# Towbook

> Mobile towing management software for dispatchers and tow companies. (iPhone/iPad app by Extric.)

- Source: https://appshunter.io/ios/app/towbook/id670258292 (this page in markdown: same URL + `.md`)
- Developer: [Extric](https://appshunter.io/developer/670258295)
- Category: Business
- Price: Free
- Rating: 3.20/5 from 417 App Store ratings · 129 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 193 MB
- Languages: American English, European Spanish
- Released: 2013-07-19
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/towbook/id670258292/reviews.md

## What is Towbook?

Towbook for iOS is a mobile version of Towbook that lets you access your companies Towbook account from on any iOS device. Add new calls, dispatch calls to drivers, receive job updates, push notifications, print receipts, upload photos, lookup VIN's from Plate numbers, manage impounds and more all straight from your device. 

Dispatchers can accept digital dispatches from major motor clubs including Agero, Allstate, GEICO, Road America, Quest, Nation Safe Drivers, National Auto Club, and more straight from our mobile app.

The Most Trusted Towing Software, Period

## Key features

- Add new calls
- Dispatch drivers
- Receive job updates
- Manage impounds
- Upload photos
- Lookup VINs from plates
- Accept digital dispatches

## What do users think of Towbook?

Overall sentiment: neutral

**Pros**

- 🚀 Awesome tool for the towing industry
- 💡 Centralized app makes dispatching calls smoother
- 👍 Friendly and helpful staff

**Cons**

- 🐛 Frequent crashes and bugs
- 🔇 Notification sounds too quiet
- 🔀 Inconsistent features between iOS and Android
- 🔄 Randomly signs out users
- 🤯 Confusing UI changes with latest update

**Commonly reported bugs**

- Photos not saving or uploading correctly
- Notifications not working reliably
- App freezing and crashing on newer iOS devices
- Dispatches not reaching Android users
- Inconsistent behavior when switching between apps

**Most requested features**

- Allow customization of notification sounds on iOS
- Implement dark mode option
- Add CarPlay and Android Auto support
- Improve photo upload reliability
- Provide more detailed call history and reporting

## Recent user reviews (10 of 129)

All indexed reviews: https://appshunter.io/ios/app/towbook/id670258292/reviews.md

### 3/5 — Sound issues

*2026-06-26*

I work for a small tow company and I have been in the industry for eight years. I have used both Dispatch anywhere and now using Towbook personally, I do like Towbook a little bit better but lately I have ran into an issue where the notification sound for the Towbook app does not sound anymore. In fact I don’t get any notification of when I get a call. I thought it may be my phone. I made sure everything was updated. I made sure everything on the phone end was turned on to the point it would allow sound and I still have not been able to get sound back when specifically dealing with this app I don’t know what the issue is, but if it could be addressed and fixed, and that would be much appreciated

### 4/5 — Getting close

*2026-05-17*

The app is pretty good, I would still like to be able to look at photos while you’re editing the call. Also, if the app would save your times that you go in route or go on scene, even though you don’t have service, just save it and then upload it after would be great and for the love of God get rid of that stupid 😢 that shows up every time you try to complete the call and you’ve missed a signature or something that stupid 😢 just utterly ridiculous. Other than that, it’s all right it’s getting better. Keep up the good work. oh yeah, change it so it doesn’t ask for keys every single time where the keys who you receive the keys would you give the keys to? Sometimes there’s no keys involved if I put NA for not applicable then leave it at that. why do I have to still fill out the other two request for where the keys are?

### 4/5 — Some suggestions

*2026-03-22, version 3.145*

The app is getting a little better however I have some suggestions. Even when you are out of service the app should save your status updates along with photos and such. Then update itself when back in an area with phone coverage. Some of the required areas of completion are redundant and waste time. Why now do I have to fill out where the keys are as well as who received the keys, and required signatures? When I click N/A I shouldn’t be required to still add names or location of keys. When someone is arrested, I don’t get their signatures before towing their vehicles. Oh yeah, when it asks if I want to go enroute and I click yes, don’t make me click again after it’s gone enroute. App is like “hey, I went enroute after you said go enroute… ok?” Lol

 Keep up the good work, slowly but surely it’s getting better.

### 1/5 — Uploading photos

*2026-03-14, version 1.144*

You take photos using the app, you have it selected to still save to camera roll to be safe, you take 15 photos and hit done, and you don’t see the normal count of photos uploading , you see a non descriptive paper clip icon. That almost always means you lost the photos as they won’t save to your camera roll and won’t upload to the call either.

### 1/5 — Notifications

*2026-02-06, version 1.144*

I see all you people complaining about the notification sound must be on ios😂. On android you can choose whatever sound is in your library.  Dont get me wrong, the app is pretty trash but take a look at it on android.  I promise 🤯.  My major issue is that now my towbook (on workphone, ios) will not make a peep.  Sounds all the way up and notifications enabled and NADA.  The only way I know I have a new job is if I remember to look at my phone every 3 minutes.

### 4/5 — Auction tab

*2026-01-23, version 1.144*

I really wish the app was the same across devices. On my iPhone I cannot see the auction tab but it shows on android devices. So glad I can see accounts though!

### 2/5 — Dispatch

*2026-01-01, version 1.143*

When using the iPhone app to dispatch often Android users don’t get notifications or alerts. If I use my iPad and the website no issues. This is a huge inconvenience

Need option for loop alerts for iPhone, and able to change alert tones

### 3/5 — To quiet

*2025-12-12, version 3.141*

I love the app, but the sounds are much too soft. I lose many jobs because I cannot hear the chime go off. I can’t seem to find any way to change the tone or change the volume also does not ring persistent it needs to stay on like an alarm clock

### 5/5 — Towbook is awesome!

*2025-11-19, version 3.140.10*

Not sure why the rating is so low. Towbook is an awesome tool for the tow industry. Definitely worth every penny.

### 2/5 — Dispatch

*2025-11-12, version 3.139*

When using the iPhone app to dispatch often Android users don’t get notifications or alerts. If I use my iPad and the website no issues. This is a huge inconvenience

## Frequently asked questions about Towbook

### What does Towbook do?

Towbook is a mobile application designed to manage towing operations. It allows users to add new calls, dispatch drivers, receive real-time job updates, manage impounds, upload photos, and look up VINs from license plates directly from their iOS device.

### What are the key features of Towbook?

Key features include adding new calls, dispatching drivers, receiving job updates, managing impounds, uploading photos, looking up VINs from plate numbers, and accepting digital dispatches from major motor clubs like Agero and GEICO.

### Is Towbook free to use?

Based on the provided information, the app is listed as free. There are no indications of subscription fees, in-app purchases, or advertisements within the app itself.

### What devices is Towbook compatible with?

The application is specifically designed for iOS devices, as indicated by 'Towbook for iOS'. It allows access to your company's Towbook account from any compatible iOS device.

### Who would benefit from using Towbook?

Towing companies, dispatchers, and tow truck drivers would benefit from using Towbook. It streamlines operations by providing mobile access to essential functions like dispatching, job tracking, and impound management.

## Version history (last 5 releases)

### 3.154 — 2026-08-19

Release notes:
  - Fixed auctions items not loading
  - Added new law enforcement notification sound

### 3.153 — 2026-08-05

Release notes:
  - Fixed available statuses showing in wrong order for some companies

### 3.152 — 2026-07-27

Release notes:
  - Fixed digital dispatches showing map in wrong zoom level
  - Handled driver location updates on eligible calls

### 3.151 — 2026-07-16

Release notes:
  - Added support for dynamic default sales tax
  - Fixed mileage being wrongly reset after suggestion

### 3.150 — 2026-07-07

Release notes:
  - Fixed location permission dialogs
  - Fixed suggested amounts being reset in some cases
  - Fixed company custom fields visibility

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*