# touch Lebanon — user reviews > 101 indexed App Store user reviews of touch Lebanon by touch Lebanon, rated 2.80/5 from 132 ratings. - Source: https://appshunter.io/ios/app/touch-lebanon/id544355269/reviews - App overview in markdown: https://appshunter.io/ios/app/touch-lebanon/id544355269.md - Rating breakdown: 5★ 47 · 4★ 11 · 3★ 3 · 2★ 9 · 1★ 62 ## What do users think of touch Lebanon? Overall sentiment: negative **Pros** - 👍 Great app and easy to use - 👍 Excellent application which meets all needed services! - 👍 Great app - 👍 Great with iPad support - 👍 Great app - 👍 Awesome app! - 👍 Great app - 👍 User friendly - 👍 Nice work - 👍 Awesome! - 👍 Best app telecomunication - 👍 Impressive - 👍 Great Idea from TOUCH!!!! - 👍 Touch app - 👍 Really good app! - 👍 Very good and functional app - 👍 Great app - 👍 Awesome!!! - 👍 Perfect - 👍 Very useful, good animation, and smooth. - 👍 Awesome? - 👍 Excellent App - 👍 Great application saves lots of time **Cons** - 😞 Horrible user experience - 😞 Worst app ever - 😞 Never deal with them - 😞 Really bad - 😞 Most primitive app. - 😞 Very bad, unexperienced and unprofessional customer care - 😞 The app needs to be faster - 😞 Worst customer service - 😞 App crashing whenever I check my current balance - 😞 Very lagging and always crashes - 😞 Old UI/UX app - 😞 Needs redesign - 😞 Scammers - 😞 Useless - 😞 Worst telecommunication company ever - 😞 Worst app ever - 😞 Bad service - 😞 Very cheap looking app - 😞 Couldn’t register, i tried 6 times and its failed with different codes activation - 😞 Updateeeee - 😞 Buggy - 😞 Pitiful app - 😞 General Comment - 😞 Apple Watch app not working - 😞 Watch App not Working - 😞 Not working on my Apple Watch - 😞 Did not let me register - 😞 Iphone x - 😞 Application Crashes - 😞 Bug in ios 8.4 - 😞 Latest update still logging me out!!!! - 😞 App fails to update - 😞 App update - 😞 It's not working - 😞 2016 not working - 😞 Does not install - 😞 Downloading Problem - 😞 Not updating on IOS 9.2.1 versions - 😞 Update failed - 😞 Not installing - 😞 Failure - 😞 Problems - 😞 Not working - 😞 Problem updating - 😞 Update failure - 😞 Problem with the app - 😞 Pls fix issues with updating - 😞 Unable to Re-Load/Download - 😞 Can't update - 😞 Update doesn't download and install for Version 2.7.1 - 😞 Unable to re-download - 😞 Download problem - 😞 albaik3 - 😞 Update bug found. - 😞 password issues - 😞 Really? - 😞 Cannot see balance - 😞 App was better - 😞 app not letting me renew 3G subscription **Commonly reported bugs** - App crashes when checking current balance - App is lagging and crashes frequently - App crashes when sending SMS and choosing numbers from contacts - App keeps logging out and requires password change - App not installing after download - App update issues - App not compatible with iPhone X - Apple Watch app not working - App crashes when clicking into the phone number field in the registration form - App not updating on iOS 9.2.1 - App download and installation failures - App not letting to renew 3G subscription, forcing to choose different plan - Cannot enter 'My Services' or 'Current Balance', shows 'error occured' - App doesn't allow to see balance **Most requested features** - Improve app speed - Enhance UI and overall functionality - Make app work without Wi-Fi or 3G-4G - Allow recharging/topping up credit balance via credit cards for users outside Lebanon - Develop an iPad version - Allow managing multiple phone lines with one login - Add ability to pay bills from the application - Improve 3G service ## Newest reviews (19 of 101) ### 2/5 — App review *2023-12-18, version 2.19.34* The app needs to be faster and the Visa/mtc section is very unprofessional ### 1/5 — App crashing whenever I check my current balance *2023-07-05, version 2.19.29* The app immediately crashes and closes whenever I go to my current balance tab. ### 1/5 — Very lagging and always crashes *2022-12-23* This app keeps on crashing, i can see how many GB i have left cz it cover 3g data with other data. Every time i want to use it i have to delete it and redownload it, wicheads into log in problem every time ### 2/5 — Old UI/UX app *2022-11-19, version 2.19.27* Honestly you are getting tones of money people! Please do fix your app! It’s an old UI app and it’s not user friendly. A lot is going on and it crashes so many times. ### 3/5 — Needs redesign *2022-09-22* Needs a serious revision with more flexibility especially with chat support and a chat engine capable of keeping connection when support agent asks you to search the phone for info or check your balance etc. So when we leave the app opened but we minimize it, then it shouldn’t disconnect me from the agent. Also i should be able to send by email or save the chat transcript. And Be able to send screenshots as attachments to my agent so he understands better my problem. All these are a minimum for chat support engine. No? ### 1/5 — Scammers *2022-07-02* charged 20$ dollars before the new prices and tried to subscribe to the package I normally use. They took all my balance and didn’t have 3g I got a sms please try again when you have enough credit ### 1/5 — Useless *2021-11-28, version 2.19.25* Useless, many features are disabled now ### 1/5 — Worst telecommunication company ever *2021-07-12, version 2.19.25* I am just freaking trying to get in contact with a human agent but the application is extremely unhelpful and useless and their call center is even worse ### 1/5 — Worst app ever *2021-01-06* Full of bugs and errors. It doesn’t work ### 1/5 — Bad service *2020-09-03* I just did a speedtest and got 0.55Mbps... ### 4/5 — Good *2020-04-11, version 2.19.18* Good app ### 1/5 — Very cheap looking app *2020-03-23* You guys need to up your design skills shou hal bahdale ### 1/5 — Couldn’t register, i tried 6 times and its failed with different codes activation *2019-11-07* Couldn’t register, i tried 6 times and its failed with different codes activation ### 1/5 — Updateeeee *2019-09-14, version 2.19.12* Im not able to activate my student plan because this app isn’t updating to the latest version of IOS ### 1/5 — Buggy *2019-09-14* I can’t activate student plan using the app ### 1/5 — Pitiful app *2019-08-15, version 2.19.11* So basic it makes you cry. No way to know your balance - both data or voice - or trace your usage. The beauty of not having competition I guess. Shame. ### 1/5 — General Comment *2019-03-26, version 2.19.7* Please put more effort into enhancing the UI and the overall functionality of the app. ### 1/5 — * *2019-03-08* 👎🏻 ### 2/5 — Apple Watch app not working *2018-10-24* The Apple Watch app is not working always stuck on the loading screen! Please fix ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible update *2026-07-31* They used to have a perfectly working app !! Now its ruined !! Useless app !! You cant even recharge !!! ### 1/5 — Very bad *2026-07-16* Your update doesn’t allow people to pay online from overseas. Useless app since update ### 1/5 — The new update is very slow *2026-07-06* I expected the app to function faster and to have a better design. It’s extremely slow. ### 1/5 — The app is now completely unusable, it was fine a month ago *2026-07-06* The app didn’t need a redesign. The new UI is laggy on my otherwise fast phone. I need to sign in and sign up and sign on for a dozen different things to access the same services. The app just doesn’t log in at all today. At this point just let us send an SMS for the list of packages so we can work without the app ### 1/5 — horrible user experience *2025-11-24, version 2.20.5* worst app ever. pathetic ### 1/5 — Never deal with them *2025-09-25* I m using mtc line since almost 10 years i never reached customer service but when i did i was very surprised. The customer service veryyyy rude .i would add the conversation with them if i review allow it. My number was expired without further notice (i live abroad and dont regularly use it but i have the sim on a separated phone) . When checking with customer service they replied (Hussein the name) he told me literally ( how you will be informed if the sim is already expired) how stupid!! And undermine the customer. I will buy another line but will never deal with MTC again ### 1/5 — Really bad *2025-08-20, version 2.20.2* People on the chat are incompetent, the application doesn’t work well. Not professional at all ### 1/5 — Most primitive app. *2024-03-01* Very primitive app in this day and age (2024). Touch can do a lot better! ### 1/5 — Very bad, unexperienced and unprofessional customer care *2024-01-24, version 2.19.34* Very bad, unexperienced and unprofessional customer care. ### 1/5 — Worst customer service *2023-08-02, version 2.19.33* Chat support agents are the worst. When you ask about a problem they simply do not answer properly and are rude ## Most praised reviews (10 highest-rated) ### 5/5 — Perfection! *2019-06-09, version 2.19.10* Exactly the app you need if you have a line with MTC Touch! Life made easy. ### 5/5 — 👍🏻 *2017-03-27, version 2.13.3* 👍🏻👍🏻👍🏻👍🏻👍🏻 ### 5/5 — Well Organized *2016-09-20, version 2.10* Great App, to track the line and data usage also to activate and deactivate new bundle packages ### 5/5 — App fails to update *2016-02-03, version 2.7.2* Thanks the bug had been fixed and is working again ### 5/5 — Great app and easy to use *2015-05-04, version 2.3* This app features what you need and it has a very friendly user interface.but i think that they should make the app works without wifi or 3g-4g because it will become very handy when you're out of mbs and you're always on the go. I hope touch will continue what they excel at : listening to their costumers. ### 5/5 — Excellent application which meets all needed services! *2015-02-15, version 2.2.8* Great job guys - keep the good work! ### 5/5 — Perfect *2014-09-27, version 2.2.2* I always use it! ### 5/5 — Great app *2014-06-15, version 2.2.2* Good job ### 5/5 — No reviews??!!! *2013-10-06, version 2.0* No one reviewing you ppl?!! I gave 5 stars allright! ### 5/5 — great app *2013-04-11, version 1.4* great app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*