# TouchPoints – Loyalty App — user reviews > 14 indexed App Store user reviews of TouchPoints by ADCB, rated 3.30/5 from 4 ratings. - Source: https://appshunter.io/ios/app/touchpoints-loyalty-app/id6498894362/reviews - App overview in markdown: https://appshunter.io/ios/app/touchpoints-loyalty-app/id6498894362.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (1 of 14) ### 1/5 — Offers Broken, No Value *2025-04-26, version 1.0.8* The main point of the app - to spend and earn points when shopping doesn’t work well. Only three are showing when the original had so many more, but of course they had time to focus on paying for points that constantly get devalued! ## Most critical reviews (10 lowest-rated) ### 1/5 — Touch points payment field *2026-05-24* I try to more than 10 times to paid etisalat bill in touchpoints but its shown filed **Developer response:** We're sorry to hear this. We'd like to better understand what went wrong so we can make it right. Please email us at appreview@adcb.com from your registered email address and include your username in the subject line. S.A ### 1/5 — Stuck on the 1st page it self *2026-03-26* Stuck on the 1st page it self. Keep buffering on the cirle **Developer response:** Sorry to hear you're having trouble with the app. Please try restarting it or clearing your cache -- that usually resolves most issues. If the problem continues, feel free to send us a screenshot at appreview@adcb.com from your registered email so we can look into it further. R.B ### 1/5 — App not working *2026-03-22* App is not working since long time and no response. **Developer response:** Hi, we’re really sorry for the inconvenience caused. Due to a region‑wide IT disruption, the Touchpoint App is temporarily unavailable. We’re unable to confirm an exact restoration time, but the team is actively working to resolve the issue. In the meantime, some features like Touchpoint redemption for Bill payments and TouchPoint transfers to friends can be accessed via the ADCB Mobile App. H.A ### 1/5 — Not working *2026-03-15* I can’t open the application now …. I think two week same thing **Developer response:** Hi, we’re really sorry for the inconvenience caused. Due to a region‑wide IT disruption, the Touchpoint App is temporarily unavailable. We’re unable to confirm an exact restoration time, but the team is actively working to resolve the issue. In the meantime, some features like Touchpoint redemption for Bill payments and TouchPoint transfers to friends can be accessed via the ADCB Mobile App. H.A ### 1/5 — Can’t login *2025-12-17, version 1.0.17* I don’t know what happened it’s not logging for some reason which I don’t know it’s says something went wrong every time ### 1/5 — One Set *2025-12-07, version 1.0.17* I didn’t try the app. Yet , but unfortunately I tried to install to both my mobiles, but it couldn’t be able to logged in both in the same time. I mean , you have to sign out of one mobile “(not to just close the app)”. , to let the other log in. ### 1/5 — Fraud app *2025-10-15, version 1.0.14* One of the most fraud app ### 1/5 — Total failure *2025-09-18, version 1.0.14* Regardless the bank app is not allowing me to update my ID and giving me error messages, this points app is a total time waste. I’m unable to sign up or in. Why in God’s heaven have you thought of creating such an app if your customers are unable to use?! HIRE QUALIFIED PEOPLE FOR GOD SAKE! ### 1/5 — Cannot even register. *2025-07-01, version 1.0.14* What a lousy app. I cannot even register after being a Privelege customer at ADCB. I have complained so many times. The date of birth keeps on reducing after entering. I will not waste my time with this app. ### 1/5 — Bug *2025-05-09* Bug in app—Cannot select country and birthdate infinitely scrolls **Developer response:** Hi, thank you for your feedback. We're always looking to improve our app, and your input would be very helpful - please let us know more at appreview@adcb.com R.B ## Most praised reviews (3 highest-rated) ### 5/5 — Very nice app *2026-06-17* Been using it for more then 6 months , have earned so many points and good place to redeem my TouchPoints **Developer response:** Appreciate the love! We're glad the app is working well for you. R.B ### 5/5 — Very Good and User friendly *2025-05-15* User friendly App **Developer response:** We're so happy you're enjoying the app & Thank you for trusting us with your banking needs. R.B ### 2/5 — Unable to Register *2025-09-18* I want to spend TouchPoints as an ADCB customer and I’m sure it’s a great app, but the registration page is a mess. The birth date counts down with no limit and doesn’t allow you to stop, so I can’t even register for an account because the DOB will always be a mismatch. Something broke in the dev code, please take a look at it. **Developer response:** Thank you for sharing your experience, and we apologize for any inconvenience. We're here to help -- please reach out to us at appreview@adcb.com from your registered email address. R.B --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*