# TourGuide by Irvine Company — user reviews > 64 indexed App Store user reviews of TourGuide by Irvine Company by Irvine Company, rated 4.80/5 from 8,884 ratings. - Source: https://appshunter.io/ios/app/tourguide-by-irvine-company/id1528274867/reviews - App overview in markdown: https://appshunter.io/ios/app/tourguide-by-irvine-company/id1528274867.md - Rating breakdown: 5★ 7,964 · 4★ 610 · 3★ 167 · 2★ 42 · 1★ 101 ## What do users think of TourGuide by Irvine Company? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Friendly customer service - 🚀 Convenient self-guided tours - 👍 Great app experience **Cons** - 🐛 App crashes and bugs - 🤔 Inconsistent tour experience - 🤔 Difficulty navigating property - 🤔 Lack of human interaction **Commonly reported bugs** - App crashes frequently - GPS and navigation issues - Trouble accessing apartments **Most requested features** - More detailed apartment information - Improved app stability and performance - Option for in-person guided tours ## Newest reviews (13 of 64) ### 4/5 — Apartment viewing *2026-01-29* Overall the app is easy to use as well as navigating to the different locations. The only downside is it forcibly closes out at times. ### 3/5 — Used to be seamless *2025-11-08, version 1.39.2* Now I keep getting stuck on verification - not sure if it’s because I have two emails and switched to a different one. Could also be my brand new license ### 2/5 — Needs improvement *2025-05-23, version 1.34.0* Not able to toggle back to previous step. Not able to go back & forth between properties. Not able to see property on map - had to call office & use Google earth ### 2/5 — Not the greatest *2025-05-13, version 1.34.0* It takes a while to figure out but a good old fashion tour guide is much better. Wasted a lot of time lost. ### 5/5 — Self tour *2025-03-07, version 1.33.1* Easy to use the app. ### 5/5 — Very well designed app *2025-03-07, version 1.33.1* Clear and organized ### 5/5 — Quail Hill Apartment Tour *2025-02-21* Took a self guided tour of Quail Hill apartments after first speaking with Lauren from the leasing office who over the phone got to know me and what I value in a community and beautifully paired me with options to visit. Her follow up was timely and she answered all my questions and was so kind. I am so impressed with the process. She explained the application and move in steps. Thank you Lauren for your tremendous customer service! ### 5/5 — Customer Service 5 Star *2025-01-04* The service I received when I called was Amazing ! Alexis was very friendly and helped me with every step, she called to follow up and that was outside of what I’ve experienced with any company so Thank you for all your help! Very much appreciate Alexis! 10 stars if I could … ### 2/5 — I’m here? *2024-12-11* I downloaded the app with my info on it a few days before I was to tour 3 Irvine Co. properties. I wanted to learn how it worked for the sake of efficiency, and I didn’t want any surprises. Seemed fairly easy. I took a personal day from work and drove 2.5 hours each way to visit these properties. The first was Brittany Apts. There seemed to be little cell service at this property, so the app wouldn’t load. I was standing outside for a good 10 minutes watching the circle spin on my phone. Resetting my phone, nor resetting the app got it to work. I eventually got into the gate after calling the number. The first apartment was okay and the lock worked like it was supposed to. But then the locks never opened or even loaded for the other two apartments I was scheduled to look at. The third one seemed to have a tenant in it, and she was NOT happy I was there. I cancelled the rest of my tours on their other properties after spending way too much time trying to get this app to work. I called and told them, bc again, I couldn’t do it on the app as it wasn’t loading. They never offered to just have someone show me around since I drove all that way. Just said they’d send someone to fix it…which honestly, would have been nice before I drove all that way and took a day off. I don’t care if it’s fixed now or not. Anyway, a pretty wasted day. Call me old fashioned, but if I’m trying to give you $42,000 a year, a back up plan of a person on the property would have been nice. ### 5/5 — Amazing Properties *2024-11-07, version 1.29.1* The neighborhood is very quiet apartments are spacious and the guy that helped me out was fantastic. Can’t remember his name sorry. ### 4/5 — it functions as if it’s managed by a 3 years old boy *2024-10-06* the new guest service staff is friendly. I just don’t like the system, some time I can’t open the door or close the door ### 5/5 — Tour *2024-09-13* The App was very friendly and when I had questions and called them the responses were comprehensive. But not sure why still I have not received any response about my application that I filled out this morning. ### 4/5 — Fun experience! *2024-08-25* Love the self guided option however the app was not updating with exact locations so did make it a bit challenging to navigate the location. Overall, great experience! ## Most critical reviews (10 lowest-rated) ### 1/5 — They sell your info *2026-07-21, version 1.47.1* A day after I used their app, I started getting spam texts immediately. ### 1/5 — App crash *2026-06-13, version 1.46.0* App kept crashing on the latest update ### 1/5 — Worst experience with touring *2025-12-21* Why do i want to download another app just for the tour, the gps is not accurate, instructions are not clear, ask me to scan the back of a passport, what does that mean? And call is direct to wrong person, i have to physically go to the office and get another number, wasting me 30 mins without starting the first tour ### 1/5 — Why these extra steps *2025-09-29, version 1.37.0* They make it complicated—just show the apartment ### 1/5 — Lagging *2025-08-25, version 1.36.2* So bad and clunky ### 1/5 — Didn’t work *2025-01-22, version 1.31.0* Had multiple viewings scheduled at different apartments. None of them were loaded on the app. Still didn’t work after calling for tech support and getting our tours resubmitted ### 1/5 — Bluetooth lock doesn’t work *2024-08-21* Drive all the way here to do a self guided tour and the keyless entry doesn’t work at all. Called the customer support and she said they can’t unlock the apartment for me because the office is too busy? Then I went to the other apartment complex and the tour wasn’t working because they didn’t have any units available to view… ### 1/5 — it functions as if it’s managed by a 3 years old boy *2024-07-25* “I’m on a self-guided tour, and the app is a disaster. The logo reflects how I feel, like being lost in a maze with no help. This app is designed to require fewer staff, but the system works terribly. The customer service even laughed at my pronunciation. And I can’t decide which kind apartment shape I want, I have no one to communicate with!!! I don’t like it!!! ### 1/5 — If verification *2024-06-19* Remember when someone greeted you in person and showed you around? I’m miss those days. Instead you get to give your personalized data to just look an apartment. You couod just take videos of each apartment and their individual upgrades for your website too. What is your privacy policy with my license information? Imagine having to walk into a store and handing over your ID before they let you in that’s what this feels like. ### 1/5 — The worst application *2024-06-12, version 1.27.9* I used this app 3 times but I couldn’t open the doors, and anyone couldn’t help me, I just wasted my time. ## Most praised reviews (10 highest-rated) ### 5/5 — Apartment Tour *2026-06-20, version 1.46.0* Justin was amazing! App was easy to use. ### 5/5 — 2bed/1bath *2026-05-18* I recently toured a 2 bedroom, 1 bathroom apartment and honestly really liked it. The apartment felt very spacious with a great layout, and there was plenty of room without feeling cramped. The community itself was also very nice, clean, and welcoming. One of the things that stood out the most was all the amenities available — they definitely add a lot of value and make the property feel comfortable and enjoyable to live in. Overall, it gave a really positive impression and seems like a great place to call home. ### 5/5 — Satisfied Customer *2026-04-02, version 1.43.1* Today is my 1st time utilizing the TourGuide by Irvine Company. It was pretty awesome, totally easy to operate. Thanks for a cool new experience Irvine Company! Happy Easter to you and your families…💐 ### 5/5 — Self guided tour *2026-03-31, version 1.42.0* Works great for me ! ### 5/5 — I loved it *2026-03-29, version 1.42.0* Easy access easy entrance excellent location good leisure area I recommend to everyone ### 5/5 — Tour *2026-03-15, version 1.42.0* Your app is great! The Village is an awesome place. ### 5/5 — Tour *2026-01-12, version 1.40.1* Considerate and convenient planning of the tour. Big thanks. ### 5/5 — Easy to use *2025-11-13, version 1.39.3* I’m glad to use the app to visit the apartment ### 5/5 — Thank you *2025-08-04, version 1.36.0* Very nice and very good ### 5/5 — Best service *2025-05-04, version 1.34.0* Nader was super helpful! What a superstar! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*