# TotalAV — user reviews > 1,225 indexed App Store user reviews of TotalAV by Total Security Limited, rated 4.60/5 from 71,612 ratings. - Source: https://appshunter.io/ios/app/totalav/id1130411958/reviews - App overview in markdown: https://appshunter.io/ios/app/totalav/id1130411958.md - Rating breakdown: 5★ 54,989 · 4★ 9,633 · 3★ 3,361 · 2★ 1,004 · 1★ 2,625 ## What do users think of TotalAV? Overall sentiment: negative **Pros** - 🚀 Efficient photo cleaning - 💡 Useful security features - 👍 Easy to use - 🔒 Protects against phishing **Cons** - 🐛 Frequent disconnections of VPN - 🔋 Drains battery - 💰 Deceptive pricing and hidden costs - 🔒 Ineffective security - 👎 Difficult to cancel subscription **Commonly reported bugs** - Incompatible with newer iOS versions - Freezes and crashes phone - Interferes with device connectivity **Most requested features** - Automatic malware scanning - Improved VPN reliability - Transparent pricing and subscription management ## Newest reviews (14 of 1,225) ### 4/5 — It’s a Challenge *2026-08-23, version 2.4.3* This app is not bad but not brilliant either. I’m never sure if it’s actually doing it jobs and always seem to be adding another sub to it, for a non PC Nerd it’s just painful and over complicated. ### 1/5 — Con *2026-08-09, version 2.4.3* Can’t get your money back unless it is via your bank and stop payment. Then you have to pay for that service. Big bucks ### 1/5 — Rip off *2026-08-06, version 2.4.3* Be careful of auto renew. Total AV starts off costing $19 per year, but when it auto renews they charge like a wounded buffalo. My auto renew amount $179! ### 3/5 — Not sure if it’s working *2026-08-05, version 2.4.3* But I know I have charges for this ### 1/5 — A total ripoff *2026-07-25, version 2.4.2* I was opening an account with HBOMax and the advert for this app popped up. No matter how many times I clicked “no thanks “ I was charged £1.99 and now see that I will be charged £11 per month. I can’t even see how to cancel it. I will be looking at the legal implications for this and will report it to the appropriate authorities ### 1/5 — Fake scam be careful *2026-07-25, version 2.4.2* Scam ### 2/5 — Not working properly *2026-07-23, version 2.4.2* Cancel purchase ### 1/5 — Rubbish *2026-07-18, version 2.4.2* Nothing but trouble . Cancelled VPN but they are not listening to me to cancel AV. Would NOT recommend. Really POOR CUSTOMER SERVICES ### 2/5 — Prevents good websites from appearing *2026-07-12, version 2.4.2* I am tired of experiencing several times websites being blocked, even though I’ve been to them several times. Sites like The Keg. Shame on your badly configured program. ### 1/5 — No account *2026-07-11, version 2.4.2* I canceled you from my phone. You better not take any more money out of my account. I do not want you. ### 1/5 — Lyn Greene *2026-07-08, version 2.4.2* You are liars! I hate you. You know you intentionally erased all my photos from 2012 to now. I told you I would sue! Im ready to sue you right now! ### 1/5 — Hola *2026-07-06, version 2.4.2* Ferns ### 2/5 — Very Disappointed *2026-07-03, version 2.4.2* I am very unhappy. I decided to come back to this virus program that I tried 20 years ago when nobody else would. It was $19/year for everything, including the VPN, web browsing security, ad blocker etc. Now they want $99 per year or they’ll nickel and dime for each service that they want to add to your account. I don’t love the competitors, but you should try to be more aggressive and kinder with your marketing methods! God bless. ### 1/5 — Not honest advertising *2026-06-29, version 2.4.2* Advertised for $2 in digital media advertising but in reality it will cost $80 for an annual membership or you can’t use the app ## Most critical reviews (10 lowest-rated) ### 1/5 — THIS IS A SCAM THEY TOOK 100 POUND OFF OF ME *2026-09-01, version 2.4.3* THIS IS NOT A AI BOT WHO IS WRITING THIS. We were on the phone for 4 whole hours trying to sort it out and we thought yeah it will get rid of the virus and we gave it bank details and it said 1.99 and it took out 40 pound last night and today it has taken out 100 pound which we needed for bills and I am absolutely fuming and it is a scam and we rang the police on the person on the phone so I do hope this app shuts down but please please please DO NOT DOWNLOAD IT!!!! you need to be careful of viruses and this app is not for it get a safer one and I have reported this app and the number who I was on the phone on so if the director sees this I hope you refund our money or I will seriously get very very angry and it will make this a serious problem. THIS IS NOT A DRILL OR A FAKE STORY I AM VERY FUMING AND I HAVE LOST MY MONEY PLEASE DO NOT ### 1/5 — TotalAV *2026-08-31, version 2.4.3* Trying to cancel! Not easy! ### 1/5 — Won’t allow unsubscribe *2026-08-31, version 2.4.3* Don’t even have it, but they want me to subscribe, just to unsubscribe! ### 1/5 — Dissatisfied *2026-08-28, version 2.4.3* I canceled months ago and I canceled disatisfied. And they’re still billing me they have bad business practices and steel from customers ### 1/5 — Bad News *2026-08-23, version 2.4.3* Upon first use you are offered Ad-ons to complete your coverage and told your coverage is lacking. Almost impossible to cancel. ### 1/5 — Arnaque *2026-08-22, version 2.4.3* Big scammer with big laugh,they took 139$ for 0 service,my laptop is broken,and the total scammer never send a message before renew,bad developer,bad service bad customer service. ### 1/5 — Cancellation won’t let me *2026-08-17, version 2.4.3* Won’t let me cancel subscription been trying for three months taking money every two weeks think you are thieves ### 1/5 — Scam *2026-08-16, version 2.4.3* I thought this was a one off payment but they have continually taken money from my account even though I have tried to cancel it.! Don’t get sucked in.. they will take whatever money they want from you.!!!’ ### 1/5 — Rip off total *2026-08-14, version 2.4.3* Is just total scam the take you money and rip you off stay out of ### 1/5 — I don’t know why *2026-08-10, version 2.4.3* Every month this company takes out 15.00 out of my bank n it doesn’t cover my phone n lm not subscribed with them n we did block them n they still take money out ## Most praised reviews (10 highest-rated) ### 5/5 — Samuel *2026-08-22, version 2.4.3* Very helpful ### 5/5 — Mobil Security *2026-08-15, version 2.4.3* I've found that TotalAV has kept my iPhone safe and my conversations and browsing habits are safe and kept personal ### 5/5 — How great u are *2026-07-10, version 2.4.2* This is the only protection that I have and it’s working ,Well please keep a check on double photos ### 5/5 — stuffs *2026-07-03, version 2.4.2* So far , so good! Please save us!!!!!!Thank you! ### 5/5 — Learning *2026-06-30, version 2.4.2* Just learning how to use Total AV ### 5/5 — Spams!!! *2026-06-29, version 2.4.2* So far , so good! Please save us!!!!!!Thank you! ### 5/5 — Problem with the purchase and download *2026-06-28, version 2.4.2* Need help with my account ### 5/5 — Awesome *2026-06-26, version 2.4.2* Loving Total AV ### 5/5 — Secured *2026-06-19, version 2.4.2* I’m loving this security ### 5/5 — Best app ever *2026-06-17, version 2.4.2* Seriously struggled with device addiction before, this has helped me navigate my phone safely and decrease my anxiety and depression thus far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*