# TouchBistro Point of Sale — user reviews > 104 indexed App Store user reviews of TouchBistro Point of Sale by TouchBistro Inc., rated 2.32/5 from 233 ratings. - Source: https://appshunter.io/ios/app/touchbistro-point-of-sale/id436784841/reviews - App overview in markdown: https://appshunter.io/ios/app/touchbistro-point-of-sale/id436784841.md - Rating breakdown: 5★ 54 · 4★ 14 · 3★ 12 · 2★ 23 · 1★ 128 ## What do users think of TouchBistro Point of Sale? Overall sentiment: negative **Pros** - 👍 Intuitive and easy-to-use interface - 📊 Detailed sales reports and analytics - 💳 Efficient bill splitting capabilities - 🍽️ Restaurant-focused features and design - ⚡ Fast transaction processing - 📱 Works well on iPad platform - 🔄 Continuous feature improvements - 🎯 Ingredient mapping functionality **Cons** - 🐛 Frequent system crashes and freezes - ⚠️ Constant forced updates during business hours - 🔌 Severe performance degradation and slowness - ☁️ Cloud migration removed essential features - 💔 Poor customer support responsiveness - 🔗 Connectivity and syncing issues between devices - 💰 Unauthorized charges after cancellation - 🖨️ Payment processing and printer errors - 📉 System reliability declining with updates - 🔐 Data discrepancies between reports - ⏱️ Excessive syncing to cloud on every keystroke - 🚫 Difficult cancellation and refund process **Commonly reported bugs** - App crashes after every order entry - Search bar doesn't reset after selection - Idle logout not functioning (30-second timeout fails) - Barcode scanning broken after major release - Menu publishing failures - Promotional pricing not applying correctly - iPad slowdown and lag throughout shift - System disconnection requiring repeated login attempts - Totals in app don't match cloud totals - Different totals on different reports - Bar tab feature not remembering credit card names - Bar tabs won't process paperless tips - Payment adjustment feature causing voided payments - Incorrect items transferred between tables - Credit card processor mid-transaction failures - Font sizing issues in back-of-house - Menu screen showing blank - End-of-day reports with unreadable text size - Online ordering platform unresponsiveness - System requires daily shutdown to function **Most requested features** - Scheduled update downloads at convenient times - Ability to export raw transaction data as CSV - Menu import functionality - Backend inventory management - Landscape orientation support - Customer search by phone number - Ability to reopen closed checks easily - Remote menu and staff management - Customizable tip display options - System hibernation for seasonal businesses - Better report filtering and customization - Alphabetical modifier sorting - On-screen signature capture for account payments - Disable automatic receipt printing ## Newest reviews (20 of 104) ### 2/5 — Not so good *2026-07-20* Having switched from Clover POS to touch bistro I had very high hopes however this POS is just as bad as clover if not even worse. We had maxed out the abilities of what Clover could do, and the fact that the equipment could not be moved from one bank to the other was the primary reason why we switched over to touch bistro. We were sold on this being a POS designed for restaurants but it has so many limitations and issues from hardware to software to connectivity that it has cost me more money switching over than if I had stayed with Clover with some of the limitations I had with that POS. ### 2/5 — Not convenient. *2026-02-15, version 12.3.0* They keep updating it and it just makes it worse and worse. Thinking about switching to toast or square. If you are a busy restaurant I wouldn’t recommend it. ### 1/5 — Every update gets worse *2025-06-19, version 11.51.0* For five years I’ve used this software and it’s never gotten better- rather, each update strips away features and key use scenarios to become less helpful and intuitive. I despise this software ### 1/5 — Disaster *2025-06-17, version 11.50.0* The update has made this app almost unusable. It is so slow and clunky and it can not hold up during busy hours. Please fix! ### 1/5 — Terrible *2025-05-24, version 11.49.0* I used to love this program but the new update has made it not user friendly at all. We have had nothing but issues and of course technical support has been no help. They were supposed to call me back twice and I never heard anything. I even recommended this program to other business owners but I will be actively talking people out of it now. Why fix something that isn’t broken? ### 2/5 — Great idea, poor execution *2025-04-17, version 11.48.0* The UI for the app works really well, but we have experienced several times when the totals in the app do not match the totals in the cloud. You can also get different totals on different reports on the same device. The need to hire some programmers with a background in accounting. For the most part it works OK. ### 1/5 — Overall poor *2025-04-06, version 11.47.1* Laggy, always updating at the worst times. Consistently having errors preventing us from closing the days properly. ### 1/5 — Was a great system *2025-03-31* was a great system in the past, but the weekly updates, causing severe problems. Just a few problems, severe slowness menu screen showing blank printing end of the day reports get out your magnifying glass. It’s so tiny and they update every single week. Why haven’t they fixed the problems? ### 2/5 — The updates have become more innovated. However, the innovations are not helpful or more effective *2025-03-18* We have been using TB for two years now. The updates have become more innovated. However, the innovations are not helpful or more effective for the users. Furthermore, since the last big updates, it has also made it more difficult to use when certain views of the menu are unavailable for staff usage. Lastly, the gift cards are a great add-on service; however, be mindful of the fact that your employees will need to ask customers if they will be receiving a tip each time a gift card is presented for payment in your business. (Can you say awkward?) { I MENTIONED THIS BEFORE TO A TB CUSTOMER SERVICE REPRESENTATIVE, BUT WAS TOLD ENOUGH COMPANIES WOULD HAVE TO REQUEST THIS FEATURE(S) IN ORDER FOR CHANGES TO BE MADE.) ### 1/5 — App nhu cc *2025-03-15, version 11.45.1* App nhu cc ### 1/5 — Stupid updateds *2025-02-14, version 11.43.0* Mandatory updates that mess up the shift, big changes without announcing them. Buttons changing positions all the time, new display of things. Once you learned it they change again ### 1/5 — No longer fit for purpose *2025-01-21, version 11.42.0* I’ve used the app for 7 years. Sadly in 2024 touchbistro moved lots of in app functions to the internet cloud, but in doing lost some of its features and practicalities, such as easy to view/print hours and sales reports. I now have to supply my accountant with a sales report that shows “tax 1” and “tax 2” where it used to show “gst and pst”……..this is despite me complaining to touchbistro. That is the last straw. I am now switching to square, which seems to be the best deal now. ### 2/5 — Used to be good *2025-01-19, version 11.41.0* Since the “cloud based” update it’s been a battle every day with my pos. Many bugs, slow performance, took away multiple useful and necessary features. One headache after another with no sign from them that they are making an effort to resort these problems. Help agents just say “we’ll share it with our team”. ### 1/5 — Horrible company *2024-12-17, version 11.40.1* They will lie to you to get a sale and try to get you to pay even if you didn’t use their awful POS. Told us they could do table side integration with moneris and be compatible with our printers, so we started the process to switch. Turns out they can do NEITHER. We didn’t complete the on-boarding when these deficiencies were detected, but they keep sending us bills. Avoid at all costs Steve -The Tilted Turret in Thunder Bay ### 1/5 — Worst ever *2024-11-18, version 11.39.0* Things I would rather do than use this system…. Piss shards of glass Get a terminal illness Burn in a fire Chinese water torture A lobotomy The people running this company are scum. They will lie, cheat and steal to get the sale then bend you over once you have the accounts setup. Stay far away! ### 1/5 — Please change the dollar amounts back to the tip options *2024-10-24, version 11.37.0* We used to be able to see how much a customer was tipping when closing out a bill. Now it just shows 3 generic monetary amounts which are useless. We need to see how much we are being tipped quickly when closing out our tabs. At least let us change the buttons to the tip amounts we want to see instead of just “smart cash” ### 1/5 — Slow system *2024-07-25* System is slow, not convenient for a fast pace restaurant, to many steps for simple things, card ready is a joke, to cash someone out it’s a process, you can’t split checks and charge just one, you have cash out entire table. Ridiculous if it wasn’t made for restaurants ### 1/5 — So happy to be switching to a better system *2024-07-03* This app is for “temporary businesses”. This system always has a problem and is always crashing giving us even more problems with our internet. If you don’t have the “main” tablet open with the app it will NOT function at all with the other tablets around regardless if the TouchBistro app is open on there. I definitely would NOT recommend this system to any fast food restaurant. If I could give it 0 stars I would.. ### 1/5 — System disconnecting *2024-05-31* Constantly disconnecting from system and have to click restaurant name over and over again until it finally lets me in. Talk about frustrating on a busy weekend night! It’s been like this for a year now, please fix it ### 1/5 — Meh *2024-05-23, version 11.26.0* Seems to update often, and randomly during busy times it will require an update else it won’t work. So many bugs that need to be “fixed” often…. Save the stress and invest in another POS platform. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be a huge fan! *2026-06-11* I used to recommend TouchBistro to so many people! I used it at another bar I worked at then bought my own and kept it. The last 2 to 3 years has gone completely downhill! Way too ,Amy things to even go over! I’m finally making the leap to switch to what my newest bar has and my employees are soooooo excited to get rid of touch bistro! Mind you they used to love it too! ### 1/5 — Awful *2026-06-03, version 12.7.3* Worst app ever, do not use for your restaurant ### 1/5 — Waiter *2026-05-22, version 12.7.1* Worst system ever created , checks are disappearing . No customer support or they are clueless about what they doing, ### 1/5 — New update - March 2026 *2026-03-26* Why did the whole system have to be changed and all our settings reset???? Things that are a super annoyance: when you type something in the search bar and select it, you have to delete the original search. It should just reset after selection. Also, when I’m dealing with an already open tab, it confirms I want to send another item??? Why??? ### 1/5 — Not logging out at idle *2026-03-05, version 12.4.0* No longer logging out of number when sitting idle. Set at 30 sec with nothing happening when it reaches that time ### 1/5 — Horrible customer support/ buggy app *2025-12-04* Tried to cancel 2 weeks ago and still waiting for customer service to contact us to finish the process. In the meantime they are still charging us. App will crash after every order is put in. Stay away. ### 1/5 — Poor release control *2025-11-03* Been using the software for about a year. The company didn’t acknowledge or notify customers about. The system failure due to AWS. Published a major release the next day 12.0 which broke major portions of their application. Including barcode scanning, menu publishing and promotional pricing (like happy hour) despite numerous calls to the help desk the situation is still unresolved. Poor quality control on their release has cost our small operation money by offering promotions on the wrong items and the wrong times ### 1/5 — Constant issues *2025-06-21* Loved it at first but over the last 6 months I have lost so much money due to the lagging and shut downs! I have called and called. I have begged for a new router. They blame my issues on my internet so I had my provider come out and replace a few things. Still problems. I call and call again. I get a rep that tells me that because I don’t shut the system down daily, this is my problem. Sooooo I shut the system down. Still problems!! They refuse to send me a new router that they provide for their system…. So I am stuck! STAY FAR AWAY!!! ### 1/5 — Awful update *2025-06-20, version 11.51.0* Terrible done, needless, awful update. This platform was great cause it felt like it was made by people that actually worked and understood restaurants. Now there is a bunch of bloat, needless menus, 10 steps to add an item to the menu and overall life complications that 100 % no one ever asked for. Basically it’s a squirrel reskin at this point. Oh, but it’s cloud based now. Great. Fantastic. Good job team. 0 stars ### 1/5 — Whatbis wrong with the last two updates *2025-06-20* My patience is wearing really thin with TB. Since the last two updates, all my ipads slows to a crawl, and they get slower and slower as the day progresses. By 6pm, it’s unusable and I have to reboot the ipads only to have them work somewhat faster. The problem is they constantly “ syncing data to server” “syncing data to the cloud”… It literally sync on every key strokes! ## Most praised reviews (10 highest-rated) ### 5/5 — Best point of sale I’ve used *2023-10-25, version 11.12.0* Using TouchBistro at my restaurant (The Daughter) streamlines service and is super intuitive for all staff. ### 5/5 — Great *2023-09-14, version 11.9.0* Awesome system for small business ### 5/5 — Great product *2023-09-11, version 11.9.0* We have been using this system for over 5 years. Easy to use and easy to set up. ### 5/5 — Amazing *2023-05-11, version 11.0.0* Been using this for years and it’s the best POS system I have found. From its ease of use to its extensive features like ingredients mapping. You can’t go wrong ### 5/5 — New version on cloud improved *2023-03-23, version 10.25.0* Finally! They set up a new call centre and you don’t get any wait times on calls. The new cloud menu is easy to understand and latest version is polished. The easiest POS to train on even with the demo ### 5/5 — Great Program *2022-08-25* We operate the American Hotel in Creswick, Victoria. We have had TouchBistro for over a decade and find it a gem to use and impress our clientele with its ability to split bills. It’s continued evolution is a credit to the team at TouchBistro. ### 5/5 — Hu *2021-11-13, version 9.4.5* Hh ### 5/5 — BEST IN THE INDUSTRY *2020-05-05, version 9.1.4* Easily the best software in the industry bar NONE. We have used TB for 5.5 years now and wouldn’t imagine a work environment without it ! Love their reports to go which updated real-time. ### 5/5 — Improvement Needed *2019-08-13* Please, allow on screen signature when payment with account this tool will be very helpful for local business & retirement home. ### 5/5 — Great POS *2019-07-24, version 8.7.2* Fantastic POS for our shop. Really intuitive and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*