# TrackEnsure ELD — user reviews > 44 indexed App Store user reviews of TrackEnsure ELD by TrackEnsure Incorporated, rated 3.10/5 from 158 ratings. - Source: https://appshunter.io/ios/app/trackensure-eld/id1269259375/reviews - App overview in markdown: https://appshunter.io/ios/app/trackensure-eld/id1269259375.md - Rating breakdown: 5★ 72 · 4★ 7 · 3★ 8 · 2★ 6 · 1★ 65 ## What do users think of TrackEnsure ELD? Overall sentiment: negative **Pros** - 👍 Best e-log app - 👍 Modern and up-to-date - 👍 Easy to use - 👍 Wonderful staff - 👍 Helpful staff - 👍 Good job **Cons** - 😞 Poor customer service - 😞 Long wait times for support - 😞 Incompetent staff - 😞 Outdated interface - 😞 Buggy application - 😞 High data usage - 😞 Inaccurate location tracking - 😞 Small print/font size - 😞 Poor optimization for devices - 😞 Issues with split sleeper berth - 😞 Defective hardware/cables - 😞 Unprofessional support - 😞 Doesn't count drive time under 2 miles - 😞 Automatic switching to on-duty - 😞 Violations due to DVIR date proximity - 😞 No personal conveyance/yard move/adverse driving conditions - 😞 Sleeper logs not combining correctly **Commonly reported bugs** - DVIR date proximity causing violations - Split sleeper berth working incorrectly - Bug with empty fields - App not working on Samsung devices (location permission) - App crashing after updates - Automatic switching to AUTO onduty - Sleep and off-duty not counting correctly - Pop-up banners every 30 seconds - App stopped working after iOS update - New update added new bugs - Automatic drive mode when moving - System went to Y2K mode after 34 hr restart - Cannot log out - Interface changes in split screen - High data traffic usage - Incorrect locations recorded - Defective ELD cable and device - App not working, wrong updates **Most requested features** - Move '+ add inspection' button - Add call back option for support - Fix split screen interface issues - Add yard move functionality - Add personal conveyance functionality - Add adverse driving conditions functionality - Improve support via messenger - Add truck maintenance and idle monitoring for owners - Adjust auto drive status to 10-15 mph - Increase interface size - Make numbers larger for readability - Allow manual change from on-duty to off-duty - Fix bug with sleep and off-duty not combining - Add 'split' shift after 2hr sleeper - Fix bug with empty fields - Improve DVIR date proximity - Add 'Always allow' location permission option - Fix pop-up banners for background mode - Change time/date font to white - Show exact hrs/min/sec in the middle circle - Implement dark mode ## Newest reviews (12 of 44) ### 4/5 — DVIR *2024-05-19, version 3.01.52* Please move the “+ add inspection” in the middle or somewhere away from the “<” of date change sign. Or move the date. They are too close. Drivers make an error several times a week. DVIR are carried out on the previous day, thereby creating violations for drivers on the previous day. This problem has existed for many years, and because of this, violations at weighing stations also occur. ### 2/5 — No Personal Conveyance; No Yard Move; No Adverse Driving Conditions *2022-06-02, version 3.01.41* No Personal Conveyance; No Yard Move; No Adverse Driving Conditions; If you change to sleeper it will save as sleeper 2,3,4 … straight without combining as one sleeper time… ### 1/5 — This guys are the worst *2021-05-27, version 3.01.30* This guys will take all your money for no help… run away!!! ### 1/5 — Don’t waste ur time here’ *2021-05-21, version 3.01.30* This app never workers and wrong updates so u call them they will put u on holdddddd for like 2 to 3 hours no joke some times longer ‘ one time I was on hold for 5 hours and the guy pick up and hang up ### 1/5 — Technical support *2021-05-15, version 3.01.29* Poor service at all, don't recommend Waiting time is always over 2 hours. If you ask them what's the issue they have one answer for all " we hire new costumers " or " we getting updates in the system " . Those answers are about 4 months older ### 1/5 — Bunch of crooks *2021-05-14, version 3.01.29* If you need safety monitoring from this company dont even think they will rip you off on monthly fees and un trained workers with long wait times ### 1/5 — used it for 5 days and don’t like *2021-04-26, version 3.01.29* why? first its interface so stupid, look other like ez log its simple . second made numbers biger! i cant read numbers! thirdi cant chage from on duty to off duty myself fourth 5 mile not working it start after 3-4 mile and i need wait again 10 hours . thankyou ### 4/5 — Нет совести *2021-04-01, version 3.01.28* Сотни водителей ждут техподдержку часами на линии слушая музыку. Сделайте поддержку через мэсэнджер. У конкурентов же получается! Время ожидания 65 минут, по факту 2 часа. Кто хочет послушать музыку пару часов после рабочего дня, рекомендую ### 1/5 — Not optimized for Samsung Android *2021-03-30, version 3.01.28* If you use it on Samsung devices, get ready, it will not work with them. App requires permission to share location all the time, however once installed (you may get message it’s not optimized for your device, in my case 2020 Samsung Tab A) this app gives only two options for permission: never and allow while using, well you will allow and guess what. App will not work because it requires “Always allow” and there’s no such option. Even if you get lucky and this app will start working, wait until new updates come out for Android or application itself, it will stop working and will be crashing the moment you want to open it. Good luck. Used it app for three years and so sick of it. Calling support will not help either, never had any issues fixed with their help. ### 1/5 — LONG LONG WAIT. *2020-11-21, version 3.01.21* U call them it will take 30 minutes and up to get connected with someone. UNBELIEVABLE. DONT BE CHEAP HIRE MORE PEOPLE. THIS IS INSANE ### 3/5 — Wrong locations *2020-09-21, version 3.01.18* 1.It is recording wrong locations, you can go to sleep at one location, onduty different location and driving is third location. 2. If u stop driving, it automatically switches to AUTO onduty, and if you don’t catch/switch that right away, you can’t delete or adjust. 3. Need to adjust to hire speed when log switching to drive 4. If u sleep 9:50min and go off duty for 10-30 mins after, off duty wont count and your log showing violation, which shouldn’t. It should combine sleep and off duty(need dis this bug) ### 1/5 — Doesn’t worth money *2020-09-15, version 3.01.18* If you are ready to wait representative on hold 20-30 minutes to fix a problem or if you ready to type mostly of your time geolocation manually this app is for you. User interface is terrible, it takes time to get used to it. ## Most critical reviews (10 lowest-rated) ### 1/5 — I don't recommend this service. *2024-10-11, version 3.01.52* They can't help drivers. Be on time on delivery. ### 1/5 — Не очень *2024-10-01, version 3.01.52* Поддержка работает не очень. Тупая система дозвона. Крутят долго. ### 1/5 — Чесний відгук *2024-05-11, version 3.01.52* Найгірший логбук сервіс яким я будь-коли користувався. Додзвонитись на лінію технічного відділу неможливо очікування 2-3 години. Компетенція персоналу теж не викликає захоплення для вирішення проблем переключають з лінії на лінію але це нічого не змінює. ### 1/5 — 0 star *2023-07-09, version 3.01.49* Customer service 0 star ### 1/5 — User *2023-05-07, version 3.01.47* After last update start using 2GB of data traffic per hour. Drain 50GB hotspot and 112GB Data plan within couple days!!! ### 1/5 — Worst eld platform *2022-04-27, version 3.01.40* Support wait 30-40min. They have no idea about us dot eld regulations. They even don’t have “split” shift after 2hr sleeper status. Interface outdated and not intuitive. ### 1/5 — Never use that *2021-11-13, version 3.01.34* They have bug with empty fields and they won’t fix it, so it’s impossible to use. ### 1/5 — Молодцы! *2021-10-28, version 3.01.34* Good app, support and customer service! ### 1/5 — Very bad logbook, not recommended. Не рекомендую. *2021-10-08, version 3.01.34* This is a worst log book when I have before. Interface is 👎. Split sleeper berth working incorrectly, don’t stop a 14 hours after splits berths. Not recommended. Найгірший логбук з яким я працював. Не правильно працює спліт сліпер, «з’їдає» 14 годин після спліта. Не рекомендую. ### 1/5 — Not customer friendly *2021-08-15, version 3.01.32* They sent me a defective eld cable and device and now saying returns not accepted so i have to buy another one for $350 ## Most praised reviews (10 highest-rated) ### 5/5 — This is the best, if you don’t like? Find the greener grass! *2023-09-26, version 3.01.50* I’ve been driving for 10 years. This is best e log app, adjustments are necessary if you want to get job done effectively efficiently as possible truck ensure accommodates this. All the haters go to ppl net or motive see how that works for you. Some ppl matter where they go to drive for or what they use to drive will never be happy, find another job! ### 5/5 — Call Back Button *2023-06-15, version 3.01.48* Hi can someone fix the call back option. Other wise people are waiting on phone to speak to some one for a long period of time. Sometimes an hour. Plz plz fix the issue ### 5/5 — Спасибо *2023-05-09, version 3.01.48* Здравствуйте, можете исправить тот момент когда на сплит экране значки меняют свои размеры или он в горизонтальной проекции видоизменяется раньше такого не было, появилось после последнего обновления ### 5/5 — interface changes when try to add one more app on the screen *2023-04-23, version 3.01.47* Hello guys, after last update I can’t use app in a split screen on my IPad, interface changed, can you please fix that ### 5/5 — TheRustyCracker *2022-12-22, version 3.01.45* One of the best ones ever in America…. I used over 3 different kinds and this one is the best. Over the past couple years they worked on customer service and software and it’s modern and up to date and easy to use, if you don’t have yard move or personal convenience. You just have to ask and they will add it. A+ ### 5/5 — Слава Украине! *2022-03-02, version 3.01.38* Героям слава! ### 5/5 — Хорош! *2022-01-13, version 3.01.37* Рекомендую всем любителям бумажных логбуков. Водителям-бизнесменам, которые любят держать под контролем все процессы это правильный вариант логбука. Самое важное - это техническая поддержка 24/7. Она платная, но цена приемлемая, особенно, когда речь идёт о том, чтобы логбук не имел ошибок. Из не больших минусов - долго привыкал к оболочке. ### 5/5 — Nice App *2021-02-11, version 3.01.24* All works great. Thank you guys for good job! ### 5/5 — 2 miles *2020-08-20, version 3.01.17* I worked for a lot of the major companies like Warner for instance when paper logs just came out years ago. They all do not count drive time on you log until you drove over two miles. That way if you fuel and have to move up your log wouldn’t put you on drive. Or I could name numerous other situations like if your parked and you have to move to another area that’s in the same parking lot. It would sure make things a lot better. Other then that this is awesome.. ### 5/5 — Owner MWM Transportation Inc. *2020-07-13, version 3.01.17* Great app, wonderful staff! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*