# TPass - Order Bubble Tea — user reviews > 49 indexed App Store user reviews of TPass by SherpaShare, Inc, rated 4.50/5 from 791 ratings. - Source: https://appshunter.io/ios/app/tpass-order-bubble-tea/id1503458337/reviews - App overview in markdown: https://appshunter.io/ios/app/tpass-order-bubble-tea/id1503458337.md - Rating breakdown: 5★ 619 · 4★ 66 · 3★ 30 · 2★ 6 · 1★ 70 ## What do users think of TPass? Overall sentiment: negative **Pros** - 🚀 Quick and easy ordering - 🤝 Good customer service - 💳 Convenient loyalty program - 🗺️ Helpful location discovery **Cons** - 💰 Forced reloading of funds - 🤷‍♀️ Unclear rewards/eligibility - 🕰️ Inconvenient payment process - 🔍 Outdated menu information - 🤬 Poor customer support - 💸 Deceptive pricing/fees **Commonly reported bugs** - App crashes and freezes - Orders not reaching stores - Inability to access account balance **Most requested features** - Ability to pay exact amount without reloading - More detailed purchase history - Better indication of eligible rewards drinks ## Newest reviews (15 of 49) ### 3/5 — Good for online ordering *2026-06-08* I used to think I was getting a deal by subscribing to the pass, but now this app is only really helpful for online ordering. The pass doesn’t save you much depending on the prices of the establishment. The rewards points are kind of useless if the store doesn’t configure it well. I have so many points but rarely get to use them because the store doesn’t let you use the points for everything. ### 3/5 — Forces you to use a virtual reloadable gift card *2023-06-04* If you just want to order ahead and maybe not use the app a lot or even just once that’s hard to do. I tried to make an order for a $7 drink but the app only let me reload a virtual card for $10 and then I could purchase my drink. I couldn’t buy just the drink directly with my credit card. So forced into this loop of loading up a virtual card and always having change left over you can’t use completely without another reload. If you frequent a place sure this app may be great but this isn’t for one time purchases. ### 1/5 — Trash app! *2022-04-12, version 1.0.71* Really horrible that you can’t combine your cards saved to complete and order. They have a very aggressive and terrible pricing plan that is designed to make it very difficult to pay, and constantly reloading a card. Terrible. Avoid. Use grub hub or something else instead. ### 1/5 — Don’t waste your time *2022-04-11* As my first time using and ordering from the app, it will be the last. It allowed me to order a drink from a permanently closed boba store, and I didn’t know it was closed as it shouldn’t have appeared in the first place. When I went to pick up my drink, store was permanently closed due to a fire, months ago. I asked about this in the help section but haven’t got a response or a refund so it was a complete waste of time. I’m writing this review in hopes that no one is fooled by this app. ### 1/5 — Terrible Customer Service *2022-04-02* They are unresponsive to all of my messages, I sent a few over a week ago and cannot seem to get a hold of them. This has happened in the past too. Seems like customer service is not a priority for them. Extremely disappointed. You also can only pay by 5, 10, etc increments. You cannot pay for any roll over amount with card. They’re basically just trying to scam you to pay more than what you asked. ### 1/5 — Asked for my phone number b4 even showing local supported joints *2022-03-18, version 1.0.71* Why would I give you my info before I even check out your app? ### 1/5 — The referral didn't work and the customer service ghosted ne *2021-12-23, version 1.0.71* Very sad about the service. ### 1/5 — Poor Customer Service *2021-11-28, version 1.0.71* I did not receive what I had ordered at a boba spot and I requested a refund. I brought this issue to attention on 11/11/21 and have communicated with the developer several times, but I have still not received a refund. I have also asked the developer to provide a refund for the rest of the money on my card, but they refused. California state law requires that businesses provide refund cash for cards that are under $10. Because of this, I will file a formal complaint with the California Attorney General’s office if this issue is not resolved by 12/1. You’re better off ordering ahead with Doordash. Some stores have marked up the cost of boba on this app as well. Please don’t waste your money on this app. ### 1/5 — Don’t use it!!! Eating your money!! *2021-10-26* It is my first time in life writing a review because I hope to warn ppl from downloading it! It keeps asking the customer adding in more money. What’s worse, we cannot choose how much we want to add because it starts with at least $5. So I could not use up the money at all and then refuse to offer refund. Plus the customer service is very rude. When I tried to ask for my balance refunded back to my bank account, the customer told me “no, you want just stop using our all”. What!!! I still have balance and why I gave my money to you for free!! The customer service is very rude and abusing the customer saying “our business will thrive without customer like you”. It’s very unprofessional! I will tell everyone I know don’t touch the app at all. ### 1/5 — Inconvenient *2021-09-17, version 1.0.66* Price does not include tax and fee. It does not allow you to add a small amount. I though I could use up the money loaded in the app because tax is not included that I had to either add more money or waste some. No option available to cash out the money when it is below five. Super inconvenient! ### 1/5 — Don’t add money to the app *2021-08-29, version 1.0.66* The app crashed after I reloaded $20 to it. Will never use it ### 3/5 — Not bad *2021-08-29, version 1.0.66* The app itself is good. But the payment is not per case, but deposit based like $15,$25 unit. ### 1/5 — T-pass is very frustrating *2021-08-01* I find T-Pass extremely frustrating. I’ve been required to load in $5 increments since the amount never comes out evenly. It takes me so much time to make it work and it is not at all an enjoyable experience. I would simply like to have my money refunded and pay for my bubble tea in person, as I order it. I am VERY disappointed in this service and I feel that I am wasting my money and actually avoiding supporting bubble tea spots due to this. ### 1/5 — Does not work with Google Voice phone *2021-07-14, version 1.0.64* Does not work with Google Voice phone ### 1/5 — Scam app. Never download at all. *2021-06-10, version 1.0.62* 1. $6 membership fee for two free drinks is very misleading since they have a $5 limit on each drink. But this is not mentioned in the app when you subscribe. All you will see when you subscribe would be $6 for 2 free drinks. There’s very little chance you will notice it when you subscribe. 2 The founder is very very dishonest when I reported an issue to him. I shared the referral link with my friend and expected to get a reward, however, I did not get any. So I contacted their support, the founder replied and told me they don’t support Android, which is mentioned NOWHERE! Honestly, if you only reward sharing with iOS, I think you should at least mention it somewhere. So I followed up with that founder twice on this, and he just stopped replying my message further. 🙂 To conclude, I feel they use all these tricks and scam a lot of people to download and use the app. VERY VERY DISHONEST! Please never download it! I already reported this to my credit card company to get my money back (since they don’t use IAP) and reported further all my concerns of this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Now a Scam *2026-06-24, version 1.0.77* Showed me places where i can order with tPass subscription and it was a store that had closed shop 3 months ago. They also don’t have any customer care support ### 1/5 — false advertising *2024-09-10, version 1.0.77* T pass advertises a subscription that gets 2 free drinks a month, when in reality it's only 5 dollars off. ### 1/5 — Couldn’t tell what drinks qualify for the reward *2024-05-18, version 1.0.77* It is time consuming to figure out what drinks are eligible for the rewards and the rewards expire very frequently and making you go back and order frequently to really get the benefit of using the app ### 1/5 — Not happy with having to reload an amount of their choosing *2024-05-05* The app makes you reload an amount of their choosing so you’ll always have a small balance on their app, thereby enticing you to come back to purchase more off their app later. It’s manipulative; I just want to load the required amount for the purchase. Please fix this. ### 1/5 — System error and no refund! *2024-03-06, version 1.0.77* The tpass system is fragile and did not get my order sent to the store. I still got charged. Despite my numerous contact with them, they just ignore my refund request and do not even bother replying. I have to delete the app with about 10 dollars in my balance. Shame on them in robbing my money. ### 1/5 — It was good until it wasn’t *2023-08-27* There was one boba place close by me that accepted T-pass so it was great to use the app to order ahead of time. Unfortunately, that shop closed and the nearest boba shop that accepts T-pass is too far to go to. My issues are 1) I can’t access the funds in my virtual card, 2) I emailed them to cancel the subscription ahead of time to avoid the monthly fee but was still charged, and 3) horrible customer service. I asked for a refund and the customer service rep basically told me it’s my fault I didn’t cancel the subscription even though I emailed them to cancel the subscription. At no point did anyone respond to my email and when I called the person texted me was so rude. They said they would look into refunding me but never did. Don’t use this place, they are in it for the money only. ### 1/5 — My money is stuck *2023-06-14* Like others, I had an issue with my balance being unusable on the app - the store the card is for is not on the app anymore. I contacted TPass who said to take it up with the store, and when I talked to the store, they said that the money was paid to TPass. Now TPass customer service won’t respond to me at all and my money is stuck in the app (or, more accurately, just gone). Stay away. ### 1/5 — Requires preloading with money - no thanks *2023-03-22, version 1.0.77* This app doesn’t allow you to charge the exact amount for an order. It requires you to load the card with a fix dollar amount, so that you will always have a balance on the card. No thanks. ### 1/5 — Horrible customer service *2022-10-26* I got T-Pass for one boba spot only, which then stopped accepting T-Pass (though it’s still listed in the app). I asked for a refund and it has now been over 6 months that I’ve been trying to get money back. They’ve said multiple times that it was being worked on and then never got back to me. The latest time I reached out, they pretended that they didn’t know what issue I was talking about. ### 1/5 — Charged me but the order didn’t get to the store *2022-07-07, version 1.0.72* Worst app I’ve ever used. I ordered and payed through it. But the store told me they have stopped collaborating with the app so the order and the payment didn’t get to the store. Have to order in store again. But the app just charged my money, no refund, no response, no explanation. ## Most praised reviews (10 highest-rated) ### 5/5 — great deal *2025-03-08, version 1.0.77* i use this app when i am in Oakland Chinatown, the Golden Tea is my favorite place and they offer this app. ### 5/5 — Love the app! *2022-02-04, version 1.0.71* Must have for every boba tea lover!! I didn’t know so many flavors and shops near me existed before I started using the app! ### 5/5 — App keeps crashing, calling Visa to dispute added funds! *2021-09-27* This is so stupid. I love the app, been using it for months until this week it decided to crash, even updated to the latest version of the app and with iOS 15 as well. I still have a fresh balance of $25 so I’ll be calling visa to dispute transaction from T-Pass because my money is not accessible to me! ### 5/5 — Simple lightweight app for Boba *2021-09-23, version 1.0.66* I like it! Very simple … ### 5/5 — quick and easy to order! *2021-06-06, version 1.0.62* great app, super easy to order and adds more locations! 😋 excited to try out the new rewards system, kind of like starbucks. overall amazing experience! ### 5/5 — Good Potential, Needs more selection *2021-03-24, version 1.0.41* Would love for there to be more selection on the app. However, if you live near/frequent a boba spot that accepts t-pass it's an excellent value proposition. ### 5/5 — not deal for me *2021-03-23, version 1.0.41* I am not in the South Bay , the closest store I can go is 9 miles away. I have been able to use the App at all **Developer response:** Thanks for your feedback. We are adding more stores. Please stay tuned. ### 5/5 — Great app for boba lover *2020-12-10, version 1.0.41* The navigation is really smooth and easy to follow. Good ordering alternative for covid situation now .. ### 5/5 — Love it! *2020-07-08* TPass makes ordering so convenient, especially right now when I don’t want to spend to much time in close proximity to people. ### 5/5 — Promising *2020-07-08* I’ve an avid boba drinker so this app is a neat concept. In terms of the app experience, it’s well put together and responsive. I would like to see a more detailed log of my purchases and there are some things to iron out - I’ve subscribed to your TPass and I’m logged in, so there’s no reason why when I’m on the TPass screen that it displays a button to subscribe again. That is confusing and this is important to get right. This is a promising service though as long as the selection of milk tea small businesses remain robust and makes ordering, viewing, and making it easy to reorder favorites within the app. Looking forward to see the next iterations of this product/service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*