# Tops Online - Food & Grocery — user reviews > 47 indexed App Store user reviews of Tops Online by Central Food Retail Co., Ltd., rated 3.40/5 from 5 ratings. - Source: https://appshunter.io/ios/app/tops-online-food-and-grocery/id541492660/reviews - App overview in markdown: https://appshunter.io/ios/app/tops-online-food-and-grocery/id541492660.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (17 of 47) ### 1/5 — Wrong details when click on items to add to cart *2024-07-16, version 4.1.0* Agree with other reviewers, when you click on item it says it’s NZ Avocado no matter what the items is. Many months and not fixed - very poor App and represents poor service delivery by Tops ### 1/5 — Very disappointing *2024-06-04, version 4.0.7* App is terrible some items don’t come up , Stopped using site ### 2/5 — Still very glitchy! *2024-04-06, version 4.0.1* When I click on an item to read more info, the picture and info another product comes up. It’s so frustrating and the reason I always end up ordering from Makro online instead. Tops, please please please get your bugs fixed! this happened to me a few months ago,and despite having two or three app updates since, it’s still happening! And PLEASE may I suggest when you product a picture of a product, to take more photos, so that the back and side (if applicable) of the packaging is showing also, IN HIGH RESOLUTION FORMAT, so that customers can read the information on the back of the package. Often I want to know what ingredients are in a product but you only post the front of the package! It would helpful to see the back also thank you kha 🙏🏾✨ ### 1/5 — Item added to cart is always out of stock *2024-04-01* Tops as a store is good. No real complaints, but their app is terrible, most of the time it will not let you add the coupon codes or the store or the depot will call you to say that the items in your cart is not in stock or deliveries get canceled etc. I have not had similar experiences with Grab or Food Panda. **Developer response:** Tops would like to apologize for the inconvenience. Some products were ran out of stock in a very short time which we were unable to update in the system. However, we will improve and develop our system to get continuously better. ### 1/5 — Awful App *2024-01-02, version 3.43.25* Terrible App. Do not bother. This company needs to invest in their app. ### 2/5 — use in ipad product list not load *2023-08-05* Use in Ipad, full product list is not load. not functional at all **Developer response:** Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future. ### 1/5 — The absolute worst *2023-05-31* Everything about Tops from the app to their service is abysmal. The app is clunky and the search feature is useless. The final indignity is your order will arrive incorrect or not at all. Trying to correct issues is painful. The customer service is about as helpful as speaking to a brick wall. Other than that, enjoy! 😱 **Developer response:** Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future. ### 2/5 — Awful service, app itself is ok. *2022-10-16* The App itself and its functionality is ok. Not great, but better than BigC’s god awful app or Lotus’s. Tops delivery itself though is why I’m writing such a bad review, I apologize to the developers who are stuck with this app, but Tops inventory system is so horrible it ruins any user experience. Do not use tops delivery service. 9 out of my 10 orders end up being sold out of a bunch of the stuff I order, even if I place the order to be delivered asap. They keep the full amount you paid and say it takes up to 45 business days to refund you the money for the items they’re sold out of. They do not use any insulation for your groceries, most of the time my milk arrives spoiled and meat arrives warm. They will just ignore you if you try to complain to customer service and ask for a refund and I can prove it. Worst grocery delivery service on earth. **Developer response:** Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future. ### 1/5 — Useless App *2022-10-11, version 3.37.1* The app doesn’t work on IOS. I can’t fill my basket or purchase. Back to villa I go! ### 1/5 — Used to work- doesn’t anymore *2022-09-21* Not sure if an update happened. The app used to work and now It won’t even open. **Developer response:** Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future. ### 1/5 — Dreadful *2022-04-04, version 3.25.0* 1) App is so very, very slow to load (often making it unusable). 2) Frequently find items in my shopping cart that I have not selected / ordered when I open App (complained to Tops Online who suggested changing my password - which have done but the problem remains) 3) App navigation far to complex and difficult to manage on a smartphone screen. 4) Comment feature solicits no response and is ignored. 5) On occasions have selected items only to find different items are placed in shopping cart. ### 1/5 — Worst app I’ve ever used it’s so slow *2022-03-31, version 3.25.0* So slow ### 1/5 — A constant loop… *2022-03-26* After registering and activating my account, the app no longer works! It’s in a constant loop that just won’t stop… I’ve even deleted the app and re-downloaded, still doesn’t work… **Developer response:** Tops would like to highly apologize for the inconvenience. Would it be possible to provide us more details to cusserv@tops.co.th. Then we will proceed immediately. ### 2/5 — HappyFresh app is MUCH better *2020-10-27* Very weak app compared to HappyFresh **Developer response:** Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future. ### 1/5 — Service (sadly) is TERRIBLE *2020-04-11* I was really hoping that the TOPS app would be a great addition to Bangkok online shopping options. Unfortunately, TOPS is performing terribly. I had one order cancelled; so, I re-ordered. On Friday, the driver contacted me TWICE for directions and then simply never showed up. When I called the phone number back, I was told that this phone now belonged to a different driver, namely her. She refused to provide me any other phone numbers. Note: The app reported my order as delivered. Friday evening I sent a complaint via the app. Saturday late morning, I sent another complaint via the app. SILENCE. Finally, I called the number on the emailed order confirmation. There was an option for Thai (which I speak with native fluency), the only button that worked was to request an English-speaking contact. The gal who answered spoke fairly good English, and I explained my dilemma. She was unable to help other by saying she’d contact the branch store for me. Four hours later, NO ONE has contacted me about my order. The only good thing is that Tops appears not to have charged my debit card for the order (yet). So disappointed in this service, particularly because the only options via Happy Fresh (a far superior app) in my new area are Lotus and Big C. **Developer response:** Tops would like to apologize for the inconvenience. We regret the situation that happens in our service. we will take your complaint to improve our service. ### 1/5 — Useless !!!! *2020-04-08, version 3.0.1* Blank screens,locks up,cannot order properly,if they change prices after you put in basket it will lock up cannot even delete...........so many problems with it,hope they didn’t pay for this rubbish !!!! ### 1/5 — Use any other home delivery app *2020-04-04* I have used this a few times and they have cancelled my orders multiple times without notifying me. The only way I found out was by going into the app to check on the status of my order and found it was canceled. There was no text, email, phone call or other attempts to let me know that there was a problem with my order. When I have gotten deliveries, there have been items I did not order delivered to me and items I needed that we left off, again without any notice or attempt to let me know ahead of time. Considering the amount of time this service has been available, these types of issues show n extremely poor execution by company management and a poorly supported service. There are better home delivery apps are out there that actually communicate with their customers. **Developer response:** Tops would like to apologize for the inconvenience. We regret the situation that happens in our service. we will take your comment to improve our service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Requires improvement *2026-06-11* Cannot connect with my 1card. The chat support is horrible ### 1/5 — Very limited selection and omits items at whim *2026-05-09* Forces outlet on client, very limited selection, cancels items without fail. ### 1/5 — Cannot verify account. Loop *2026-04-11, version 5.1.3* Just a broken infinite verification loop. Unusable ### 1/5 — Change Orders at Whim *2026-04-08, version 5.1.2* Tops does not contact or inform customers of changes in their orders prior to delivery. Unapologetically. ### 1/5 — Idiotic address handling *2025-07-25, version 4.4.1* Thailand has one of the worst property address systems ever devised. Many delivery apps make it far worse by not being able to include vital information like street, condominium, or village name if it isn’t in Google maps. Drivers rarely look at the map. Saving a delivery address in this app is virtually useless and guarantees an annoying conversation with a lost delivery driver. Stop trying to validate addresses - we know where we live. ### 1/5 — Worst ever *2025-01-18, version 4.2.4* They advertise on the web discounted prices but when you click them and login at the app to buy the prices magically are the normal ones not the discounted. And at the checkout no discount is applied ### 1/5 — Gets worse at each update *2024-11-25* Every time the app is updated they introduce other bugs which makes the app completely unusable. ### 1/5 — App is still really bad unfortunately *2024-10-04* Search brings up unrelated items. Communication is poor when delivery drivers are unavailable. Items added to cart are not available. Some items are in store are unavailable online. Hope this next version is better! Who is developing your app? **Developer response:** Tops would like to apologize for the inconvenience. We will improve and develop our system in a soon future. ### 1/5 — Distinguished As The All-Time Worst *2024-09-29* Tops has the distinction of being the worst delivery app of all in 10 years of using delivery apps worldwide. Over the years I’ve tried using Tops Delivery, given up, deleted the app, re-installed it months later in hopes they’ve improved but experienced the same and sometimes worse. This was my last try with another horrible experience. I’m done with Tops! Plenty of alternatives now. **Developer response:** Tops would like to apologize for the inconvenience. We will improve and develop our system in a soon future. ### 1/5 — So bad I don’t even know where to start *2024-08-12, version 4.1.2* Probably starve before we made a successful order from this god awful app or website!! ## Most praised reviews (10 highest-rated) ### 5/5 — Good app for delivery in Thailand *2020-03-27* I’ve used the app a number of times. Good selection and delivery. They just updated it so it’s a bit easier to use now. **Developer response:** Thank you for your comment. We will not stop improving our service. ### 5/5 — Easy to use *2019-04-14, version 2.13.0* The previous review of this app is very old but as it’s the only one I was hesitant to try. However, the app is updated, with many things to choose from and very easy to use. I used it for the first time yesterday and had groceries delivered free to my door today! So glad Tops is doing this and I hope the other stores follow their example! ### 5/5 — ชอบมาก ใช้งานง่าย *2013-01-26, version 1.2* ชอบมาก ใช้งานง่าย มีโปรโมชั่นบ่อยๆนะครับ ### 5/5 — Fantastic application for smart shoppers! *2012-08-24* Barcode reader, cooking calculator and comment are really relevant to our needs **Developer response:** Tops Online appreciates your comment. We will not stop improving our service. ### 5/5 — Rating *2012-08-08, version 1.0* สุดยอดครับใช้ Spot ได้ด้วย ดีมากครับ ### 4/5 — Ok until your bank doesn’t send an OTP code *2022-04-10, version 3.25.0* I like the Tops online shopping app and use it frequently but if the bank connection is timed out you cannot get back to your order to try again. I don’t know if this is the Tops app or the KT bank site but it is very annoying and I have to order from Lotus’s or Villa instead. Would be great if this can be fixed!! ### 4/5 — Points *2019-03-08, version 2.10.0* How can I add my 1 card number to my account? ### 3/5 — Not really useful *2012-08-05, version 1.0* This apps does not allow you to browse all the products. Only able to view those on special. Not really useful as it acts as a notes/ reminder only. ### 2/5 — App broken after update *2024-12-19* Cannot login to place order **Developer response:** Tops would like to apologize for the inconvenience. You can contact us at 1467 ,or email us at topsonlinecs@tops.co.th to further investigation on your issue ### 2/5 — Unreliable *2024-10-10, version 4.1.7* Slow to load and respond. Regularly freezers. Will randomly empty shopping basket without warning. Logs ut for no reason. It’s faster to just go to a supermarket. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*