# TOUS — user reviews

> 65 indexed App Store user reviews of TOUS by S TOUS SL, rated 3.94/5 from 228 ratings.

- Source: https://appshunter.io/ios/app/tous/id1581120277/reviews
- App overview in markdown: https://appshunter.io/ios/app/tous/id1581120277.md
- Rating breakdown: 5★ 158 · 4★ 5 · 3★ 5 · 2★ 13 · 1★ 47

## What do users think of TOUS?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and navigate
- 🚀 Fast delivery and shipping
- 📦 Good product quality and packaging
- 💎 Unique and attractive product styles
- ✨ Excellent product presentation with clear pictures
- 🎁 Good discount promotions available
- 📱 Works smoothly when functioning properly

**Cons**

- 🐛 App crashes and freezes frequently
- ⏱️ Extremely slow performance
- ❌ Checkout errors prevent purchase completion
- 🔴 Search functionality breaks and goes blank
- 📊 Purchase history not displaying correctly
- 🚫 Account registration issues
- 📞 Poor or non-existent customer support
- ⚠️ Transaction errors and payment failures
- 🔄 App doesn't retain user preferences
- 📱 App won't open or load

**Commonly reported bugs**

- App freezes during product selection and checkout
- Search function returns blank screen
- Purchase history disappears or shows only partial purchases
- Phone number validation rejects valid area codes
- Cart empties unexpectedly
- Checkout error messages ('error try later', 'unexpected error occurred')
- Notifications settings cause errors
- Favorites tab doesn't display saved items
- Order tracking status not updating
- App fails to launch or open
- Price discrepancies between advertised and checkout
- Shipping package arrives damaged or open

**Most requested features**

- In-store pickup option
- Store inventory visibility
- Ability to select preferred store location
- Improved notification system
- Better purchase history tracking
- Navigation back to product list without restarting search
- Dedicated app support department
- Favorites/wishlist functionality that persists

## Newest reviews (10 of 65)

### 2/5 — App

*2025-03-29, version 1.5.3*

Es muy lenta, se friza con facilidad, se queda loading constantemente. Que conste que solo me pasa con el app Tous, otras app no. He realizado compras con éxito, pero hay que tenerle paciencia. Puede mejorar

### 2/5 — Lento

*2024-12-07, version 1.5.3*

El website es demasiado lento y la aplicación ni se diga

### 2/5 — Unable to complete transaction

*2024-11-24*

After selecting the items I wanted to buy, I was unable to finish the transaction because the system always said “error try later”. Very disappointed about that.

**Developer response:** Hello Stgffefgdgdg, we're sorry to hear about your bad experience.

We remain at your disposal at info.us@tous.com in case you would like us to help you own individual way.

Best regards,

Customer Service Team.

### 2/5 — Lots of bugs

*2024-08-11*

The app needs lot of improvements, right now they have an In App purchase special and my transaction won’t go through, “We’re sorry, an unexpected error has occurred”

**Developer response:** Hello Lovingfunmom, please contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally.  


Thank you very much, 

Customer Service

### 2/5 — لا يوجد طريقه للتواصل

*2024-08-06, version 1.5.2*

لا يوجد طريقه للتواصل

### 5/5 — App review

*2024-06-21*

Live the new improvements… so excited❣️

**Developer response:** Thanks Yaya@78PR, for sharing your experience with us 😊! 



Best regards,

Customer Service Team

### 5/5 — Needs other features

*2024-05-11*

Although it’s good, it needs features like “PICKUP IN STORES” and choose your preferred store. There is something wrong with the notifications, every time I try to choose to receive them it gave an error. It’s not my phone because I allowed to receive notifications. Also, it can be helpful to view the inventory in stores. I am a big fan of TOUS and I expect good things on this app. Good luck team!

**Developer response:** Hello LaEspaniola, thanks for your comments. In order to help you, we recommend you to contact our Customer Service by sending an email to info.us@tous.com. Best regards.

### 5/5 — LOVE

*2024-04-04*

I love this app. Great pics and love the discount promo’s that can be found during certain times of the year. Obsessed with the unique styles!!

**Developer response:** Thank you so much for your comment, Hickupnorth! ☺

### 5/5 — Excelente

*2024-03-28, version 1.4.3*

La experiencia de comprar en Tous es placentera. Cuando recibes el paquete, todo bien empaquetado junto con su certificado, realmente me encanta. Es un poco costoso, pero vale la pena. Me encanta la marca

### 5/5 — Nishala1

*2024-03-02, version 1.4.3*

Love it

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible el funcionamiento de la aplicación

*2025-05-24, version 1.5.7*

Se congela, no deja efectuar la compra después de pasar tanto trabajo seleccionando las piezas a comprar. Tiene un amplio espacio y muchas areas de oportunidades a mejorar.

### 1/5 — Does not work

*2025-04-26, version 1.5.6*

I open de app, click search, and it goes blank, i have to close it. I had to go back to browser.

### 1/5 — Purchases

*2025-03-13, version 1.5.3*

It does not shows all my purchases just one, is very discouraging to keep buying.

### 1/5 — Expensive products and bad customer service

*2025-03-13*

Prices sometimes doesn’t match the advertised and I can not see any of my previous purchases

**Developer response:** Good morning SarisTous, we are extremely sorry to hear about the situation you mention. 
Please, contact by email at: info.us@tous.com to resolve the matter personally. 
Best Regards 
Customer Service Team.

### 1/5 — Super lento

*2025-03-13, version 1.5.3*

Lentisimo

### 1/5 — Can’t create account!

*2024-12-10, version 1.5.3*

This app keeps sending me in circles and can never seem to create an account so I can login

### 1/5 — Lots of bugs

*2024-12-04, version 1.5.3*

Can’t even login to my account, app needs work.

### 1/5 — Couldn't even register

*2024-04-17*

On the phone number, where I'm from there are two area codes: 787 & 939. For anyone who has a 939 number it will not let you register, it says "phone field number must be filled" and it was filled....

**Developer response:** Good morning okcardid, thank you for passing on your comment and giving us the opportunity to improve.



In order to assist you, please, contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally,


Best regards.

### 1/5 — Pésima

*2024-04-06, version 1.4.3*

Para cuando estás viendo los productos si eliges uno, ya no te puedes regresar a donde te quedaste en el listado de los productos, tienes que volver a buscar desde 0. Es súper frustrante.

### 1/5 — Shipments

*2024-03-11, version 1.4.3*

Open packages arrive, they have poor shipping packaging

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to use

*2025-05-03*

Love the app easy to use

### 5/5 — Tous

*2025-04-23, version 1.5.6*

Muy buena

### 5/5 — Love Tous

*2025-03-26*

The app is super easy and always works.

**Developer response:** Thanks 86Karyn, for sharing your experience with us 😊! 
Best regards, 
Customer Service Team.

### 5/5 — Me encanta

*2025-01-15, version 1.5.3*

Fácil de usar

### 5/5 — Tous

*2025-01-02, version 1.5.3*

Muy buena

### 5/5 — Calidad de excelencia

*2024-11-12, version 1.5.3*

10/10 por su puntualidad y empaque delicado y seguro.

### 5/5 — Me encanta

*2024-09-12, version 1.5.2*

😍

### 5/5 — Excelentes productos me gustan , son rápidos en el delivery

*2024-08-22, version 1.5.2*

Excelente productos !! Me encantan todo sus bolsos , y joyeria

### 5/5 — Genial

*2024-08-11*

I make all my tous purchases with this app and is working perfectly, I receive all my products in time and perfect condition

**Developer response:** ¡Gracias por compartir tu experiencia con nosotros 😊!  



Un saludo, 



Departamento de Atención al Cliente.

### 5/5 — Amazing 🤩

*2024-06-25, version 1.5.2*

Me encanta la facilidad para ver los productos

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*