# Topup.com - Easy mobile top up — user reviews > 24 indexed App Store user reviews of Topup.com by Miron Enterprises, LLC, rated 4.70/5 from 403 ratings. - Source: https://appshunter.io/ios/app/topupcom-easy-mobile-top-up/id1367920546/reviews - App overview in markdown: https://appshunter.io/ios/app/topupcom-easy-mobile-top-up/id1367920546.md - Rating breakdown: 5★ 344 · 4★ 27 · 3★ 8 · 2★ 5 · 1★ 19 ## What do users think of Topup.com? Overall sentiment: negative **Pros** - 💰 Reasonable fees compared to competitors - 🚀 Fast and convenient top-ups - 🌍 Global top-up capability - 👍 Easy to use - 💯 Reliable service - ✨ Excellent user experience - 💬 Grateful for the app **Cons** - ❌ Money taken, credit not received - ⏳ Long processing times - 🚫 Transaction history missing after pending - unresponsive customer service - 🥶 Does not include United Kingdom - ⚠️ App freezes after entering card details **Commonly reported bugs** - App freezes after entering card number - Transactions not processed - Credit not received after payment - Transaction history disappears **Most requested features** - Support for United Kingdom - Improved customer service responsiveness ## Newest reviews (4 of 24) ### 4/5 — Fee *2025-01-02* Very suitable fee in compare with Ding and other apps ### 1/5 — Does not include United Kingdom. *2021-06-06* Be careful downloading. This does not include United Kingdom. **Developer response:** Hi there, It's true we don't offer top-ups to UK mobiles for now. Still, we'll take your suggestion into account and consider it for future website developments. Thank you very much for taking the time to share your feedback. ### 5/5 — My favorite app *2021-03-10, version 3.1.20* My favorite app in the whole world!!!!💫🔥 ### 1/5 — you stole my money *2020-12-22, version 3.1.18* u took my money off my card am yet to receive my credit that 42usd you stole u havent responded to any of my email your a thief!!! **Developer response:** Dear customer, We'd love to help, but we need to identify your account first. Our CS is available 24/7 so please don't hesitate to contact us: https://topup.com/contact, we'll definitely answer your request. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam!!!! *2026-06-19* They took my money without receiving my airtime and I was been logged out. Can’t access the top up account anymore ### 1/5 — Too long to process *2025-01-08* I have never had it take this long to process. It just keeps spinning. **Developer response:** Dear customer, We're sorry to hear this. We'd love to help you out, but first, we need to identify your account. Please share with us by email the email address used to open your account or the order number. We'll be waiting for your reply. Please remember our Customer Support team is available 24/7 at https://topup.com/contact ### 1/5 — Caregiver *2024-12-17* Ciara **Developer response:** Dear user, could you please share a brief description of the problem along with your email address? We would love to look into this and help out, but we need to identify your account in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page. ### 1/5 — This is a scam! *2024-05-25* This app is a scam ! I made a purchase and I haven’t received my credit but the money has been taken from my card **Developer response:** Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.topup.com/contact so that we can resolve the issue. We'll be waiting for your reply. ### 1/5 — SCAM! DO NOT DOWNLOAD *2024-04-19* The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account! Update: I disputed and they recharged my card! Will will continue to dispute the charges and I will continue to report this app! Play with me! I promise you have the right one! **Developer response:** Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.top.com/contact so that we can resolve the issue. We'll be waiting for your reply. ### 1/5 — SCAM! DO NOT DOWNLOAD *2024-04-12* The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account! Update: I disputed and they recharged my card! Will will continue to dispute the charges and I will continue to report this app! Play with me! I promise you have the right one! **Developer response:** Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.top.com/contact so that we can resolve the issue. We'll be waiting for your reply. ### 1/5 — SCAM! DO NOT DOWNLOAD *2024-04-10* The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account! ### 1/5 — SCAM *2022-11-17* this app is a scam took 32$ and i didn’t get anything at all. there was no explanation and i don’t care if they reply to this. this app is a scam and i advise you to use a different app worst app on the app store. **Developer response:** Hi Dr AnthonyMoore. Unfortunately, we don't have enough data to identify your account and look into this. So please contact our Customer Support team. Our colleagues are available 24/7 and will be happy to help. ### 1/5 — Terrible service *2022-10-22* Ive sent two loads / top ups. Guess how many have been received? Zero. **Developer response:** Hi Christothe1st. Unfortunately, we don't have enough data to identify your account and look into this. So please contact our Customer Support team. Our colleagues are available 24/7 and will be happy to help. ### 1/5 — Not recommend *2022-01-10* I have 4 recharges that didn’t went through, they don’t have customers service phone and I emailed them but I never get response. So now I deleted the app. **Developer response:** Dear Robert, we're really sorry to hear that! Our colleagues from Customer Support usually answer emails in less than 24 hours, don't know what happened. Even on Facebook, the response time is less than 6 hours. We're sorry we haven't been in touch earlier, so we could help. ## Most praised reviews (10 highest-rated) ### 5/5 — 😭 *2025-05-21* Am not getting true news ### 5/5 — Very easy and convenient *2024-04-08* The service is one of a kind. 5 stars ### 5/5 — C’est Fantastique *2024-02-10* C’est fantastique ### 5/5 — Faster and quicker *2024-02-01* Excellent way to send credit to family and friends ### 5/5 — Love this app! *2023-06-08* So grateful for this app! 🗣️Love this app!!! ### 5/5 — What a good app *2022-07-12* This is an amazing app I have never experienced before easy to use and faster✈️ the receiver gets it 😁Awww!!!! ❤️ ### 5/5 — It’s good but *2021-11-20* It’s good but sometimes it freezes up after I enter my card number and click pay, then I have to close the app and try again still don’t work after the 2 or 3 try ### 5/5 — Best app *2021-10-26* This is top app is the best I have ever used no more running to the corner shop to top up a mobile overseas ,I top up in seconds ,when I sign in my fast charge number is already there I just put in my security code done been using this app for over a year now I have never had any problems with this app you can top up any mobile any were in the world ### 5/5 — Perfect *2021-10-06* Very convenient ### 5/5 — Très satisfait *2021-08-16* Je recommande cette application, c’est très rapide et très fiable, la recharge se fait en 20 secondes environ, franchement c’est parfait👌🏾 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*