# Trailhead Credit Union — user reviews > 20 indexed App Store user reviews of Trailhead Credit Union by Trailhead Credit Union, rated 4.80/5 from 924 ratings. - Source: https://appshunter.io/ios/app/trailhead-credit-union/id1574230426/reviews - App overview in markdown: https://appshunter.io/ios/app/trailhead-credit-union/id1574230426.md - Rating breakdown: 5★ 815 · 4★ 64 · 3★ 24 · 2★ 4 · 1★ 17 ## What do users think of Trailhead Credit Union? Overall sentiment: positive **Pros** - 🚀 Amazing app! - 🚀 Excellent app - 🚀 Outstanding service - 🚀 Best Credit Union - 🔒 Secure and transparent - 👍 Clean and easy to navigate - 👍 Great new design **Cons** - 🐛 Check camera needs work - 🐛 Outdated information on iPhone - 👎 Prefer old app design **Commonly reported bugs** - Mobile deposit rarely works - Login screen freezes - Incompatible with older devices **Most requested features** - Dark mode option ## Newest reviews (3 of 20) ### 5/5 — Love my trailhead always *2021-11-08* Great service always ### 5/5 — Good service *2021-11-04* Fast and good easy services ### 5/5 — Great New Design *2021-10-19* I was a little worried getting this new app because I called my bank and they knew very little about how this launch was going to go, but I am pleasantly surprised. I’ve looked through it and the app itself looks very clean. I’m yet to run into any issue and everything seems to connect properly, and I like that they kept the menu on the left side consistent, but the dashboard is very nice and easy to use and customize. I don’t anticipate any bugs, but we shall see. All in all, I very much like the upgrade. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse than before *2021-12-16* Good for checking your balance and transfers. Mobile deposit rarely works. ### 2/5 — App Doesn’t Work Anymore *2026-07-09* I tried uninstalling and reinstalling the app, but it got worse…and at one of the worst possible times. It could be because I had to upgrade my phone. ### 2/5 — Check camera needs work *2022-07-17* For some reason this version’s camera is much more sensitive. I had to put a black background, turn on the light in the room and flash to get it to read. ### 3/5 — Check camera needs work *2026-01-05* It’s hard to tap the center of the horn steadily to capture check images ### 3/5 — Prefer old app. *2021-10-19* The old app you could see all your account balances quickly when you open the app. This one you have to scroll to see them. I preferred seeing everything on one screen. New app looks nice and has added security but the way information was displayed in the old app was better. ### 4/5 — mostly good, one tweak for check deposit *2026-06-23* i had a lot of trouble originally- as in, wasted hours on - mobile check deposits. the error I got was absurd, something about illegibility, if memory serves. it turned out all it needed was a larger piece of dark paper behind the check. i told the bank, hopefully they were able to share that information with other customers and/or tell the developer. ### 4/5 — Excellent app *2025-06-10* This app is comparable to the service you get at the CU: excellent. I’ve been a member since it was NW Gasco CU wayyy back when, like almost 40 years ago, so I’ve seen things come and go. What has never changed is their commitment to the members, and I am happy to be a member to this day. The only reason I’m giving it 4 instead of 5 stars is that the iPhone version (rather than the iPad version) insists on keeping outdated information and refusing to update. The iPad version is fine. It may be because I’ve recently gotten a new iPhone. Carry on, Trailhead! You guys still rule. ### 5/5 — Good service *2026-06-18* Fast ,Friendly and good easy services ### 5/5 — Online baking *2026-05-02* The banking app is so user friendly! I’m not tech savvy, and I never have a problem!! ### 5/5 — LOVE THIS PLACE! *2026-02-04* Amazing app! Cool features! ## Most praised reviews (7 highest-rated) ### 5/5 — Outstanding service given *2026-01-26* Each call to customer service has resulted in speedy and efficient delivery. Great job! ### 5/5 — Best Credit Union *2025-07-18* Trailhead is the best Credit Union I have ever dealt with. “They are the way all banks should be. “ ### 5/5 — My experience with Trailhead. 🤗 *2025-04-26* I’ve been with Trailhead for close to 9 years. Old town branch. I’ve never had a bad experience with them. They are very friendly, make you feel very welcome and I will not ever move banks. Thank you. ### 5/5 — Trust *2025-01-23* The Trailhead FCU app is a total blessing; effective, secure, and Transparent. I don't often give such praise... Yet I stand by them as they have for Me! ### 5/5 — My experience with Trailhead Credit Union *2023-10-12* From day one as a member of trailhead credit Union I have never been disappointments and then Customer Service and Customer Service fashion I think they’re the best ### 5/5 — Best CU *2023-06-03* So far so good. ### 5/5 — Love the new design *2022-01-04* The old look of the old app looked very ugly and outdated, this new one is awesome. It’s clean east to navigate and helpful. I love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*