# Trace by Solara > Direct patient-provider communication for diabetes supply management and reordering. (iPhone/iPad app by Solara Medical Supplies, LLC.) - Source: https://appshunter.io/ios/app/trace-by-solara/id1467003529 (this page in markdown: same URL + `.md`) - Developer: [Solara Medical Supplies, LLC](https://appshunter.io/developer/1467003528) - Category: Medical, Utilities - Price: Free - Rating: 4.31/5 from 2,650 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 20 MB - Languages: English - Released: 2019-07-28 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/trace-by-solara/id1467003529/reviews.md ## What is Trace by Solara? Trace by Solara facilitates a direct dialogue between your number one source for diabetes supplies and you, the patient. Whether it is reordering supplies, checking on the status of your order or contacting customer service and more, it is all at the tap of a button when it is convenient for you, in real time. Better healthcare outcomes will be fostered with the additional reach and frequency of communication between you and the Solara Team. Features Include: -Secure Communication Portal. Patients will receive an individual invitation code to create a secure communication portal with Solara. All information is securely stored and transmitted…always. -Reorders at the tap of a button. Patients will have the opportunity to order supplies at the tap of a button. Trace by Solara makes it easy to customize an order based on previous order history. -Order Status. No need to wonder where your supplies are! Trace by Solara gives you updates all along the way from when the products were ordered to processed and shipped with proactive notifications. -Order History. Tracking and monitoring your supplies is securely stored and available for review at any time. -Have questions? Easy contact with the Solara Team. ## Key features - Secure communication portal - One-tap supply reordering - Real-time order status updates - Order history tracking - Easy contact with support team ## What do users think of Trace by Solara? Overall sentiment: negative **Pros** - 🚀 Easy ordering process - 📅 Helpful order reminders - 🗓️ Ability to track orders **Cons** - ⏱️ Slow processing and shipping times - 🤖 Unreliable app functionality - 🤔 Lack of transparency in ordering - 🤷‍♀️ Poor customer service - 🧠 Confusing and unintuitive UI **Commonly reported bugs** - Orders not going through on the app - Incorrect order information displayed - Inability to cancel or modify orders **Most requested features** - Search function for items - Ability to select specific items to order - Display of order history and payment details - Real-time order status updates ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/trace-by-solara/id1467003529/reviews.md ### 1/5 — Just terrible *2022-08-22, version 3.0.0* Medical device suppliers should not need a two weeks to process and ship a reorder of items that I’ve been getting from them for over six months. Every month it’s the same process. Log in to the app, at which point the items are only available for refill thirty days after the last refill. After you reorder your supplies, it can take up to two weeks for you to receive the supplies. Here’s the math: I need three Dexcom sensors every month (one every ten days), let’s say I order them on the first of the month. I won’t get them for two weeks after my last sensor expires. Thank god my doctors office has a supply of samples and I’ve needed to ask them to help me out for the past three months. No excuses when speaking to customer service. No help either. I am using a supplier now that ships me a ninety day supply. I just had my first reorder from them. They had the order processed, shipped and delivered in two days, all done a week before my sensor expired!!! No longer anxiously waiting for my supplies!!! ### 1/5 — What’s the use? *2022-06-20, version 3.0.0* Why bother with this app for ordering when it’s not possible to do so! It shows you the date when you can order your supplies and you get to that date and it added more days to your wait time, why? That makes no sense! But yet you will hound me to death via phone calls or texts to order …do better fix your app ### 1/5 — Terrible UX *2022-06-03, version 3.0.0* Who developed the UX for this app? Helen Keller? The minimal complexity only serves to shine a massive light on how terrible it is. If you actually paid an outside company to develop, please begin to question your judgement and consider a new career. Also, how many rounds of review by leadership did it go through before being deployed? I shudder to think how awful the previous iterations were. My favorite feature is receiving a push notification “It’s time to place your order”. Narrator: “It was, in fact, not time to place your order”. For the love of all that’s holy, please hire outside experts to stand this up in a way that each session experience isn’t predictably rage-inducing. ### 4/5 — Trace functionality *2022-04-15, version 3.0.0* Trace is fine with me. I don’t need all the bells and whistles of Plus. What gets me is I get text messages from SOLARA to reorder yet Trace says I am not yet eligible for a reorder. If I would just get a text message telling me to reorder, I would respond yes and that would be enough. I would not need Trace or Plus. One method. Period. ### 4/5 — Reorder *2022-03-23, version 3.0.0* Reorder process was simple but when app stated “use credit card on file for payment “; it doesn’t show last 4 of credit card on file that would allow me to verify that it’s a card with money available. ### 1/5 — Not user friendly *2022-01-13, version 3.0.0* Ordering supplies isn’t easy. The site isn’t user friendly. The questions are confusing as you select the item from what is available, but then the question asks if you give permission to send all that is available. We don’t need all that is available but only certain items. Also, we can’t see what you have on file for billing. We are still waiting for disability to be approved so funds are tight. I need to be able to select how to pay our portion. ### 1/5 — Terrible App *2021-12-19, version 3.0.0* If a company doesn’t invest in having tools to make it easier and better for their customers to purchase from them it means they don’t care. This is a clear sign that their all about making money without thinking about what’s important, which is retaining customers. Something else is that they don’t have customer service on weekends or after normal business hours. I received a wrong shipment of my medical device on a Saturday and wasn’t able to get any help. ### 2/5 — Updated review *2021-12-07, version 3.0.0* We haven’t found a replacement diabetes supplier so continue with Solara. We got new insurance and physician and I updated through the app. When a representative called to remind me to put through an order he didn’t have the current insurance. I’m thankful to not have put through the order on the app since the insurance update did not go through. My update on new physician also did not go through. Then the representative had little to no knowledge of what supplies are available. I still am not able to get my son the longer tubing that we have requested for over a year. ### 1/5 — Terrible *2021-10-15, version 3.0.0* I have gone round and round with SOLARA trying to get my Dexcom supplies. They seem to be using a total “at home” customer service business model that is totally failing me. Customer service reps are uninformed and every time I have to deal with them they seem to be flying by the seat of their pants. Severely unprofessional. I am searching for another supplier. I cringe every time I order my supplies because I know I’ll have to deal with SO-SORRY-LARA ### 1/5 — Very disappointed in Solara *2021-07-23, version 3.0.0* I have never seen such disorganization. When you are type 1 diabetic and cannot have your supplies shipped on time when they were ordered over 1 month ago, it’s very difficult!! I will be changing DME companies if at all possible. I’ve used Solara for almost 4 years and the last year I have not been happy with them. ## Frequently asked questions about Trace by Solara ### What does the Trace by Solara app do? The Trace by Solara app facilitates direct communication between patients and their primary source for diabetes supplies. It allows users to easily reorder supplies, check the status of their orders, and contact customer service, all from their mobile device. ### What are the key features of Trace by Solara? Key features include a secure communication portal for protected data exchange, one-tap reordering of supplies with customization options based on past orders, real-time order status updates with proactive notifications, and accessible order history for review. ### Is Trace by Solara free to use? Based on the provided information, the app is available for free. There is no mention of subscription fees or in-app purchases required to access its core functionalities. ### Who is the target audience for this app? This app is designed for patients who regularly receive diabetes supplies from a specific provider. It's ideal for individuals who want a streamlined and convenient way to manage their supply orders and communicate with their healthcare provider's support team. ### How does the secure communication portal work? Patients receive a unique invitation code to create a secure communication portal. All information shared and stored within this portal is encrypted and transmitted securely, ensuring patient data privacy and protection. ## Version history (last 1 release) ### 3.0.0 — 2021-03-16 What's New in 3.0 -Introducing Enhanced Patient Profile! Initiate a change to your address, physician or insurance information in your patient profile. View and update critical information easily to ensure your orders are processed quickly and seamlessly. -Minor Bug Fixes and Enhancements. ## Apps similar to Trace by Solara | App | Rating | Price | Category | | --- | --- | --- | --- | | [FreeStyle LibreLink - US](https://appshunter.io/ios/app/freestyle-librelink-us/id1325992472) | 2.9 (3,325) | Free | Medical | | [Omnipod DISPLAY®](https://appshunter.io/ios/app/omnipod-display/id1380279441) | 4.5 (5,394) | Free | Medical | | [InPen Smart Pen](https://appshunter.io/ios/app/inpen-smart-pen/id1236236656) | 3.9 (184) | Free | Medical | | [Dexcom Follow (US)](https://appshunter.io/ios/app/dexcom-follow-us/id649569564) | 2.4 (2,149) | Free | Medical | | [MiniMed™ Mobile US](https://appshunter.io/ios/app/minimed-mobile-us/id1533456796) | 2.9 (433) | Free | Medical | | [Guardian Connect US](https://appshunter.io/ios/app/guardian-connect-us/id1231469430) | 2.0 (8) | Free | Medical | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*