# Topup Flow — user reviews > 128 indexed App Store user reviews of Topup Flow by Cable & Wireless Holdings, Inc., rated 4.50/5 from 6,364 ratings. - Source: https://appshunter.io/ios/app/topup-flow/id1503038374/reviews - App overview in markdown: https://appshunter.io/ios/app/topup-flow/id1503038374.md - Rating breakdown: 5★ 4,977 · 4★ 656 · 3★ 242 · 2★ 88 · 1★ 401 ## What do users think of Topup Flow? Overall sentiment: negative **Pros** - ⭐ Excellent app - 🚀 Easy to use **Cons** - 🐛 App crashes frequently - 💸 Overcharging and losing credit - 🔍 Lacking functionality and information - 🤖 Poor customer service - 🔌 Unreliable connectivity **Commonly reported bugs** - Charges not going through - Logging out issues - Freezing and crashing **Most requested features** - Improve data balance display - Allow email/profile updates - Provide better plan information ## Newest reviews (11 of 128) ### 2/5 — Hybrid plan balance *2026-07-11, version 8.0.277* After last update i can not see my hybrid plan balance ### 2/5 — System down *2026-05-04, version 8.0.267* Trying to pay a bill 2 days now ### 3/5 — App stuck *2026-05-02, version 8.0.267* App was working well until now, it’s not even getting pass the screen no more ### 2/5 — Not steady for use *2025-10-24, version 8.0.248* Every few months NOT accessible; a hassle to activate the App all over again. ### 1/5 — Barely any account controls *2025-09-16, version 8.0.244* The app lets you add credit to your account but that’s about it. You can’t set account balance usage restrictions (a background app chewed through my 30 day data plan and completely ate the extra credit I added for calls and text). If you’re going to offer prepaid customers two avenues to top up their account (general credit and data plan) give them the controls to manage how their credit can be used. Don’t just pool all my credit together and assume I would like to use it all for data. Also, you removed the ability to see how much data you have left??? ### 1/5 — Account Customer Service *2025-07-11, version 8.0.239* Simply awful ! ### 1/5 — Terrible *2025-06-26, version 8.0.239* Don’t always work ### 1/5 — Topup *2025-06-06, version 8.0.239* This is one of the worst moments with flow and them dam robots i can’t speak to a live person anymore trying to topup my phone and it getting me nowhere call the U.S. number and it makes no sense whatsoever ### 1/5 — Charges aren’t going through *2025-05-31, version 8.0.237* For the past 4 months now, I’ve been unable to top up or buy a plan online successfully and they’ve done nothing to fix this. I even went in person to ask what was going on. ### 1/5 — Won’t purchase plan *2025-05-28, version 8.0.237* Keeps rejecting my request ### 1/5 — Wase of time *2025-04-21, version 8.0.237* Don’t waste your time trying sign up overseas on this app ## Most critical reviews (10 lowest-rated) ### 1/5 — They steal your credit and top ups *2026-07-25, version 8.0.281* Terrible app and the support requires you to contact a WhatsApp group that regurgitates nonsense. Deceptive service and pricing. Too bad there’s a monopoly in place. Citizens deserve better ### 1/5 — Garbage *2026-07-22, version 8.0.281* Flow is garbage service always go down ### 1/5 — Horrible data! *2026-05-29, version 8.0.272* Date finishes too fast slow and can go up to 3 days with no service ### 1/5 — Rubbish *2026-05-05, version 8.0.267* This app is an absolute waste of time. Half the time it doesn’t open. It eats up the credit/data, doesn’t allow for much except payments which are even very restricted. Rubbish ### 1/5 — Payment *2026-04-14, version 8.0.265* I will make a payment it takes the money off the card and send a message that there was an error but the money is gone off the card.Don’t try to call customer service they can’t help. ### 1/5 — Very poor service *2026-03-04, version 8.0.262* The area I live in has been without internet 5 hours now ### 1/5 — Insufficient *2026-02-16, version 8.0.259* There should be more self service items on your app. You are a tech comms company afterall. Do better ### 1/5 — Stay away from *2025-11-30, version 8.0.256* Basically takes your money sends a receipt that doesn’t validate anything and will not provide the services you paid for ### 1/5 — My family not getting the top up *2025-10-25, version 8.0.248* This app steal your credit ### 1/5 — This is one of the stupidest app I have ever come across *2025-09-20, version 8.0.244* This is the stupidest app I have ever come across. It will not let you type up. It will not let you transfer and there’s no perks to use this app. You might as well just go to BOSS Revolution® or tap tap and send your credit. ## Most praised reviews (10 highest-rated) ### 5/5 — Flow flow flow *2026-07-05, version 8.0.272* The best ever ### 5/5 — The best service *2026-06-27, version 8.0.272* I enjoy doing this from my phone ### 5/5 — Service *2026-05-20, version 8.0.268* Service was OK ### 5/5 — Wonderful *2026-05-07, version 8.0.268* Super great ### 5/5 — Easy solution *2026-02-19, version 8.0.260* Love the fact that it’s not too much competitions to make a WiFi payment. If I’m here or overseas it works I love that ### 5/5 — . *2026-02-13, version 8.0.259* i can buy data or minutes any where i am ### 5/5 — Great service so far *2025-12-09, version 8.0.256* Wonderful I could finally by a Flow Sim and work with it as Digicel, my usual Provider has been useless during Melissa - thanks Flow ### 5/5 — Excellent app *2025-10-25, version 8.0.248* 5* ### 5/5 — Service works! *2025-05-27, version 8.0.237* Service if this platform is generally of good performance. ### 5/5 — Trash *2025-03-17, version 8.0.231* Trash App --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*