# TownSq Community — user reviews > 248 indexed App Store user reviews of TownSq Community by INNO3 SOFTWARE LTDA - ME, rated 4.70/5 from 11,379 ratings. - Source: https://appshunter.io/ios/app/townsq-community/id945419466/reviews - App overview in markdown: https://appshunter.io/ios/app/townsq-community/id945419466.md - Rating breakdown: 5★ 9,327 · 4★ 1,264 · 3★ 264 · 2★ 105 · 1★ 419 ## What do users think of TownSq Community? Overall sentiment: negative **Pros** - ✨ Convenient app for community management - 📅 Helpful for reserving amenities - 🗣️ Good for communication with neighbors **Cons** - 🐛 Buggy and unreliable performance - 🤔 Unintuitive and confusing user interface - 🔒 Privacy concerns with personal information - 💰 Excessive fees for payments and services **Commonly reported bugs** - Login issues and credential problems - Requests and documents disappearing or not loading - Calendar and reservation system not functioning properly **Most requested features** - Add ability to edit/delete posted content - Improve notification management and visibility - Integrate with popular calendars and productivity apps - Provide more customization options for community branding ## Newest reviews (19 of 248) ### 2/5 — Non scalable app *2026-08-21, version 11.15.6* Unfortunately, viewing this app on anything other than a phone, it will not enlarge or fill the screen on an iPad. Instead it remains phone size and is impossible to read the stored information. Why can this app be resizzed to full screen? ### 4/5 — Useful *2026-07-23, version 11.15.2* A suggestion/request: allow board members to post on the forum either as the HOA Board or as an individual. ### 2/5 — Unable to save privacy settings *2026-07-05, version 11.15.0* My address continues to display even when I don’t have the option checked. I try to make other changes to privacy settings and there’s no option to actually save the changes, so they’re discarded. ### 2/5 — Lots to improve *2026-06-17, version 11.14.1* Really need to be able to view a PDF natively instead of download! Upload file size limit is too small. Links to amenity bookings from emails don’t work - forcing you to search for it. Links should take you directly to the item. Amenity calendar experience between web and app are not the same - needs to be aligned. File management needs to be elevated and modernized. Need to invest in the UX ### 1/5 — People must be out of their minds giving this app good ratings… I wonder if it’s all scam… *2026-06-02, version 11.14.1* Super user-unfriendly, poorly organized, cluttered and cumbersome to use. I absolutely hate using it. ### 1/5 — Not helpful *2026-05-28, version 11.14.0* The usefulness of this app is dependent upon the timely response from the property management company. Unfortunately mine isn’t so responsive. ### 1/5 — Terrible app *2026-05-23, version 11.14.0* Terrible app. Tried to send a message but keeps on receiving an error message. ### 4/5 — Question *2026-05-12, version 11.12.0* Why can’t this app become full screen on iPad ### 2/5 — Buggy *2026-03-27, version 11.11.5* This app stinks. I sometimes have to hit a forum message 10 times for it to finally open, and then suddenly it's open 10 times. This happens with almost every single forum message. I also would like to change my phone number because the phone number connected to my account is out of service but the app will not allow me to remove the number. ### 1/5 — Password Reset Nonfunctional *2026-03-14, version 11.11.4* My password stopped working, and whenever i put in my email it says “enter valid email’”. It’s been this way for months, useless ### 1/5 — Unable to delete anything! *2026-02-25, version 11.11.3* A decent app, but it’s impossible to delete a post it attachment to a post. ### 1/5 — Needs help *2026-02-16, version 11.11.3* I find the app very frustrating. First, there is no calendar view for events which seems like a pretty obvious need. Second, I get frequent notifications but when clicking in them it either a) takes me to the web page instead of the app forcing me to log in, or b) if it does take me to the app it does not launch the item that the notification was about. Third, survey function is very weak. ### 1/5 — Can’t edit requests once submitted *2026-02-11, version 11.11.2* I have generally liked townsq but submitting this review because of a basic missing feature. You can’t see pictures that are attached to a request until you’ve submitted it (it just says like img 6507 or something like that) and then it won’t let you edit the request to remove/change the pictures after the fact. Disappointed in this lack of functionality. Being able to delete your own request would also help. ### 1/5 — This app sucks *2026-02-10, version 11.11.2* When glitches make sure u have money at the bank!! It processed my association payment 4 time!! ### 1/5 — The worst *2026-02-01, version 11.11.1* I tried to make a payment & the page kept trying to load & I kept getting an error. I’m afraid to try it again because I’m not sure if the payment has went through twice. This app is garbage ### 1/5 — Does not work *2026-01-29, version 11.11.1* Half the functionalities do not work. New phone, updated software, does not matter. This app either needs to be fixed or dropped. ### 3/5 — Needs work *2026-01-22, version 11.11.1* I’m glad my HOAs master and condos offer an app to have easy payments and request, but viewing news and event notifications across 2 communities is clunky for sure. The switch community is also not great, hidden deep in the app. ### 1/5 — No way to contact *2026-01-14, version 11.10.3* Very poor way to manage. Cannot contact anyone even to get a transponder. I’ve overpaid and they keep billing me even though I’ve made them aware that there is already money in their bank. ### 1/5 — Barely Adequate *2026-01-13, version 11.10.3* Our HOA uses this software and frankly it sucks. It’s extremely, extremely basic. Like it was written in a week by a couple of high schoolers. Functionality is extremely limited. Edit a forum post? No. Delete a forum post? Yes but no because it’s still visible. Contact another resident? Nope. It can’t even show the second page of a 2 page pdf document. FIRST PAGE ONLY FOR YOU! I could go on for another 5 minutes but I’ve already spent more time thinking about this app than it’s worth. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t access Forum *2026-08-08, version 11.15.4* Awfully glitchy. Recently it would not load the Forum at all or let me look at post that I had previously opened. Loads very slowly. ### 1/5 — Why does this exist *2026-07-28, version 11.15.2* This website and app are possibly the worst experience I have ever had with a graphical interface. Lazy coding, hyperlinks that don’t work, an app that does nothing for you. It is a useless money pit for HOAs. Highly DO NOT RECOMMEND. ### 1/5 — Town square app *2026-07-22, version 11.15.2* I have two properties that use CERA Management. Doesn’t look like I’m able to enter them both or have two accounts. I can’t find anybody to talk to in the office, they keep giving me this information and I can’t get into the right account ### 1/5 — Set Up Issues *2026-07-07, version 11.15.1* I have the app downloaded, selected sign up, received and confirmed email. Confirm my info and enter and confirm password, then it just spins, nothing happens. Can't even get into app. ### 1/5 — Condo President *2026-07-01, version 11.15.0* It’s been 10 months since we were switched to TownSq. There is literally no information that allows my board to manage our association effectively like we had with the previous App. ### 1/5 — Autopay not working *2026-07-01, version 11.15.0* Auto pay option on IOS App is not working even with the latest update. ### 1/5 — Payments *2026-06-23, version 11.14.1* I’m trying to make a payment and when I do it takes me back to the Home Screen. Fix this glitch please. ### 1/5 — Bug *2026-06-23* Tentei reportar o bug pelo WhatsApp, mas falaram que não é bug. Quando utilizamos o esqueceu a senha e informamos um e-mail válido no campo correspondente, aparece uma mensagem falando que o formato está errado e pede um e-mail válido, mas segundo a atendente isso não é bug. Provavelmente é pq meu email está cadastrado errado por lá, mas alguém do time do app, façam as pazes com o UX por favor. ### 1/5 — TownSq and leander HOA attacks your freedom *2026-06-19, version 11.14.1* The HOA and TownSq platforms have been criticized for their lack of responsibility and refusal to accept feedback from homeowners. This one-way communication system restricts residents ability to enact in meaningful dialogue and address concerns. Furthermore, residents have expressed concerns about their privacy being invaded. Unfortunately the app does not provide any means for residents to respond or seek clarification on messages received in their inbox. However Texas homeowners laws offer protection and legal recourse for individuals who feel their rights have been violated by such activities. The CC/Rs Law can be a valuable resource in addressing these issues and safeguarding homeowners interests. ctcl ### 1/5 — Horrible app *2026-06-15, version 11.14.1* What A poorly designed app for its intended purpose of managing a condo association. Unorganized, disjointed and a jumbled mess that is so not user friendly. BAD ## Most praised reviews (10 highest-rated) ### 5/5 — Town Square Updates! *2026-04-29, version 11.12.0* Geraldo is always very clear and polite when assistance is needed to navigate the platform. Great Job! ### 5/5 — Disappearing Documents *2025-10-25, version 11.9.0* Suddenly documents are disappearing from folders. Update from 1 week ago may be faulty. Here we go again, now cannot switch between communities when homeowners participate in multiple. Always sketchy, poor support.It’s not a community enhancement, rather a headache for community managers and homeowners. Too bad. The concept is good. ### 5/5 — Great service from app *2024-06-24, version 6.16.1* This is wonderful for the community, helping to keep us abreast of all the projects, improvements and events. Very informative! ### 5/5 — Happy to live here *2024-06-17, version 6.16.0* Thank you for making everything go so nice ! Nothing like being happy where you live ! Thanks for being kind and caring and understanding! I appreciate all of you and our neighbors also ! Sincerely Concetta labella ### 5/5 — Review *2024-04-05, version 6.13.8* I like the feature of the app. The only thing I don’t like is that I can’t see my questions/answer history. This would be very helpful to refer back to. ### 5/5 — Satisfatório *2024-02-17* É uma excelente oportunidade de gestão, porém estou tendo um pouco de dificuldade para implementar de forma engajada por todos moradores que ainda são resistentes e querem usar somente WhatsApp, porém sigo na luta diária, mais a solução é ótima e tem muitos recursos interessantes. ### 5/5 — Great System for Communities in Communication *2023-12-10* This system is fast and efficient, easy to use. Intuitive to what our community needs are and helps us stay in constant communication with neighbors. Our Goodwin Management and manager Tiffany is already amazing. The fact they use TownSquare as the liaison between our community and them makes life so much easier and we are happy they introduced us to them! **Developer response:** Thank you for your 5-star review. We are happy to hear that TownSq is improving communication in your community! ### 5/5 — Wow! *2023-08-26* Kentucky Realty is A-Number 1! They began by working here three weeks before their contract started. They were doing the jobs our previous company had left untouched. Many many things. Taylor Haley is just a phone call away and she answers all questions asked! (The company also has a great app for keeping in touch.) Look no further. This is the company you want. Really! Old Latin teachers don’t lie!😉 **Developer response:** We are so happy to hear that the TownSq app has made communication with your management team seamless and easy! Thank you for leaving such a great review! ### 5/5 — Muito bom *2023-06-26* Muito bom **Developer response:** Olá, Nãotim! Eu sou Thaila e faço parte da equipe da TownSq. Fiquei muito feliz com o seu feedback e espero que a sua experiência continue sendo sempre a melhor possível. #JuntosVivemosMelhor 💚 Estamos sempre a disposição pelo Whats 51 3076 2370. ### 5/5 — Jerry Faughtenberry Board of Directors *2022-11-26, version 6.12.17* The app is getting much easier for maneuvering! I do wish the color shade of the light green could be different color (DARKER)! It is so very difficult reading. Thanks Jerry Faughtenberry --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*