# Tour24 self-guided apt tour — Always Open Always Leasing

> Self-guided apartment tours with secure verification and leasing integration. (iPhone/iPad app by Tour24, Inc..)

- Source: https://appshunter.io/ios/app/tour24-self-guided-apt-tour/id1462185580 (this page in markdown: same URL + `.md`)
- Developer: [Tour24, Inc.](https://appshunter.io/developer/1556934381)
- Category: Lifestyle, Navigation
- Price: Free
- Rating: 2.40/5 from 57 App Store ratings · 149 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 131 MB
- Languages: American English
- Released: 2019-05-06
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/tour24-self-guided-apt-tour/id1462185580/reviews.md

## What is Tour24 self?

Tour24® Self-Guided Tour™ helps you rent a home easier and faster. The app securely verifies you to tour on your own. You choose a time to tour – even if the leasing office is closed. Next, unlock the door and take a tour. The app guides you around, so you’re never lost. Pop in your headphones and enjoy your own self-guided tour. You can give feedback and ask questions throughout the tour.

You can even start the leasing process right from the app or connect with a leasing agent to talk about next steps. 

With Tour24, you’re in charge. Tour when and how you want. 

Tour24 – Find Your Home on Your Own.™

## Key features

- Secure user verification
- Schedule tours anytime
- Unlock doors remotely
- In-app navigation
- Provide tour feedback
- Start leasing process

## What do users think of Tour24 self?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 Convenient self-guided tours
- 🚀 Seamless experience
- 🚀 Efficient and interactive
- 👍 User-friendly interface

**Cons**

- 🐛 Buggy and unreliable
- 🐛 Glitchy and unresponsive
- 🐛 Doesn't work as advertised
- 🔒 Privacy concerns with data collection
- ⏱️ Slow and laggy

**Commonly reported bugs**

- Login and password reset issues
- Inability to unlock doors and access units
- Verification and ID upload problems
- Inconsistent and confusing navigation

**Most requested features**

- More detailed property information
- Option to cancel tours
- Improved login and authentication
- Better customer support

## Recent user reviews (10 of 149)

All indexed reviews: https://appshunter.io/ios/app/tour24-self-guided-apt-tour/id1462185580/reviews.md

### 1/5 — Terrible app.

*2026-08-23, version 26.07.01*

Awful face-reading technology and no real time tech support.

### 1/5 — Unusable app

*2026-08-17, version 26.07.01*

Did not work - looks built out but the basic functionality (I.e get in front door) does not work. Routes you to AI voice with any questions.

### 1/5 — Never works

*2026-08-02, version 26.06.01*

Don’t not use self guided tour. It never works and there no live support. You call them, poke multiple numbers and went straight to voice mailing we drove 1 hour get here and they key box says connection issue not working. So not way to get the key, no one can help we trying 20 mins in 100 degrees weather. Nothing can fix this. We left with nothing.

### 1/5 — THE WORST

*2026-07-27, version 26.06.01*

This app never ever loads. Usually can’t even log in and if you get past that certainly can’t book a tour. It just crashes the whole time or freezes. This is for multiple different apartments on multiple different days on multiple different phones. All said they have nothing but problems with this app. Not even worth your time and frustration.

### 1/5 — Genuine rage bait

*2026-07-12, version 26.05.02*

This app is so horrible it is genuinely rage bait

### 5/5 — Wow

*2026-06-25, version 26.05.01*

This is the best touring platform and the best way to see the apartment after hours. I don’t have time to tour during the week, so having an app that can guide me through the high-rise and show me the apartment I want was amazing. Super fast and smooth to get in and out and very detailed tour.

### 1/5 — Won’t work!

*2026-06-12, version 26.04.1*

Verified with both credit card and 2 IDs. yet it did not work. Wasted an hour of driving. Apartments relying on this app should really reconsider…  if an apartment tour requires this app then don’t bother

### 5/5 — Pretty convenient

*2026-06-11, version 26.04.1*

Getting off from work had to stop to check out an apt  after leasing hours. Which is helpful.

### 3/5 — Really frustrating

*2026-05-09, version 26.03.1*

Among the reasons Im seeing not to trust the people is they won’t let me add the tour to my calendar without me giving them full access to read everything on my calendar.  That is absolutely insanely privacy invading.

### 1/5 — They wasted my time. They gave me the wrong address.

*2026-05-08, version 26.03.1*

They wasted my time. They gave me the wrong address. I went to the address listed in the letter, but that address simply didn’t exist. I contacted customer support, but instead of an apology, they told me, “You should have gone to that address,” and they gave me a different address. They didn’t apologize or say anything else. They just signed off with “Have a nice day.” I don’t recommend this app or this company. They know absolutely nothing about customer service.

## Frequently asked questions about Tour24 self

### What does the Tour24 app do?

This app allows you to rent a home more easily and quickly by enabling self-guided tours of apartments. It securely verifies your identity so you can tour properties independently at a time that suits you, even if the leasing office is closed.

### How does a self-guided tour work with this app?

After securely verifying your identity, you can choose a time to tour a property. The app will then help you unlock the door and guide you through the apartment. You can listen with headphones and provide feedback or ask questions during your tour.

### Is there a cost to use this app?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements, indicating a free monetization model.

### Can I start the rental process through the app?

Yes, you can initiate the leasing process directly from the app after your self-guided tour. You can also connect with a leasing agent through the app to discuss the next steps in renting the property.

### What are the benefits of using this app for apartment tours?

The primary benefit is the flexibility and control it offers. You can tour apartments on your own schedule, even outside of traditional leasing office hours, and navigate the property independently with in-app guidance.

## Version history (last 5 releases)

### 26.07.01 — 2026-08-17

Minor Enhancements

### 26.06.01 — 2026-07-23

minor enhancements

### 26.05.02 — 2026-06-26

minor fix

### 26.05.01 — 2026-06-16

Monor Enhancements

### 26.04.1 — 2026-05-18

Minor Enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*
