# Tourist Refund Scheme — user reviews > 144 indexed App Store user reviews of Tourist Refund Scheme by Department of Home Affairs, rated 3.40/5 from 36 ratings. - Source: https://appshunter.io/ios/app/tourist-refund-scheme/id910855751/reviews - App overview in markdown: https://appshunter.io/ios/app/tourist-refund-scheme/id910855751.md - Rating breakdown: 5★ 21 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 13 ## Newest reviews (11 of 144) ### 2/5 — How to add cents *2025-11-07* Im actually stuck with my last invoice which has some cents that I can’t add because there is no point to separate the cents but only a comma that the app doesn’t accept. I’m so upset about it and can’t find any solution online Please help me I’m leaving soon ### 4/5 — Load invoices *2023-12-28* App is easy to use. Why isn’t there an option to upload electronic invoices? ### 3/5 — Should increase number of invoices *2022-12-13, version 1.1* Can you please add number of invoice? ### 3/5 — Please clarify address requirement for over $1000 *2022-11-10, version 1.1* This app is actually fine. But in case anyone reads this can I strongly suggest two things: 1) The app warns that an address is needed, but it doesn’t say if that’s your home address abroad, or the place you stayed while in Australia. In any case, the agents at Sydney airport said it wasn’t necessary anymore - so please can you check and make sure this is clear in app? 2) Sydney airport wasn’t actually asking for the QR code, nor did they have a special queue for people with the QR code. So this obviates the entire aim of saving time. It was taking about 10 mins per passenger, and with only three agents there was a huge queue already at 8am. ### 1/5 — 闪退 *2020-12-15* 一直闪退，怎么搞 ### 1/5 — crash *2020-11-14, version 1.1* crash！！！！ ### 1/5 — Useless. Keep crashing all the time *2020-10-23* cannot even enter the invoice details. I remember last year I‘ve already experienced a lot of difficulties entering the details. One year passed, and nothing changed. Still many crashes. So useless... ### 1/5 — Get the developer fired!! *2020-07-17, version 1.1* I can’t even enter the detail of my invoices. Crash crash crash everytime! Why are you playing app crashing game here?🤦‍♂️ ### 1/5 — 一直闪退，无法输入小票信息 *2020-06-28* 一直闪退啊，无法输入小票信息啊！！！ ### 1/5 — Cannot add any tax invoices *2020-06-19, version 1.1* It doesn’t work anymore!!!!!!!! ### 1/5 — Totally user unfriendly App *2020-02-23, version 1.1* Tried to use this APP today in the fond hope that it would speed up our claim when we fly out on Thursday. After trying for around 10 minutes to fill the different pages out (it seems you have to go back after saving each time) and putting the ABN number in two different ways (both incorrect according to the APP) I have given up . Really need to sort this out guys! ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2026-05-24* App version 2.1.0 crashes on my iPhone as soon as you open it. It did not do that before this update. ### 1/5 — 中文介面消失了 *2025-12-20, version 2.0.5* 之前見有中文介面介紹，但現在找不到中文介面， ### 1/5 — Tax refund not issued till date *2025-06-25, version 2.0.4* My tax refund amount was around 1000 dollars it’s not issued till date. ### 1/5 — keyboard has no decimal *2025-02-25, version 2.0.4* could not input decimal ### 1/5 — It does not work *2025-01-19* It does not let me enter the value for the items. It keeps giving errors. ### 1/5 — What is the point ? *2024-09-27, version 2.0.4* The officer fully ignored the app and QR code ### 1/5 — Useless *2024-02-28* Wasn’t accepted in Sydney. You can spend all the time you’d like to enter in your receipts here one by one ahead of time and obtain a QR code, only to told upon arriving at TRS that it won’t be accepted and you’ll just end up filling out manual paper forms. ### 1/5 — Not working *2023-01-15, version 1.1* Can only input 1 invoice, not save for any other invoices that I input later. Need to do maintenance for this APP! ### 1/5 — Display not working on iphone 13 pro max *2022-12-17, version 1.1* After trying to add first invoice, back and save appears on top line together with time and unclickable. 1st invoice not saved. ### 1/5 — Sucks the apps *2022-08-19* This doesn't work at the airport finally. Taking too long to input everything and does not work. Suck apps ever. ## Most praised reviews (10 highest-rated) ### 5/5 — TRS Perth international airport *2026-06-28, version 2.1.0* Very efficient app to use, seamless service, excellent swift handling at the airport ### 5/5 — Quick and Easy *2026-05-03* If there were any bugs in the past, they seem to have been fixed. Very easy to create a claim / get a QR code. ### 5/5 — Fine *2025-11-26, version 2.0.4* Works as expected. Only they have a small issue with the German passport number. It needs an extra number/letter at the end which is technically not part of the „real“ number. ### 5/5 — Great *2025-11-09* The bad reviews are from years ago but this works great now. We were in the cue for less than 5 minutes and got our refunds very quickly ### 5/5 — Works great and fast *2025-01-05, version 2.0.4* Maybe 15 minute queue and my refund arrived in 48 hours. Simple app. I wonder if it’s needed since the guard at the airport asks all the exact same questions as the app anyway. ### 5/5 — Bugs fixed *2024-01-23* Whatever bugs there were, there aren’t anymore. I’m from the states and I downloaded this yesterday and used today. Super user friendly and self explanatory. I had no problem pulling up my QR code for the TRS agent at the airport. ### 5/5 — Not perfect, but it works *2023-11-22* Managed to fill in my details pretty easily. No crashes. Not great experience but it works. ### 5/5 — No Problems *2023-06-10* App worked perfectly. My refund took <1min for the staff at the airport to process since used this app beforehand! ### 5/5 — Works very well, no issues at all *2023-04-21* There were no issues at all, and the process is quite intuitive. :) ### 5/5 — Works very well. Convenient. *2017-11-17* The app works very well and is very convenient saving time at the airport. It would be nice to be able to photograph/scan the receipt to help go paperless. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*