# Toshiba AC NA — user reviews > 191 indexed App Store user reviews of Toshiba AC NA by GD Midea Air-Conditioning Equipment Co., Ltd., rated 2.30/5 from 867 ratings. - Source: https://appshunter.io/ios/app/toshiba-ac-na/id1278816909/reviews - App overview in markdown: https://appshunter.io/ios/app/toshiba-ac-na/id1278816909.md - Rating breakdown: 5★ 196 · 4★ 61 · 3★ 57 · 2★ 82 · 1★ 471 ## What do users think of Toshiba AC NA? Overall sentiment: negative **Pros** - 🚀 Easy to set up - 🚀 Convenient remote control - 👍 Schedules and timers - 👍 Integrates with smart home - 👍 Customizable settings **Cons** - 🐛 Frequent connectivity issues - 🐛 Unreliable app performance - 🐛 Confusing setup process - 🐛 Buggy user interface - 🐛 Forced sign-in/TOS acceptance - 🐛 Loses settings/logs out randomly **Commonly reported bugs** - App gets stuck on certain screens - Fails to detect available wireless networks - Loses connection to AC unit frequently - Resets to Celsius after each use **Most requested features** - Add timer/scheduling options - Improve Fahrenheit/Celsius handling - Allow multiple device control - Enhance smart home integration - Provide better app stability and reliability ## Newest reviews (20 of 191) ### 2/5 — Doesn’t work with starlink *2026-07-27, version 3.4.0* I changed internet to starlink and this app doesn’t work now. ### 2/5 — Internet change messes everything up *2026-07-01, version 3.4.0* I used to love this app. It made life just a little easier being able to control our ac units from work. But, I recently changed internet providers and now nothing works. I have three different units that I cannot get the app to even recognize let alone change the internet connection. Obviously I’ll keep trying but it looks like I’m back in the Stone Age now because these units don’t like Starlinks 2.4Ghz signal. ### 1/5 — Frustrating!! *2026-06-04, version 3.4.0* While trying to configure the the appliance while setting it up it stops at 99% and then freezes just before connecting to the Wi-Fi. It’s so close but so far and completely frustrating. ### 1/5 — Torture! But the Midea app works great for Toshiba AC units *2026-05-24, version 3.4.0* Use the Midea Air app instead. It works great. The Toshiba AC NA app, on the other hand, is one of the worst app experiences I have ever had. Beyond bad. I use the Midea app to control four Toshiba window AC units: three 8,000-BTU units and one 12,000-BTU unit. It works great on my iPhone, and I can monitor and control all four units remotely from anywhere using Wi-Fi or cellular service. My Toshiba AC units are installed in separate offices in my commercial office building. Before finding the Midea app, I tortured myself for a few hours with the dysfunctional, endless-loop setup process in the Toshiba AC NA app. Whoever developed that app should have been forced to use it. Instead, use the Midea Air app. I believe Midea also makes or supports the Toshiba app for these 2025 Toshiba units, but the Midea app is the one that actually worked for me. It connected easily and seamlessly to my local Wi-Fi network. With the Toshiba app, you’ll pull your hair out. It first tries to connect to its own temporary network, and then it is almost impossible to figure out how to switch it over to your actual local Wi-Fi network. I wasted about two hours on that before switching to the Midea app. I also tried the AtHome app because some online research suggested it works well. In my experience, it was also messy and confusing to set up. I wasted about an hour with that one too. The Midea app was simple. It connects easily, runs multiple units, and works great. One important setup note: you need to hold down the power button on the Toshiba unit for about 3–5 seconds to put it into pairing mode. Once I did that, the unit connected successfully to the Midea app on my iPhone. Yes, you can see each unit separately in the app. You can control all the functions and set up schedules for each one. One more note: don’t put these Toshiba units in Dry Mode unless you have a drain line connected. Dry Mode makes the unit act more like a dehumidifier. Use Cool Mode if you just want air conditioning. I used these AC units for the entire summer of 2025 in Cool Mode, and I never had water draining out of the back end, which I know others have reported. My guess is that some people may have had their unit set to Dry Mode, which would explain the extra water drainage. Also, remember that with these indoor portable/window-style units, you need to vent the hot exhaust air out a window. The vent tube kit is included. I really didn’t want to spend a half hour writing this review, but I’m doing it because I hope it saves other people from wasting hours on Toshiba’s horrible app. Use the Midea Air app instead. Good luck. ### 1/5 — Does not work *2026-05-24, version 3.4.0* The app says that it needs to be able to ask for local device permissions on your phone yet does not ask for those permissions so the device can never connect to the Wi-Fi to finish pairing. ### 1/5 — Non-functional app *2026-05-21, version 3.4.0* App does not show up in “local network” so i cannot grant it access to the internet. i can connect to my AC wifi, but after that i cannot connect to my home wifi, Seems that the app is now non-functioning, or at least with my ac which worked successfully for years. Also the app’s “submit feedback” data cannot send either so you cant even use the app to let them know its not working ### 1/5 — READ THIS IF YOUR APP DOESNT WORK *2026-05-17, version 3.4.0* I was having a lot of similar issues to what I was seeing everyone else have in recent reviews. My AC unit cleared its memory and the app doesn’t have the functionality to set it up on Wi-Fi and control it anymore. These AC units are just Midea units that are rebranded. I got the app “NetHome Plus” it’s the exact same app as this one but it actually works!!! Hopefully some of you see this and have your issues resolved! ### 1/5 — No Longer Works *2026-05-15, version 3.4.0* I successfully used this app for a few years. Now it won't connect my single portable AC to the home Wifi network. Grrrrr ### 1/5 — no wonder cartman didn’t want nothing to do with this brand *2026-05-13, version 3.4.0* I think the actual air conditioner is pretty dang nice. Trying to use the app to turn off the million led lights on it didn’t pan out, when it asked for my WiFi it’s ui is so junky it wouldn’t let me select it. Would up not taking no for an answer and put some black tape right over the lights and called it a night. ### 2/5 — “Loved” not so much *2026-05-07, version 3.4.0* Works amazingly but then it deleted my two window AC units and I can’t get them back. I’ve rebooted, restarted, deleted and reinstalled. Nothing. The acs are less than 3 years old but hey that’s life I guess. ### 3/5 — Deleted my devices *2026-04-28, version 3.4.0* This app has worked well for me for 4 years but suddenly my devices disappeared and it won’t find them on my network. The only reason this really sucks is that there’s no way to turn the LEDs off on my unit without the app. So my bedroom is brightly lit all night (I’ve taken to wearing a sleep mask) and my dogs think it’s morning and don’t let me get good sleep. ### 1/5 — Connectivity Broken *2026-04-27, version 3.4.0* Remote control via WiFi suddenly stopped working. I tried all the troubleshooting steps without any use. This app is useless without it ### 1/5 — Needs to be fixed *2026-04-23, version 3.4.0* Doesn’t work anymore. Out of no where all my AC units (3) were removed from my app. I’ve tried several times to reconnect my AC units but it stops at 99%. ### 1/5 — Fix your app *2026-04-22, version 3.4.0* My ac completely disappeared from my devices in the app and now I can’t even connect it back ### 1/5 — Wifi app *2026-04-20, version 3.4.0* Not sure what has happened but now it won’t let my phone connect through the app to the ac unit ### 1/5 — Don’t use *2026-03-19, version 3.4.0* They want too much access they want full access to your photo library. They want your location at all time. ### 1/5 — can't share a/c with multiple users *2026-02-09, version 3.4.0* qr code scans but never gives me the option to give permission to a second household member. please fix this bug in the app. ### 3/5 — Stopped Working *2026-01-25, version 3.4.0* App stopped working with our AC unit. It will not connect any longer, pretends it will, but doesn’t. ### 1/5 — Wont connect *2025-12-24, version 3.4.0* Doesnt work ### 1/5 — It works. Barely *2025-11-07, version 3.4.0* I’ve been receiving an error message every time I open the app for years. Awful app, but it at least turns my device on and off. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of my time *2026-09-06, version 3.4.0* I tried over and over and over again and failed several times then AI suggested I use a different app and I had zero issues. This app is GARBAGE. ### 1/5 — I CANT SELECT MY NETWORK *2026-09-01, version 3.4.0* FIX YOUR APP I CANT SELECT THE FIELD TO SELECT NETWORK IT DOESNT WORK ### 1/5 — Does not work *2026-08-30, version 3.4.0* Unable to change my AC over to my new WiFi network. App continuously crashes when attempting to change the WiFi settings ### 1/5 — Trash App *2026-08-19, version 3.4.0* Never connects. Never works. Burn it. Flush it. It's worthless. ### 1/5 — Does not connect *2026-08-12, version 3.4.0* Tried multiple times to connect. Waste of time. ### 1/5 — Not usable *2026-07-04, version 3.4.0* It would not send a confirmation email so I was never able to,use the app ### 1/5 — Completely broken, unable to login *2026-06-15, version 3.4.0* The Apple login function is totally broken. Then when I attempt to manually create a username, it will not send a confirmation email. So there is no way to login to this app right now ### 1/5 — Go download NetHome Plus instead *2026-06-15, version 3.4.0* After hours of wasting my time troubleshooting I was about to replace my air conditioner. One last attempt at research showed that there’s a number of apps out there that connect to these ACs. If you’re getting stuck at 99% when trying to reconnect or change your WiFi configuration stop wasting your time with this app and go get NetHome Plus. ### 1/5 — Don’t work *2026-06-12, version 3.4.0* Don’t work. It can work but rarely. It says searching for network and nothing happens. If it does work it always loses location and the temp outside shows c not f. And it stops working with the ac. Says it’s offline and you have to reconnect but it won’t let you at all. Freaking useless. ### 1/5 — Can’t connect to WiFi on iPhone in 2026 *2026-06-08, version 3.4.0* I have a Toshiba window AC I purchased around 2019 or 2020. I tried to reconfigure the WiFi settings for my new place, and the app will not work with a newer iPhone… It cannot scan for local networks, and the setup fails at that step. Completely worthless. ## Most praised reviews (10 highest-rated) ### 5/5 — Tricky to setup but works good *2025-10-24, version 3.4.0* Setup up has a couple different ways to add your device . The instructions way didn’t work for me but I found another way. I think it was just searching for devices instead of the setup with the AP button. It has schedules for settings so you can build a temp curve for the day and turn on and off at times. ### 5/5 — T Sutherland *2025-06-13, version 3.4.0* The app was easy to download and worked very well, especially with me being a first time user. Directions were easy to follow and everything appears to be functioning properly. Not difficult to use at all, I would recommend at least giving it a try! ### 5/5 — Excelente *2025-01-29, version 3.3.0* Funciona perfectamente ### 5/5 — Toshiba floor AC unit control *2024-09-07, version 3.3.0* I have a couple Toshiba floor AC units and I’m gonna be honest, I was shocked the reviews were so poor. I’ve been using it for eight months and not had any connectivity issues, no pairing issues, accurate temperature readings. Since it’s been working so well, I’m not even gonna upgrade to the latest version. ### 5/5 — Very Convenient Feature *2024-08-30* It was easy to connect the A/C to the app, I don’t know why others were having such a hard time…After it’s added in the app, you can easily set up a schedule to automatically adjust the temperature when your home or away. It will also show you humidity % where the a/c is. You can also connect it with google home or Alexa so u can just speak and tell goggle or Alexa to set the temp, fan, or whatever. Sounds lazy, but very convenient. It’s easier than my main central A/C in the rest of my home. I also like that the app allows list a customize label option so I can label the room with a more personal name like (Matt’s Bedroom). ### 5/5 — Awesome AC everything works to perfection *2024-08-22* I love this AC, but Control the perimeter control center. The schedule set up and the fact I could turn it on and off no matter where in the world I am I work out of the country and my fur babies mean the world to me when it’s summertime. I am able to keep them comfortable and out of the heat thanks to the AC. I wish it was a little bit quieter, but Control is something I can deal with hope to I hope Toshiba continues creating amazing products ### 5/5 — Works for me *2024-07-27, version 3.3.0* I try the Toshiba app and keep showing offline. This one work. ### 5/5 — Great!! *2024-07-23, version 3.3.0* Beyond convenient on overwhelming hot days where you just want to walk into a cool place and not have to wait for the room to cool down… Easier than having it on a scheduled timer ### 5/5 — Absolutely useful *2024-06-24, version 3.3.0* My Toshiba portable air conditioner (PX0811CWRU) Works amazingly well with the app itself and I have yet to have any issues trying to connect or control the appliance. With all due respect most of these reviews are probably people just having issues trying to figure it out but I personally found the instructions and installation to be incredibly useful ### 5/5 — 115 degrees outside ? No problem *2024-06-22, version 3.3.0* Love this App purchased the A/C unit to keep it cool in summer in our Motorhome the app works great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*