# Touch Vault (photos & video) — user reviews > 140 indexed App Store user reviews of Touch Vault (photos & video) by Winkpass Creations, Inc., rated 3.50/5 from 122 ratings. - Source: https://appshunter.io/ios/app/touch-vault-photos-and-video/id916977998/reviews - App overview in markdown: https://appshunter.io/ios/app/touch-vault-photos-and-video/id916977998.md - Rating breakdown: 5★ 56 · 4★ 17 · 3★ 9 · 2★ 11 · 1★ 29 ## What do users think of Touch Vault (photos & video)? Overall sentiment: negative **Pros** - 🔒 Secure photo storage - 👍 Easy to use (initially) - ✨ Good for hiding photos - 🚀 Fast access with biometrics (when working) - ✅ Works as advertised (for some) **Cons** - 🐛 Frequent app crashes - 😭 Data loss (photos/videos disappearing) - ❌ Cannot recover forgotten passwords - 💔 Videos not playing/corrupted - 🚫 Unable to select multiple photos/videos - ⏳ No updates for a long time - 💸 Overpriced full version (implied) - 🗑️ Accidental deletion without caution - 💻 Incompatible with newer iOS versions - 📱 Issues with newer iPhones (e.g., no home button) - 🚫 Ads are intrusive/unusable free version **Commonly reported bugs** - App crashes when opening gallery/photos - Photos and videos disappear or are deleted automatically - Videos do not play or are corrupted - Cannot select multiple photos/videos for deletion or export - Forgotten password cannot be recovered - App closes immediately upon opening - Black screen when opening videos - Export button causes app to crash - Photos are trapped in the app and cannot be exported - Touch ID integration issues (app content shows before authentication, Touch ID fails) - Home button stops working after Touch ID failure - Videos pending after ending - Cannot delete a whole folder or select all photos for deletion - Last photo in an album stays as thumbnail even after deletion - App crashes when opening - Videos not working - Face ID/Touch ID not working - App not opening after update - Cannot open videos anymore - Videos get damaged and cannot be watched - Cannot save photos to album again after putting them in the app - Cannot import videos from library - Cannot import multiple photos at once - Cannot view photos through iTools - App shows content before Touch ID authentication - Home button stops working after Touch ID failure - Cannot access photos without Touch ID/fingerprint (e.g., after phone repair) - App requires password again after Face ID authentication and app closes - Videos don't play unless recorded in the app, downgrading quality - Cannot delete photos one by one - Cannot remove ads for free - Cannot access photos using iPhone X (no fingerprint) **Most requested features** - Add a way to recover forgotten passwords (email/phone) - Implement a recycle bin for deleted photos - Allow selecting all photos/videos for export/deletion - Add iCloud integration - Add GIF support - Add auto-replay feature for videos - Add a button for total export of images/videos - Add iTunes file sharing for import/export - Encrypt documents - Add in-app photo editing - Improve video importing - Add EXIF information display - Allow renaming folders - Add option to move photos between folders within the app - Allow sharing directly from the app - Add a caution before deleting images/videos - Support for newer iPhones (e.g., iPhone X, 11) - Support for Russian folder names - Option to remove the second password - Add a button for total export of images/videos - Add iCloud feature ## Newest reviews (16 of 140) ### 2/5 — الملفات ماتفتح وفيه كل صوري *2024-10-29, version 4.3* صوري المهمة اذا دخلت طلعني برا البرنامج لي فتره كذا وش الحل ### 3/5 — Password *2024-09-25, version 4.3* How to retrieved if I forgot my password ### 3/5 — نسيت كلمة المرور *2024-06-14, version 4.3* كيف اقدر استعيد كلمة المرور؟ ### 2/5 — Mot de passe *2024-01-14* Impossible faire une récupération de mot de passe ### 3/5 — اختفاء الصورر *2023-09-30, version 4.2* السلام عليكم عندي مشكلة وهي اختفاء الصور فجأة من البرنامج هل من حل؟ ### 2/5 — اسيوط البداري شارع الدواوين جنب هندسه البري *2023-05-29, version 4.2* البصمة باظت عندي. كيف ارجع الصور والفديو. ضروري. حد يفدني ### 3/5 — Losing my data not appearing anymore *2023-02-23, version 4.2* Your app supposed to make the photo and video saved but my stuff is gone one by one how can we restore them ### 2/5 — Help please *2022-11-26, version 4.1* how can i reset the password? The photo album does not open please ### 2/5 — There is no update any more ! *2022-11-18* I use this app for long time it was perfect but for along time has not updated and has issue at the moment , doesn't work proply! ### 3/5 — الرقم السري *2022-09-24, version 4.1* لا استطيع ان ادخل ع الصور بسبب الرقم السري ولا استطيع استعادت الرقم السري ولا يوجد طريقة واضحة الرجوا منكم المساعدة شكرا ### 2/5 — Delete Problem *2022-09-02* Why can't I delete a whole folder neither I can select all photos in a folder to be deleted?!!!! ### 3/5 — Photos disappeared *2022-01-25, version 4.1* From each file few 10-100 photos have disappeared from my albums ### 2/5 — . *2021-12-04, version 4.1* ليش البرنامج يحذف الصور؟؟؟؟ احتاج حل في اقرب وقت ### 4/5 — حافظة *2021-10-13, version 4.1* انا عندي التطبيق ذا أول مرا يعلق موقادره افتح الصور ### 4/5 — Update *2021-10-09* Hi . I have been using your app for a long time and now it crashes when i want to open the gallery so can you please update the app for ios 15? ### 3/5 — Adding photos/videos *2021-05-07* At the beginning the app was working fine and everything, for now it’s just don’t accept pictures as it shuts down once u press the + sign Please fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — السعوديه *2025-01-13, version 4.3* احتاج تحديد الصور لاسترجاعها الي ملف الصور 😭 ### 1/5 — ارجاع الرمز *2024-11-27, version 4.3* مافيه طريقه اعيد فيها كلمة المرور نسيتها وتم مراسلتكم على الايميل اتمنى طريقه تواصل معكم ### 1/5 — Restablecer contraseña *2024-09-11, version 4.3* No puedo acceder olvide la contraseña y no encuentro cómo restablecerla ### 1/5 — حذف اغلب الصور والمقاطع المهمه كيف استرجعها *2023-12-11, version 4.2* حذف اغلب الصور والمقاطع المهمه كيف استرجعها وليش انحذفت ### 1/5 — It was a good app *2023-08-28, version 4.2* Don't use it .. keeps crashing i lost all my photos and the developer never updates ### 1/5 — Data loss *2023-06-06* I was using the app and after a while I lost all my data in the app (photos and videos) and I can't access it till now. I hope the software developer solves my problem!! ### 1/5 — Create an immediate and urgent update *2023-05-27, version 4.2* From August 2023, the photos began to disappear or be automatically deleted, and this is a very huge defect that must be fixed immediately. Also, I cannot select all the photos and save them. I can only save each photo separately and it must be fixed immediately. Also, a way must be done to recover the account via the mobile number or email, and it is preferable That there be a feature to recover images from the recycle bin, I recommend making an immediate update and working to provide and fix these points urgently من شهر اغسطس اصبحت الصور تختفي او تحذف تلقائي وهذا خلل ضخم جدا يجب اصلاحه فورا، ايضا لا استطيح تحديد الصور جميعها وحفظها فقط استطيع حفظ كل صوة على حدا ويجب اصلاحة فورا، ايضا لابد من عمل طريقة لاستعادة الحساب عن طريق رقم الجوال او الايميل، ويفضل ان يكون هنالك خاصية لاستعادة الصور من المحذوفات، انصح بعمل تحديث فوري والعمل على توفير واصلاح هذه النقاط بشكل عاجل ### 1/5 — استعادة كلمة المرور *2023-05-25, version 4.2* كيف يمكن استعاده كلمة المرور ### 1/5 — Very bad app *2021-07-02, version 4.1* This the stupidest app i have ever used. You can’t select group of pictures, and it’s impossible to transfer your all photos to photo library. It just a waste of money and time. The video doesn’t play after uploading it to the app. Just RUN away from this scam app. ### 1/5 — I’m Frustrated 💔 *2021-03-12, version 4.1* All my videos when i want to open it , it’s become black screen i don’t know why ): ## Most praised reviews (10 highest-rated) ### 5/5 — حلو التطبيق ولكن انا حذفته ولم رجعته ما فتح كيف افتح لو سمحتو *2022-12-13, version 4.2* حلو ولكن ابغي ارجعو ### 5/5 — اقتراح *2022-10-16, version 4.1* انا توقفت عندي البصمه للايفون خربت نهائيا كيف اشغل البرنامج ؟ ### 5/5 — نسيت كلمة المرور *2022-10-12, version 4.1* كيف استرجع كلمة المرور ؟ ### 5/5 — Password *2021-12-26* I forgot my password and i can’t login How i can fix this help me please ### 5/5 — Restore *2021-06-26, version 4.1* Kindly advice me how can I return the deleted pictures to the app , it’s very very important to me. Thanks. ### 5/5 — Unlocking pics *2020-12-23, version 4.0* Please ease the process to move pictures back to gallary ### 5/5 — استرجاع البوماتي القديمه *2020-06-18, version 3.2* ارجوا استرجاع جميع صوري ومقاطعي القديمه عبر هذا التطبيق ### 5/5 — الرجو الرد *2020-05-18, version 3.1* نسيت الرقم السري للدخول هل يوجد طريقه لاسترجاعه. ### 5/5 — I can not open the app *2020-04-30, version 3.1* I open the password by Face ID Then thy ask for password again after app close auto What can I do ?! ### 5/5 — Help *2020-04-21, version 3.1* تفرمت الجوال واحتاج ارجع الصور اللي كانت بالبرنامج عن طريق بصمة الوجه كيف الطريقه😭 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*