024-11-22, version 5.0.52*

I got my scan done and paid half for the treatment which was promised to me, when it came to final execution they denied the price agreed upon earlier and asked me to pay double the amount, I asked them to refund the money which they didn’t and forced me to either pay double or let go of the money I have already paid. This went on for 10 months, I finally had to file a complaint at Consumer Grievance portal, after which they processed the refund in a day. 
Worst medical services company, zero coordination between different teams, no one is aware about their work and the worst mobile app- kids from my college can make a better app, please hire a good product manager or just give some college students an assignment, they’ll give you a better app in 10 days.

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst service, don’t waste your time and money

*2026-06-10*

Ever since I’ve received my kit( which was wayyy later than initially expected), the alligner sets are not fitting well and despite of complaining again and again the doctor seems to be postponing it. There is no solution and when repeatedly I have written emails and called for appointment, there is nothing from their side. Don’t waste your time and money and your energy behind them. Rather get a professional and local doctor who would do a better job. Even the quality of the alligners is not upto the mark. It has never fitted well and even during the appointment with the doctor it came off right in front of them. Still I was told to continue it and come back after my 5th set. It doesn’t make sense because if the sets are all not fitting well since the first set, how is the treatment even going to work. I have repeatedly asked for my plan that the doctor usually plans for such treatments, but there’s been 0 response. 0 stars

**Developer response:** Hi, we sincerely apologise for the inconvenience and disappointment caused. We understand your concerns regarding the aligner fit, treatment progress, appointment delays, and lack of updates. This is certainly not the experience we aim to provide. Kindly share your registered contact number and detailed concern with us at customersupport@toothsi.in so our team can review the matter thoroughly and assist you further. We appreciate your patience and understanding.

### 1/5 — Aligners

*2026-05-28*

I am extremely disappointed with the service I have received from your company. I have already completed the payment for my aligners and treatment, yet for the past 3 months I have been facing continuous delays and poor communication from your side.
For the last 1 month, I have been trying to contact your team regarding my appointment and treatment updates, but my calls and messages are being ignored. Despite repeated follow-ups, no proper response or appointment has been provided.
This level of negligence after taking full payment is highly unprofessional and unacceptable. I trusted your company for my treatment, but the lack of support and communication has caused me a lot of frustration and inconvenience.
I request you to immediately schedule my appointment and provide a clear update regarding my treatment process. If this issue is not resolved soon, I will be forced to escalate the matter further through consumer complaint forums and social media platforms.

**Developer response:** Hi, we sincerely apologise for the inconvenience, delays, and lack of communication you have experienced. We understand how frustrating this must be, especially after completing the payment and waiting for updates regarding your treatment. This is certainly not the experience we aim to provide. Kindly share your registered contact number and concern details at customersupport@toothsi.in so we can review your case on priority and assist you further.

### 1/5 — Promised for 7month treatment plan but taking may-2025 to September 2026  .all fake worst toothsi

*2026-04-23*

Iam using toothsi aligners since may -2025 for teeth gap , And my treatment plan was of 7 months . By December I have to complete my treatment . But as my gap was retained despite asking for rescan . they sent me finishing aligners in feb-2026 which already delayed the treatment and made worsening of the gap . After repeat complaints For which they took 25th march re scan and gave  booster plan for 4months . But today 23rd April -2026 . Still not received my booster aligners . It  will be more than a year  since you promised the result which was 7 months nly  classic one and my tooth was not a disaster to manage to take this much time . Iam so unhappy with u and slow response. Iam regretting getting treatment done by u . U r not at all helping and doing needful. No one can waste this much time from 2025 may - September 2026 these many months more than yr . Very very bad. Making us to give fake positive review for any query .

**Developer response:** Hi, we sincerely apologise for the experience and the delay caused. We understand how frustrating this must be. This is not the outcome we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your case on priority and assist you further.

### 1/5 — Bad service worst option to choose from others available in the market

*2026-03-13*

My experience with Toothsi has been extremely disappointing. In the beginning, when they were trying to sell their plans, everything seemed perfect — they were very responsive, punctual, and well-organized. Their team would follow up regularly and make the whole process look very smooth and professional.

However, things changed completely once I decided to move forward. Booking appointments became a struggle. Getting a response from their team is incredibly difficult. Calls often go unanswered, confirmations are unclear, and their chat system is frustrating to deal with. What initially felt like a well-managed service quickly turned into a stressful and time-consuming experience.

The level of support and communication after signing up is simply unacceptable. It feels like once they have you as a customer, your concerns no longer matter. Overall, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to think carefully before choosing Toothsi.

**Developer response:** Hi, we sincerely apologise for the experience and the inconvenience caused. This is not the level of service we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your concern on priority and assist you further.

### 1/5 — Worst Service

*2026-02-17*

My fiancée opted for their service last year with the expectation of seeing proper results within a year. However, after her braces were removed five months ago, she was only given trial aligners that were supposed to be worn for one to two weeks. It has now been five months, and she has still not received a single actual aligner. As a result, the progress she achieved is now starting to reverse.

Additionally, she was not even provided with retainers after the braces were removed, and the trial aligners themselves arrived three weeks late. The service has been extremely disappointing. The customer care team has been unhelpful and when I requested to speak with a senior representative, I was told the senior was on emergency leave and that they could only raise a ticket. They insisted that any resolution would come only via email. The representative I spoke with kept repeating the same three sentences without offering any real assistance.

Overall, this has been a very frustrating experience and reflects poorly on the service quality and support system.

**Developer response:** Hi, we sincerely apologise for the inconvenience and disappointment your fiancée has faced. We understand how concerning it must be to see her progress reversing due to delays and lack of proper support. This is certainly not the level of service we aim to provide.
Kindly share her registered contact number and complete treatment details with us at customersupport@toothsi.in so our team can review the case on priority and provide you with a clear update and appropriate resolution at the earliest.

### 1/5 — Worst experience, total waste of money(don’t waste your money with them)

*2026-01-27*

So many problem with toothsi 
1.The person who came for scanning (Abid Ali-chennai) was promising so many things which will not going to delivered by Toothsi and also when you pay money the person (Abid ali) is not going to receive your call and directly going to ignore your message.
2. I paid full money on 25 December 2025 but still after 35 days my half of the kit is in pending and it shows that it will dispatch soon , even after complaining so many time.
3. Costumer support is worst , if you complain or ask something they can’t do anything ,simply they are going to raise a ticket and you will get a message that someone will call you between 24 to 48 hours but no response from any one, if you raise a complaint also that you didn’t get any call then again they are going to raise a ticket that someone will call you between 24 to 48 hours but no again response from any one and it keep on happening.
Conclusion- Better go with your local dentist they might not look so fancy but trust me you are going to be in trap if you come with Toothsi and you are going to waste your money by just getting the fancy promises which not going to deliver after paying your money.

**Developer response:** Hi, we’re really sorry for the inconvenience and frustration you’ve experienced. This is certainly not the experience we want our customers to have. We understand your concerns regarding the commitments made, the delay in kit dispatch, and the lack of timely follow-ups from our team. Please be assured that we’ve highlighted this with the concerned team and are working on it on priority. We’ll ensure you receive a proper update and resolution at the earliest. Thank you for your patience.

### 1/5 — Disappointing Experience

*2025-12-11*

I’m sharing my personal experience so others can make an informed decision.
I booked a basic consultation with Toothsi and paid ₹200. From that point onward, the experience became extremely stressful.
The scan on my dashboard was shown as “completed” even before the scan had actually happened. A video consultation was scheduled without my consent, and throughout the process I kept receiving contradictory information from different representatives.
I was told that I could cancel the plan before aligners go into production. But despite repeatedly asking for clarity and cancellation, I was met with silence and shifting explanations. On top of that, a loan was approved under my name based on the information they gave—yet when I requested cancellation, I was suddenly told I needed to pay ₹12,000 just to close it, even though the aligner process had not started.
For weeks, I have been writing emails asking for basic answers, timelines, and accountability. I still haven’t received a proper response. The amount of mental stress, back-and-forth, and lack of transparency has been overwhelming.
This has been one of the most confusing and emotionally exhausting customer experiences I’ve ever had. I sincerely hope Toothsi improves its communication, accountability, and ethical practices so no other customer goes through what I’m currently dealing with.

**Developer response:** We're saddened to hear about your experience. However, we assure you we're determined to rectify the situation. Please provide us with your contact information through DM , so we can talk to you personally and address your issues.

### 1/5 — Worst Platform to get your teeth Aligned

*2025-12-03, version 5.1.6*

They have extremely terrible service. You don’t get the service you pay so much for. They have very few orthodontists in a city like Delhi and most times only 2 locations will have doctors available. They don’t have any coordination within the team itself. The doctors visits are not communicated properly, you have to run after them to get confirmation on anything. The aligners sets are not delivered on time and when you call customer care they onlg give you more excuses. They take your money and forget about you completely. Would not recommend Toothsi to anyone. PATHETIC SERVICE!

### 1/5 — Worst app and customer service

*2025-11-18*

Extremely extremely disappointed with Toothsi. They're quick to take your money but very lethargic and unresponsive when it comes to providing the services they promised. I bought the fast track plan and still the Toothsi box was delivered very very late. Even slower than the normal plan. After the box was delivered, they did not make contact with me to guide me further. I had to connect with them myself to know what had to be done with it. For that also, I called them a lot of times but there was no quick response. The same story has been continuing ever since.

Their app is even worse. It doesn't work. I had to stop my treatment for 10 days in between due to some dental issues and since then the app doesn't work. It didn't stop the timer and it's way ahead of my actual pace. I tried to upload my progress pictures but the app is so slow, I left it that way for almost 2 hours but still couldn't upload the pictures. I'm more than halfway through my aligners and not a single doctor has checked on my progress. I can't keep calling them to tell their job, Toothsi should take the responsibility itself. It's very hard for me to keep trying to explain them the position.

**Developer response:** We’re truly sorry to hear about your experience — this isn’t the service we want for our customers. Thank you for bringing it to our notice.
Please share your registered contact number and details at customersupport@toothsi.in so our team can review your case and reach out at the earliest.

### 1/5 — Complain Against Toothsi and Skinnsi

*2025-10-04, version 5.1.6*

I purchased both Toothsi and Skinnsi plans on 5th September 2025, and my overall experience has been extremely disappointing. I strongly do not recommend this brand for either dental or skin treatments.

After making the payment, there has been no proper response to my tickets or calls. Even when a reply comes, it takes 2–3 days, which is highly unprofessional for a healthcare service.

It took 50 days just to receive my first aligner, and even that was delivered to the wrong address, despite me providing the correct one multiple times. This clearly shows poor coordination, lack of accountability, and negligence from their end.

Nothing about the process — from customer support to treatment delivery — has been satisfactory. I feel completely stuck after purchasing their plans, and there seems to be no proper escalation system or concern for the customer’s experience.

I hope this feedback reaches the management team so they can take urgent corrective action and prevent others from facing the same issues.

## Most praised reviews (10 highest-rated)

### 5/5 — Great Experience

*2026-07-23, version 5.1.11*

Dr. Sneha was very helpful

### 5/5 — Dr Keerti

*2026-01-26, version 5.1.7*

Ordering my retainers was super fast and easy with help of Dr. Keerti. She very helpful and efficient in managing the entire process. Would love to recommend toothsi to many more

### 5/5 — Tootshi

*2026-01-19, version 5.1.7*

Today I completed my whole course pf tootshi … nd their results nd service is really appreciative… Thank you for making my dream transformation 
Suggested by - Dr Farhat

### 5/5 — Scanned by Rishikesh Gond overall scanning experience was good Rishikesh was communicative

*2025-12-19, version 5.1.6*

Scanned by Rishikesh Gond overall scanning experience was good Rishikesh was communicative

### 5/5 — Laser hair reduction

*2024-06-04, version 5.0.48*

I was planning for laser hair reduction since past 2 years but was confused where to be done? Then I found out make o skinsi through my friend, when I first booked trial session BOINI HEMA was my therapist & did a great job & insisted me to take full body LHR package after 4-5 sessions I found good results almost 70% of my hair growth is reduced & I opted HEMA for all my sessions as she is very good at her work, patient,calm & explains things very well . I would recommend if your planning for a LHR then u should opt BOINI HEMA for a smooth & friendly LHR journey😌

### 5/5 — Rapid fixes

*2024-05-11, version 5.0.47*

Ranjith from customer support team was resolved my app concern in asap.

### 5/5 — Excellent coustomer service

*2024-03-21, version 5.0.45*

Excellent coustomer service

### 5/5 — Great Professional Services from Toothsi

*2024-02-17, version 5.0.43*

A perfect smile is something that I always wanted but it came true when i heard about Toothsi aligners and their seamless treatment. It started from a great home consultation and 3D scan by Dr Mohammad Shahid, it was a quick and very oriented consultation by him which motivated me to opt for toothsi aligners instantly. Have been undergoing the treatment and results are astonishing. Would recommend people to opt for Toothsi for a perfect Smile

### 5/5 — Laser

*2024-01-18, version 5.0.41*

I had my fifth session with Monica Nagar and it went well. She was extremely patient and knowledgeable.

### 5/5 — Referral cashback problem

*2023-12-18, version 5.0.39*

Selvi, a customers support executive from the Mumbai branch helped me with all my concerns, she was supportive in each and every call. This whole thing was getting delayed from months and Selvi took care of it by being on her toes and was super active in solving this issue. She made sure that i am happy and satisfied and have no further problem. Such a considerate person. Loved her services.

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