# Towne Resident App — user reviews > 60 indexed App Store user reviews of Towne Resident App by Yardi Systems, Inc., rated 4.21/5 from 348 ratings. - Source: https://appshunter.io/ios/app/towne-resident-app/id1562879548/reviews - App overview in markdown: https://appshunter.io/ios/app/towne-resident-app/id1562879548.md - Rating breakdown: 5★ 159 · 4★ 20 · 3★ 16 · 2★ 8 · 1★ 38 ## What do users think of Towne Resident App? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 💰 Convenient all-in-one platform for rent payment and maintenance requests - ⚡ Quick maintenance response times (often next day) - 📋 Maintains detailed maintenance history and logs - 📅 Ability to view upcoming events and charges - 📱 Mobile accessibility for payments from home - 🎯 User-friendly interface for most users - 📸 Ability to attach documents and photos to requests **Cons** - 💸 High processing fees ($3.95-$5) on payments - 🐢 Slow app performance and long load times - 🔐 Asks for bank login credentials unnecessarily - 🏠 Limited functionality for non-apartment properties (houses/HOAs) - 🚫 Bank payment method frequently doesn't work properly - ⚠️ Unreliable login process requiring multiple attempts - 🔄 App freezes and spinning loading screens - 💳 Misclassifies debit cards as credit cards with higher fees - 🏦 Only accepts one bank option - 🔒 Account lockouts preventing building access - ⏱️ Session timeout issues after 10 minutes **Commonly reported bugs** - Login page spins indefinitely without connecting - Multiple login attempts required to access account - App takes 30+ minutes to load - Thermostat scheduling returns error messages - Session timeout after 10 minutes causing glitches - Account lockouts preventing access - Bank account verification process incomplete - Apple Pay option appears but cannot be used - Payment processing errors occurring monthly - Screen navigation freezes between pages **Most requested features** - Split payment functionality to spread payments across the month - Direct in-app chat or instant messaging with office - Apple Pay integration that actually works - Support for multiple payment methods and banks - Ability to categorize and add memos to payments - Display full balance/total amount due before payment - Thermostat scheduling functionality - Support for non-apartment properties (houses, HOAs) - Reduce or eliminate processing fees ## Newest reviews (10 of 60) ### 4/5 — Online portal *2026-02-02, version 25.8.0* It’s very convenient ### 2/5 — Not user friendly *2024-10-08, version 17.4.0* This app is not user friendly. I have to try to sign in multiple times before I can actually pay rent. The first time I put a payment in my account it put a debit card as a credit card which has much higher fees. My property management knows nothing about how when it why it works. I’m not a boomer but this app makes me feel like one. ### 1/5 — Not easy to navigate. *2024-10-02, version 17.4.0* Only accepts 1 bank. Annoying to navigate. Frustrating user interface. Almost not worth the trouble. ### 4/5 — Convenient *2024-08-27, version 17.4.0* It’s so convenient too have the ability to pay rent, place work orders in one easy to access location. ### 4/5 — Application *2024-06-28, version 17.4.0* Overall, I’ve enjoyed using this app as you can view payment history make maintenance requests and make payments for rent. One feature that I would like is being able to connect with the office easier whether an instant chat or something like that. ### 1/5 — Hate that I can’t split payments *2024-05-04, version 17.4.0* When I first starting using it I liked it. Now I have to go through the hassle of transferring money all to one account because you can’t split payments anymore. ### 3/5 — Survey *2024-04-01, version 17.4.0* I feel like we shouldn’t have to pay a processing fee to pay online when I was totally fine paying with money orders!! ### 5/5 — The best *2024-03-14, version 17.4.0* Maintenance is amazing, the lady in the office is amazing and I recommend this place to everybody ### 4/5 — Stop asking me to rate it every time I use it *2024-03-06, version 17.4.0* Stop asking me to rate it every time I use it ### 5/5 — User friendly *2024-01-20, version 15.9.0* App is convenient ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good app *2026-04-01, version 25.8.0* It’s horrible frustrating ### 1/5 — Fees to use debit and bank info log in *2025-11-05, version 25.8.0* Not happy with using this app being charged a $5 fee for using debit and then when I put my bank details they wanted my log why are you asking for my bank log in information to add my bank account and routing number ### 1/5 — Wow *2025-09-05, version 25.8.0* So bad never live here trash app and people ### 1/5 — The service fee *2025-08-13, version 17.4.0* It’s way to high when your paying a large amount ### 1/5 — Not happy *2025-02-06, version 17.4.0* The service fee is outrageous and so is the monthly rent. Paying for things I don’t even use. ### 1/5 — Payment methods *2025-01-08, version 17.4.0* The bank payment method don’t work right and it lacks the ability to do split payments which would make things a lot easier to pay to split things up over the month to get ahead. ### 1/5 — Not for Houses *2024-12-23, version 17.4.0* Despite being a hardly usable app with a horrible UI design, this app is only for apartment tenants. I was hoping to pay my HOA dues, view announcements, contact for help, etc. but there are zero capabilities of this sort for homes. ### 1/5 — Takes way to long to load *2024-11-02, version 17.4.0* Every time I try to log in to pay rent it takes over 30 minutes to log in. ### 1/5 — FIX THE APP!!!! *2024-11-01, version 17.4.0* I have issues trying to make rent payment in this APP every single month. It takes me multiple tries to login and or move between screens. Giving you my money shouldn’t be this difficult. Your App is wasting my time!! FIX IT!! ### 1/5 — Horrible *2024-10-04, version 17.4.0* When signing on to the app….. well that’s as far as I get. The sign on page. I put in my info and hit submit and it just spins and spins. Never signs me in. At first it took forever to finally connect and sign in. After 2 months it just spins. It’s not my connection either, because I’ve tried Wi-Fi/no Wi-Fi and it’s the same. ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied *2026-02-11, version 25.8.0* 👍🏽 ### 5/5 — Easy to use *2026-02-03, version 25.8.0* Makes it easy to pay rent, submit maintenance requests and more! ### 5/5 — What a time to be alive 😍 *2025-10-21, version 25.8.0* Having a convenient app that has everything all in one place 🥰 ### 5/5 — Easy *2025-10-08, version 25.8.0* Once you are in it is easy ### 5/5 — Awesome! *2025-07-15, version 17.4.0* Maintenance is always here the next day! The app works great. Keeps a log of all the maintenance history that we put in. We pay our rent on this app, usually we never have a problem. And we can see all the future events on this app! ### 5/5 — Wonderful app *2025-02-04, version 17.4.0* Wonderful app love the fact that I can pay rent and send maintenance orders all in one spot ### 5/5 — App review *2025-01-03, version 17.4.0* It’s very user-friendly ### 5/5 — Air conditioning fix, it is okay *2024-09-22, version 17.4.0* Thanks for repairs air conditioner. It’s okay Thanks and appreciate ### 5/5 — Rental office *2024-05-03, version 17.4.0* Greetings one thing about Living here when you need maintenance you will not have a problem ### 5/5 — APP *2024-04-25, version 17.4.0* Great app works good i’m trying to pay rent with out having to come to the office when i can just do it on my phone from home --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*