# TrackmateGPS — user reviews > 47 indexed App Store user reviews of TrackmateGPS by Trackmate Gps LLC, rated 2.20/5 from 72 ratings. - Source: https://appshunter.io/ios/app/trackmategps/id1109000685/reviews - App overview in markdown: https://appshunter.io/ios/app/trackmategps/id1109000685.md - Rating breakdown: 5★ 15 · 4★ 3 · 3★ 5 · 2★ 8 · 1★ 41 ## Newest reviews (13 of 47) ### 2/5 — Stranded for hours due to connectivity issues 😒 *2025-05-29, version 8.10.5* Simple device, when it works it’s a peace of mind. Yet the 2/5 rating is in reflection to my terrible experience not once but 3 times so far in the year+ I’ve owned this device. I too purchased thru JDI, and have no quarrels with them. Trackmate on the other hand needs some updates. For your entire network to be down regularly without notice is absurd. It’s almost criminal how my car gets taken hostage due to connectivity issues preventing me from moving my vehicle. Heads up, save the customer care numbers, when their sites down you don’t have access to such things.. (funny right).. but please be aware that this app can/will leave you stranded if your device thru JDI is active. There is nothing JDI can do besides send a email to TMGPS, in which nothing is ever communicated back besides their aware and working on it..( go figure 🧐) Trackmate do better PLEASE 🙏🏽 ### 3/5 — Please fix *2024-11-15, version 8.7.3* New update doesn’t let you see anything vehicles moving, it just shows you where they are when you open the app. Once I choose which vehicle I want to see I need to keep reloading it to see it moving. It doesn’t constantly update on its own. ### 3/5 — Please fix *2024-11-13* New update doesn’t let you choose a vehicle and follow it. Once I choose which vehicle I want to see I need to keep reloading it to see it moving ### 3/5 — Went down randomly *2024-06-01, version 8.3.0* It was perfect till today ,I had to go into work but it was not letting me access it ,and it just keeps telling me to try again later ,and customer service isn’t even available ### 1/5 — App or website not working *2024-06-01, version 8.3.0* This is terrible! Ever since the new update this has happened frequently. I need to disable the kill switch so i can use my vehicle but now the app and website doesnt work so guess what? Car doesnt turn on and im not able to run my business. ### 1/5 — Not accurate horrible app *2024-03-28, version 8.0.2* Have to constantly click on each vehicle to get real time info previous app was way better looking for a new company to use now ### 2/5 — I’m loving the tracker, hating the app *2023-11-25, version 7.3.5* App is not user friendly and crashes too often. Tracker works great, website works best ### 1/5 — Outdated *2023-10-30, version 6.5.7* App crashes regularly. Dev team has been issuing empty promises of an update for a long time. Knowing what I know now about this app, I would’ve gone with a different system. ### 1/5 — Track Mate *2023-09-26, version 6.5.7* Horrible app. Works occasionally ### 2/5 — The web browser is only option *2023-05-24, version 6.5.7* Nothing but problems from usability,reliable data and feature set. Web version is much better. ### 1/5 — App Crashes *2023-01-13, version 6.5.7* Very frequently, when I try to use the app, it just crashes, doesn't work, ir says lost connection when all other apps and my cellphone have good connection, and stuff like that. It can be frustrating at times when I disabled the engine for safety and then I struggle to enable it back up so I can use my vehicle. Something needs to be fixed, please. ### 2/5 — No updates for 2 years *2022-09-02, version 6.5.7* Last update 2 years ago? Seriously? You guys should invest more in the app! ### 1/5 — Get notifications days later *2022-08-17, version 6.5.7* App is not real time..I get my notifications a day or two later. That defeats the point of tracking…your car would be stolen and stripped before you know it..Time to look for something new. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working after update *2026-08-14, version 8.15.0* Tried to get help, but they don’t even acknowledge there is something wrong with the app. Lost a 5+ year customer ### 1/5 — FIX THIS DAMN APP *2026-02-02, version 8.12.1* The whole point of a tracking app is to track, have exact locations of your vehicles but no it can’t even do that. Worst app ever I will not be using that no more for my fleet and I will be letting my business buddy’s to not use this app. Ridiculous ### 1/5 — New update is terrible *2024-12-15, version 8.8.0* The new update does not allow to use the app at all. I cannot even contact the company to let them know. It has been three days so I cannot use the app. I have an iOS 18.2. ### 1/5 — No auto refresh *2024-11-15, version 8.7.3* Hi the last update was terrible you need to click on the bus and manually refresh. Otherwise nothing changes - please fix this! ### 1/5 — Bad update *2024-10-25, version 8.7.0* This new update is crashing ### 1/5 — Do not give them your credit card number! *2024-10-16, version 8.6.2* I cancelled them 2 years ago and I still get charges from them for $200. They ignore me and I have to dispute the charges with my credit card company. ### 1/5 — Doesn’t work properly *2024-07-26* I turned on the notifications and switched it off . My notifications won’t stop coming for the ingniton alerts . I logged out and all and updated the app. Please fix the notifications! ### 1/5 — Connection Issues *2024-06-02, version 8.3.0* The app and the website are both horrible it’s always saying “processing your request took longer than expected, please try again later”. This is a major issue that need to get addressed as I have a fuel pump killswitch installed and can only be controlled through the app. What if I have the killswitch engage and the app goes down. Then I’m left stranded due to the app always going down ### 1/5 — THE APP AND WEBSITE ARE NOT WORKING *2024-06-01, version 8.3.0* THE APP WONT LET ME LOG IN Because of this I cannot use my car because it disabled my ignition and gas pump. I am stuck and stranded because of you guys. Fix this ASAP ### 1/5 — CRASH *2024-06-01, version 8.3.0* Be careful with app, it keeps crashing a lot ## Most praised reviews (10 highest-rated) ### 5/5 — Trackmate Support *2026-08-03, version 8.14.2* Support team is quick in resolving issues. They will respond as quick as possible if you’re in a tight spot. ### 5/5 — Nice Tracker *2026-05-14, version 8.14.1* If installed correctly definitely a good tracker to use. It honestly gets the job done. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2025-11-17, version 8.11.0* The best app in the world. ### 5/5 — Giving 5 stars to offset rating *2025-02-04, version 8.9.0* As title says I want to offset the rating so companies that sell products using Trackmate are less affected. I use Jordan Distributors Ghost Lock for my Challenger which comes with a Trackmate device. App is decent and is able to accurately track my car and kill the fuel pump remotely. Notification features are a nice plus in case my car is getting towed. ### 5/5 — Much Better!! *2024-03-07, version 7.5.0* Thanks for the updates. The app is so much better now. Love the system. ### 5/5 — Excellent app *2023-11-29, version 7.3.5* New app version is quite stable and latest designs seems easy to interact with. The map tracking and different views are really helpful. Keep it up trackmate team! ### 5/5 — Excellent redesign of mobile app *2023-11-10, version 7.3.4* I have been using new application since a while now and I must say that newly designed mobile application has really been smooth to use! Thanks Trackmate team!! Much appreciated all your efforts and excellent update after a long wait! ### 5/5 — Using this for Turo fleet *2022-08-14, version 6.5.7* Great app, service and product if you are running a fleet on Turo. I have the Dash T-11 tracker so I’m able to track lock/unlock doors and it has a kill switch. I have a 15 car fleet and love it. ### 5/5 — So far so good *2022-05-25, version 6.5.7* Had the gps and kill switch professionally installed with a door lock and unlock. I was a pain in the butt to find the wiring but not because of the device but the Camry’s wires were hard to identify. Either way, everything’s works great so far. ### 5/5 — Handy and reliable *2020-08-28, version 6.5.7* The complete vehicle fleet controlled from my phone. Amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*