# TopLine Financial Credit Union — user reviews > 28 indexed App Store user reviews of TopLine Financial Credit Union by TopLine Financial Credit Union, rated 4.80/5 from 1,360 ratings. - Source: https://appshunter.io/ios/app/topline-financial-credit-union/id1415002005/reviews - App overview in markdown: https://appshunter.io/ios/app/topline-financial-credit-union/id1415002005.md - Rating breakdown: 5★ 1,205 · 4★ 109 · 3★ 21 · 2★ 10 · 1★ 15 ## What do users think of TopLine Financial Credit Union? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile banking - 💡 Supports latest technologies (e.g., Face ID) **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Difficult password reset process - ⏱️ Slow app performance and loading times - 📍 Inaccurate branch locator **Commonly reported bugs** - Account summary page always blank - App not loading after login - Fingerprint login not working **Most requested features** - Integrate Zelle for faster money transfers - Improve mobile check deposit functionality - Add landscape mode support for tablets ## Newest reviews (8 of 28) ### 3/5 — Deleted the app *2023-11-10* Right after I log in it goes to a white page and does not load the app. Its not my phone—its on their end. So I deleted the app. I will give it one more try and load the app again. ### 2/5 — No more landscape view *2023-08-27, version 4009.1.1* Latest “update” forces app into portrait mode on my iPad Pro. Big disappointment, less useful. ### 2/5 — Buggy update *2022-12-16* The new update makes the UI prettier, but there are so many bugs. Currently nothing even loads after logging in. ### 4/5 — Topline x zelle *2022-12-15* I love this app! one thing I should recommend though would be link zelle with it! ### 2/5 — Down often *2022-10-26* This app works great when it’s open but is “down for scheduled maintenance” like 40% of the time I try to use it. Frustrating! ### 2/5 — No longer fits *2022-02-04, version 3020.1.1* Updates to this app make it no longer display correctly on the iPad Pro. Left 15% (most of the nav menu) is clipped off in either portrait or landscape orientation. ### 3/5 — Mobile Deposit Issues *2019-06-21* The current iteration of the app does not currently allow mobile deposit of checks. The widget for this seems to be present under Widgets, but is inaccessible on any other menu, and cannot be accessed from the widget selection menu. Otherwise, it looks plenty shiny, just had low functionality. ### 4/5 — SO much better *2018-10-10* I have been waiting YEARS for TopLine to release a full-fledged mobile application and the time has finally come! This new app is leaps and bounds better than their previous one(which was just their mobile website wrapped in an app container). No more having to log in every time you click the back button and the interface is much cleaner. My only complaint with the new app is that sometimes it takes longer than it should to load account information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible. *2025-08-05* Absolutely terrible, tried signing in I kept getting timed out over and over an as I FINALLY was about to finish it said I made a max attempt of 3. This is actually bull. ### 1/5 — Acct summary page always blank *2022-04-13* After several reboots of the iPad and several reinstalls of the app, the Account Summary page is still always completely blank. Makes the app unusable. ### 1/5 — No longer opens *2022-03-19, version 3022.1.2* I’ve tried everything and the app will not open!! ### 1/5 — Can no longer access account *2019-05-06* I just did the most recent update and can not access my account now. Worked fine before but now just times out every time I try to log in. Waste of time ### 1/5 — Won’t work *2018-11-29* I haven’t been able to access my account in over a month. I even went into a branch (had to deposit a check in person since I can’t get into the app) to have someone help me, which took a while. I was able to log in while at the branch, but now it’s back to the same error message when I try to enter my info. So annoying! I’ve been with Topline for over 10 years but I’m going to switch credit unions if i can’t get this app to work soon. ### 1/5 — Doesn’t work *2018-10-11, version 3000.6.2* Downloaded new app and now I can’t get into my account. Text code is going to wrong phone number. Something is messed up. ### 1/5 — Junk *2018-10-11, version 3000.6.2* Keep the old app as this new one will not work at all ### 1/5 — Doesn’t work *2018-10-10, version 3000.6.2* The old app worked fine. This one won’t let me into my account. ### 2/5 — Resetting Password Issue *2026-01-04, version 4019.0.3* It’s nearly impossible to reset password or locate username without having the member number. Very inconvenient, now I have to wait until the weekday to reach a customer service representative. ### 2/5 — Branch locator is aweful *2023-09-16* Attempted to get Topline specific branch information (lobby hours for a branch) - input city and state, got green dots for ATMs and other banks east of the branch I was looking for, but the no green dot where I expected the branch to be. If I zoomed into the block where the branch is I got the google maps business information bubble, but I wanted the information to come from topline. Branch locator could definitely use some attention. I’d almost prefer a list over this wedged in google map. At least give branches a different dot color than ATMs. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent experience *2025-06-04* The app is great second only to the EXCELLENT customer service offered at my Comp branch. ### 5/5 — AA++++ *2025-03-10* If you want to feel like a million dollars from a bank, then bank here! ### 5/5 — Rodeo up *2025-03-08* I’ve been with TopLine Federal Credit Union for at least 30 years. They’ve always performed well. They’ve always helped me work out deals. Better options for loans and payments. I can’t imagine going anywhere else. ### 5/5 — Love the app! *2020-01-16* I’ve been using the mobile app for a long time and I love it. I never have to go to the bank again for a check deposit or a cash transfer. There were some issues at times, but things got solved very quickly. I can view my accounts at anytime and anywhere at my fingertips. ### 5/5 — Mobile deposit needs improvement *2019-10-05* This is a cool concept. I’m not sure how other bank app do it either. But with this app it’s probably less time consuming and convenient to head to a physical location to deposit any all checks. I literally have spent an hour trying to deposit an unfolded crisp and clearly legible check that’s sitting on a completely black background just to be told time and again that it’s unable to be read. What a real waste of time considering that this is supposed to be something that saves you time. Everything else about the app is sufficient enough and I couldn’t be happier. But if someone would please address the ungodly cumbersome and painful experience of trying to use the mobile deposit function that would be fantastic. It’s seriously awful as it is, and time spent trying to get it to actually work would be better spent standing in line at a one their locations. At least you know then you’d eventually get your deposit made. ### 5/5 — Huge improvement-no complaints *2019-04-27* The new app is easy to use, self explanatory, has all the features and information I would want at my finger tips. Thanks for upgrading to allow mobile deposits to multiple accounts. #bonus My kids use it and appreciate the simplicity and ease of use as well. Thank you!! ### 5/5 — Love! *2018-12-05* I love the update! Everything is clean and intuitive. ### 5/5 — Problems loading *2018-10-24* At first it worked. Then my finger print ID stopped working. Had to reset my password again. And now it doesn’t load all the way. I uninstall the app and reinstalled it same thing At least the old app worked all the time ### 5/5 — Up to date technology *2018-10-17* The new app is miles ahead of the old one. Very easy to get set up if you take your time. Just got the new iPhone with face recognition and the app uses that to log me in. Convenient and quick! ### 5/5 — This app is much better! *2018-10-11* It’s very tricky trying to get started, I had to call. But once I called they were very helpful and she got me started it is a very cool app. I love the the bill pay is set up so you can go full version. If you’re having a hard time call! You won’t regret it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*