# Total Triage

> Secure patient care coordination platform for remote healthcare teams. (iPhone/iPad app by CareXM, LLC.)

- Source: https://appshunter.io/ios/app/total-triage/id1413517362 (this page in markdown: same URL + `.md`)
- Developer: [CareXM, LLC](https://appshunter.io/developer/1588775215)
- Category: Medical, Productivity
- Price: Free
- Rating: 2.90/5 from 9 App Store ratings · 5 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 22 MB
- Languages: American English
- Released: 2018-07-29
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/total-triage/id1413517362/reviews.md

## What is Total Triage?

Total Triage by CareXM is the heart of a secure, online patient care coordination platform that helps healthcare teams collaborate and streamline tasks tied to patient care and communication for remote, home-based care.

Features:
Intelligent Call routing
Call Tracking and Reporting
Geo-mapping and status updates by clinician
Cal recording
Custom Call Codes
HIPAA compliant secure messaging
Call analytics
Staff mobile number masking
Access to real-time patient data
Streamline operations through work-life balance tools

About Total Triage by CareXM App
Total Triage by CareXM is a smartphone app for in-home healthcare staff that uses CareXM’s intelligent call routing platform to automatically connect incoming patient calls to caregivers who are available to help instead of interrupting those who are already helping other patients. Staff can select from a variety of availability states as well as schedule future on-call states. Total Triage by CareXM also features built-in HIPAA-compliant secure messaging and real-time staff location mapping for more efficient care visit coordination.

Total Triage by CareXM improved the patient and caregiver experience using intelligent call routing to help overworked in-home care providers focus on caring for the patient in front of them, without being interrupted by other incoming calls. Calls are instead routed to available team members, on-call staff, or even third-party triage or answering services, providing relief during peak times, improving staffing efficiency, and reducing team burnout, all while improving patient outcomes.

Visit www.carexm.com to learn more.

NOTE: This application is to be used to help monitor patient conditions but does not provide direct diagnoses or medical opinions. You should always consult a licensed medical professional before making any medical decisions.

## Key features

- Intelligent Call Routing
- Call Tracking and Reporting
- HIPAA Compliant Secure Messaging
- Real-time Patient Data Access
- Geo-mapping and Status Updates
- Call Recording
- Staff Mobile Number Masking

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/total-triage/id1413517362/reviews.md

### 1/5 — Awful

*2025-10-08*

Terrible healthcare app. My company switched to it recently and has been nothing but problems. Constantly getting logged out by the system while oncall and the staff incessantly calls EVERYONE in your agency to get ahold of you even though the issue is from their end.

### 3/5 — Not the best

*2025-08-25*

I am required to use this for work. We just switched from another one. The absolute worst problem with this one is you cannot change the notification sound. What good is an app that is supposed to wake me up if a patient needs something if all it does is one tiny “ding”?

Also, there really needs to be the capability to reply to the alerts. Only options are “accept”, “defer” and “pending”.

### 1/5 — HORRIBLE

*2025-06-02*

I am required to frequently delete and install app again because it frequently freezes. NO option to adjust volume or alert tone and current alert tone is hardly audible when awake and holding phone. Can never be heard when sleeping. Great concept but needs improvement due to above statements. If alerts caused phone vibrating or ability to be used with smartwatches this would help with notifications.

### 2/5 — Needs further ability

*2023-10-02*

The app needs the ability to purge or at least archive messages.

### 1/5 — Update with background noise

*2019-05-13*

New update with loud clicking background noise on iphone xs

## Frequently asked questions about Total Triage

### What is Total Triage used for?

Total Triage is used by in-home healthcare staff to coordinate patient care securely online. It helps streamline tasks, manage patient communication, and improve the efficiency of care delivery for remote teams.

### Is Total Triage HIPAA compliant?

Yes, Total Triage features built-in HIPAA-compliant secure messaging, ensuring that patient information is handled with the necessary privacy and security standards.

### How does Total Triage improve caregiver work-life balance?

The app uses intelligent call routing to distribute incoming patient calls to available caregivers, preventing interruptions for those already assisting patients. This helps reduce burnout and improve overall staffing efficiency.

### What devices does Total Triage support?

Total Triage is available on iPhone, iPad, and iPod devices, making it accessible for healthcare staff on various Apple mobile platforms.

### Does Total Triage provide medical diagnoses?

No, Total Triage is designed to help monitor patient conditions and coordinate care but does not provide direct diagnoses or medical opinions. Users should always consult a licensed medical professional for medical decisions.

### How often is Total Triage updated?

The latest version of Total Triage is 4.7.3, and it was last updated on October 4, 2025. This indicates a commitment to ongoing development and improvements.

### What is the user rating for Total Triage?

Total Triage currently has a rating of 2.9 stars based on 9 ratings. This suggests that while the app offers valuable features, there may be areas for improvement based on user feedback.

### Does Total Triage have ads?

No, Total Triage does not contain advertisements. The app is free to use and does not display any ads to its users.

## Version history (last 5 releases)

### 4.7.3 — 2025-10-04

Improvements to call coding experience. Defect resolution

### 4.7.2 — 2025-09-22

Fix bugs with Secure Messaging PIN, biometric, and password authentication.

### 4.7.1 — 2025-09-15

Fixed bugs affecting Secure Messaging login for a smoother sign-in experience.

### 4.7.0 — 2025-09-02

Login enhancements. Added features to secure messaging. Included Intune MAM support.

### 4.6.18 — 2025-01-15

Defect resolution and general updates to messaging and dialing capabilities.

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## More apps by CareXM, LLC

- [MyTeleMed](https://appshunter.io/ios/app/mytelemed/id480074134)
- [Med2Med](https://appshunter.io/ios/app/med2med/id1377741302)
- [TouchPoint-BYOD](https://appshunter.io/ios/app/touchpoint-byod/id1504581488)
- [CXM Mobile (old)](https://appshunter.io/ios/app/cxm-mobile-old/id1606428109)
- [CXM Mobile](https://appshunter.io/ios/app/cxm-mobile/id6453638533)

All apps by CareXM, LLC: https://appshunter.io/developer/1588775215

## Related topics

[total triage](https://appshunter.io/ios/topics/total-triage) · [Triage](https://appshunter.io/ios/topics/triage) · [airway triage](https://appshunter.io/ios/topics/airway-triage) · [acute care triage](https://appshunter.io/ios/topics/acute-care-triage)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*