# TrackHelp Pro — Field Service Management > Field service management app for real-time data, automation, and customer service optimization. (iPhone/iPad app by goDeskless Inc..) - Source: https://appshunter.io/ios/app/trackhelp-pro/id6443879785 (this page in markdown: same URL + `.md`) - Developer: [goDeskless Inc.](https://appshunter.io/developer/1176107498) - Category: Business - Price: Free - Rating: 5.00/5 from 3 App Store ratings - Age rating: 4+ - Requires: iOS 15.5 · 89 MB - Languages: American English - Released: 2023-02-09 - Data updated: 2026-07-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/trackhelp-pro/id6443879785/reviews.md ## What is TrackHelp Pro? TrackHelp Pro is the goDeskless mobile app for field service management. TrackHelp Pro provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service. TrackHelp Pro is specially designed for Field Service Agents, Dispatchers and Field Team Managers and provides contextual process automation based on the user's role. TrackHelp Pro is user-friendly, robust app that will keep your field team fully informed, highly productive & happy.  The key to an effective field team is being responsive to the right customers at the right time. TrackHelp Pro makes it easy to create and assign work orders. Our AI-powered intelligent scheduling will auto-assign work orders to the most qualified field agent based on expertise, availability & proximity to the issue-location. By optimizing your field resources, TrackHelp Pro will significantly enhance field performance. The intelligent automation built into TrackHelp Pro will result in faster, more effective service delivery, increased first-time-fix rates & happy customers. Customer preference for ‘Remote Services’ is on the rise. TrackHelp Pro is a fully functional Remote Services Solution. Field Agents can use the Video-Assist function to collaborate with customers remotely and solve problems without going onsite. Multi-channel communication is key. Prior to going onsite, field agents can connect with customers by phone, text or Video Assist and conduct pre-visit diagnostics to ensure they arrive equipped with the parts and knowledge to successfully complete the job during the first visit. If needed, the field agent can use TrackHelp Pro to collaborate with other field agents, the team manager or the dispatcher. TrackHelp Pro makes real-time reporting a single-touch away, with an integrated field account survey process, you can get meaningful updates on every account, without the tedious manual pen&paper process. Field Service Agents can view their field assignments, have access to their calendars and execute various tasks that drive service resolution. These include, but are not limited to taking pictures, creating work logs, capturing signatures on the glass, collaborating visually via video-chat with their peers as well as team leads. Field Team Leads/Managers can view their teams’ location in the field and track them on-demand. They can also view their teams’ assigned work orders and approve the completed work assignments by reviewing the information collected via associated logs. All of this is done using a normal smartphone. TrackHelp Pro packs several intuitive "field-centric" features required to automate service process workflows. These include proactive 2-way notifications, travel time and distance tracking, work time, chat, and video-chat for visual collaboration. A unique Dashboard provides a holistic view of work assignments. Field technicians can view their service schedule for a Customer and/or location and also review the service history at a glance. This is especially important for the industries that include preventive maintenance business processes. Key Features: Calendar display of service requests/work-orders Geo-Tracking and Geo-Fencing of the work location Work-order Management: Capturing customer sign-off on the hand-held devices (i.e. signature on the glass) Submitting work-order completion request with appropriate images Collaborative Text/Video-chat between Manager &Field Agent Online tracking of Field Technician’s route Tracking travel and work-related timestamps to drive efficiency metrics Dashboard to tracking the Customer’s service history ## Key features - Real-time field service management - AI-powered intelligent scheduling - Remote services with Video-Assist - Multi-channel customer communication - Real-time reporting and surveys - Visual collaboration with peers - Team location tracking for managers ## Frequently asked questions about TrackHelp Pro ### What is TrackHelp Pro? TrackHelp Pro is a free mobile application designed for field service management. It offers features like real-time data synchronization, intelligent work order scheduling, and remote service capabilities to enhance field team productivity and customer satisfaction. ### Who is TrackHelp Pro designed for? TrackHelp Pro is specifically built for Field Service Agents, Dispatchers, and Field Team Managers. It aims to keep field teams informed, productive, and happy by providing role-based contextual automation. ### How does TrackHelp Pro help with scheduling? TrackHelp Pro utilizes AI-powered intelligent scheduling to automatically assign work orders to the most qualified field agent. This assignment is based on the agent's expertise, availability, and proximity to the issue location, optimizing resource allocation. ### Can TrackHelp Pro be used for remote services? Yes, TrackHelp Pro is a fully functional Remote Services Solution. Field agents can use the Video-Assist function to collaborate with customers remotely, diagnose issues, and potentially solve problems without an onsite visit. ### Does TrackHelp Pro have ads? No, TrackHelp Pro does not contain advertisements. As a free application, it provides an ad-free experience for its users. ### What devices is TrackHelp Pro available on? TrackHelp Pro is available on iPhones, iPads, and iPods. It is designed to run on iOS devices. ### How often is TrackHelp Pro updated? The latest version of TrackHelp Pro is 2.8, and it was last updated on March 13, 2026. This indicates a commitment to regular updates and improvements. ### What is the user rating for TrackHelp Pro? TrackHelp Pro has a high user rating of 5.0 stars based on 3 ratings. This suggests a very positive reception from its current user base. ## Version history (last 5 releases) ### 2.8 — 2026-03-13 Bug Fixes and Enhancements. ### 2.7 — 2026-02-06 Bug Fixes and Enhancements. ### 2.6 — 2026-01-09 - Bug Fixes and Enhancements. ### 2.5 — 2025-11-18 - Bug Fixes and Enhancements. ### 2.4 — 2025-10-31 - Bug Fixes and Enhancements. ## Apps similar to TrackHelp Pro | App | Rating | Price | Category | | --- | --- | --- | --- | | [Service Hub CRM - Services](https://appshunter.io/ios/app/service-hub-crm-services/id1242263447) | 3.4 (14) | Free | Business | | [ALPI Tracker](https://appshunter.io/ios/app/alpi-tracker/id1534115168) | 5.0 (4) | Free | Business | | [Empwr Technician App](https://appshunter.io/ios/app/empwr-technician-app/id6450554835) | — | Free | Business | ## More apps by goDeskless Inc. - [SnapHelp](https://appshunter.io/ios/app/snaphelp/id1176107499) - [TrackHelp](https://appshunter.io/ios/app/trackhelp/id1471291343) - [Field Service-Management](https://appshunter.io/ios/app/field-service-management/id1518802569) - [ProHelp+](https://appshunter.io/ios/app/prohelp-plus/id1534429938) All apps by goDeskless Inc.: https://appshunter.io/developer/1176107498 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*