# Towbook — user reviews > 129 indexed App Store user reviews of Towbook by Extric, rated 3.20/5 from 417 ratings. - Source: https://appshunter.io/ios/app/towbook/id670258292/reviews - App overview in markdown: https://appshunter.io/ios/app/towbook/id670258292.md - Rating breakdown: 5★ 152 · 4★ 52 · 3★ 61 · 2★ 51 · 1★ 101 ## What do users think of Towbook? Overall sentiment: neutral **Pros** - 🚀 Awesome tool for the towing industry - 💡 Centralized app makes dispatching calls smoother - 👍 Friendly and helpful staff **Cons** - 🐛 Frequent crashes and bugs - 🔇 Notification sounds too quiet - 🔀 Inconsistent features between iOS and Android - 🔄 Randomly signs out users - 🤯 Confusing UI changes with latest update **Commonly reported bugs** - Photos not saving or uploading correctly - Notifications not working reliably - App freezing and crashing on newer iOS devices - Dispatches not reaching Android users - Inconsistent behavior when switching between apps **Most requested features** - Allow customization of notification sounds on iOS - Implement dark mode option - Add CarPlay and Android Auto support - Improve photo upload reliability - Provide more detailed call history and reporting ## Newest reviews (16 of 129) ### 3/5 — Sound issues *2026-06-26* I work for a small tow company and I have been in the industry for eight years. I have used both Dispatch anywhere and now using Towbook personally, I do like Towbook a little bit better but lately I have ran into an issue where the notification sound for the Towbook app does not sound anymore. In fact I don’t get any notification of when I get a call. I thought it may be my phone. I made sure everything was updated. I made sure everything on the phone end was turned on to the point it would allow sound and I still have not been able to get sound back when specifically dealing with this app I don’t know what the issue is, but if it could be addressed and fixed, and that would be much appreciated ### 4/5 — Getting close *2026-05-17* The app is pretty good, I would still like to be able to look at photos while you’re editing the call. Also, if the app would save your times that you go in route or go on scene, even though you don’t have service, just save it and then upload it after would be great and for the love of God get rid of that stupid 😢 that shows up every time you try to complete the call and you’ve missed a signature or something that stupid 😢 just utterly ridiculous. Other than that, it’s all right it’s getting better. Keep up the good work. oh yeah, change it so it doesn’t ask for keys every single time where the keys who you receive the keys would you give the keys to? Sometimes there’s no keys involved if I put NA for not applicable then leave it at that. why do I have to still fill out the other two request for where the keys are? ### 4/5 — Some suggestions *2026-03-22, version 3.145* The app is getting a little better however I have some suggestions. Even when you are out of service the app should save your status updates along with photos and such. Then update itself when back in an area with phone coverage. Some of the required areas of completion are redundant and waste time. Why now do I have to fill out where the keys are as well as who received the keys, and required signatures? When I click N/A I shouldn’t be required to still add names or location of keys. When someone is arrested, I don’t get their signatures before towing their vehicles. Oh yeah, when it asks if I want to go enroute and I click yes, don’t make me click again after it’s gone enroute. App is like “hey, I went enroute after you said go enroute… ok?” Lol Keep up the good work, slowly but surely it’s getting better. ### 4/5 — Auction tab *2026-01-23, version 1.144* I really wish the app was the same across devices. On my iPhone I cannot see the auction tab but it shows on android devices. So glad I can see accounts though! ### 2/5 — Dispatch *2026-01-01, version 1.143* When using the iPhone app to dispatch often Android users don’t get notifications or alerts. If I use my iPad and the website no issues. This is a huge inconvenience Need option for loop alerts for iPhone, and able to change alert tones ### 3/5 — To quiet *2025-12-12, version 3.141* I love the app, but the sounds are much too soft. I lose many jobs because I cannot hear the chime go off. I can’t seem to find any way to change the tone or change the volume also does not ring persistent it needs to stay on like an alarm clock ### 2/5 — Dispatch *2025-11-12, version 3.139* When using the iPhone app to dispatch often Android users don’t get notifications or alerts. If I use my iPad and the website no issues. This is a huge inconvenience ### 2/5 — Sounds *2025-10-16, version 3.138* I used to have a Samsung phone and was able to change the alert tone switched to iPhone and now I can’t do it why make it different ### 3/5 — Recent iOS issues *2025-10-07, version 3.137* I am running the new IOs26 and I get consistent TLS errors I never had, issues uploading and receiving calls etc. seems there is an issue with the new iOS version! I would not update iOS until patches are made. ### 4/5 — Great app *2025-09-02, version 3.135* Only doing 4 stars since the app isn’t carplay compatible nor does the notification sound come through carplay along with digital dispatches accept and decline screen getting in the way, would do 5 stars if it was compatible though along with other ui improvements. ### 2/5 — Needs fixed *2025-06-27, version 3.135* Notifications doesn’t show up randomly since new update ### 4/5 — To quiet *2025-05-16, version 3.134* I love the app, but the sounds are much too soft. I lose many jobs because I cannot hear the chime go off. I can’t seem to find any way to change the tone or change the volume ### 4/5 — Notification *2025-05-02, version 3.134* Towbook needs to find a way iPhone users can change there notifications sound ### 4/5 — Driver *2025-03-05, version 3.132* App works great need a option on the settings so we can change the notification tones too what we want to make it louder too hear And calls come in silent sometimes and we have to delete and reinstall too get it to work Can u fix it And add ringtone loud ones please ### 1/5 — Corrupt uploads *2025-02-17, version 3.131* Driver uploads have all been corrupted. Not visible. Normally the app worked decent. But the last 48 hrs all photos and documents have been corrupted ### 1/5 — Call acceptance *2025-02-04, version 3.130* I accept calls put ETA and it gets assigned to another company after it accepts my ETA? Kinda fishy ## Most critical reviews (10 lowest-rated) ### 1/5 — Uploading photos *2026-03-14, version 1.144* You take photos using the app, you have it selected to still save to camera roll to be safe, you take 15 photos and hit done, and you don’t see the normal count of photos uploading , you see a non descriptive paper clip icon. That almost always means you lost the photos as they won’t save to your camera roll and won’t upload to the call either. ### 1/5 — Notifications *2026-02-06, version 1.144* I see all you people complaining about the notification sound must be on ios😂. On android you can choose whatever sound is in your library. Dont get me wrong, the app is pretty trash but take a look at it on android. I promise 🤯. My major issue is that now my towbook (on workphone, ios) will not make a peep. Sounds all the way up and notifications enabled and NADA. The only way I know I have a new job is if I remember to look at my phone every 3 minutes. ### 1/5 — Great if it worked *2025-10-29, version 3.138* Constant issues, the more they add the more issues the app has. Back in 18/19 there was never issues. Now it’s multiple times a month. Don’t invest your business down this app ### 1/5 — Tow Guy 71 *2025-10-20, version 3.138* Crashes on iPhone bad …. ### 1/5 — 10-17-25Emergency Waze/Towbook Collab SCAM!!! *2025-10-18, version 3.138* “Starting Today” they advertised on social media , FB , IG I had Waze app open to see it all, on a accident call , arrived on scene checked Waze app and nothing. These Companies DO NOT Care about us. Publicity Stunt indeed. “Starting today” LIES!!! ### 1/5 — Ads say it’s the best app for such jobs but it’s not that good *2025-09-20, version 3.137* Deletes inputs, freezes 80% of times i open the camera, Deletes uploads occasionally ### 1/5 — Not user friendly *2025-08-08, version 3.135* How about anything that tells you, how to use the app? I now, know why it has a low rating in the App Store ### 1/5 — License plate entry/camera focus. *2025-05-05, version 3.134* Constantly having to retype in license plates after the vin pops up since the app likes to delete it right after it loads the vin. Camera through the app will not focus for some reason. ### 1/5 — Alerts *2025-04-21, version 3.133* There is no way to customize alerts or sounds. Also if you are connected to bluetooth or CarPlay you don’t get alerts and lose many jobs. ### 1/5 — constantly having to reopen *2025-02-28, version 3.132* 9/10 if you go out of the app and are in a different app for more then ten minutes, Once you go back to towbook it completely refreshes and then has to reload everything and losing the call you were working in ## Most praised reviews (10 highest-rated) ### 5/5 — Towbook is awesome! *2025-11-19, version 3.140.10* Not sure why the rating is so low. Towbook is an awesome tool for the tow industry. Definitely worth every penny. ### 5/5 — Changed my life. *2025-04-21, version 3.133* This app has made my life so much more organized. Love it. ### 5/5 — Long time user *2025-03-23* I’ve been using Towbook since 2013. It has become better over the years. Basic notifications fail to come through sometimes occasionally, but then again, so do phone calls…. This could possibly be better if the app developer could make notifications “time sensitive” as an option like other iPhone apps do. The amount of mistakes it prevents employees from making (IF IT IS SET UP PROPERLY) more than pays for the monthly service fee. Set up rules for each of your accounts to do this. Some of these reviews are laughable. Towbook has always worked with me when I have had issues. Call or message them if you do. ### 5/5 — CEO *2025-01-21, version 3.129* Using Towbook since day one so far, I haven't got any problem. All operation went smoothly best app for towing companies. ### 5/5 — Great app *2024-10-16, version 3.120* It would be nice if I could change the notification tone on iOS ### 5/5 — Good app *2024-08-16, version 3.116* The app is good and allows for seamless communication between dispatchers and drivers i cant speak on customer service it would be great if the app worked with apple carplay and android auto for marking calls and pulling up gps from the trucks stereo ### 5/5 — Love it *2024-07-15, version 3.114* Great app! Will there ever be a update to be able to change notifications sounds and add vibration on Apple devices? Think it would help a lot for those who do on call! And you can only change sound with android phone. ### 5/5 — Love the constant improvements *2024-07-10* Towbook has been around a long time. We absolutely love how they are constantly improving their apps. New features, design and ease of use keep getting better - they release updates every few weeks and they LISTEN to our needs! ### 5/5 — Driver *2024-05-07* App works great need a option on the settings so we can change the notification tones too what we want to make it louder too hear And calls come in silent sometimes and we have to delete and reinstall too get it to work Can u fix it And add ringtone loud ones please ### 5/5 — Great App *2023-12-13, version 3.84* We have been using Towbook for 5 to 6 years and we wouldn’t use anything else! Very easy to use and they listen to their clients when it comes to updates! The 24hr helpline is amazing for any late night issues we might run into. The iOS version is way better then the android version for some reason. Had to buy an iPhone to take advantage of those extra features. But it’s a great solid app! Keep up the good work! Now if they could incorporate Clover along with square in to their payment portal that would be amazing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*