# Touch Hub — user reviews > 51 indexed App Store user reviews of Touch Hub by Shenzhen Water World Software Technology Co., Ltd, rated 2.02/5 from 95 ratings. - Source: https://appshunter.io/ios/app/touch-hub/id6504094491/reviews - App overview in markdown: https://appshunter.io/ios/app/touch-hub/id6504094491.md - Rating breakdown: 5★ 15 · 4★ 8 · 3★ 3 · 2★ 7 · 1★ 59 ## What do users think of Touch Hub? **Pros** - 🔍 Find device option - 🎨 Customizable wallpapers - 🎵 Bluetooth audio playback - 🎮 Games with custom themes **Cons** - ⚠️ App doesn't work for many users - 🔒 Unable to create account or login - 🔌 Bluetooth connectivity issues - 🚫 Limited functionality beyond basic settings - 🕰️ Inability to change time/temperature units ## Newest reviews (15 of 51) ### 2/5 — Can barely use *2025-08-05, version 1.1.0* I tried to connect to my phone several times. I got the music to play; but I can’t get themes or other apps and I was able to reset the time but I can’t change anything else. It randomly gave me an option of clocks and I didn’t want the one it ended up on. This vape seems to have a lot of potential but needs ALOT of work… yes the United States doesn’t use the metric system but you gotta appeal to all the masses… ### 2/5 — Bummed *2024-12-29, version 1.0.9* Yeah, like you said and many have previously said it’s on military time which yes I take the time out to figure out. I know what it is, but I prefer it be right in front of me and same with like the date. I can’t change any of the date or time so it’s kind of a bummer. I still have to take my watch my phone everywhere with me which I normally do, but I figured this would be easier. ### 1/5 — Literally does nothing *2024-11-19, version 1.0.9* I don’t know why the app is even necessary. This does nothing. You can’t upload a picture. You can’t play music. It’s the same as having any other vape. I probably won’t pass on a RAZ or other known vape. ### 1/5 — Horrible!!!!! *2024-10-26, version 1.0.8* Biggest waste of money I have ever spent doesn’t even stay connected to my phone connect it go to push play on a song and it disconnects ### 1/5 — Will not connect *2024-10-12, version 1.0.7* It will only connect for a second . Not worth getting ### 1/5 — V-Touch *2024-10-10, version 1.0.7* Says games but there is no option anywhere on the vape itself or the app that lets me “play games” knowing me I get bored and need something to mess with and got this cause why not ### 1/5 — Johello *2024-10-10, version 1.0.7* I was happy to open my V touch and so dissatisfied disappointed that it doesn’t connect to my cell at all. ### 1/5 — Whack *2024-09-27, version 1.0.7* Got my first VT vape today connected it. It worked fine now it just connects and disconnects from Bluetooth constantly. I have reset my phone reset the vape factory reset the vape turn on and on off Bluetooth deleted device done all the troubleshooting steps on the app and everything and I can’t even use the vape for what it’s intended for, besides vaping, but I have zero Bluetooth connectivity ### 1/5 — Account *2024-09-23, version 1.0.6* Won’t even let me make an account to use it. Completely worthless if I need an account to do anything on it and it won’t even let me make one. ### 3/5 — App don’t work *2024-09-16, version 1.0.6* iPhone 14 The app give a “Bad server” notification. That’s the only thing I can get out of it. It will not allow any log in even when selecting the Guest Login option. The vape I bought requires the software to work properly. I am really disappointed to say the least. ### 1/5 — Won’t let me make an account. Keeps saying bad server response *2024-09-16, version 1.0.6* Not a very good app. Can’t find any info about them on the web. ### 1/5 — Incredibly bad! *2024-09-16, version 1.0.6* Can’t register or use visitor sign in so I cannot get past the main menu. This could literally contain the secret of life in it and it wouldn’t matter because it cannot be accessed ### 1/5 — Bad *2024-09-16, version 1.0.6* This is junk I try to make a account on the app it says bad server what ever that means it won’t connect blue tooth it’s just a normal vapor at this point DO NOT WAST YOUR TIME ON THIS ITS NOT WORTH IT. ### 1/5 — Horrible keeps saying bad server response *2024-09-15, version 1.0.6* Can’t even sign into it this is garbage ### 2/5 — App *2024-09-15, version 1.0.6* Can’t connect to my app ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-06-26, version 1.1.0* App not working please help ### 1/5 — Bs *2026-05-22, version 1.1.0* Don’t even let me register ### 1/5 — Can’t set up *2026-03-22, version 1.1.0* This is a bad app. I can’t even set up an account. ### 1/5 — Horrible. *2025-11-20, version 1.1.0* This is my second vape such as this one. It doesn’t want to connect to the app or my phone. I deleted the app thinking I could reset it, but now it is telling me that I am entering the wrong information when I know I’m not. It also says “failure” when I try to sign up with another email. When I say “forgot password” it says “no account” I wouldn’t even waste your time. I loved it at first when I had the first vape, aside from the music not connecting. Really wanted to like this one. But nah. I will never buy another and am deleting the app as soon as this review is posted. ### 1/5 — Connection issue *2025-08-16, version 1.1.0* I can’t login because it constantly says “cannot connect to host” I’ve reinstalled the app several times and it still doesn’t work!!! Very frustrating and disappointing!! ### 1/5 — Couldn’t figure out how to connect *2025-07-18, version 1.1.0* Can’t connect it to my phone tried everything but can’t seem to get it to work ### 1/5 — . *2025-05-28, version 1.1.0* i can’t even create a account when i enter a password word and get the verification code it tells me “enter 8-30 alphanumeric characters” ### 1/5 — Loved it the first day, but *2025-05-14, version 1.1.0* Since the first time it connected, i couldnt connect multiple devices at a time, so i would disconnect and then connect another, after doing that switch twice, now it wont connect to either device. Been trying for a few weeks, wont even find the device anymore. ### 1/5 — Ugh *2025-04-17, version 1.1.0* Cant get it to connect to my phone and I have Bluetooth connected on both devices, when I go to the app and hit find devices it says search failed ### 1/5 — Bluetooth *2024-11-22, version 1.0.9* My vape won’t hook up to this app and I can figure it out. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2024-11-19, version 1.0.9* I love it ### 5/5 — Works *2024-09-22, version 1.0.6* I figured it out at first I was upset. Do not sync the device from your phone. If you’ve already downloaded the app go to the app and sync it through there but make sure your Bluetooth is on. It will work then. ### 5/5 — The find device option is worth it alone *2024-09-19, version 1.0.6* Not sure why this isn’t working for other people, everything’s working for me just fine. I lose my phone and my vape all the time but not lately. I love it! ### 5/5 — help *2024-09-16, version 1.0.6* so can someone explain why whenever i try and do anything on the app it just tells me bad server response including make an account i haven’t made it passed that part yet ### 5/5 — it does WORK!! *2024-09-07, version 1.0.6* go into your bluetooth settings “forget device” get the app and click “find device” it will then find the vape. then you will have access to all the features!! ### 5/5 — lol it’s fun to use and show people *2024-09-04, version 1.0.5* Everything works fine for me. I can call and use all the features. Had to use the setting and instructions to help out!! ### 4/5 — My V Touch *2024-10-06, version 1.0.7* I Love the Flavor and Smooth Taste.. I Agree Totally with the 1st Review on here @Jewels, She Explained and Laid it out Perfectly… PLEASE TWEEK THE APP/APPS .. besides that it’s the COOLEST VAPE OUT.😁👌🏽 ### 4/5 — Almost 5 star *2024-09-15, version 1.0.6* Love the features. Can’t get the app to work. Keep saying bad server response when registering or login as visitor. ### 4/5 — vape *2024-08-21, version 1.0.5* i just bought the v-touch 30000 and i downloaded the app and got as far as add device it want let me add a devise it keeps saying my vape is in diconnect mode and make sure my blue tooth is turned on what am i doing wrong ### 4/5 — Buy it *2024-08-16, version 1.0.5* If u want to have a wallpaper of ur own custom n play music n etc,after u connect to the app u haft to be connected to Bluetooth playin music n when ur customizing ur wallpaper just let it download n u will be able to use everything --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*