# Toucan Smart Home — user reviews > 229 indexed App Store user reviews of Toucan Smart Home by Vupoint Solutions, rated 4.60/5 from 5,009 ratings. - Source: https://appshunter.io/ios/app/toucan-smart-home/id1407198124/reviews - App overview in markdown: https://appshunter.io/ios/app/toucan-smart-home/id1407198124.md - Rating breakdown: 5★ 4,014 · 4★ 528 · 3★ 179 · 2★ 75 · 1★ 213 ## What do users think of Toucan Smart Home? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Quick setup - 🔒 Helpful for security - 💡 Useful for monitoring property - 👍 Good video quality - 👍 Convenient app features **Cons** - 🐛 Connectivity issues - 🔋 Battery life problems - 🐛 Unreliable motion detection - 🐛 App crashes and bugs - 🐛 Delayed notifications - 🐛 Difficult to troubleshoot **Commonly reported bugs** - Camera going offline frequently - App unable to connect to devices - Inability to delete recorded videos - Landscape mode not working properly - Firmware updates causing more issues **Most requested features** - Ability to schedule camera on/off times - Option to view live feed on PC - Customizable motion detection zones - Improved video storage and playback - Better customer support and troubleshooting ## Newest reviews (10 of 229) ### 2/5 — Can’t down load on my cell *2026-07-26, version 3.3.0* I Ben trying for 5 days now even call compy 4 time no luck and when they call it was like 2 days later of course I was not home ### 4/5 — bug maybe? *2026-06-14, version 3.2.0* app stopped sending notifications to my phone for unknown reason despite having notifications on on both devices ### 2/5 — Don’t record automatically *2026-05-02, version 3.2.0* Don’t ### 4/5 — Great app!! Pay wall though *2026-04-28, version 3.2.0* Great app!! Pay wall though can’t help too think at 88/170 price range it works! For what I need. ### 2/5 — Device failure *2026-03-19, version 3.1.4* After the last update I feel that my device goes offline daily. I had to reconnect the device twice now and this morning the device showing offline again. Camera is using the 2.4 network, my phone is on a 5g network never had an issue until now. If the problem continues no choice but to start looking at other options. ### 3/5 — New version crash *2026-02-18, version 3.1.2* As soon as i click setting and click motion detection, the app crashes. Tried deleting ,downloading app n all the troubleshoot as per toucan website. It still crashes in IPHONE. But andriod works fine I guess the new version messed up iphone one. ### 4/5 — Return from Mexico *2026-01-23, version 3.1.2* Toucan kept us consistently updated on our home while we were in Mexico for two weeks ### 3/5 — System error *2026-01-19, version 3.1.1* Update and now keeps going offline and not connecting to toucan system. Issue isn’t with WiFi everything else connects perfectly fine ### 2/5 — Unreliable *2026-01-12, version 3.1.1* Toucan door cam Had two of these already first one broke second one stops working in cold weather fairly tricky to set up unless your technically minded I gave it two stars as at first it was great but disappointed for long term use Cold weather just knocks it out Would I buy again… no.would be great if the makers could reach out to me though as apart from these two sashes it’s okay for the money ### 5/5 — Good camera *2025-12-21, version 3.1.1* The camera works good ## Most critical reviews (10 lowest-rated) ### 1/5 — Toucan camera review *2026-07-23, version 3.3.0* I’m not impressed with the quality of the picture would affect they tell you on HSN that it’s free but you don’t get too many features with it. They want to charge you tried to set the time on it so it would read regular time couldn’t do that without having to pay for the service regret buying ### 1/5 — Horrible batteries *2026-07-15, version 3.3.0* Battery dies in 2days smh it’s horrible to keep taking it down to recharge it waste of money if u ask me ### 1/5 — Help *2026-04-23, version 3.1.4* Please fix app. Won’t even load… I need my camera to work asap please ### 1/5 — Don’t buy it! *2026-04-14, version 3.1.4* Do not buy these cameras they are totally not worth the money. I am constantly experiencing them disconnecting from my home Wi-Fi. And then the only way to reconnect them is by hitting the reset button on the back of the camera and they always seem to do this at the. Times like when I actually need the camera to be working and recording if I could give less than one star I would. ### 1/5 — Front Door *2026-03-23, version 3.1.4* Doesn’t show me who comes to door. When I look at notifications there’s no nothing on screen except my front door. I’ve blocked areas so it doesn’t show my street and traffic but it still notifies ever time a car goes by. ### 1/5 — Need subscription *2026-03-11, version 3.1.3* If you don't buy into subscription app and camera is usless ### 1/5 — Dernière version Ko *2026-01-24, version 3.1.2* Depuis la dernière mise à jour, j’ai les notifications mais mon écran reste blanc quand je veux consulter les différents événements. Au niveau de la date, j’ai bien un point mentionnant dés évènements mais lié reste de l’écran est vide. C’est bien de faire des tests avant de mettre en prod ### 1/5 — Terrible *2026-01-05, version 3.1.1* When doorbell rings I don’t get an option to interact, i may as well have a regular doorbell ### 1/5 — Didn’t work correctly *2025-12-16, version 3.1.1* I surprised, sometimes working but right now auto record not works ### 1/5 — Buy something else! *2025-12-01, version 3.1.1* This product is trash! ## Most praised reviews (10 highest-rated) ### 5/5 — Gus *2026-08-21, version 3.3.2* It’s great gives me a sense of safety for my little dog ### 5/5 — Awesome Camera *2026-08-17, version 3.3.2* The best on its kind ### 5/5 — Nice fit *2026-07-17, version 3.3.0* I just love this can see what is happening when I am at work ### 5/5 — Video Door bell *2026-07-12, version 3.3.0* Good video door bell i recommend Toucan’s smart video door bell ### 5/5 — Sup *2026-06-18, version 3.2.0* Nice app love the app ### 5/5 — Good comparison to ring *2026-04-27, version 3.1.4* Had this for just over 2 years now, only issue was second camera in pack loses battery power after just a few hours, tried reset and assistance off the helpdesk, video and quality of recording is excellent. May buy more devices to add to network at some point. ### 5/5 — Exceptionally pleased! *2026-03-28, version 3.1.4* I think toucan products are so good compared to many I’ve tried. I have the original, tried the v3 too. But I like them both. But my original has lasted years! I’m so pleased with toucan. They should hire me as a spokeswoman! lol but as a reviewer you won’t be dissatisfied. You can move the camera. Other cameras don’t have that option. ### 5/5 — Perfect Package! *2026-01-09, version 3.1.1* No subscription and a lovely interface I can actually follow. The cameras are great. One is a Puppy Cam which I sleep during the day unless I need to go out, and can check on her at night and when she wakes up in the morning. Garden cam needs fitting as it can’t pick up movement through the window. Doorbell and extension bell are great. I see all I need to and with no cost. Everything I wantedin one package. Going to give my ring doorbell away but who wants to be saddled with £5 pm they don’t need to pay?! ### 5/5 — Camera and light *2025-12-28, version 3.1.1* Would like to be able to watch all day but good anyway ### 5/5 — Safely Happy *2025-12-28, version 3.1.1* Now I can finally feel relieved --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*