Tracking stops when an update is applied
In response to your reply- it is the trip tracking that stops . So my journey is split - this occurs when there is an update or I re-start the iPhone. Please have a look at my journeys and you will see that there are now a number of tracking journeys- I had hoped the app would have the whole journey in one track. Thanks
Attila
Response from developer
Thank you for your feedback, and we’re sorry for the frustration this has caused. Just to clarify, do you mean that the journey stops retracing when you update the app while a journey is in progress? If so, could you let us know how you are performing the update? We’d be happy to look into this and help fix the issue. Please contact us through Settings → Contact Us in the app, or email us directly at info@trackmyjourney.net with any additional details. We’re ready to help. Reply to your update- If you have multiple journeys and would like to combine them for retracing, you can long-press and select multiple trips, then merge them into a single trip. Please send us an email from your login email address so we can identify your account and help you further.
More than 600km. Nothing recorded
Response from developer
We’re very sorry to hear this. In most cases, this happens because the required location permissions were not fully given. Please contact us at info@trackmyjourney.net so we can investigate. Also, let us know if Always location permission was enabled and whether you could see the route being recorded during your trip.
WORTHLESS
Response from developer
Hi We’re really sorry the app has been crashing we understand how frustrating this is, especially when you rely on it for work. And remember you don’t have to pay the subscription if you don’t want the cloud plan. You can use the app for free offline. Please contact us at info@trackmyjourney.net so we can help troubleshoot. Our latest update (now it’s 5.3.5) fixes known crashes, improves stability, and adds new features to make your journeys smoother. We’d love for you to give it another try!
