# Total VPN - Fast & Secure VPN — user reviews

> 62 indexed App Store user reviews of Total VPN by Total Security Limited, rated 4.30/5 from 1,080 ratings.

- Source: https://appshunter.io/ios/app/total-vpn-fast-and-secure-vpn/id6503608523/reviews
- App overview in markdown: https://appshunter.io/ios/app/total-vpn-fast-and-secure-vpn/id6503608523.md
- Rating breakdown: 5★ 771 · 4★ 104 · 3★ 54 · 2★ 31 · 1★ 120

## What do users think of Total VPN?

Overall sentiment: negative

**Pros**

- 🚀 Outstanding service
- 👍 Good stuff

**Cons**

- 🐛 It works when it wants to!
- 🔒 Scam, stolen money
- 🔒 Requires remote access for refund

**Commonly reported bugs**

- Unreliable VPN connection
- Incompatible with streaming services

**Most requested features**

- Improve reliability
- Provide better customer support

## Newest reviews (16 of 62)

### 4/5 — Paid for the year make sure you disable auto renew. Works good on PC and android but not iOS.

*2026-08-07, version 1.0.2*

The annual subscription has been successfully paid for. Kindly ensure that the automatic renewal feature is disabled to prevent any potential charges. I am slightly apprehensive about this, but I have already contacted the support team, and they have confirmed that they will not charge me. I am hopeful that this is the case, as I cannot remove my card from the system. If the subscription worked more seamlessly on iOS, I would be much more satisfied, as I am aware that it functions effectively on PC and Android devices for privacy filters and security purposes. Had the ad blocker and Total AV package paid for 1 year. If it attempts to charge which it should not or could not, I have proof and validation with screenshots, indicating and emails that it has been disabled. Would definitely recommend for PC and android but not iOS whatsoever…

### 2/5 — Password problems

*2026-07-28*

Changing my password was not possible

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 2/5 — A lot of blocking!!

*2026-07-10*

I have to switch off before I can use internet banking, it’s a little annoying!!

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totaldrive.com/en/apple so we can reach out to you directly.

Warm regards, 
Total Drive, Customer Experience Team

### 3/5 — I only wish

*2026-06-23*

Total VPN is a pretty decent VPN however they have only one major user interface issue that I don’t like and that is not having an indicator somewhere to show me if it’s on or off on both my phone and my PC. I wish there was a tray gadget that would show if VPN is on or off.

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 2/5 — Poor deployment.

*2026-06-12*

I had a back experience. No real deployment!! I Chad to switch it off.

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. We are sorry to hear that you feel that way. For us to better understand any issues you are having, please contact us using the link provided: https://help.totalvpn.com/en/apple, and someone from our support team will be in touch to assist you further. 

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — R

*2026-03-07*

I bought this online - paid £1.99, I’m not sure what for because I downloaded the app as directed and I still need to pay more to subscribe ?

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 3/5 — It is ok

*2026-02-25*

This VPN wrks ok. Many apps I use get stuck. Sometimes it works with the app, sometimes not. Will keep it for a month to see if it sorts out. Probably won’t keep using it.

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Charged unfairly

*2026-02-12*

I have been charged £9.99 this month from this company and have not taken out any agreement or used their services! It is very frustrating and difficult to try and get my money back and stop them take any more of my money!

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any billing issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 4/5 — Great vpn only one issue!

*2026-02-04*

It would be easy five stars review 
but there is issue with this vpn on iphone 
When my phone automatically connects or disconnects from wifi or mobile internet 
vpn stops working and each time I have to connect it again manually. 
I would expect smooth automatic transition instead!

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Having trouble

*2026-01-29*

Keeps turning off and I get lots of spam mail when it’s off!!

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Won’t work

*2026-01-22*

Paid for a year. Won’t work after a week on either my cellphone or the laptop. Can’t access their help page because it’s blocked by the firewall of China here (which is why I got the VPN in the first place).

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — IS THIS THING ON?

*2026-01-17*

Wow! 

I’ve used VPN in the past and thought I’d try this one as I’m traveling and my home Internet is very slow.

Despite being on and set to multiple locations, have not been able to get any satisfactory connection speeds, and as such, I am unable to use multiple applications. 

Very disappointed.

Regards,
Big Ed

**Developer response:** Hi Parker, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Can’t Get Past Error Message

*2026-01-15*

It works fine when it’s working but if there’s an SSL that it can’t resolve and connect to, an error message comes up which stays in front of the program screen and won’t allow you to get past it so that you can go into the settings and make an adjustment so you can connect…

In short:  It freezes the screen so adjustments are impossible.
Bad design and UI…

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Instructions d’installation obscures pour moi

*2026-01-15*

Ayant installé tant bien que mal je ne peux même plus ouvrir mes mails. Puis-je annuler cette commande et être remboursée ?

**Developer response:** Bonjour,

Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous souhaitez annuler votre abonnement. Pour ce faire, veuillez nous contacter via le lien suivant : https://help.totalvpn.com/en/apple. Un membre de notre équipe d'assistance vous accompagnera.

Cordialement,

Équipe Expérience Client Total VPN

### 1/5 — with it on i literally cannot access anything.

*2026-01-11*

if this is a user issue where i have to make special changes different than its install and the automatic additions it has me authorize to my iphone, then it fails to make that easy or clear.

**Developer response:** Hi Michelle, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Loosing connection

*2026-01-08*

Think it’s caused by the vpn :(

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

## Most critical reviews (10 lowest-rated)

### 1/5 — VPN

*2026-08-10, version 1.0.2*

Not working, I got hacked

### 1/5 — Absolut unbrauchbar

*2026-08-09*

Absolut unbrauchbar – blockiert sich selbst
Dieser VPN blockiert so ziemlich jede Website. Das Kuriose daran: Man kann nicht einmal andere Länder auswählen, sobald die Verbindung aktiv ist. Sogar die eigene App des Anbieters wird blockiert! Lasst lieber die Finger davon, es gibt definitiv bessere Alternativen auf dem Markt. Eine Geld-zurück-Erstattung wäre hier die einzig faire Lösung.

### 1/5 — Don’t buy it to get around being overseas

*2026-08-01*

Doesn’t work to allow Aussie sports and betting when overseas

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — Funktioniert nicht

*2026-07-27*

App funktioniert nicht, Geld bezahlt und ich kann trotzdem nicht auf deutsche Streaming Dienste zugreifen. Rausgeworfenes Geld!

**Developer response:** Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung mit uns zu teilen. Wir entschuldigen uns für etwaige Probleme. Damit wir Ihnen weiterhelfen können, bitten wir Sie, uns über folgenden Link zu kontaktieren: https://help.totalvpn.com/en/apple. So können wir uns direkt mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen, Ihr Kundenservice-Team von Total VPN

### 1/5 — not working, from word - “nothing”

*2026-07-14, version 1.0.2*

title say right

### 1/5 — Stops vids

*2026-07-01, version 1.0.2*

Slowdowns when on social media

### 1/5 — NE FONCTIONNE PAS

*2026-06-18*

L’application NE FONCTIONNE PAS et BLOQUE MON TELEPHONE .. je souhaite me rétracter d’une offre à 9,99/mois souscrite aujourd’hui mais AUCUNE INFORMATION DANS VOTRE MAIL ..

**Developer response:** Bonjour,

Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous souhaitez résilier votre abonnement. Pour ce faire, veuillez nous contacter via le lien suivant : https://help.totalvpn.com/en/apple. Un membre de notre équipe d'assistance vous aidera.

Cordialement,

Équipe Expérience Client Total VPN

### 1/5 — it won’t work

*2026-06-02*

it really doesn’t work i tried many times

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

### 1/5 — A bannir

*2026-05-31*

Ne fonctionne pas

**Developer response:** Bonjour,

Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés pour les désagréments rencontrés.

Afin de mieux vous aider, nous vous invitons à nous contacter via le lien suivant : https://help.totalvpn.com/en/apple. Nous pourrons ainsi vous répondre directement.

Cordialement,

L'équipe Expérience Client de Total VPN

### 1/5 — Lost all my speed

*2026-05-08*

5g and wifi feel like 3G

**Developer response:** Hi, 

Thank you for taking the time to share your review with us. We apologise for any technical issues you are facing. 

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalvpn.com/en/apple so we can reach out to you directly.

Warm regards, 
Total VPN, Customer Experience Team

## Most praised reviews (10 highest-rated)

### 5/5 — VPN

*2026-08-07*

Love how I can change what country I wish

### 5/5 — Review

*2026-07-29, version 1.0.2*

Great

### 5/5 — It’s the best

*2026-02-02*

It’s so strong it blocks apps from loading. I have to turn it off.

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — Would recommend

*2026-01-12*

Very simple and fast to set up, excellent price and works very well so far…👍

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — Perfect

*2025-12-17*

Highly recommended

**Developer response:** Hi Andy, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — Amazing service

*2025-11-03*

I have tried several one and they were kind of complicated and also slow.This is was really easy to register and is fast .
I recommend this vpn for sure pls look no further trust me .
Thanks

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — Ratings

*2025-08-04*

Exceptional Service!

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — Good

*2025-07-24, version 1.0.0*

Nice so

### 5/5 — Rating

*2025-07-16*

Outstanding service

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

### 5/5 — 👍👍👍

*2025-03-28*

What else can I say it awesome 😎

**Developer response:** Hi, 

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalvpn.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. 

Warm regards, 
Total VPN, Customer Experience Team

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*